“Well-designed software”

Pros

Everything feels laid out in the right place so using the interface is very simple. The way the information is organized and presented is thoughtfully designed.

Cons

At this point, I really don't have any complaints. The software feels well built and gives me everything I need right now.

“simple once it clicks”

Pros

It takes a bit of time to learn at the beginning but once you understand the basics, it becomes very simple to operate.

Cons

There's a small learning curve at first and it can take a little while to fully understand but after that it's very simple to use. I'd recommend it.

“user friendly”

Pros

My experience has been pretty good, its simple to move around in and it comes across as genuinely informative. Upgrading has also felt manageable overall which made the process less stressful than I expected.

Cons

The one part that's been frustrating is the calendar getting to it isn't as simple as I'd like and it's also been limiting my workflow. At the moment, I'm not finding it very productive because I can't link my appointments to my calendar.

“agenda view changed workflow”

Pros

Before the updates, the interface felt simple to use. It was simple enough that my office manager could quickly switch between the main agenda and a specific therapist's calendar to book appointments.

Cons

Recent workflow changes created extra steps. Now she has to open a therapist's individual calendar to locate an available time, then return to the agenda and manually select each counselor so all appointments appear in the agenda view. Before this, the agenda updated based on the calendar selection automatically so there was less back and forth. With the new setup, booking takes longer for every single client.

“Easy client management”

Pros

I really enjoy how simple it is to use. Since I'm constantly on the go, I genuinely appreciate the convenience and the user friendly setup.

Cons

One issue, after I finish updating a client, it takes me back to the main page showing everyone's clients instead of keeping me on just my own. I'd love an option to view my clients at all times.

“navigation feels simple”

Pros

Navigation is really simple and quick to get around. The updates made key features easier to locate when I'm trying to complete the tasks I need. Overall, the navigation flow feels a lot more organized and that's been a big positive for me.

Cons

Occasionally I run into connection problems and saving items can get a bit unreliable if I'm switching between multiple tabs.

“Nice interface but bluetooth issues”

Pros

The interface is simple to navigate and it also looks pretty polished. Getting through a typical process usually doesn't involve too many steps so the flow feels efficient overall.

Cons

Telehealth can be pretty unreliable for a bunch of different reasons. The biggest problem I run into is with clients connecting Bluetooth headphones pairing and connecting works only rarely which makes sessions harder than they should be.

“easy scheduling for therapists”

Pros

Platform's organization setup really helps therapists deliver services more efficiently. The overall ease of use is solid and appointment scheduling is simple so it's quick to manage clients without getting bogged down.

Cons

No real downsides to mention right now.

“responsive customer service”

Pros

I'm really happy with their customer service. Whenever something comes up, I message support and I've never had a chat end without a real resolution.

Cons

There isn't much I genuinely dislike but I did run into a few issues with the notes feature and using previous notes.

“Strong value”

Pros

Great value for money and the overall experience feels simple to use. Billing through a credit card works well and scheduling is a major reason I keep using Theranest. I also appreciate being able to send paperwork to clients directly from the system. Customer service has been professional and genuinely attentive they follow up quickly which has been a big plus.

Cons

Scrolling behavior on my Android phone is seriously unreliable and it's gotten frustrating over time. Early on with Theranest, this wasn't an issue but for the past year I've had to loop in IT to troubleshoot it. The fixes seem to work for a while, then stop again so it feels inconsistent like the "bug" returns intermittently. Sometimes the schedule won't scroll and right now I can't reliably scroll when I want to write notes, it starts to scroll for a second and then freezes. Because smartphone compatibility and dependability are crucial for me, this alone makes me question whether I should continue.Also, I received a 1099 under my personal name instead of my company name. I believe it happened after the switch from Vantage to Ensura but I'm not completely sure how it got misaligned. After several emails, I'm hoping it corrects itself in the next tax cycle though it's still another weird frustration especially since credit card processing could be handled by anyone, as long as the billing info matches the company correctly. The good news is that it's water under the bridge for now unless my 2026 tax records end up being wrong.

“Scheduling and assessments made easy”

Pros

I'm really happy with the appointment scheduling, plus how simple the notes and assessments are to use. The staff support and overall workflow also fit well with how I run my day.

Cons

Nothing major to complain about TheraNest has been working well for me. The only shift I noticed was that the charts and notes are now shown at the top of the page and it took a little time to adjust but I'm getting comfortable with it.

“my experience was good”

Pros

Love it.... it has been super simple to use and I've relied on it for years. When I didn't understand something, there was plenty of information available to help me figure it out.

Cons

There's a bit of back and forth between the agenda and the schedule though that might be partly on me I could probably set up a better workflow that matches how I work.

“Simple layout”

Pros

TheraNest has been great for me because it keeps things simple. The layout is simple and easy to follow and when I log in I only see the clients that are assigned to me.

Cons

The only part I'm less happy with is that the EMR feels a bit outdated and it could use more modernization to make it faster and more convenient to access patient charts.

“AI notes are great”

Pros

Navigation feels simple and the month at a glance calendar makes it simple to get oriented quickly. The Notes area is even better with AI support which helps generate more accurate documentation when I'm typing.

Cons

Toggling between screens can occasionally wipe out text I already entered. When that happens, I have to go back and retype part of my responses.

“Love it”

Pros

Most entries are quick to type in and the built in options really help guide the process. The dropdown choices are especially useful since they give me solid options for my client's report. It also helps me keep everything aligned with what my insurance carriers need so I can counsel my clients appropriately without constantly second guessing the details.

Cons

A couple of pages like the Locus/discharge pages aren't meant to be used but they're still clickable. That's frustrating when you select a page only to find it's no longer active. The scheduling section also hasn't worked well for my setup, it tends to double or even triple book a client. Then I have to go back through the appointment schedule and fix each appointment one by one which gets pretty tedious.

“great support”

Pros

Using it day to day has been pretty simple. The documentation is clear enough to get started quickly and it's simple to locate the right client demographics. Customer service and technical support are also easy to reach when something comes up.

Cons

Occasionally the microphone or video won't connect properly. When that happens, I usually have the client log out and back in and it starts working again. I can't say for sure whether it's the platform or the client's internet but it tends to happen fairly often.

“clean interface”

Pros

TheraNest feels simple to use, with a clean, user friendly layout. It keeps the setup and daily workflow simple, without piling on extra features or making everything overly complicated. It's been a big help for staying organized around my therapy sessions and it keeps key tasks from getting lost. I especially value the reminders tied to treatment plans and progress notes they make documentation much easier to keep up with. Another plus is the way it flags notification alerts when there's a problem with a client's file which really helps reduce the chance of anything slipping through the cracks.

Cons

Every once in a while the sessions can hiccup a bit. Video quality isn't always perfectly consistent and in some cases a client may have trouble joining the session though this is pretty rare.

“My experience was fantastic”

Pros

Works well for clinical use, helps a lot with organizing tasks and supports better management of the office. The workflow feels simple and the tool is easy to apply in a clinic setting. Its use supports the team during day to day routines.

Cons

Nothing felt unpleasant to the user. The testing period and the rollout in the clinic went really smoothly for the professionals involved.

“All in one tools”

Pros

It covers scheduling, billing and the ability to consolidate things in one place which really helps organize day to day operations. The pricing is flexible too and it seems like a solid fit for smaller businesses. Also, customer support has been genuinely helpful and replies come quickly.

Cons

The mobile app doesn't include every feature you get on the desktop version so there's a noticeable gap when you're working on the go. Customization options are also somewhat limited and a few of the templates don't feel flexible enough for more specific setups.

“billing contract and support problems”

Pros

EHR platform does have a few decent features. I've had thousands of clients using it and it functioned properly during the time period tied to my account. After the company that acquired it took over though, things stopped working as well.

Cons

Customer support has been rough particularly when it comes to higher level/director involvement. I'm honestly an unhappy customer at this point. They've also locked me into a billing contract without a clear reason even though I've repeatedly explained that they aren't handling their responsibilities. I've contacted the insurance side we bill through multiple times and the claims still weren't showing despite what their system/statement suggested. Overall, it feels like issues aren't being addressed and I'm left stuck with the contract.