softwareTherabill by WebPT Reviews
34 Reviews
Overall Rating
3.1
34 Reviews
Rating Distribution
5
(8)
4
(5)
3
(9)
2
(5)
1
(7)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Overall Rating
3.1
34 Reviews
Rating Distribution
5
(8)
4
(5)
3
(9)
2
(5)
1
(7)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Filters
Specialty
Provider Size
Time Used
Helping with Private Practice Billing
Helping with Private Practice Billing
Pros
The software is user friendly, affordable, assists with insurance guideline changes and offers great customer support.
Cons
There are many features that are not available and the overall layout/design needs improvement.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Todd
Hospital & Health Care, 11-50 employees
More than a year
Sep 08, 2023
Therabill is so easy to use
Therabill is so easy to use
Pros
Finding new insurance information and payor IDs is quick. Posting payments and handling copays is effortless. Customer service is excellent with fast response times and an easy to use chat option.
Cons
It is very hard to find solutions for error messages when claims are rejected.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
irene
Medical Practice, 1-10 employees
Less than a year
May 09, 2023
Worst Customer support
Worst Customer support
Pros
Honestly I can't find any positive features in Therabill after switching to a different software. The interface is clunky and lacks logical flow. It fails to communicate with WEBPT as promised resulting in frequent delays and errors.
Cons
I experienced communication errors between WebPT and Therabill when starting a new practice, resulting in billing issues for nearly 3 months. The customer support team was unhelpful and I never spoke to the same person twice, starting from square one with each interaction.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Sam
Medical Practice, 1-10 employees
Less than a year
Aug 10, 2022
Terrible customer service, DO NOT USE THERABILL IF YOU WANT TO EXPAND AND GROW!!
Terrible customer service, DO NOT USE THERABILL IF YOU WANT TO EXPAND AND GROW!!
Pros
I have been a customer since 2013 and billing is a simple process.
Cons
As our practice grew and we added administrators and therapists we were unable to change the scheduling colors for 14 therapists making it nearly impossible to manage. This problem worsened over time since 2013.
Ease of use
6
Value for money
7
Customer Support
3
Functionality
3
Susan
Health, Wellness and Fitness, 11-50 employees
N/A
Jun 11, 2022
Customer service is bad
Customer service is bad
Pros
We can use it with ease and it can store information for multiple insurance providers.
Cons
The customer service never calls back and when they do they do not take our problems seriously. Kindly look into the matter.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Erika
Smile Therapy Center, 2-9 employees
May 08, 2022
A few fixes needed
A few fixes needed
Pros
It already comes customized and you can integrate it with the documentation system as well.
Cons
I am still not familiar with the software and with the training was more extensive to cover all the features.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Nuha
Right Way Therapy, 10-49 employees
Apr 20, 2022
Set up is complicated
Set up is complicated
Pros
All the information is made available with grouping according to patient demographics. A neat feature.
Cons
The setup is so complicated that we couldnt figure it out on our own. It takes 2 days to hear back from the technical support team and even then they are not helpful. A bad experience indeed.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Annie
Lotus Psychotherapy, 2-9 employees
Mar 06, 2022
So disappointing! What happened to customer service?
So disappointing! What happened to customer service?
Pros
Customizing templates and daily documentation is effortless and streamlines my workflow.
Cons
The customer service provided poor assistance and failed to resolve major issues for months. Additionally system updates were infrequent.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
3
Caroline
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 12, 2021
Not a practical choice
Not a practical choice
Pros
Its an easy to use system with a lot of features to offer.
Cons
The setup is difficult and the customer support is not the best,they rarely respond let alone guide you to fix the problem. Very Disappointed
Ease of use
5
Value for money
4
Customer Support
6
Functionality
6
Sam
LGVC.llc, 2-9 employees
Apr 21, 2021
Its Okay
Its Okay
Pros
Its very user oriented with easy accessibility. I like how they kept the design simple and self explanatory. They also offer a lot of different features that are hard to find in other systems.
Cons
The customer support is their only drawback.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Freddy
Private Clinic, 2-9 employees
Apr 21, 2021
Not happy with it!
Not happy with it!
Pros
The layout is simple and straightforward to operate.
Cons
I do not like the fact that they dont offer a patients portal to update records and notes at. The attention to details is very poor and the customer help is basically non-existent
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Megan
Smile Therapy, 10-49 employees
Apr 21, 2021
Effective Solution
Effective Solution
Pros
Very User-Friendly and easy to use. The customer support is Amazing and very cooperative,they help all the way to set up the program. I also like that they keep updating the software to make it better and better.
Cons
It is unable to connect with other systems and not being able to use multiple screens is an issue.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Drake
Right Way Therpy, 2-9 employees
Apr 21, 2021
Manageable,User Friendly Software.
Manageable,User Friendly Software.
Pros
I like how most of the system works automatically and you dont have to put in a lot of effort with this system. The software is manageable.
Cons
The customer support is the worst, not very responsive to queries and problems.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Nicki
Excel Care Therapy, 2-9 employees
Apr 05, 2021
We feel deceived
We feel deceived
Pros
The information flow is convenient and easy to track.
Cons
They have not setup the payments from Medicare even though it has been several months and we keep reminding them.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Derek
Sunny Days Clinic, 2-9 employees
Mar 24, 2021
Warning: DO NOT BUY THIS SOFTWARE
Warning: DO NOT BUY THIS SOFTWARE
Pros
It is easy to learn and can integrate with other software.
Cons
Horrible customer support. They made the setup process so difficult for us. The hell we had to go through is not recommended to anyone!
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Lackawanna Country Hospital, 50-99 employees
Mar 22, 2021
Terrific product
Terrific product
Pros
It is great and keeps up with the changing health compliance standards. The customer care is a call away and I can connect with an actual representative in a matter of minutes.
Cons
There is nothing about this software that I do not like.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
LaTesha
Jones Health and Fitness, 2-9 employees
Mar 13, 2021
Therabill
Therabill
Pros
It has been great because of the user-friendliness. We can see that they continue to improve through constant updates and the customer service is always available.
Cons
We are unable to integrate it with other programs.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Sandra
Kline Private Clinic, 2-9 employees
Mar 13, 2021
Review
Review
Pros
It worked well initially before the software was bought by WebPT
Cons
This software is not secure and some of our records were made public to another organization. The company failed to own up to its mistake and behaved very unprofessionally.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Ryan
Body and Mind LLC, 2-9 employees
Mar 12, 2021
Not enough features
Not enough features
Pros
The learning curve was actually very short and the software is straightforward to creating electronic records.
Cons
There is no patient portal and the software does not facilitate the copying of notes. The customer service practically does not exist.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Bill
St Jude Wellness Center, 10-49 employees
Mar 12, 2021
Just terrible
Just terrible
Pros
I only bought the software because of my previous experience with WebPT
Cons
The software setup is horrible and it takes a long time to get trained. They have poor customer service and the representatives are not helpful at all. We are stuck with this software and the simulation videos that are supposed to act as guides are useless too.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Christine
Irving Therapy Works, 2-9 employees
Mar 05, 2021
Therabill hits the mark in electronic billing
Therabill hits the mark in electronic billing
Pros
Insurance aging is consistently low with Therabill. It integrates seamlessly with Web PT to streamline billing processes. Claims are submitted to the correct insurance, payments are accurately posted and aging is minimal and manageable.
Cons
It was not as user friendly as it could be to find information about claims payments and make changes to postings or errors. Customer service was only available through an internal ticket system and some instructions are better explained over the phone.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cathy
Health, Wellness and Fitness, 1-10 employees
Less than a year
Dec 13, 2020
Lacking in features
Lacking in features
Pros
The learning curve is easy and scheduling and charting notes are simple. The dashboard is clean and uncluttered.
Cons
The software lacks features for prescribers and does not have a patient portal. Copying forward notes makes charting confusing and customer service is virtually non existent.
Ease of use
7
Value for money
7
Customer Support
2
Functionality
2
Anonymous
N/A, 11-50 employees
More than a year
Sep 14, 2020
Terrible customer service
Terrible customer service
Pros
The software is super user oriented and convenient. Easy to access and learn.
Cons
The problems are not fixed rather ignored. They dont take any problem or issue that occurs seriously which can get really frustrating.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Erike
LGVC.llc, 2-10 employees employees
Sep 03, 2020
All time favourite
All time favourite
Pros
I have been using Therabill EMR for the past 5 years and I have nothing but good things to say about this software. The customer staff is awesome.
Cons
I dont have anything bad to say about this software. Its amazing
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
LaTeasha
Therapeutic Focus, 11-50 employees employees
Sep 02, 2020
Complicated set up
Complicated set up
Pros
Having all demographic and clinical information in one place is convenient.
Cons
The setup process is complicated and involves various web services that don't communicate effectively with each other. There is a lack of prompt feedback for questions often requiring a two day wait for email responses. Phone calls are rarely answered and the service operates on Central Standard Time, causing patient reminders to be based on that time zone. Setting up text appointment reminders requires knowledge of the patient's phone carrier and there is no guarantee the texts will be delivered. They suggest using an express text service for an additional fee per text. Reconnecting all insurances with their clearinghouse during setup involves extensive paperwork back and forth with each insurance plan, making it a time-consuming process.
Ease of use
3
Value for money
5
Customer Support
5
Functionality
7
Anny
Mental Health Care, 1-10 employees
Less than 6 months
Nov 16, 2019
Buyer Beware
Buyer Beware
Pros
The software is easy to navigate and use. I also like the direct integration with WebPT.
Cons
The customer support for EOB/ERA enrollment is terrible mainly since they recently changed the clearinghouse. They show no interest in resolving issues particularly for small practices like mine. It has been a bad and time consuming experience.
Ease of use
7
Value for money
5
Customer Support
3
Functionality
5
Jennifer
Medical Practice, 1-10 employees
Less than 6 months
Aug 15, 2019
TheraBill
TheraBill
Pros
It seamlessly coordinates with our EMR (WebPT) allowing accurate and quick billing. The tutorials are excellent and provide helpful guidance. While it is moderately intuitive it does take some time to fully grasp.
Cons
Occasionally insurance information doesn't transfer correctly from WebPT to Therabill, requiring manual changes. However overall the transition is relatively smooth most of the time.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
Less than a year
Jul 17, 2019
Would recommend
Would recommend
Pros
Consolidating all billing in one place and being able to edit patient information within the program saves time and eliminates the need for multiple programs.
Cons
In the beginning navigating the program was a bit hard (as with any new software) and the flow took some getting used to. But now it is great.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Danni
Medical Practice, 1-10 employees
Less than a year
Nov 18, 2018
works great in conjunction with webpt
works great in conjunction with webpt
Pros
I love the seamless integration with my WebPT software making billing as easy as clicking a button.
Cons
Medicare ERA doesn't automatically transfer to Therabill so I have to manually input it which is time consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Radhika
Medical Practice, 1-10 employees
Less than a year
Sep 20, 2018
Great Combination Billing Software with WebPT
Great Combination Billing Software with WebPT
Pros
The ability to write notes in WebPT and have them automatically transferred to Therabill for billing in just a few minutes is fantastic.
Cons
Fixing mistakes can be complicated and support callbacks can take a while.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Uzma
Medical Practice, 1-10 employees
Less than a year
Sep 19, 2018
For the 6th time, reminders not getting sent
For the 6th time, reminders not getting sent
Pros
Therabill used to be a detailed billing and documentation software. However since it was acquired by WebPT, the frequency and helpfulness of updates have disappeared.
Cons
There are frequent outages and paid text reminders often don't get sent due to insufficient memory. The system lacks important and regular updates, and the user interface feels awkward.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Patricia
Mental Health Care, 1-10 employees
More than a year
Jul 22, 2018
user friendly
user friendly
Pros
The software has a modern look and works seamlessly with WebPT. It highlights areas that require attention or follow up and the tutorials are excellent for learning the system.
Cons
Certain aspects of an account still require accessing WebPT for analysis. All the details should be available in Therabill.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jennifer
N/A, 1-10 employees
Less than a year
Jul 21, 2018
We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.
We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.
Pros
We were promised improved management reports and features but we haven't been able to find them and even the Therabill team couldn't assist us in locating these advertised benefits.
Cons
We use Zirmed as a clearinghouse which was supposed to be compatible with Therabill. However, whenever Therabill makes changes to their program Zirmed doesn't get updated. Previously with Kareo as our billing system compatible with WebPT our bills were automatically sent out with a click of a button through the clearinghouse. Due to this glitch, we now manually fold and stuff statements for 470 accounts. I recommend using WebPT as an EMR but strongly discourage choosing Therabill.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Carrol
Medical Practice, 11-50 employees
Less than 6 months
Jun 23, 2018
Effective, but not user friendly
Effective, but not user friendly
Pros
Once you set up the product and understand how it works. it consistently performs well. Applying payments is easy and reliable.
Cons
While this product is good in so many ways still it is not user friendly or intuitive. It takes time to figure out how to perform certain tasks.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Rachel
Medical Practice, 1-10 employees
More than a year
Apr 24, 2018
Filters
Helping with Private Practice Billing
Helping with Private Practice Billing
Pros
The software is user friendly, affordable, assists with insurance guideline changes and offers great customer support.
Cons
There are many features that are not available and the overall layout/design needs improvement.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Todd
Hospital & Health Care, 11-50 employees
More than a year
Sep 08, 2023
Therabill is so easy to use
Therabill is so easy to use
Pros
Finding new insurance information and payor IDs is quick. Posting payments and handling copays is effortless. Customer service is excellent with fast response times and an easy to use chat option.
Cons
It is very hard to find solutions for error messages when claims are rejected.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
irene
Medical Practice, 1-10 employees
Less than a year
May 09, 2023
Worst Customer support
Worst Customer support
Pros
Honestly I can't find any positive features in Therabill after switching to a different software. The interface is clunky and lacks logical flow. It fails to communicate with WEBPT as promised resulting in frequent delays and errors.
Cons
I experienced communication errors between WebPT and Therabill when starting a new practice, resulting in billing issues for nearly 3 months. The customer support team was unhelpful and I never spoke to the same person twice, starting from square one with each interaction.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Sam
Medical Practice, 1-10 employees
Less than a year
Aug 10, 2022
Terrible customer service, DO NOT USE THERABILL IF YOU WANT TO EXPAND AND GROW!!
Terrible customer service, DO NOT USE THERABILL IF YOU WANT TO EXPAND AND GROW!!
Pros
I have been a customer since 2013 and billing is a simple process.
Cons
As our practice grew and we added administrators and therapists we were unable to change the scheduling colors for 14 therapists making it nearly impossible to manage. This problem worsened over time since 2013.
Ease of use
6
Value for money
7
Customer Support
3
Functionality
3
Susan
Health, Wellness and Fitness, 11-50 employees
N/A
Jun 11, 2022
Customer service is bad
Customer service is bad
Pros
We can use it with ease and it can store information for multiple insurance providers.
Cons
The customer service never calls back and when they do they do not take our problems seriously. Kindly look into the matter.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Erika
Smile Therapy Center, 2-9 employees
May 08, 2022
A few fixes needed
A few fixes needed
Pros
It already comes customized and you can integrate it with the documentation system as well.
Cons
I am still not familiar with the software and with the training was more extensive to cover all the features.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Nuha
Right Way Therapy, 10-49 employees
Apr 20, 2022
Set up is complicated
Set up is complicated
Pros
All the information is made available with grouping according to patient demographics. A neat feature.
Cons
The setup is so complicated that we couldnt figure it out on our own. It takes 2 days to hear back from the technical support team and even then they are not helpful. A bad experience indeed.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Annie
Lotus Psychotherapy, 2-9 employees
Mar 06, 2022
So disappointing! What happened to customer service?
So disappointing! What happened to customer service?
Pros
Customizing templates and daily documentation is effortless and streamlines my workflow.
Cons
The customer service provided poor assistance and failed to resolve major issues for months. Additionally system updates were infrequent.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
3
Caroline
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 12, 2021
Not a practical choice
Not a practical choice
Pros
Its an easy to use system with a lot of features to offer.
Cons
The setup is difficult and the customer support is not the best,they rarely respond let alone guide you to fix the problem. Very Disappointed
Ease of use
5
Value for money
4
Customer Support
6
Functionality
6
Sam
LGVC.llc, 2-9 employees
Apr 21, 2021
Its Okay
Its Okay
Pros
Its very user oriented with easy accessibility. I like how they kept the design simple and self explanatory. They also offer a lot of different features that are hard to find in other systems.
Cons
The customer support is their only drawback.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Freddy
Private Clinic, 2-9 employees
Apr 21, 2021
Not happy with it!
Not happy with it!
Pros
The layout is simple and straightforward to operate.
Cons
I do not like the fact that they dont offer a patients portal to update records and notes at. The attention to details is very poor and the customer help is basically non-existent
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Megan
Smile Therapy, 10-49 employees
Apr 21, 2021
Effective Solution
Effective Solution
Pros
Very User-Friendly and easy to use. The customer support is Amazing and very cooperative,they help all the way to set up the program. I also like that they keep updating the software to make it better and better.
Cons
It is unable to connect with other systems and not being able to use multiple screens is an issue.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Drake
Right Way Therpy, 2-9 employees
Apr 21, 2021
Manageable,User Friendly Software.
Manageable,User Friendly Software.
Pros
I like how most of the system works automatically and you dont have to put in a lot of effort with this system. The software is manageable.
Cons
The customer support is the worst, not very responsive to queries and problems.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Nicki
Excel Care Therapy, 2-9 employees
Apr 05, 2021
We feel deceived
We feel deceived
Pros
The information flow is convenient and easy to track.
Cons
They have not setup the payments from Medicare even though it has been several months and we keep reminding them.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Derek
Sunny Days Clinic, 2-9 employees
Mar 24, 2021
Warning: DO NOT BUY THIS SOFTWARE
Warning: DO NOT BUY THIS SOFTWARE
Pros
It is easy to learn and can integrate with other software.
Cons
Horrible customer support. They made the setup process so difficult for us. The hell we had to go through is not recommended to anyone!
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jennifer
Lackawanna Country Hospital, 50-99 employees
Mar 22, 2021
Terrific product
Terrific product
Pros
It is great and keeps up with the changing health compliance standards. The customer care is a call away and I can connect with an actual representative in a matter of minutes.
Cons
There is nothing about this software that I do not like.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
LaTesha
Jones Health and Fitness, 2-9 employees
Mar 13, 2021
Therabill
Therabill
Pros
It has been great because of the user-friendliness. We can see that they continue to improve through constant updates and the customer service is always available.
Cons
We are unable to integrate it with other programs.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Sandra
Kline Private Clinic, 2-9 employees
Mar 13, 2021
Review
Review
Pros
It worked well initially before the software was bought by WebPT
Cons
This software is not secure and some of our records were made public to another organization. The company failed to own up to its mistake and behaved very unprofessionally.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Ryan
Body and Mind LLC, 2-9 employees
Mar 12, 2021
Not enough features
Not enough features
Pros
The learning curve was actually very short and the software is straightforward to creating electronic records.
Cons
There is no patient portal and the software does not facilitate the copying of notes. The customer service practically does not exist.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Bill
St Jude Wellness Center, 10-49 employees
Mar 12, 2021
Just terrible
Just terrible
Pros
I only bought the software because of my previous experience with WebPT
Cons
The software setup is horrible and it takes a long time to get trained. They have poor customer service and the representatives are not helpful at all. We are stuck with this software and the simulation videos that are supposed to act as guides are useless too.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Christine
Irving Therapy Works, 2-9 employees
Mar 05, 2021
Therabill hits the mark in electronic billing
Therabill hits the mark in electronic billing
Pros
Insurance aging is consistently low with Therabill. It integrates seamlessly with Web PT to streamline billing processes. Claims are submitted to the correct insurance, payments are accurately posted and aging is minimal and manageable.
Cons
It was not as user friendly as it could be to find information about claims payments and make changes to postings or errors. Customer service was only available through an internal ticket system and some instructions are better explained over the phone.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cathy
Health, Wellness and Fitness, 1-10 employees
Less than a year
Dec 13, 2020
Lacking in features
Lacking in features
Pros
The learning curve is easy and scheduling and charting notes are simple. The dashboard is clean and uncluttered.
Cons
The software lacks features for prescribers and does not have a patient portal. Copying forward notes makes charting confusing and customer service is virtually non existent.
Ease of use
7
Value for money
7
Customer Support
2
Functionality
2
Anonymous
N/A, 11-50 employees
More than a year
Sep 14, 2020
Terrible customer service
Terrible customer service
Pros
The software is super user oriented and convenient. Easy to access and learn.
Cons
The problems are not fixed rather ignored. They dont take any problem or issue that occurs seriously which can get really frustrating.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Erike
LGVC.llc, 2-10 employees employees
Sep 03, 2020
All time favourite
All time favourite
Pros
I have been using Therabill EMR for the past 5 years and I have nothing but good things to say about this software. The customer staff is awesome.
Cons
I dont have anything bad to say about this software. Its amazing
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
LaTeasha
Therapeutic Focus, 11-50 employees employees
Sep 02, 2020
Complicated set up
Complicated set up
Pros
Having all demographic and clinical information in one place is convenient.
Cons
The setup process is complicated and involves various web services that don't communicate effectively with each other. There is a lack of prompt feedback for questions often requiring a two day wait for email responses. Phone calls are rarely answered and the service operates on Central Standard Time, causing patient reminders to be based on that time zone. Setting up text appointment reminders requires knowledge of the patient's phone carrier and there is no guarantee the texts will be delivered. They suggest using an express text service for an additional fee per text. Reconnecting all insurances with their clearinghouse during setup involves extensive paperwork back and forth with each insurance plan, making it a time-consuming process.
Ease of use
3
Value for money
5
Customer Support
5
Functionality
7
Anny
Mental Health Care, 1-10 employees
Less than 6 months
Nov 16, 2019
Buyer Beware
Buyer Beware
Pros
The software is easy to navigate and use. I also like the direct integration with WebPT.
Cons
The customer support for EOB/ERA enrollment is terrible mainly since they recently changed the clearinghouse. They show no interest in resolving issues particularly for small practices like mine. It has been a bad and time consuming experience.
Ease of use
7
Value for money
5
Customer Support
3
Functionality
5
Jennifer
Medical Practice, 1-10 employees
Less than 6 months
Aug 15, 2019
TheraBill
TheraBill
Pros
It seamlessly coordinates with our EMR (WebPT) allowing accurate and quick billing. The tutorials are excellent and provide helpful guidance. While it is moderately intuitive it does take some time to fully grasp.
Cons
Occasionally insurance information doesn't transfer correctly from WebPT to Therabill, requiring manual changes. However overall the transition is relatively smooth most of the time.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
Less than a year
Jul 17, 2019
Would recommend
Would recommend
Pros
Consolidating all billing in one place and being able to edit patient information within the program saves time and eliminates the need for multiple programs.
Cons
In the beginning navigating the program was a bit hard (as with any new software) and the flow took some getting used to. But now it is great.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Danni
Medical Practice, 1-10 employees
Less than a year
Nov 18, 2018
works great in conjunction with webpt
works great in conjunction with webpt
Pros
I love the seamless integration with my WebPT software making billing as easy as clicking a button.
Cons
Medicare ERA doesn't automatically transfer to Therabill so I have to manually input it which is time consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Radhika
Medical Practice, 1-10 employees
Less than a year
Sep 20, 2018
Great Combination Billing Software with WebPT
Great Combination Billing Software with WebPT
Pros
The ability to write notes in WebPT and have them automatically transferred to Therabill for billing in just a few minutes is fantastic.
Cons
Fixing mistakes can be complicated and support callbacks can take a while.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Uzma
Medical Practice, 1-10 employees
Less than a year
Sep 19, 2018
For the 6th time, reminders not getting sent
For the 6th time, reminders not getting sent
Pros
Therabill used to be a detailed billing and documentation software. However since it was acquired by WebPT, the frequency and helpfulness of updates have disappeared.
Cons
There are frequent outages and paid text reminders often don't get sent due to insufficient memory. The system lacks important and regular updates, and the user interface feels awkward.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Patricia
Mental Health Care, 1-10 employees
More than a year
Jul 22, 2018
user friendly
user friendly
Pros
The software has a modern look and works seamlessly with WebPT. It highlights areas that require attention or follow up and the tutorials are excellent for learning the system.
Cons
Certain aspects of an account still require accessing WebPT for analysis. All the details should be available in Therabill.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jennifer
N/A, 1-10 employees
Less than a year
Jul 21, 2018
We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.
We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.
Pros
We were promised improved management reports and features but we haven't been able to find them and even the Therabill team couldn't assist us in locating these advertised benefits.
Cons
We use Zirmed as a clearinghouse which was supposed to be compatible with Therabill. However, whenever Therabill makes changes to their program Zirmed doesn't get updated. Previously with Kareo as our billing system compatible with WebPT our bills were automatically sent out with a click of a button through the clearinghouse. Due to this glitch, we now manually fold and stuff statements for 470 accounts. I recommend using WebPT as an EMR but strongly discourage choosing Therabill.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Carrol
Medical Practice, 11-50 employees
Less than 6 months
Jun 23, 2018
Effective, but not user friendly
Effective, but not user friendly
Pros
Once you set up the product and understand how it works. it consistently performs well. Applying payments is easy and reliable.
Cons
While this product is good in so many ways still it is not user friendly or intuitive. It takes time to figure out how to perform certain tasks.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Rachel
Medical Practice, 1-10 employees
More than a year
Apr 24, 2018