Therabill Reviews & Ratings

“Therabill is a reliable and user-friendly software for therapy practices.

Pros

Therabill is a reliable and user-friendly software for therapy practices, making scheduling, documentation, and billing seamless. At Amro Healthcare, we are experts in managing billing through Therabill. If you face challenges with claims or denials, reach out to us at obaid.b@amrohealthcare.com for professional support and revenue optimization.

Cons

Nothing observed so far..

“Simple and intuitive

Pros

Therabill is really user-friendly and they also provide helpful tutorials and built-in video guides for assistance. And now posting payments for ERAs has become a so easy for us, cutting down on the time it used to take for manual entries. Overall they have done a great job keeping users on track while using the system.

Cons

What I found most difficult about the Therabill system is how it works as a standalone platform. The separation from my EMR makes things tricky. If a patients insurance details are entered incorrectly into the WebPT EMR and then transferred to Therabill, it gets stuck with the wrong provider. Even if I correct it in both systems, the issue stays. Any glitches with WebPT's system in linking or uploading claims completely halt the billing process. Also it is a hassle to access therapy notes for the biller since I have to log into the EMR for more info. I feel like integrating these systems would make things so much easier.

“Takes the hassle out of life

Pros

The system really easy to use as it is fast and responsive, and it populates all the necessary information with just a single click. Plus the filters really help streamline tasks and the detailed FAQ section answers most of my questions effectively.

Cons

I think more support interaction and training would be really helpful because the application can get pretty complex, especially when customization goes beyond just the basic billing needs.

“Makes billing for private practices easier

Pros

Therabill software is not only is user friendly but is also affordable and assists us with insurance guideline changes. Plus it offers great customer support.

Cons

There are many features that are not available and I feel like the overall layout/design needs improvement.

“Therabill is user-friendly

Pros

I no longer have trouble finding new insurance information or payor IDs. Posting payments and handling copays has also become pretty easy for me. On top of that, the customer service is excellent as they respond quickly and the chat option is quite easy to use too.

Cons

It is very hard for me to find solutions for error messages when claims are rejected.

“Terrible, Terrible.....

Pros

Honestly I can't find any positive features in Therabill after switching to a different software. The interface is clunky and lacks logical flow. It fails to communicate with WEBPT as promised resulting in frequent delays and errors.

Cons

I experienced communication errors between WebPT and Therabill when starting a new practice, resulting in billing issues for nearly 3 months. The customer support team was unhelpful and I never spoke to the same person twice that means I have to start from square one with each interaction which is frustrating.

“Avoid using Therabill

Pros

I have been a customer since 2013 and and I can honestly say that billing is a really simple process for me now. Thanks to Therabill.

Cons

As our practice grew and we added more administrators and therapists, we ran into an issue where we could not change the scheduling colors for 14 therapists. This made it really difficult to manage things. Unfortunately, this problem has only gotten worse since we started using the system back in 2013.

“Support service is poor

Pros

We can use it with ease and it can store information for multiple insurance providers.

Cons

The customer service never calls back and when they do they do not take our problems seriously. Kindly look into the matter.

“Needs some improvements

Pros

Not only it already comes customized but we also able to integrate it with the documentation system as well which makes it even more likable.

Cons

I am still not familiar with the software and I really wish the training had been more extensive to cover all the features.

“The setup process is difficult

Pros

I love how all the information is grouped according to patient demographics. I must say it is a really great feature.

Cons

The setup was so complicated that we could not figure it out on our own. Plus it took two days to hear back from the technical support team, and even then they weren't very helpful. It was a pretty bad experience.

“Customer service has gone downhill

Pros

Customizing templates and daily documentation is pretty easy now and also it streamlines my workflow.

Cons

The customer service provided poor assistance and failed to resolve major issues for months. Additionally system updates were infrequent.

“Not an ideal choice

Pros

Its an easy to use system with a lot of features to offer. But let me tell you that better options are available.

Cons

The setup is difficult and the customer support is not the best as they rarely respond let alone guide users to fix the problem. We are very Disappointed.

“Decent one...

Pros

Therabill is very user oriented with easy accessibility. Also I like how they kept the design simple and self explanatory. They also offer a lot of different features that are hard to find in other systems.

Cons

The customer support is poor and it is their only but major con.

“Not impressed at all

Pros

I have nothing much to say but the layout is really simple and easy to use.

Cons

I do not like the fact that they dont offer a patient portal to update records and notes. Also the attention to details is very poor and the customer help is basically non-existent.

“A great option...

Pros

Very User-Friendly and easy to use. The customer support is amazing and very cooperative as they help us all the way to set up the program. I also like that they keep updating the software to make it better and better.

Cons

One thing I don't like is that it cannot connect with other systems. Also, not being able to use multiple screens at once is a real problem for me.

“Easy to use

Pros

I really like how most of the system works automatically, so I do not have to put in a lot of effort. It makes everything so much easier. Overall, the software is pretty manageable.

Cons

The customer support is simply the worst as they were not very responsive to our queries and problems.

“They misled us!!!

Pros

The way the information flows is really easy to follow. Also it makes keeping everything organized much simple for me.

Cons

They have not setup the payments from Medicare even though it has been several months and we keep reminding them.

“Don't spend your money here.

Pros

It is easy to learn and can integrate with other software. Other than that everything about this software is awful.

Cons

Horrible customer support. They made the setup process so difficult for us. The hell we had to go through is not recommended to anyone!

“Excellent product

Pros

Therabill is great and it keeps up with the changing health compliance standards. Plus the customer care is a call away and I can connect with an actual representative in a matter of minutes.

Cons

There is nothing about this software that I do not like.

“Getting better day by day

Pros

It has been great because of the user-friendliness. We can see that they continue to improve through constant updates and the customer service is always available.

Cons

We are unable to integrate it with other programs.