Therabill Reviews & Ratings

“Not secure at all..

Pros

It worked great when we first starting using it but things changed after WebPT bought the software.

Cons

This software is not secure and some of our records were made public to another organization. The company failed to own up to its mistake and behaved very unprofessionally.

“Not enough features

Pros

The learning curve was actually very short and the software is straightforward to creating electronic records.

Cons

There is no patient portal and the software does not facilitate the copying of notes. The customer service practically does not exist.

“Just terrible

Pros

I only bought the software because of my previous experience with WebPT

Cons

The software setup is horrible and it takes a long time to get trained. They have poor customer service and the representatives are not helpful at all. We are stuck with this software and the simulation videos that are supposed to act as guides are useless too.

“Therabill hits the mark in electronic billing

Pros

Insurance aging is consistently low with Therabill. It integrates seamlessly with Web PT to streamline billing processes. Claims are submitted to the correct insurance, payments are accurately posted and aging is minimal and manageable.

Cons

It was not as user friendly as it could be to find information about claims payments and make changes to postings or errors. Customer service was only available through an internal ticket system and some instructions are better explained over the phone.

“Lacking in features

Pros

The learning curve is easy and scheduling and charting notes are simple. The dashboard is clean and uncluttered.

Cons

The software lacks features for prescribers and does not have a patient portal. Copying forward notes makes charting confusing and customer service is virtually non existent.

“Terrible customer service

Pros

The software is super user oriented and convenient. Easy to access and learn.

Cons

The problems are not fixed rather ignored. They dont take any problem or issue that occurs seriously which can get really frustrating.

“All time favourite

Pros

I have been using Therabill EMR for the past 5 years and I have nothing but good things to say about this software. The customer staff is awesome.

Cons

I dont have anything bad to say about this software. Its amazing

“Complicated set up

Pros

Having all demographic and clinical information in one place is convenient.

Cons

The setup process is complicated and involves various web services that don't communicate effectively with each other. There is a lack of prompt feedback for questions often requiring a two day wait for email responses. Phone calls are rarely answered and the service operates on Central Standard Time, causing patient reminders to be based on that time zone. Setting up text appointment reminders requires knowledge of the patient's phone carrier and there is no guarantee the texts will be delivered. They suggest using an express text service for an additional fee per text. Reconnecting all insurances with their clearinghouse during setup involves extensive paperwork back and forth with each insurance plan, making it a time-consuming process.

“Buyer Beware

Pros

The software is easy to navigate and use. I also like the direct integration with WebPT.

Cons

The customer support for EOB/ERA enrollment is terrible mainly since they recently changed the clearinghouse. They show no interest in resolving issues particularly for small practices like mine. It has been a bad and time consuming experience.

“TheraBill

Pros

It seamlessly coordinates with our EMR (WebPT) allowing accurate and quick billing. The tutorials are excellent and provide helpful guidance. While it is moderately intuitive it does take some time to fully grasp.

Cons

Occasionally insurance information doesn't transfer correctly from WebPT to Therabill, requiring manual changes. However overall the transition is relatively smooth most of the time.

“Would recommend

Pros

Consolidating all billing in one place and being able to edit patient information within the program saves time and eliminates the need for multiple programs.

Cons

In the beginning navigating the program was a bit hard (as with any new software) and the flow took some getting used to. But now it is great.

“works great in conjunction with webpt

Pros

I love the seamless integration with my WebPT software making billing as easy as clicking a button.

Cons

Medicare ERA doesn't automatically transfer to Therabill so I have to manually input it which is time consuming.

“Great Combination Billing Software with WebPT

Pros

The ability to write notes in WebPT and have them automatically transferred to Therabill for billing in just a few minutes is fantastic.

Cons

Fixing mistakes can be complicated and support callbacks can take a while.

“For the 6th time, reminders not getting sent

Pros

Therabill used to be a detailed billing and documentation software. However since it was acquired by WebPT, the frequency and helpfulness of updates have disappeared.

Cons

There are frequent outages and paid text reminders often don't get sent due to insufficient memory. The system lacks important and regular updates, and the user interface feels awkward.

“user friendly

Pros

The software has a modern look and works seamlessly with WebPT. It highlights areas that require attention or follow up and the tutorials are excellent for learning the system.

Cons

Certain aspects of an account still require accessing WebPT for analysis. All the details should be available in Therabill.

“We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.

Pros

We were promised improved management reports and features but we haven't been able to find them and even the Therabill team couldn't assist us in locating these advertised benefits.

Cons

We use Zirmed as a clearinghouse which was supposed to be compatible with Therabill. However, whenever Therabill makes changes to their program Zirmed doesn't get updated. Previously with Kareo as our billing system compatible with WebPT our bills were automatically sent out with a click of a button through the clearinghouse. Due to this glitch, we now manually fold and stuff statements for 470 accounts. I recommend using WebPT as an EMR but strongly discourage choosing Therabill.

“Effective, but not user friendly

Pros

Once you set up the product and understand how it works. it consistently performs well. Applying payments is easy and reliable.

Cons

While this product is good in so many ways still it is not user friendly or intuitive. It takes time to figure out how to perform certain tasks.

“Effective, but not user friendly

Pros

Once the product is set up and understood, it functions consistently and smoothly. Applying payments is also a simple task.

Cons

This product, although good, lacks user-friendliness. It's non-intuitive as it demands time to understand its operations.

“Great for new starter business

Pros

Excellent customer support and training for new business owners. The software is user-friendly with effective self-training modules.

Cons

Training scheduling may experience delays due to busy customer support. However, when assistance is available, it proves very helpful.

“PT billing software that is not will integrated with documentation system and has many short falls

Pros

It integrates well with WebPT which makes it affordable for solo practitioners. Printing reports and invoices is also hassle-free.

Cons

The system lacks user-friendliness and struggles with integration with WebPT, leading to potential double entries. Manual intervention is needed for applying self-pay patient charges to dates of service.