softwareTheraNest Mental Health Software Reviews
172 Reviews
Overall Rating
4
172 Reviews
Rating Distribution
5
(88)
4
(36)
3
(27)
2
(8)
1
(13)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
172 Reviews
Rating Distribution
5
(88)
4
(36)
3
(27)
2
(8)
1
(13)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Very good software
Very good software
Pros
As a clinician, I found that I could carry out my job with minimal downtime or disruptions.
Cons
I experience downtimes due to high traffic on our system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Mental Health Care, 11-50 employees
More than a year
Jan 01, 2024
Mental health management in 1 place
Mental health management in 1 place
Pros
Having access to my mental health appointments, records, and treatment plans all in one place was invaluable, especially because I could make telehealth appointments regardless of my mental health status.
Cons
I am uncertain about the total cost at the end of my trial period.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Lindsey
Construction, 1-10 employees
Dec 03, 2023
Prevents you from leaving the EHR
Prevents you from leaving the EHR
Pros
Theranest's system was generally easy to navigate making it user-friendly for the most part.
Cons
Opting out of their clearing house incurs extra charges and complications with EDI and billing. Exiting their system is excessively challenging, stretching from August to October. Their restrictions force me to pay for an unused system at a high cost. Deleting entries is painstaking, limited to three per day, resulting in financial strain, akin to paying for two EHRs.
Ease of use
8
Value for money
3
Customer Support
3
Functionality
7
Erika
Mental Health Care, 1-10 employees
More than a year
Oct 06, 2023
Ruined my Billing
Ruined my Billing
Pros
While it was a fine product initially, using Theranest's integrated billing system turned out to be a disaster. I ended up losing thousands of dollars because they took over my system and lost all my bills, with no assistance provided. Switching EHRs became necessary.
Cons
Despite promises of integrated billing, the system failed, resulting in substantial lost claims. Their support is unresponsive, causing months of distress and financial losses.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Bennett
Mental Health Care, 1-10 employees
More than a year
Sep 05, 2023
Don�t do it
Don�t do it
Pros
I appreciated the ease of charting and scheduling with appointment reminders but the system frequently experiences downtime for upgrades.
Cons
Managed billing feels like a scam with nonexistent customer service. If you're a solo provider, consider alternatives or hiring cheaper assistance.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Ellen
Mental Health Care, 1-10 employees
More than a year
Sep 04, 2023
Stay away from TheraNest
Stay away from TheraNest
Pros
It worked well for a period, but once I started using it for billing, it didn't deliver as promised, and customer support was unhelpful.
Cons
The billing software is dysfunctional, and the treatment planning tools by Wiley lack depth.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
3
Pat
Hospital & Health Care, 1-10 employees
More than a year
Aug 15, 2023
User friendly start to finish.
User friendly start to finish.
Pros
Setting up, daily usage, and billing management, especially with Optum and Medicaid, were easy with Theranest.
Cons
I desire comprehensive billing management, especially for Anthem/BCBS.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Mental Health Care, 1-10 employees
More than a year
Aug 13, 2023
TheraNest Review
TheraNest Review
Pros
It was user-friendly and compatible with multiple platforms.
Cons
Lack of an autosave feature leads to note loss.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kayla
Medical Practice, 1-10 employees
More than a year
Aug 08, 2023
Works great!
Works great!
Pros
Theranest has been great for my small private therapy practice. It's straightforward and reasonably priced. I'd definitely recommend it.
Cons
Some design aspects, like the main calendar, could be clearer, and payment collection smoother, but overall, Theranest is user-friendly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sean
Mental Health Care, 1-10 employees
More than a year
Jul 27, 2023
We love Theranest
We love Theranest
Pros
Keeping our schedules organized and ensuring the correct information on forms was made easy.
Cons
Billing navigation proves challenging.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michelle
Mental Health Care, 1-10 employees
More than a year
Jul 16, 2023
Ease of Operation and Customer Support
Ease of Operation and Customer Support
Pros
The support from Theranest's staff is commendable.
Cons
Uncertainty about upgrade schedules is frustrating. Recent changes, like consolidating "Case Management" entries, make finding client information more cumbersome.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Richard
Individual & Family Services, 1-10 employees
More than a year
Jul 02, 2023
Excellent Documentation System!
Excellent Documentation System!
Pros
I love the flexibility to change note types and make appointments with comments in the appointment log section. The ability to leave addendums related to existing notes is also helpful.
Cons
Data occasionally fails to save properly, including signatures and appointment statuses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Herbert
Mental Health Care, 51-100 employees
Less than a year
Jul 01, 2023
Use of Theranest
Use of Theranest
Pros
It's straightforward to use and excellent for record-keeping purposes.
Cons
The Ledger can be prone to accidental clicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Mental Health Care, 11-50 employees
More than a year
Jun 25, 2023
Reliable and Easy to Use
Reliable and Easy to Use
Pros
I adore the features and the ease of use and setup.
Cons
I hope Theranest will eventually offer appointment reminders for both partners in a couple.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marla
Mental Health Care, 1-10 employees
More than a year
Jun 23, 2023
Review of TheraNest
Review of TheraNest
Pros
TheraNest is crucial for my paperless solo psychotherapy practice, facilitating scheduling, patient records, therapy notes, and billing effortlessly.
Cons
Despite ongoing improvements, there are still interface issues that need addressing for optimal user experience. Recent updates have enhanced appearance and navigation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philip
Mental Health Care, 1-10 employees
More than a year
Jun 21, 2023
Unique features for a EHR
Unique features for a EHR
Pros
The mobile app is a handy feature, allowing me to manage my schedule directly from my phone.
Cons
Theranest is slightly pricier than other EHRs, and some features are complex to grasp.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Mental Health Care, 1-10 employees
Less than a year
Jun 18, 2023
Ease to use, and the best Customer Service
Ease to use, and the best Customer Service
Pros
I have witnessed Theranest's evolution from its early stages. It started as a basic system, which suited my needs as a new business owner. Now, it's a comprehensive and efficient platform that I rely on for my practice.
Cons
Cost is a significant concern for small businesses, but the pricing for the service provided by Theranest is fair.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beverly
Mental Health Care, 1-10 employees
More than a year
Jun 17, 2023
No regrets--Love this product
No regrets--Love this product
Pros
Having used over 10 EHRs in various healthcare roles, I find TheraNest to be the most efficient. Its sleek design, customizable features, easy scheduling and billing, built-in telehealth, and insightful analytic reports make it a standout choice for running my business.
Cons
The popup window for recurring schedules needs improvement, as it doesn't specify conflicting dates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Mental Health Care, 1-10 employees
Less than 6 months
Jun 14, 2023
Great for small business therapist!
Great for small business therapist!
Pros
I find Theranest's interface exceptionally user-friendly, unlike other plans I've tried.
Cons
I amunsure about the Accounting aspect although it might be my personal aversion to dealing with accounts receivable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Mental Health Care, 1-10 employees
More than a year
Jun 13, 2023
Enjoying Theranest
Enjoying Theranest
Pros
It is fast and simple, allowing me to focus on my clients rather than the EHR system.
Cons
If there is a power outage, I have to start my note from scratch.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Angela
Health, Wellness and Fitness, 1-10 employees
More than a year
May 21, 2023
Ideal platform for my small sole prop therapy practice
Ideal platform for my small sole prop therapy practice
Pros
Starting my business part-time was made easier with Theranest's tiered subscription model. As my practice expanded, adjusting my subscription to meet my changing needs was seamless. While the platform lacks certain features like a whiteboard function and can be unreliable at times, it remains user-friendly for billing and payment logging.
Cons
While the video platform has been updated recently, there's room for further improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandi
Mental Health Care, 1-10 employees
Less than a year
May 19, 2023
Counselor
Counselor
Pros
It is incredibly easy to use and I've never encountered any negative issues.
Cons
I thoroughly enjoy using Theranest; there's nothing to dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa
Mental Health Care, 51-100 employees
More than a year
May 15, 2023
Sole practitioners not a priority
Sole practitioners not a priority
Pros
Inputting progress notes is quick and hassle-free. TheraNest's ease of client management, record storage, and site reliability are its standout features.
Cons
The billing service is costly for what it offers. Tracking payments and following up becomes time-consuming, with delayed invoice records and lack of alerts for unpaid invoices.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
7
Joanne
Mental Health Care, 1-10 employees
More than a year
May 11, 2023
Great options overall and better pricing than other EHR systems.
Great options overall and better pricing than other EHR systems.
Pros
The cost-effectiveness and the array of features offered are impressive.
Cons
A premade template library in the document section would be beneficial, as creating documents can be time-consuming and prone to errors. I miss the extensive template library from Simple Practice.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Reanna
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 09, 2023
Review of Theranest
Review of Theranest
Pros
Working with Theranest for almost a decade has been a breeze. Keeping client files HIPAA compliant is vital in my line of work, and Theranest excels at it. Billing is straightforward once set up, and accessing customer support is a breeze whenever I encounter challenges.
Cons
As a small practice with just three of us, I find it frustrating to incur additional charges for changes, like using Wiley notes. While I understand Theranest's need to generate revenue, some features, such as choosing between Standard or SOAP notes, should be more flexible.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tammy
Mental Health Care, 1-10 employees
More than a year
May 01, 2023
Very user friendly!
Very user friendly!
Pros
I am a fan of the progress notes layout and how the chart is organized.
Cons
Compared to other EHR systems I have tried previously, Theranest is remarkably user-friendly and easy to grasp.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Mental Health Care, 1-10 employees
Less than 6 months
Apr 01, 2023
Great mental health software for a small practice
Great mental health software for a small practice
Pros
The pricing based on practice size is a huge plus for me. Running a small practice alongside my full-time job means every penny counts, and Theranest being scalable is a game-changer.
Cons
I encounter limitations with the app regarding tasks like invoicing or managing group appointments, prompting me to switch to the website. When using my phone, I often opt for the cloud version over the app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Hospital & Health Care, 1-10 employees
More than a year
Apr 01, 2023
yehia
yehia
Pros
Transitioning our office's years of data to TheraNest was smooth and speedy. The customer service was excellent, and they were transparent throughout the process. After testing several other options, TheraNest stood out with its comprehensive features. The learning curve was manageable, and our staff quickly mastered it. The agenda, calendar, and appointment notifications are seamlessly integrated, and progress notes are professional and easy to manage.
Cons
the costs were daunting. However, as I've become more familiar with Theranest, I recognize its potential as an efficient, time-saving, and comprehensive system well worth the monthly investment. The flexibility in monthly billing based on caseload and reasonable pricing further enhance its appeal.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
10
yehia
Accounting, 1-10 employees
Less than a year
Apr 01, 2023
Great TheraNest!
Great TheraNest!
Pros
ThetaNest's ease of use and versatility make it a joy to work with.
Cons
I have not utilized some of the recent updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janet
Mental Health Care, 1-10 employees
More than a year
Apr 01, 2023
The Better Platform that is a few steps away from Prefection
The Better Platform that is a few steps away from Prefection
Pros
The previous interface was user-friendly.
Cons
My reviews contain an extensive list of issues; feel free to peruse them for details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ginger
Insurance, 1-10 employees
More than a year
Mar 01, 2023
Terrible product.
Terrible product.
Pros
While the appearance seems fine at first glance, the functionality leaves much to be desired.
Cons
The billing functionality leaves much to be desired. Posting a zero pay payment, such as a deductible, is needlessly complex. Tasks like posting payments, finding patients, applying codes, and making adjustments should be more streamlined, especially for secondary insurance billing.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Brian
Medical Practice, 1-10 employees
Less than a year
Mar 01, 2023
Best EHR
Best EHR
Pros
Over several years of use, I've found this software to be incredibly user-friendly. The customer service team is quick and helpful.
Cons
While the claims process can sometimes be protracted, I attribute this more to the standard procedures rather than any fault in the software itself.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Ivy
Health, Wellness and Fitness, 1-10 employees
More than a year
Mar 01, 2023
Excellent Product
Excellent Product
Pros
Having all aspects of our business in one place with TheraNest has been invaluable as we've grown. It provides accurate reports and efficient scheduling practices.
Cons
The app lacks reliability and user-friendliness compared to other options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Mental Health Care, 51-100 employees
More than a year
Feb 01, 2023
A review from a long time user
A review from a long time user
Pros
I joined TheraNest in 2014 when we implemented EMRs for our private practice. It's been both affordable and convenient.
Cons
I do not require any additional features beyond what this program offers. It fulfills all my current needs satisfactorily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Just Starting Out
Just Starting Out
Pros
Starting a new MH business comes with financial considerations, and TheraNest's willingness to grow with us has been a huge advantage in keeping costs manageable.
Cons
Many clients struggle to comprehend the statements provided.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kristi
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Therapist loves the EMR
Therapist loves the EMR
Pros
The templates, large font, and convenient features make it incredibly easy to use.
Cons
After two years of using this software, I have yet to encounter any significant drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monica
Mental Health Care, 11-50 employees
More than a year
Feb 01, 2023
Theranest is the way to go.
Theranest is the way to go.
Pros
Navigating and managing my private practice is a breeze with TheraNest. Customer support has always been helpful whenever I've reached out.
Cons
The pricing is slightly higher than my ideal preference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
User Friendly EHR
User Friendly EHR
Pros
Using Theranest for over five years in my solo private practice has been outstanding. It seamlessly handles records, appointments, invoices, and even the transition to Telehealth during the Covid pandemic.
Cons
There is genuinely nothing about it that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chassidy
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
Can't live without you
Can't live without you
Pros
Being able to track clients, both new and archived, is a key feature I appreciate.
Cons
The telehealth functionality did not meet my needs, prompting me to opt for a different platform. Additionally, the portal tends to pose difficulties for clients accessing it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joanne
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
Happy Camper
Happy Camper
Pros
As someone who's used many software applications, I find TheraNest refreshingly user-friendly and not overly complicated.
Cons
I have not encountered any issues.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joan
Mental Health Care, 11-50 employees
Less than 6 months
Jan 01, 2023
Thumbs up for Theranest
Thumbs up for Theranest
Pros
TheraNest covers all the essential organizational needs for psychotherapists, and their customer service is top-notch.
Cons
I wish each page on Theranest presented information in a less crowded manner.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Henry
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
Theranest can be for SLPs
Theranest can be for SLPs
Pros
The scheduling and billing features of TheraNest are excellent, and having all our paperwork in one place is a big plus.
Cons
It is frustrating that I can't customize the portal questions to better suit my practice, especially since some questions aren't relevant to my work with children.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Heather
Medical Practice, 1-10 employees
More than a year
Jan 01, 2023
Helpful EHR
Helpful EHR
Pros
Ease of use was crucial for me when I started with Theranest, and their customer service was incredibly helpful during my initial stages.
Cons
Having more therapeutic interventions and options on the treatment plan exclusively for checks would be immensely beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
TheraNest is great
TheraNest is great
Pros
TheraNest consistently performs well without any issues, and the reports it generates are impressive.
Cons
I wish there was a way to default appointments to 45 minutes instead of assuming they're all an hour long.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eli
Medical Practice, 1-10 employees
More than a year
Jan 01, 2023
Great EHR product
Great EHR product
Pros
TheraNest's user-friendly Electronic Records program coupled with great customer service makes it a standout choice.
Cons
A spell check feature for notes would be helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ina
Mental Health Care, 1-10 employees
More than a year
Dec 01, 2022
to be faster case control and managments, please use this programme
to be faster case control and managments, please use this programme
Pros
It suggests case names and helps with management, acting almost like a professor.
Cons
It lacks document management features seen in other software, which would be a valuable addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
youness
Biotechnology, 1-10 employees
More than a year
Dec 01, 2022
Customer service representative
Customer service representative
Pros
it is both easy to use and highly efficient for patient management.
Cons
It is worth noting that Theranest may not be accessible to individuals with limited financial resources.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
8
Kadeem
Accounting, 1-10 employees
Dec 01, 2022
User Friendly
User Friendly
Pros
Navigation is a breeze with everything readily accessible.
Cons
Occasionally, I lose typed content due to saving failures.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tammy
Mental Health Care, 11-50 employees
Less than a year
Dec 01, 2022
Mental Health Software
Mental Health Software
Pros
User-friendly design makes accounting a breeze with Theranest's reports.
Cons
It is frustrating that negative changes to insurance take-backs cannot be added.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MaryBeth
Health, Wellness and Fitness, 1-10 employees
More than a year
Dec 01, 2022
I love it!
I love it!
Pros
The telemedicine portal has made it easier for me to make appointments online, which is ideal for this pandemic lockdown situation. The insurance claims no longer take me hours to file. Impressive, very nice!
Cons
They should add options for recurring appointments for regular patients. That would be greatly appreciated.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Michaline
LCSW, 1 employees
Nov 15, 2022
Filters
Very good software
Very good software
Pros
As a clinician, I found that I could carry out my job with minimal downtime or disruptions.
Cons
I experience downtimes due to high traffic on our system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Mental Health Care, 11-50 employees
More than a year
Jan 01, 2024
Mental health management in 1 place
Mental health management in 1 place
Pros
Having access to my mental health appointments, records, and treatment plans all in one place was invaluable, especially because I could make telehealth appointments regardless of my mental health status.
Cons
I am uncertain about the total cost at the end of my trial period.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Lindsey
Construction, 1-10 employees
Dec 03, 2023
Prevents you from leaving the EHR
Prevents you from leaving the EHR
Pros
Theranest's system was generally easy to navigate making it user-friendly for the most part.
Cons
Opting out of their clearing house incurs extra charges and complications with EDI and billing. Exiting their system is excessively challenging, stretching from August to October. Their restrictions force me to pay for an unused system at a high cost. Deleting entries is painstaking, limited to three per day, resulting in financial strain, akin to paying for two EHRs.
Ease of use
8
Value for money
3
Customer Support
3
Functionality
7
Erika
Mental Health Care, 1-10 employees
More than a year
Oct 06, 2023
Ruined my Billing
Ruined my Billing
Pros
While it was a fine product initially, using Theranest's integrated billing system turned out to be a disaster. I ended up losing thousands of dollars because they took over my system and lost all my bills, with no assistance provided. Switching EHRs became necessary.
Cons
Despite promises of integrated billing, the system failed, resulting in substantial lost claims. Their support is unresponsive, causing months of distress and financial losses.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Bennett
Mental Health Care, 1-10 employees
More than a year
Sep 05, 2023
Don�t do it
Don�t do it
Pros
I appreciated the ease of charting and scheduling with appointment reminders but the system frequently experiences downtime for upgrades.
Cons
Managed billing feels like a scam with nonexistent customer service. If you're a solo provider, consider alternatives or hiring cheaper assistance.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Ellen
Mental Health Care, 1-10 employees
More than a year
Sep 04, 2023
Stay away from TheraNest
Stay away from TheraNest
Pros
It worked well for a period, but once I started using it for billing, it didn't deliver as promised, and customer support was unhelpful.
Cons
The billing software is dysfunctional, and the treatment planning tools by Wiley lack depth.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
3
Pat
Hospital & Health Care, 1-10 employees
More than a year
Aug 15, 2023
User friendly start to finish.
User friendly start to finish.
Pros
Setting up, daily usage, and billing management, especially with Optum and Medicaid, were easy with Theranest.
Cons
I desire comprehensive billing management, especially for Anthem/BCBS.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Mental Health Care, 1-10 employees
More than a year
Aug 13, 2023
TheraNest Review
TheraNest Review
Pros
It was user-friendly and compatible with multiple platforms.
Cons
Lack of an autosave feature leads to note loss.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kayla
Medical Practice, 1-10 employees
More than a year
Aug 08, 2023
Works great!
Works great!
Pros
Theranest has been great for my small private therapy practice. It's straightforward and reasonably priced. I'd definitely recommend it.
Cons
Some design aspects, like the main calendar, could be clearer, and payment collection smoother, but overall, Theranest is user-friendly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sean
Mental Health Care, 1-10 employees
More than a year
Jul 27, 2023
We love Theranest
We love Theranest
Pros
Keeping our schedules organized and ensuring the correct information on forms was made easy.
Cons
Billing navigation proves challenging.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michelle
Mental Health Care, 1-10 employees
More than a year
Jul 16, 2023
Ease of Operation and Customer Support
Ease of Operation and Customer Support
Pros
The support from Theranest's staff is commendable.
Cons
Uncertainty about upgrade schedules is frustrating. Recent changes, like consolidating "Case Management" entries, make finding client information more cumbersome.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Richard
Individual & Family Services, 1-10 employees
More than a year
Jul 02, 2023
Excellent Documentation System!
Excellent Documentation System!
Pros
I love the flexibility to change note types and make appointments with comments in the appointment log section. The ability to leave addendums related to existing notes is also helpful.
Cons
Data occasionally fails to save properly, including signatures and appointment statuses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Herbert
Mental Health Care, 51-100 employees
Less than a year
Jul 01, 2023
Use of Theranest
Use of Theranest
Pros
It's straightforward to use and excellent for record-keeping purposes.
Cons
The Ledger can be prone to accidental clicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Mental Health Care, 11-50 employees
More than a year
Jun 25, 2023
Reliable and Easy to Use
Reliable and Easy to Use
Pros
I adore the features and the ease of use and setup.
Cons
I hope Theranest will eventually offer appointment reminders for both partners in a couple.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marla
Mental Health Care, 1-10 employees
More than a year
Jun 23, 2023
Review of TheraNest
Review of TheraNest
Pros
TheraNest is crucial for my paperless solo psychotherapy practice, facilitating scheduling, patient records, therapy notes, and billing effortlessly.
Cons
Despite ongoing improvements, there are still interface issues that need addressing for optimal user experience. Recent updates have enhanced appearance and navigation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philip
Mental Health Care, 1-10 employees
More than a year
Jun 21, 2023
Unique features for a EHR
Unique features for a EHR
Pros
The mobile app is a handy feature, allowing me to manage my schedule directly from my phone.
Cons
Theranest is slightly pricier than other EHRs, and some features are complex to grasp.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Mental Health Care, 1-10 employees
Less than a year
Jun 18, 2023
Ease to use, and the best Customer Service
Ease to use, and the best Customer Service
Pros
I have witnessed Theranest's evolution from its early stages. It started as a basic system, which suited my needs as a new business owner. Now, it's a comprehensive and efficient platform that I rely on for my practice.
Cons
Cost is a significant concern for small businesses, but the pricing for the service provided by Theranest is fair.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beverly
Mental Health Care, 1-10 employees
More than a year
Jun 17, 2023
No regrets--Love this product
No regrets--Love this product
Pros
Having used over 10 EHRs in various healthcare roles, I find TheraNest to be the most efficient. Its sleek design, customizable features, easy scheduling and billing, built-in telehealth, and insightful analytic reports make it a standout choice for running my business.
Cons
The popup window for recurring schedules needs improvement, as it doesn't specify conflicting dates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Mental Health Care, 1-10 employees
Less than 6 months
Jun 14, 2023
Great for small business therapist!
Great for small business therapist!
Pros
I find Theranest's interface exceptionally user-friendly, unlike other plans I've tried.
Cons
I amunsure about the Accounting aspect although it might be my personal aversion to dealing with accounts receivable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Mental Health Care, 1-10 employees
More than a year
Jun 13, 2023
Enjoying Theranest
Enjoying Theranest
Pros
It is fast and simple, allowing me to focus on my clients rather than the EHR system.
Cons
If there is a power outage, I have to start my note from scratch.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Angela
Health, Wellness and Fitness, 1-10 employees
More than a year
May 21, 2023
Ideal platform for my small sole prop therapy practice
Ideal platform for my small sole prop therapy practice
Pros
Starting my business part-time was made easier with Theranest's tiered subscription model. As my practice expanded, adjusting my subscription to meet my changing needs was seamless. While the platform lacks certain features like a whiteboard function and can be unreliable at times, it remains user-friendly for billing and payment logging.
Cons
While the video platform has been updated recently, there's room for further improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandi
Mental Health Care, 1-10 employees
Less than a year
May 19, 2023
Counselor
Counselor
Pros
It is incredibly easy to use and I've never encountered any negative issues.
Cons
I thoroughly enjoy using Theranest; there's nothing to dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa
Mental Health Care, 51-100 employees
More than a year
May 15, 2023
Sole practitioners not a priority
Sole practitioners not a priority
Pros
Inputting progress notes is quick and hassle-free. TheraNest's ease of client management, record storage, and site reliability are its standout features.
Cons
The billing service is costly for what it offers. Tracking payments and following up becomes time-consuming, with delayed invoice records and lack of alerts for unpaid invoices.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
7
Joanne
Mental Health Care, 1-10 employees
More than a year
May 11, 2023
Great options overall and better pricing than other EHR systems.
Great options overall and better pricing than other EHR systems.
Pros
The cost-effectiveness and the array of features offered are impressive.
Cons
A premade template library in the document section would be beneficial, as creating documents can be time-consuming and prone to errors. I miss the extensive template library from Simple Practice.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Reanna
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 09, 2023
Review of Theranest
Review of Theranest
Pros
Working with Theranest for almost a decade has been a breeze. Keeping client files HIPAA compliant is vital in my line of work, and Theranest excels at it. Billing is straightforward once set up, and accessing customer support is a breeze whenever I encounter challenges.
Cons
As a small practice with just three of us, I find it frustrating to incur additional charges for changes, like using Wiley notes. While I understand Theranest's need to generate revenue, some features, such as choosing between Standard or SOAP notes, should be more flexible.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tammy
Mental Health Care, 1-10 employees
More than a year
May 01, 2023
Very user friendly!
Very user friendly!
Pros
I am a fan of the progress notes layout and how the chart is organized.
Cons
Compared to other EHR systems I have tried previously, Theranest is remarkably user-friendly and easy to grasp.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Mental Health Care, 1-10 employees
Less than 6 months
Apr 01, 2023
Great mental health software for a small practice
Great mental health software for a small practice
Pros
The pricing based on practice size is a huge plus for me. Running a small practice alongside my full-time job means every penny counts, and Theranest being scalable is a game-changer.
Cons
I encounter limitations with the app regarding tasks like invoicing or managing group appointments, prompting me to switch to the website. When using my phone, I often opt for the cloud version over the app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Hospital & Health Care, 1-10 employees
More than a year
Apr 01, 2023
yehia
yehia
Pros
Transitioning our office's years of data to TheraNest was smooth and speedy. The customer service was excellent, and they were transparent throughout the process. After testing several other options, TheraNest stood out with its comprehensive features. The learning curve was manageable, and our staff quickly mastered it. The agenda, calendar, and appointment notifications are seamlessly integrated, and progress notes are professional and easy to manage.
Cons
the costs were daunting. However, as I've become more familiar with Theranest, I recognize its potential as an efficient, time-saving, and comprehensive system well worth the monthly investment. The flexibility in monthly billing based on caseload and reasonable pricing further enhance its appeal.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
10
yehia
Accounting, 1-10 employees
Less than a year
Apr 01, 2023
Great TheraNest!
Great TheraNest!
Pros
ThetaNest's ease of use and versatility make it a joy to work with.
Cons
I have not utilized some of the recent updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janet
Mental Health Care, 1-10 employees
More than a year
Apr 01, 2023
The Better Platform that is a few steps away from Prefection
The Better Platform that is a few steps away from Prefection
Pros
The previous interface was user-friendly.
Cons
My reviews contain an extensive list of issues; feel free to peruse them for details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ginger
Insurance, 1-10 employees
More than a year
Mar 01, 2023
Terrible product.
Terrible product.
Pros
While the appearance seems fine at first glance, the functionality leaves much to be desired.
Cons
The billing functionality leaves much to be desired. Posting a zero pay payment, such as a deductible, is needlessly complex. Tasks like posting payments, finding patients, applying codes, and making adjustments should be more streamlined, especially for secondary insurance billing.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Brian
Medical Practice, 1-10 employees
Less than a year
Mar 01, 2023
Best EHR
Best EHR
Pros
Over several years of use, I've found this software to be incredibly user-friendly. The customer service team is quick and helpful.
Cons
While the claims process can sometimes be protracted, I attribute this more to the standard procedures rather than any fault in the software itself.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Ivy
Health, Wellness and Fitness, 1-10 employees
More than a year
Mar 01, 2023
Excellent Product
Excellent Product
Pros
Having all aspects of our business in one place with TheraNest has been invaluable as we've grown. It provides accurate reports and efficient scheduling practices.
Cons
The app lacks reliability and user-friendliness compared to other options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Mental Health Care, 51-100 employees
More than a year
Feb 01, 2023
A review from a long time user
A review from a long time user
Pros
I joined TheraNest in 2014 when we implemented EMRs for our private practice. It's been both affordable and convenient.
Cons
I do not require any additional features beyond what this program offers. It fulfills all my current needs satisfactorily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Just Starting Out
Just Starting Out
Pros
Starting a new MH business comes with financial considerations, and TheraNest's willingness to grow with us has been a huge advantage in keeping costs manageable.
Cons
Many clients struggle to comprehend the statements provided.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kristi
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
Therapist loves the EMR
Therapist loves the EMR
Pros
The templates, large font, and convenient features make it incredibly easy to use.
Cons
After two years of using this software, I have yet to encounter any significant drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monica
Mental Health Care, 11-50 employees
More than a year
Feb 01, 2023
Theranest is the way to go.
Theranest is the way to go.
Pros
Navigating and managing my private practice is a breeze with TheraNest. Customer support has always been helpful whenever I've reached out.
Cons
The pricing is slightly higher than my ideal preference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2023
User Friendly EHR
User Friendly EHR
Pros
Using Theranest for over five years in my solo private practice has been outstanding. It seamlessly handles records, appointments, invoices, and even the transition to Telehealth during the Covid pandemic.
Cons
There is genuinely nothing about it that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chassidy
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
Can't live without you
Can't live without you
Pros
Being able to track clients, both new and archived, is a key feature I appreciate.
Cons
The telehealth functionality did not meet my needs, prompting me to opt for a different platform. Additionally, the portal tends to pose difficulties for clients accessing it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joanne
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
Happy Camper
Happy Camper
Pros
As someone who's used many software applications, I find TheraNest refreshingly user-friendly and not overly complicated.
Cons
I have not encountered any issues.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joan
Mental Health Care, 11-50 employees
Less than 6 months
Jan 01, 2023
Thumbs up for Theranest
Thumbs up for Theranest
Pros
TheraNest covers all the essential organizational needs for psychotherapists, and their customer service is top-notch.
Cons
I wish each page on Theranest presented information in a less crowded manner.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Henry
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
Theranest can be for SLPs
Theranest can be for SLPs
Pros
The scheduling and billing features of TheraNest are excellent, and having all our paperwork in one place is a big plus.
Cons
It is frustrating that I can't customize the portal questions to better suit my practice, especially since some questions aren't relevant to my work with children.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Heather
Medical Practice, 1-10 employees
More than a year
Jan 01, 2023
Helpful EHR
Helpful EHR
Pros
Ease of use was crucial for me when I started with Theranest, and their customer service was incredibly helpful during my initial stages.
Cons
Having more therapeutic interventions and options on the treatment plan exclusively for checks would be immensely beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Mental Health Care, 1-10 employees
More than a year
Jan 01, 2023
TheraNest is great
TheraNest is great
Pros
TheraNest consistently performs well without any issues, and the reports it generates are impressive.
Cons
I wish there was a way to default appointments to 45 minutes instead of assuming they're all an hour long.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eli
Medical Practice, 1-10 employees
More than a year
Jan 01, 2023
Great EHR product
Great EHR product
Pros
TheraNest's user-friendly Electronic Records program coupled with great customer service makes it a standout choice.
Cons
A spell check feature for notes would be helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ina
Mental Health Care, 1-10 employees
More than a year
Dec 01, 2022
to be faster case control and managments, please use this programme
to be faster case control and managments, please use this programme
Pros
It suggests case names and helps with management, acting almost like a professor.
Cons
It lacks document management features seen in other software, which would be a valuable addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
youness
Biotechnology, 1-10 employees
More than a year
Dec 01, 2022
Customer service representative
Customer service representative
Pros
it is both easy to use and highly efficient for patient management.
Cons
It is worth noting that Theranest may not be accessible to individuals with limited financial resources.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
8
Kadeem
Accounting, 1-10 employees
Dec 01, 2022
User Friendly
User Friendly
Pros
Navigation is a breeze with everything readily accessible.
Cons
Occasionally, I lose typed content due to saving failures.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tammy
Mental Health Care, 11-50 employees
Less than a year
Dec 01, 2022
Mental Health Software
Mental Health Software
Pros
User-friendly design makes accounting a breeze with Theranest's reports.
Cons
It is frustrating that negative changes to insurance take-backs cannot be added.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MaryBeth
Health, Wellness and Fitness, 1-10 employees
More than a year
Dec 01, 2022
I love it!
I love it!
Pros
The telemedicine portal has made it easier for me to make appointments online, which is ideal for this pandemic lockdown situation. The insurance claims no longer take me hours to file. Impressive, very nice!
Cons
They should add options for recurring appointments for regular patients. That would be greatly appreciated.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Michaline
LCSW, 1 employees
Nov 15, 2022