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softwareTalkEHR Software Reviews
16 Reviews
Overall Rating
3.9
16 Reviews
Rating Distribution
5
(6)
4
(4)
3
(4)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.9
16 Reviews
Rating Distribution
5
(6)
4
(4)
3
(4)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
Talking about TalkEHR
Talking about TalkEHR
Pros
This software is highly practical and boasts an intuitive interface, making it incredibly user friendly, easy to grasp and simple to implement in any company. It's truly an ideal option.
Cons
If it offered more functionalities it would greatly enhance its efficiency and overall effectiveness.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Santiago
Computer Hardware, 1-10 employees
Less than 6 months
Sep 12, 2023
Great
Great
Pros
The ease of use is remarkable. Everything is conveniently located on the same page. I can access patient data in multiple ways such as date of birth, last name or first name. The graphical display is a bonus, and it provides access to complaints, remote medical access, secure communication with patients, and collaboration with other doctors. It even has fax capabilities and seamless pharmacy access.
Cons
All the features are fantastic and incredibly user friendly.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Valentina
Wholesale, 500+ employees
More than a year
Aug 14, 2023
You get what you pay for
You get what you pay for
Pros
The software is easy to navigate but it offers the most limited features compared to any other EHR I have worked with.
Cons
The implementation process lacks efficiency. The claims can only be submitted one at a time, without the option for batching. It's also challenging to track medications. The onboarding team lacks knowledge, and resolving issues can be difficult. The help components are not helpful.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Renee
Medical Practice, 11-50 employees
Less than 6 months
Apr 15, 2023
Overall a great offering with good customer service.
Overall a great offering with good customer service.
Pros
TalkEHR offers a fantastic way to organize your notes with helpful voice dictation. It is very light on the system and loads quickly regardless of the internet connection speed we have. We have become more efficient at keeping accurate records of patients and organizing our workflow. Furthermore, the software has amazing customer service which has never failed to solve our problems and that too in minimal time. All of our patients information is preloaded when working remotely which makes note-taking easier. They really work all year round to keep the system working flawlessly and dependably.
Cons
What we wanted to do with this software is PT billing, and it was disastrous at best. We were assured that it can handle the task but its billing capabilities are still in some sort of a beta phase. We have worked with other applications in the past so we know how billing works, and talkEHR cant do the most basic of tasks. A lot of our bills have been denied on the basis of improper filling. We are all in with this software and purchased it so theres no option but to wait it out and in the meanwhile use QuickBooks or something similar to manage. I would hope that the upcoming version solves this issue or else we will be switching to some other application.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Nomad S.
Hospital & Healthcare, 11-50 Employees employees
Feb 19, 2023
A solid AI based voice recognition solution!
A solid AI based voice recognition solution!
Pros
We have recently shifted to mobile practice and home visits. This has opened up new venues for us and along with this came the need for a new companion software to complete the experience. Thankfully, there is always something online that can get what we need exactly, and it was TalkEHR! It has amazing voice recognition capabilities like that of Google Assistant, and rarely misses to listen and do as we say. This enables us to adapt to the new software while focusing on our tasks while not worrying about manually writing notes at least. Moreover, we have been handling all sorts of administrative and management tasks with it.
Cons
There have been some issues with e-charting though, with most of them being back-end based. We have reached out to customer support on occasion but haven’t got it fixed so far. Also, there are certain issues with the e-prescribing feature as well. It does not have all the medications that we used to prescribe so we have had to find alternatives to stay within the platform. We can manually give a prescription in such cases but that defeats the purpose of having an AI-based all-in-one software solution, doesn’t it? I will be glad if the team solves this issue timely.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Barry K.
Hospital & Healthcare, 11-50 Employees employees
Jan 17, 2023
Company abandoned practice
Company abandoned practice
Pros
It used to be free with basic functions that suited my low volume practice.
Cons
The process for certain activities is not always immediately intuitive. The company rudely discontinued the free service without warning, leaving me without access to my data pending a "team review" I have been waiting for a response for ten days now. It's frustrating.
Ease of use
8
Value for money
3
Customer Support
3
Functionality
8
Anonymous
N/A, 1-10 employees
Less than a year
Jan 16, 2023
TalkEHR is very good for automating your schedule
TalkEHR is very good for automating your schedule
Pros
TalkEHR offers easy access to Telehealth and presents a neatly organized and fully featured dashboard that helps you centralize all the crucial information and manage everything right there. I have automated the patient scheduling using AI features which is mostly accurate. Moreover, it offers cloud-based access to all the necessary information required for patient management, such as health charts and the ever-useful patient profiles. It also promotes robust collaborations with other people in the organization and provides appointment reminders. These notification ensure not a single one of the appointments are missed, thus saving me from the manual effort.
Cons
It seems like they have shifted their focus elsewhere, as a lot of problems have been popping up with no fix in sight. Instead, theyve been calling me randomly for feedback, which I feel they dont listen to as none of the issues that I have provided in my feedback have been resolved. Adding to that, the sales team offers me other services and here, I am stuck at the services that I am already availing. What I would like the team to do is to fix what they provide me already and then expect me to expand to the remaining of their services. I have been seeing them constantly going downhill and thats frustrating considering the time and effort weve put into implementing this software with our system.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Simon H.
Health, Wellness, and Fitness, 1-10 Employees employees
Nov 26, 2022
It handles appointments and helps your practice, but it’s not there yet.
It handles appointments and helps your practice, but it’s not there yet.
Pros
As a fitness professional, I appreciate how the dashboard is organized and offers full lab integration for my clients. The access to telehealth is flawless, thanks again to the full-featured dashboard that manages everything. Appointment scheduling can be handled by automated AI systems.
Cons
Bugs have been occurring more frequently, and they are being fixed at a slower rate than they are being discovered. Instead of fixing the faults, client relations would rather waste time calling me. It appears that the quality of software is declining with time.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Peter H.
Health & Fitness, 11-50 Employees employees
Oct 22, 2022
Software getting worse over time with more bugs accumulating
Software getting worse over time with more bugs accumulating
Pros
In the past, it was both free and error-free for extended periods of time.
Cons
The occurrence of bugs is increasing and the pace at which they fix them is slower than the rate at which new bugs appear. The client relations team prefers wasting time calling me instead of actually addressing the bugs. Just as the quality of MTBC's billing service declined over time, it appears that the quality of their software is also deteriorating.
Ease of use
10
Value for money
7
Customer Support
5
Functionality
8
Peter
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 17, 2021
Difficult transition from MTBC-WebEHR
Difficult transition from MTBC-WebEHR
Pros
The built in voice dictation feature is available but I would like it more if it actually worked. Honestly there is nothing I like about TalkEHR.
Cons
The system is excessively slow making it nearly unusable most of the time. There are far too many mouse clicks required. Many modules are completely nonfunctional, with templates that don't work, among other issues. Almost every component of the EHR has multiple glitches that never get fixed. The technical support is beyond useless. The eRx feature is painfully slow, taking up most of a 20 minute visit just to send a few prescriptions. Templates don't work properly, and dictation yields inconsistent results. There is no health maintenance module, and everything in the system necessitates a workaround. The telemedicine system doesn't work at all so we had to use Viber as an alternative. Billing support has significantly worsened over the past couple of years, and the company's promises remain unfulfilled.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
7
Daniel
Health, Wellness and Fitness, 1-10 employees
More than a year
Dec 18, 2020
Excellent
Excellent
Pros
It is easy to navigate with a smooth workflow for faxes, uploading patient documents, telehealth appointments, SSCM and exceptional customer support.
Cons
All the features were outstanding and easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mulchand
Medical Practice, 1-10 employees
More than a year
Nov 22, 2020
talkEHR Review
talkEHR Review
Pros
It is very user friendly and provides a highly professional experience greatly assisting us in managing our office work.
Cons
It handles almost everything for our practice seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
NARAKANTI
Medical Practice, 1-10 employees
More than a year
Nov 21, 2020
Easy to use
Easy to use
Pros
Its very much easy to use and the workflow is seamless. The items are logically arranged, following common sense. I especially love the efax feature.
Cons
During the learning stage if I accidentally sign an encounter I cannot delete it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Medical Practice, 11-50 employees
Less than 6 months
Nov 20, 2020
Excellent
Excellent
Pros
The ease of use is exceptional. Everything is conveniently located on the same page. I can access patient data using multiple methods such as date of birth, last name, or first name. Viewing charts, submitting claims, accessing telemedicine, communicating securely with patients, collaborating with other doctors and utilizing fax capabilities are all easily achievable. Additionally, pharmacy access is hassle free.
Cons
So far I haven't encountered any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachael
Medical Practice, 1-10 employees
More than a year
Nov 19, 2020
TalkEHR is cutting edge EMR
TalkEHR is cutting edge EMR
Pros
The ePrescribe feature which includes controlled substances and the telemedicine component are the standout features for me.
Cons
In the start we faced some problems with ePrescribe but the tech support team promptly addressed the issue and stayed with it until it was resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Murray
Health, Wellness and Fitness, 1-10 employees
Less than a year
Oct 23, 2020
Awful experience with their billing service.
Awful experience with their billing service.
Pros
They were open to feedback although the reasons behind it are explained below.
Cons
They had no clue how to perform the one task we hired them for medical billing. The automation was filled with errors and bugs and their rule based system consistently mishandled bill scrubbing. The tech support team was located outside the US often taking weeks to respond and rarely providing viable solutions. We were constantly told to wait without any resolution in sight.
Ease of use
5
Value for money
3
Customer Support
3
Functionality
5
Matthew
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Sep 24, 2018
Filters
Talking about TalkEHR
Talking about TalkEHR
Pros
This software is highly practical and boasts an intuitive interface, making it incredibly user friendly, easy to grasp and simple to implement in any company. It's truly an ideal option.
Cons
If it offered more functionalities it would greatly enhance its efficiency and overall effectiveness.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Santiago
Computer Hardware, 1-10 employees
Less than 6 months
Sep 12, 2023
Great
Great
Pros
The ease of use is remarkable. Everything is conveniently located on the same page. I can access patient data in multiple ways such as date of birth, last name or first name. The graphical display is a bonus, and it provides access to complaints, remote medical access, secure communication with patients, and collaboration with other doctors. It even has fax capabilities and seamless pharmacy access.
Cons
All the features are fantastic and incredibly user friendly.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Valentina
Wholesale, 500+ employees
More than a year
Aug 14, 2023
You get what you pay for
You get what you pay for
Pros
The software is easy to navigate but it offers the most limited features compared to any other EHR I have worked with.
Cons
The implementation process lacks efficiency. The claims can only be submitted one at a time, without the option for batching. It's also challenging to track medications. The onboarding team lacks knowledge, and resolving issues can be difficult. The help components are not helpful.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Renee
Medical Practice, 11-50 employees
Less than 6 months
Apr 15, 2023
Overall a great offering with good customer service.
Overall a great offering with good customer service.
Pros
TalkEHR offers a fantastic way to organize your notes with helpful voice dictation. It is very light on the system and loads quickly regardless of the internet connection speed we have. We have become more efficient at keeping accurate records of patients and organizing our workflow. Furthermore, the software has amazing customer service which has never failed to solve our problems and that too in minimal time. All of our patients information is preloaded when working remotely which makes note-taking easier. They really work all year round to keep the system working flawlessly and dependably.
Cons
What we wanted to do with this software is PT billing, and it was disastrous at best. We were assured that it can handle the task but its billing capabilities are still in some sort of a beta phase. We have worked with other applications in the past so we know how billing works, and talkEHR cant do the most basic of tasks. A lot of our bills have been denied on the basis of improper filling. We are all in with this software and purchased it so theres no option but to wait it out and in the meanwhile use QuickBooks or something similar to manage. I would hope that the upcoming version solves this issue or else we will be switching to some other application.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Nomad S.
Hospital & Healthcare, 11-50 Employees employees
Feb 19, 2023
A solid AI based voice recognition solution!
A solid AI based voice recognition solution!
Pros
We have recently shifted to mobile practice and home visits. This has opened up new venues for us and along with this came the need for a new companion software to complete the experience. Thankfully, there is always something online that can get what we need exactly, and it was TalkEHR! It has amazing voice recognition capabilities like that of Google Assistant, and rarely misses to listen and do as we say. This enables us to adapt to the new software while focusing on our tasks while not worrying about manually writing notes at least. Moreover, we have been handling all sorts of administrative and management tasks with it.
Cons
There have been some issues with e-charting though, with most of them being back-end based. We have reached out to customer support on occasion but haven’t got it fixed so far. Also, there are certain issues with the e-prescribing feature as well. It does not have all the medications that we used to prescribe so we have had to find alternatives to stay within the platform. We can manually give a prescription in such cases but that defeats the purpose of having an AI-based all-in-one software solution, doesn’t it? I will be glad if the team solves this issue timely.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Barry K.
Hospital & Healthcare, 11-50 Employees employees
Jan 17, 2023
Company abandoned practice
Company abandoned practice
Pros
It used to be free with basic functions that suited my low volume practice.
Cons
The process for certain activities is not always immediately intuitive. The company rudely discontinued the free service without warning, leaving me without access to my data pending a "team review" I have been waiting for a response for ten days now. It's frustrating.
Ease of use
8
Value for money
3
Customer Support
3
Functionality
8
Anonymous
N/A, 1-10 employees
Less than a year
Jan 16, 2023
TalkEHR is very good for automating your schedule
TalkEHR is very good for automating your schedule
Pros
TalkEHR offers easy access to Telehealth and presents a neatly organized and fully featured dashboard that helps you centralize all the crucial information and manage everything right there. I have automated the patient scheduling using AI features which is mostly accurate. Moreover, it offers cloud-based access to all the necessary information required for patient management, such as health charts and the ever-useful patient profiles. It also promotes robust collaborations with other people in the organization and provides appointment reminders. These notification ensure not a single one of the appointments are missed, thus saving me from the manual effort.
Cons
It seems like they have shifted their focus elsewhere, as a lot of problems have been popping up with no fix in sight. Instead, theyve been calling me randomly for feedback, which I feel they dont listen to as none of the issues that I have provided in my feedback have been resolved. Adding to that, the sales team offers me other services and here, I am stuck at the services that I am already availing. What I would like the team to do is to fix what they provide me already and then expect me to expand to the remaining of their services. I have been seeing them constantly going downhill and thats frustrating considering the time and effort weve put into implementing this software with our system.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Simon H.
Health, Wellness, and Fitness, 1-10 Employees employees
Nov 26, 2022
It handles appointments and helps your practice, but it’s not there yet.
It handles appointments and helps your practice, but it’s not there yet.
Pros
As a fitness professional, I appreciate how the dashboard is organized and offers full lab integration for my clients. The access to telehealth is flawless, thanks again to the full-featured dashboard that manages everything. Appointment scheduling can be handled by automated AI systems.
Cons
Bugs have been occurring more frequently, and they are being fixed at a slower rate than they are being discovered. Instead of fixing the faults, client relations would rather waste time calling me. It appears that the quality of software is declining with time.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Peter H.
Health & Fitness, 11-50 Employees employees
Oct 22, 2022
Software getting worse over time with more bugs accumulating
Software getting worse over time with more bugs accumulating
Pros
In the past, it was both free and error-free for extended periods of time.
Cons
The occurrence of bugs is increasing and the pace at which they fix them is slower than the rate at which new bugs appear. The client relations team prefers wasting time calling me instead of actually addressing the bugs. Just as the quality of MTBC's billing service declined over time, it appears that the quality of their software is also deteriorating.
Ease of use
10
Value for money
7
Customer Support
5
Functionality
8
Peter
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 17, 2021
Difficult transition from MTBC-WebEHR
Difficult transition from MTBC-WebEHR
Pros
The built in voice dictation feature is available but I would like it more if it actually worked. Honestly there is nothing I like about TalkEHR.
Cons
The system is excessively slow making it nearly unusable most of the time. There are far too many mouse clicks required. Many modules are completely nonfunctional, with templates that don't work, among other issues. Almost every component of the EHR has multiple glitches that never get fixed. The technical support is beyond useless. The eRx feature is painfully slow, taking up most of a 20 minute visit just to send a few prescriptions. Templates don't work properly, and dictation yields inconsistent results. There is no health maintenance module, and everything in the system necessitates a workaround. The telemedicine system doesn't work at all so we had to use Viber as an alternative. Billing support has significantly worsened over the past couple of years, and the company's promises remain unfulfilled.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
7
Daniel
Health, Wellness and Fitness, 1-10 employees
More than a year
Dec 18, 2020
Excellent
Excellent
Pros
It is easy to navigate with a smooth workflow for faxes, uploading patient documents, telehealth appointments, SSCM and exceptional customer support.
Cons
All the features were outstanding and easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mulchand
Medical Practice, 1-10 employees
More than a year
Nov 22, 2020
talkEHR Review
talkEHR Review
Pros
It is very user friendly and provides a highly professional experience greatly assisting us in managing our office work.
Cons
It handles almost everything for our practice seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
NARAKANTI
Medical Practice, 1-10 employees
More than a year
Nov 21, 2020
Easy to use
Easy to use
Pros
Its very much easy to use and the workflow is seamless. The items are logically arranged, following common sense. I especially love the efax feature.
Cons
During the learning stage if I accidentally sign an encounter I cannot delete it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Medical Practice, 11-50 employees
Less than 6 months
Nov 20, 2020
Excellent
Excellent
Pros
The ease of use is exceptional. Everything is conveniently located on the same page. I can access patient data using multiple methods such as date of birth, last name, or first name. Viewing charts, submitting claims, accessing telemedicine, communicating securely with patients, collaborating with other doctors and utilizing fax capabilities are all easily achievable. Additionally, pharmacy access is hassle free.
Cons
So far I haven't encountered any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachael
Medical Practice, 1-10 employees
More than a year
Nov 19, 2020
TalkEHR is cutting edge EMR
TalkEHR is cutting edge EMR
Pros
The ePrescribe feature which includes controlled substances and the telemedicine component are the standout features for me.
Cons
In the start we faced some problems with ePrescribe but the tech support team promptly addressed the issue and stayed with it until it was resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Murray
Health, Wellness and Fitness, 1-10 employees
Less than a year
Oct 23, 2020
Awful experience with their billing service.
Awful experience with their billing service.
Pros
They were open to feedback although the reasons behind it are explained below.
Cons
They had no clue how to perform the one task we hired them for medical billing. The automation was filled with errors and bugs and their rule based system consistently mishandled bill scrubbing. The tech support team was located outside the US often taking weeks to respond and rarely providing viable solutions. We were constantly told to wait without any resolution in sight.
Ease of use
5
Value for money
3
Customer Support
3
Functionality
5
Matthew
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Sep 24, 2018