Total 25 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

20%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ZW

Zahid W.

Oil & Energy, 500+ employees

Free Trial

5.0
April 2023

needs a friendlier interface

Pros

I haven't used it often so I don't really have enough experience with it to say much in detail.

Cons

Interface should be more user friendly and I think that would help it become more popular.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

EK

Elizabeth K.

Hospital & Health Care, 51-100 employees

More than a year

5.0
July 2021

organized dashboard

Pros

Using this software has been very easy whether it's for passing medications or entering administrative details. The layout across most of the program is well organized and the calendar on the main dashboard is especially helpful for keeping everyone in the company on track. Moving all of our existing residents into this platform had to be done manually but that was mainly due to the previous eMAR not having an export option.

Cons

My only real issue is that reports can only be generated as PDFs. I've already mentioned to the developers that it would be helpful to have .xls or .doc options too since that would make it much easier to sort and manipulate the information into lists but for now we just work with what's available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG

Libby G.

Hospital & Health Care, 500+ employees

Less than 6 months

4.0
July 2021

Feature rich and responsive

Pros

Starting off with the software was easy and learning how to use it didn't take much time. It offers a lot of features which is something I really appreciate and the team is very quick to respond whenever questions or issues come up.

Cons

From time to time there are minor glitches. For example if you open one form while you're still editing another the system can sometimes get mixed up about which form you're actually working in.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

BM

Becky M.

Medical Practice, 101-500 employees

Less than a year

5.0
June 2021

quick notes and face sheet

Pros

Getting around the software is very easy, the notes are simple to pull up whenever needed and the face sheet is available as well.

Cons

Haven't run into any downsides while using the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Mary A.

Hospital & Health Care, 500+ employees

More than a year

5.0
June 2021

Complete incident visibility

Pros

One thing that really stands out is how it gives me a full overview of any incident that happens in the community. On top of that the software feels very user friendly and simple to use.

Cons

No complaints about it for now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC

Kristina C.

Hospital & Health Care, 11-50 employees

Free Trial

5.0
June 2021

user friendly docs made simple

Pros

Using this website has been really simple and it makes handling documentation feel effortless.

Cons

There honestly wasn't much to dislike. We only had a few suggestions and the tech team responded quickly and made the changes in no time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJ

Madison J.

Hospital & Health Care, 51-100 employees

Less than 6 months

5.0
June 2021

well-structured pages for records

Pros

Everything is laid out in separate sections with each individual item having its own page. As someone who previously worked in a nursing home that setup really helps when entering very specific records.

Cons

The part that slows me down is how confusing it can be to locate certain things even though I do appreciate having separate pages and sections for everything. Better accessibility would make the program much faster to use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

BR

Beth R.

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

4.0
June 2021

great customer service

Pros

Just getting started with this software and the customer service has been amazing!

Cons

No comments yet since we're only beginning to use it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

AQ

Ashlie Q.

Hospital & Health Care, 51-100 employees

Less than a year

4.0
June 2021

User friendly and flexible

Pros

This has been one of the simplest software tools I've worked with.

Cons

Customizing it to do exactly what I wanted for certain users took some effort.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CH

Connie H.

Hospital & Health Care, 11-50 employees

More than a year

5.0
June 2021

Outstanding support every time

Pros

Working with this team has been a pleasure. They respond right away whenever we need help and the level of service has been better than we could have hoped for.

Cons

Honestly I don't have any complaints. I only have positive things to say about them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DB

Deanne B.

Hospital & Health Care, 11-50 employees

More than a year

3.0
June 2021

responsive support

Pros

Whenever something isn't working properly the support team responds quickly and gets on top of the issue.

Cons

Changing report settings isn't very easy on my end and it feels like those updates have to be handled internally.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

RY

Rebecca Y.

Hospital & Health Care, 11-50 employees

Free Trial

4.0
June 2021

user friendly with great support

Pros

Getting started with it felt very simple and the customer support was truly outstanding.

Cons

The MAR integration for the pharmacy did feel a little expensive.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

AS

Angela S.

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0
June 2021

efficient document uploads

Pros

Uploading therapy documentation and orders works really welland being able to pull up documents whenever I need them has been very helpful.

Cons

Kind of frustrating that I can't copy and paste documents directly. I have to download them to my desktop first and then upload them again. I also used to be able to save a copy and re-upload it but that stopped working around six months ago.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Amanda H.

Hospital & Health Care, 11-50 employees

More than a year

5.0
June 2021

Good support

Pros

Really convenient to get new employees up to speed because the program is so user friendly even for people with little to no background in EHR systems or technology overall. Customer service has been incredibleand the updates keep coming with improvements that consistently match what we need at the right time.

Cons

I'm hoping it becomes more compatible with the newer technology we have available in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JT

Joanne T.

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0
June 2021

better team communication

Pros

Has made communication much simpler for our team and it's been really helpful in daily use.

Cons

One thing I'd like to see improved is a larger notes section in prospects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD

Shaina D.

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
June 2021

quick to learn

Pros

Starting with it was very easy even right from the beginning. It was simple to move through the system and become familiar with how everything works.

Cons

I still question the offline mode: one would expect to be able to keep using it even when there's no internet connection but thats not the case right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Connie B.

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
June 2021

Helpful upgrades

Pros

Right from the start it has been very user friendly and it keeps getting updated regularly. It stays aligned with state regulations and sends reminders for anything that still needs to be completed. The RASP feature is especially helpful because you can copy it and reuse it for the next year or make changes without starting over. That alone cuts the workload in half. Also the owners are very responsive whenever you suggest improvements, request additions or run into any issues with the software.

Cons

Can't think of any problems with the program. It has been extremely helpful and reliable in such a busy industry.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Charles B.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
June 2021

compliance tracking game changer

Pros

This software has been a game changer for staying compliant with state regulations in the personal care industry. It keeps a full resident profile, helps monitor all the required forms and their submission deadlines and tracks daily, weekly and monthly requirements while sending alerts for upcoming due dates. The system is also very simple to use and figure out.

Cons

At this point I really haven't come across any downside to using this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CM

Crystal M.

Medical Practice, 11-50 employees

Less than a year

5.0
June 2021

responsive support every time

Pros

Any time a glitch came up the technical team was consistently there and ready to help.

Cons

Switching over to the system right away took a bit of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Samantha S.

Hospital & Health Care, 11-50 employees

Less than a year

5.0
June 2021

RASP time-saver

Pros

Working on RASP's takes a lot less time with this software which has been a huge help.

Cons

I do run into a few issues whenever I need to print RASP's.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF

Judy F.

Medical Practice, 11-50 employees

More than a year

5.0
June 2021

all licensing tools in one place

Pros

Having all of my licensing requests in one place has been really helpful, including DME, prescreenings and all of the DHS required forms.

Cons

The downside is that it crashes all the time. I already checked my laptop and internet so I know the issue isn't coming from my side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DZ

Debbie Z.

Individual & Family Services, 11-50 employees

More than a year

4.0
June 2021

Helpful resident activity tracking

Pros

It helps us monitor residents activities and keep families informed about their daily routines.

Cons

I'd appreciate having more space to describe the activity itself without changing the size of the other fields. Right now there's only enough room for initials.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JS

Jennifer S.

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2021

all the admission forms ready

Pros

Having this software means all the forms needed for a successful admission into the facility are right at your fingertips which makes the process much more convenient.

Cons

A drawback is that there can sometimes be a bit of a wait when using the help tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MV

Marion V.

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
June 2021

Quick to learn

Pros

Very easy to start off with this software. The interface is user friendly so using it everyday feels simple and training other people to work with it doesn't take much effort either.

Cons

An issue I've noticed is that the system can slow down at times and some pages take a while to load before they appear.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

HD

Holly D.

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
June 2021

friendly support

Pros

Using it has been a really positive experience because the software is very user friendly and anytime something isn't clear the support team is there to help. They respond quickly and interact in a warm personal way that feels more like talking to a friend than dealing with customer service.

Cons

If I had to mention one downside it would be the occasional growing pains that come with software updates and changes. Even though those improvements usually pay off over time they can take a little while to adjust to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9