SolutionReach

SolutionReach's AI receptionist can answer patient calls and texts when staff are busy or the office is closed. Patients can book, move, or cancel a visit during the call or text. The receptionist follows the booking rules and provider hours that the practice sets. Each booking goes directly into the practice schedule. Staff can read a log of every call and text afterward.

Two-way texting gives staff a way to text patients in real time from the office phone number. Visitors to the practice website can start a text conversation from the site. Patients can include images of their insurance information, injuries, or treatment progress in their texts. Staff can sort these incoming texts by importance. Prescription confirmations can also go out by text.

Patient check-in sends each patient a text or email before the visit on a schedule the practice sets. They can check in by replying to the message, opening a link, or scanning a QR code on arrival. They do not need an app or login for any of these options. An alert reaches staff the moment a patient checks in and each check-in updates in the practice calendar right away. Staff can also check in patients without a smartphone directly from the calendar.

Batch messaging can send one text or email to a whole group of patients. Staff can build each group by age, gender, or insurance. A CSV upload of patient names or birth dates offers another way to build a group. Staff can text a waitlist group to offer an open slot when a patient cancels at short notice. One message can warn affected patients about bad weather or a doctor's absence.

Reputation management shows patient reviews from every business listing in one dashboard. AI alerts warn staff about new reviews and negative trends. Staff can answer each review with an AI-suggested template or reply to several reviews at once. The dashboard compares the practice's star ratings and review count with those of local competitors.

Location management gives a group of practices one hub for all its patient messages. Staff at the main office can run reminders, recall, and surveys for every location from the hub. They can send branded newsletters to patients at any location. Managers can compare schedules, confirmations, and no-shows across locations and regions.