SolutionReach
Last Updated
Key Takeaways
Generated from the text of customer reviews
SolutionReach is a patient communication software for healthcare practices used by front-desk staff for reminders, texts, and intake forms. Users appreciate the platform’s appointment reminders and calls, while some report poor customer support. SolutionReach now offers an AI Receptionist that can answer calls and book visits.
Our Verdict
SolutionReach is suited to healthcare practices that want to reduce front-office workload, particularly established dental, vision, and medical groups. However, its starting price is a significant commitment for small offices, especially due to its rising costs with add-ons. We recommend it for practices with sustained communication needs and a sufficient budget to justify the expense.
SolutionReach Specifications
- Appointment Management/Scheduling
- Customizable Forms
- Mobile App
- Telemedicine
What Is SolutionReach?
SolutionReach, formerly Communitect and later Smile Reminder, is a patient messaging platform for practices with one or more locations. Patients get recall messages for follow-up visits and links to pay their bills through the platform. SolutionReach’s own SyncAssure tool can update patient data in connected practice management and Electronic Health Record (EHR) systems in real time.
What Is SolutionReach Best For?
SolutionReach stands out for its automated appointment reminders feature. Staff can build each reminder from a template library, where they may add the visit time, office location, provider, and pre-visit instructions. The pre-visit instructions tell patients how to prepare for the visit. Each reminder then goes out by text, email, or voice call according to the message cadence a practice sets. The practice also chooses how the system handles patient replies.
How Much Does SolutionReach Cost?
SolutionReach pricing typically starts at $329/month, based on industry benchmark data for similar products. The vendor offers the following custom priced plans:
- Patient Connect
- Practice Efficiency
- Practice Growth
- Enterprise
In addition to the base subscription cost, organizations should account for the following estimated additional expenses:
- Additional SMS Usage: $50–$250/month for messages over the plan’s monthly allowance
- AI Receptionist: $100–$300/month as an add-on from the Practice Efficiency plan upward
Some users consider SolutionReach’s pricing reasonable for the features offered. However, others describe it as expensive, with some reporting that the price may significantly increase over time. The cost may be harder to justify for smaller practices with tighter budgets.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
SolutionReach Integrations
SolutionReach integrates with practice management and EHR systems such as:
How Does SolutionReach Work?
Practices can use SolutionReach through the following steps:
- Log in to the platform with your credentials
- Connect the practice management system to keep patient and appointment records up to date
- Set up automated appointment reminders and recall messages
- Send digital intake forms to patients before their visits
- Let patients check in when they arrive
- Reply to patient texts from the desktop version or the mobile app
- Send payment requests to patients by text
- Collect patient feedback through review invitations and surveys
Who Is SolutionReach For?
SolutionReach serves various healthcare organizations, including:
- Dental practices
- Eye care practices
- Medical practices
- Dental Support Organizations (DSOs)
- Hospitals and medical groups
SolutionReach Use Cases
Based on our evaluation of SolutionReach’s features and user feedback, we have determined common ways that dental practices, medical practices, vision groups, and hospitals and medical groups use the platform to reduce manual front-office work and phone calls:
Specialty Clinics Reengaging Overdue Patients
Dental, eye care, and other specialty practices often rely on recurring visits, making it difficult to manually identify patients who have missed recommended follow-ups. Solutionreach's Recall feature automatically identifies patients due for another appointment and sends personalized messages encouraging them to return. Practices can use these reminders to reconnect with inactive patients without manually reviewing individual records.
Practices Following Up On Outstanding Patient Payments
Healthcare practices managing patient balances may spend considerable time contacting patients about unpaid bills and coordinating payment collection. Solutionreach's Revenue Cycle Messaging functionality supports automated payment reminders and online payments through debit cards, credit cards, HSAs, and FSAs. Practices can use these tools to follow up on outstanding balances without relying entirely on manual calls and payment requests.
Multi-Location Practices Managing Patient Communications
Healthcare organizations operating across several locations often struggle to maintain consistent patient communication while managing different appointment schedules and staff responsibilities. Solutionreach's Location Management functionality allows organizations to coordinate patient communications and business support across multiple practices. This is particularly useful for dental service organizations (DSOs) and enterprise practices managing patient engagement across locations.
Medical Practices Reducing Missed Appointments
Medical practices with busy appointment schedules may struggle to reach patients who need to confirm, cancel, or reschedule visits. Solutionreach sends automated appointment reminders through text, email, or voice, allowing patients to respond without calling the front desk. Staff can use these responses to identify cancellations and manage appointment availability before scheduled visits.
Is SolutionReach Right For You?
If you are looking for a way to manage secure patient communication across one or multiple practice locations, Solutionreach may be a good fit. The platform supports HIPAA-compliant two-way texting through existing office numbers and integrates with over 400 practice management and EHR systems. Its Enterprise plan also supports communication management across multiple locations.
Solutionreach operates as a business associate under HIPAA and lists SSO, MFA, and SOC 2 Type II among its security measures. Its customers include Smile Design Studios Dentistry and Saint Francis Health System.
Still unsure about SolutionReach software? Connect with us at (661) 384-7070 for further guidance.
SolutionReach Features
AI Receptionist
SolutionReach’s AI Receptionist can answer patient calls and texts when front-desk staff are busy or the office is closed. Patients can book, move, or cancel a visit during the call or text. The AI Receptionist follows the booking rules and providers' availability that the practice sets. Bookings can sync with the practice schedule through a supported practice management system. Staff can later read a log of every call and text the AI Receptionist handles.
Two-Way Texting
Two-way texting lets staff text patients in real time from the practice’s office phone number. Prospective patients and existing patients can start a text conversation with staff from the site. Patients can include images of their insurance information, injuries, or treatment progress in their texts. Staff can sort incoming patient texts by importance, and patients can receive prescription confirmations from staff by text.
Patient Check-In
SolutionReach sends patients a text or email before appointments. Patients can check in by replying to the message, opening a link, or scanning a QR code on arrival. Patient check-in does not require patients to download an app or log in. SolutionReach alerts staff by text when a patient checks in, and the practice calendar shows each check-in right away. Staff can also check in patients without a smartphone directly from the practice calendar.
Batch Messaging
Batch messaging allows practices to send one text or email to a group of patients. Staff can build each group by patient age, gender, or insurance. They can also upload a CSV file containing patient IDs, names, and date of birth to create a group. Staff can text a waitlist group to offer the open appointment slot when a patient cancels shortly before the appointment. Additionally, one message can warn affected patients about a doctor’s absence.
Reputation Management
Solutionreach's reputation management feature shows patient reviews from multiple online business listings, such as Google, in one dashboard. AI alerts warn staff about new reviews and negative review trends. Staff can answer each review with an AI-suggested template or reply to several reviews at once. The dashboard compares the practice’s star ratings and review count with those of selected competitors.
Location Management
Location management within Solutionreach gives a group of practices one hub for patient communication, marketing, and practice performance. Staff at the main office can run reminders, recall messages for patients due for a visit, and patient surveys for the group’s locations from the hub. They can also send branded newsletters to patients of the group’s practices. Group managers can compare schedules, appointment confirmations, and no-shows between locations and regions.
Pros And Cons of SolutionReach
Pros
Improves patient communication management
Simplifies staff communication through in-house memos and group chats
Saves practice’s time by messaging several patients at once
Helps practices collect patient feedback through post-appointment surveys
Cons
Limited text message length may restrict personalization
Limited message templates for returning patients
Newsletter creation can slow down when images fail to load
SolutionReach Pricing
Patient Connect | Practice Efficiency | Practice Growth | Enterprise |
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Custom Pricing | Custom Pricing | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Oct 12, 2026 from the vendor's website. Please contact us for a tailored pricing list.
SolutionReach Reviews
Total 92 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars22%
3
Stars16%
2
Stars11%
1
Stars15%
Share your experience
Hospital & Health Care, 11-50 employees
More than a year
“Poor product”
Pros
The web-based aspect is the only pro for me. However, the ease of use was lacking. Often, I had to call customer service, wait on hold for 20 minutes, and then maybe they could help. Emails were very slow to respond to, if they responded at all.
Cons
As a sales agent dealing with customer service in the Philippines, I found it to be the worst. They kept charging me for Solutionreach even after I stopped using it. It's a terrible company with terrible ethics and business philosophy.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
5
Hospital & Health Care, 11-50 employees
More than a year
“Good Software Product”
Pros
Solutionreach is an easy system for me to navigate. Seeing the conversation thread is invaluable to me.
Cons
I faced occasional errors while sending messages and some system issues, which created problems.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“Horrid Company”
Pros
When it was working right, I found it to be an okay program for communication.
Cons
It's very glitchy. I couldn't get system issues resolved, and they claimed they had no records of my calls for tech support.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
3
Frequently Asked Questions
What contract terms does SolutionReach offer?
SolutionReach offers yearly contract options.
Can practices keep their current phone system with SolutionReach?
Yes, practices can use SolutionReach with their current phone system. Switching to a new phone system is optional.
Does SolutionReach limit the AI Receptionist’s access to the practice management system?
Yes, Solutionreach limits the AI Receptionist's access to the practice management system. It does not have standing access and uses four patient details, including name, date of birth, phone number, and email address, to locate an existing appointment.
Does the SolutionReach AI Receptionist verify patients?
Yes, Solutionreach's AI Receptionist matches the names and dates of birth of callers, following the same verification process used by front-desk staff. Parents can book visits for their children.
Do patients know they are speaking with the SolutionReach AI Receptionist?
Yes, Solutionreach's AI Receptionist makes it clear to the patients that they are speaking with an AI agent.