Therabill Reviews & Ratings

“Therabill is a reliable and user-friendly software for therapy practices.

Pros

Therabill is a reliable and user-friendly software for therapy practices, making scheduling, documentation, and billing seamless. At Amro Healthcare, we are experts in managing billing through Therabill. If you face challenges with claims or denials, reach out to us at obaid.b@amrohealthcare.com for professional support and revenue optimization.

Cons

Nothing observed so far..

“Simple and intuitive

Pros

Therabill is really user-friendly and they also provide helpful tutorials and built-in video guides for assistance. And now posting payments for ERAs has become a so easy for us, cutting down on the time it used to take for manual entries. Overall they have done a great job keeping users on track while using the system.

Cons

What I found most difficult about the Therabill system is how it works as a standalone platform. The separation from my EMR makes things tricky. If a patients insurance details are entered incorrectly into the WebPT EMR and then transferred to Therabill, it gets stuck with the wrong provider. Even if I correct it in both systems, the issue stays. Any glitches with WebPT's system in linking or uploading claims completely halt the billing process. Also it is a hassle to access therapy notes for the biller since I have to log into the EMR for more info. I feel like integrating these systems would make things so much easier.

“Takes the hassle out of life

Pros

The system really easy to use as it is fast and responsive, and it populates all the necessary information with just a single click. Plus the filters really help streamline tasks and the detailed FAQ section answers most of my questions effectively.

Cons

I think more support interaction and training would be really helpful because the application can get pretty complex, especially when customization goes beyond just the basic billing needs.

“Makes billing for private practices easier

Pros

Therabill software is not only is user friendly but is also affordable and assists us with insurance guideline changes. Plus it offers great customer support.

Cons

There are many features that are not available and I feel like the overall layout/design needs improvement.

“Therabill is user-friendly

Pros

I no longer have trouble finding new insurance information or payor IDs. Posting payments and handling copays has also become pretty easy for me. On top of that, the customer service is excellent as they respond quickly and the chat option is quite easy to use too.

Cons

It is very hard for me to find solutions for error messages when claims are rejected.

“Terrible, Terrible.....

Pros

Honestly I can't find any positive features in Therabill after switching to a different software. The interface is clunky and lacks logical flow. It fails to communicate with WEBPT as promised resulting in frequent delays and errors.

Cons

I experienced communication errors between WebPT and Therabill when starting a new practice, resulting in billing issues for nearly 3 months. The customer support team was unhelpful and I never spoke to the same person twice that means I have to start from square one with each interaction which is frustrating.

“Avoid using Therabill

Pros

I have been a customer since 2013 and and I can honestly say that billing is a really simple process for me now. Thanks to Therabill.

Cons

As our practice grew and we added more administrators and therapists, we ran into an issue where we could not change the scheduling colors for 14 therapists. This made it really difficult to manage things. Unfortunately, this problem has only gotten worse since we started using the system back in 2013.

“Support service is poor

Pros

We can use it with ease and it can store information for multiple insurance providers.

Cons

The customer service never calls back and when they do they do not take our problems seriously. Kindly look into the matter.

“Needs some improvements

Pros

Not only it already comes customized but we also able to integrate it with the documentation system as well which makes it even more likable.

Cons

I am still not familiar with the software and I really wish the training had been more extensive to cover all the features.

“The setup process is difficult

Pros

I love how all the information is grouped according to patient demographics. I must say it is a really great feature.

Cons

The setup was so complicated that we could not figure it out on our own. Plus it took two days to hear back from the technical support team, and even then they weren't very helpful. It was a pretty bad experience.

“Customer service has gone downhill

Pros

Customizing templates and daily documentation is pretty easy now and also it streamlines my workflow.

Cons

The customer service provided poor assistance and failed to resolve major issues for months. Additionally system updates were infrequent.

“Not an ideal choice

Pros

Its an easy to use system with a lot of features to offer. But let me tell you that better options are available.

Cons

The setup is difficult and the customer support is not the best as they rarely respond let alone guide users to fix the problem. We are very Disappointed.

“Decent one...

Pros

Therabill is very user oriented with easy accessibility. Also I like how they kept the design simple and self explanatory. They also offer a lot of different features that are hard to find in other systems.

Cons

The customer support is poor and it is their only but major con.

“Not impressed at all

Pros

I have nothing much to say but the layout is really simple and easy to use.

Cons

I do not like the fact that they dont offer a patient portal to update records and notes. Also the attention to details is very poor and the customer help is basically non-existent.

“A great option...

Pros

Very User-Friendly and easy to use. The customer support is amazing and very cooperative as they help us all the way to set up the program. I also like that they keep updating the software to make it better and better.

Cons

One thing I don't like is that it cannot connect with other systems. Also, not being able to use multiple screens at once is a real problem for me.

“Easy to use

Pros

I really like how most of the system works automatically, so I do not have to put in a lot of effort. It makes everything so much easier. Overall, the software is pretty manageable.

Cons

The customer support is simply the worst as they were not very responsive to our queries and problems.

“They misled us!!!

Pros

The way the information flows is really easy to follow. Also it makes keeping everything organized much simple for me.

Cons

They have not setup the payments from Medicare even though it has been several months and we keep reminding them.

“Don't spend your money here.

Pros

It is easy to learn and can integrate with other software. Other than that everything about this software is awful.

Cons

Horrible customer support. They made the setup process so difficult for us. The hell we had to go through is not recommended to anyone!

“Excellent product

Pros

Therabill is great and it keeps up with the changing health compliance standards. Plus the customer care is a call away and I can connect with an actual representative in a matter of minutes.

Cons

There is nothing about this software that I do not like.

“Getting better day by day

Pros

It has been great because of the user-friendliness. We can see that they continue to improve through constant updates and the customer service is always available.

Cons

We are unable to integrate it with other programs.

“Not secure at all..

Pros

It worked great when we first starting using it but things changed after WebPT bought the software.

Cons

This software is not secure and some of our records were made public to another organization. The company failed to own up to its mistake and behaved very unprofessionally.

“Not enough features

Pros

The learning curve was actually very short and the software is straightforward to creating electronic records.

Cons

There is no patient portal and the software does not facilitate the copying of notes. The customer service practically does not exist.

“Just terrible

Pros

I only bought the software because of my previous experience with WebPT

Cons

The software setup is horrible and it takes a long time to get trained. They have poor customer service and the representatives are not helpful at all. We are stuck with this software and the simulation videos that are supposed to act as guides are useless too.

“Therabill hits the mark in electronic billing

Pros

Insurance aging is consistently low with Therabill. It integrates seamlessly with Web PT to streamline billing processes. Claims are submitted to the correct insurance, payments are accurately posted and aging is minimal and manageable.

Cons

It was not as user friendly as it could be to find information about claims payments and make changes to postings or errors. Customer service was only available through an internal ticket system and some instructions are better explained over the phone.

“Lacking in features

Pros

The learning curve is easy and scheduling and charting notes are simple. The dashboard is clean and uncluttered.

Cons

The software lacks features for prescribers and does not have a patient portal. Copying forward notes makes charting confusing and customer service is virtually non existent.

“Terrible customer service

Pros

The software is super user oriented and convenient. Easy to access and learn.

Cons

The problems are not fixed rather ignored. They dont take any problem or issue that occurs seriously which can get really frustrating.

“All time favourite

Pros

I have been using Therabill EMR for the past 5 years and I have nothing but good things to say about this software. The customer staff is awesome.

Cons

I dont have anything bad to say about this software. Its amazing

“Complicated set up

Pros

Having all demographic and clinical information in one place is convenient.

Cons

The setup process is complicated and involves various web services that don't communicate effectively with each other. There is a lack of prompt feedback for questions often requiring a two day wait for email responses. Phone calls are rarely answered and the service operates on Central Standard Time, causing patient reminders to be based on that time zone. Setting up text appointment reminders requires knowledge of the patient's phone carrier and there is no guarantee the texts will be delivered. They suggest using an express text service for an additional fee per text. Reconnecting all insurances with their clearinghouse during setup involves extensive paperwork back and forth with each insurance plan, making it a time-consuming process.

“Buyer Beware

Pros

The software is easy to navigate and use. I also like the direct integration with WebPT.

Cons

The customer support for EOB/ERA enrollment is terrible mainly since they recently changed the clearinghouse. They show no interest in resolving issues particularly for small practices like mine. It has been a bad and time consuming experience.

“TheraBill

Pros

It seamlessly coordinates with our EMR (WebPT) allowing accurate and quick billing. The tutorials are excellent and provide helpful guidance. While it is moderately intuitive it does take some time to fully grasp.

Cons

Occasionally insurance information doesn't transfer correctly from WebPT to Therabill, requiring manual changes. However overall the transition is relatively smooth most of the time.

“Would recommend

Pros

Consolidating all billing in one place and being able to edit patient information within the program saves time and eliminates the need for multiple programs.

Cons

In the beginning navigating the program was a bit hard (as with any new software) and the flow took some getting used to. But now it is great.

“works great in conjunction with webpt

Pros

I love the seamless integration with my WebPT software making billing as easy as clicking a button.

Cons

Medicare ERA doesn't automatically transfer to Therabill so I have to manually input it which is time consuming.

“Great Combination Billing Software with WebPT

Pros

The ability to write notes in WebPT and have them automatically transferred to Therabill for billing in just a few minutes is fantastic.

Cons

Fixing mistakes can be complicated and support callbacks can take a while.

“For the 6th time, reminders not getting sent

Pros

Therabill used to be a detailed billing and documentation software. However since it was acquired by WebPT, the frequency and helpfulness of updates have disappeared.

Cons

There are frequent outages and paid text reminders often don't get sent due to insufficient memory. The system lacks important and regular updates, and the user interface feels awkward.

“user friendly

Pros

The software has a modern look and works seamlessly with WebPT. It highlights areas that require attention or follow up and the tutorials are excellent for learning the system.

Cons

Certain aspects of an account still require accessing WebPT for analysis. All the details should be available in Therabill.

“We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.

Pros

We were promised improved management reports and features but we haven't been able to find them and even the Therabill team couldn't assist us in locating these advertised benefits.

Cons

We use Zirmed as a clearinghouse which was supposed to be compatible with Therabill. However, whenever Therabill makes changes to their program Zirmed doesn't get updated. Previously with Kareo as our billing system compatible with WebPT our bills were automatically sent out with a click of a button through the clearinghouse. Due to this glitch, we now manually fold and stuff statements for 470 accounts. I recommend using WebPT as an EMR but strongly discourage choosing Therabill.

“Effective, but not user friendly

Pros

Once you set up the product and understand how it works. it consistently performs well. Applying payments is easy and reliable.

Cons

While this product is good in so many ways still it is not user friendly or intuitive. It takes time to figure out how to perform certain tasks.

“Effective, but not user friendly

Pros

Once the product is set up and understood, it functions consistently and smoothly. Applying payments is also a simple task.

Cons

This product, although good, lacks user-friendliness. It's non-intuitive as it demands time to understand its operations.

“Great for new starter business

Pros

Excellent customer support and training for new business owners. The software is user-friendly with effective self-training modules.

Cons

Training scheduling may experience delays due to busy customer support. However, when assistance is available, it proves very helpful.

“PT billing software that is not will integrated with documentation system and has many short falls

Pros

It integrates well with WebPT which makes it affordable for solo practitioners. Printing reports and invoices is also hassle-free.

Cons

The system lacks user-friendliness and struggles with integration with WebPT, leading to potential double entries. Manual intervention is needed for applying self-pay patient charges to dates of service.

“Therabill thoughts

Pros

The main dashboard provides a wealth of information, with a particularly useful feature being the display of any rejected electronic EOBs.

Cons

User-friendliness is a major issue with this product. Unnecessary tabs clutter the interface which makes it challenging to locate essential functions. Improvements could be made by aligning terminology with specific tasks, enhancing usability.

“Therabill is pretty solid so far

Pros

The system is intuitive and user-friendly. While initially used sporadically, we are now using it consistently with ease. Processes are fluid and easy to remember, except for manual entry errors.

Cons

Initial training is not enough and there might be delays in customer service responses. However, they are generally responsive and willing to assist over the phone. Rectifying manual entry errors can be a multistep process with customer service guidance.

“Functional for a small or large private practice

Pros

With just a few clicks, I can submit claims to insurance companies. The system automatically fills out claim boxes correctly, eliminating the need for extensive double-checking.

Cons

Navigating features related to locating bills and payment receipts required guidance during my initial learning phase with the program.

“Easy To Use

Pros

The color coding is not only visually appealing but also highly efficient. Therapists appreciate the secure communication through the patient portal. Processing payments, especially credit cards, within the system saves significant time.

Cons

I wish for more customization options for our administrators to tweak layouts and reports, an easier client search function, and a relocation of the "select therapists" tab from the bottom corner. Enhancing user-specific communication between administrators, therapists, and clients is vital. A smoother system for migrating our existing clients would have been appreciated.

“Great for solo or small group practice

Pros

Highly intuitive with ample customization options, abundant training videos, accessible customer support and easy learning curve.

Cons

It could offer greater customizability and more robust billing features for larger practices. A more efficient method for tracking disbursements to clinicians, such as an improved payroll feature, is desired.

“great simple software to use

Pros

Offers a range of report options, credit card integration and a great dashboard at a fantastic price point.

Cons

The patient portal lacks intake paperwork capabilities. Although clients can be filtered to view only your own, in a group practice, all therapists can access each other's clients.

“TheraBill, good tool, non-responsive support

Pros

Packed with great features, providing excellent value, and exceptionally intuitive.

Cons

Customer support leaves room for improvement.

“Therabill review

Pros

User-friendly interface, easy billing to healthcare organizations and consistently polite and helpful customer service.

Cons

Streamlining transitions between sections and addressing scheduler issues are crucial. Checking ICD10 codes for each session before billing, and experiencing lag time post-upgrade are concerns. Integration between sections could be more seamless.

“100% satisfied!

Pros

Versatile usage - whether at home, in the clinic, or on the go. Simple to navigate, with fantastic customer service that responds promptly. The goal bank feature is particularly useful for editing and reusing goals.

Cons

I wish the cost were more competitive compared to other options.

“Therabill needs,to reinvent themselves for better market share

Pros

Appreciate the seamless integration within this software, ensuring all aspects work cohesively to support my practice.

Cons

My iPad was incompatible with the software despite various attempts by our IT personnel to resolve the issue. It led to the realization that either the software or the iPad had to be replaced.