TheraNest Reviews

Pros

I really love it. It offers every feature needed to run a thriving private practice successfully. The reporting tools and ACH billing features are exceptional. Customer support is top-notch with a comprehensive, user-friendly knowledge base, live chat and phone help that make fixing issues quick and painless.

Cons

Not much to complain about. It's frustrating when the system glitches or goes down but those problems are usually fixed pretty quickly.

Pros

I love how it makes handling EMR tasks really efficient and simple.

Cons

Occasional technical hiccups that don't get fixed fast

Pros

All features are consolidated in one place and Scheduling is not an issue.

Cons

A few commands feel complex. For example, being able to view all client files from every session.

Pros

The calendar, telehealth tools are simple to use. Searchable help articles are convenient whenever questions pop up.

Cons

Occasionally the paperwork feels awkward to work with but it can usually be tweaked to suit my practice and requirements.

Pros

It's an all-in-one software for billing and scheduling.

Cons

Appointment layout isn't sequential for clients or staff in the daily view

Pros

Works great!!.. It's fast and whenever there's a glitch, the tech team is quick to fix it.

Cons

Sometimes it feels like the software is a bit slow but honestly, that happens with all EHRs. When I say slow, it's really just a tiny delay, like half a second to a second for a page to load. Most of the time, it's super fast though.

Pros

I really like how it's all set up. Everything I need for a client is in one place, making it so much easier to keep track of everything.

Cons

There are a few areas where the space is limited and I can't make certain parts of my notes stand out like by making them bold or highlighting. It'd be great if I could emphasize certain details more.

Pros

It's so easy to get around the website and I love how simple it is to use. Scheduling appointments is basic but effective and I've never had any issues submitting documents or progress notes. Everything runs smoothly.

Cons

The only thing that bothers me is that I can't set a name or date when saving drafts. It would make it much easier to keep track of them.

Pros

I'm a big fan of the EMR system. It makes billing for my practice quick.

Cons

When there are errors, they seem to take a while to get fixed. For example, sometimes names get duplicated and it can take months to get them deleted.

Pros

What I like most is the price. It's cost-effective and you get a very thorough system for what you pay.

Cons

New clients sometimes can't fill out their intake forms on their smartphones. They try but can't fully submit them. I'd also love a template for DAP notes, though the SOAP one works just fine for now.

Pros

It makes note-taking and treatment planning a lot easier for me.

Cons

I often forget that the back button doesn't work like I expect it to. Also, some clients struggle to upload their insurance info and that's a bit frustrating.

Pros

Appreciate how customizable it is, especially when setting up my practice forms. I can make everything the way I want it and it converts easily into a PDF. Also, the price is really reasonable for an EHR system, especially when starting a private practice.

Cons

The tiered pricing based on client volume seems a little steep and it would be nice if there was a cap. Also, when I use group notes for couples counseling, I wish I could choose my own custom-designed note instead of the default one.

Pros

It's super easy to access, update and just move around the system in general.

Cons

One thing I really dislike is that there isn't a dedicated app for iOS or Android. It would be so much easier to access it on my phone.

Pros

What stands out to me most is the simplicity and functionality of TheraNest. They really listen to feedback and make improvements based on what users need. Plus, the chat feature to contact support is super efficient.

Cons

I wish there were more multiple-choice options when filling out MSEs or progress notes. Also, I'd love the ability to print a progress note without automatically including the treatment plan. It'd be helpful to redact certain info before printing and I'd really like the note icon on the calendar to change color when I sign it.

Pros

It's simple to use and does everything I need for my EHR system.

Cons

There are only a few pre-made forms, which makes it time-consuming to create new ones.

Pros

I appreciate how easy it is to track and keep my reports up to date. I can work with the system without any issues.

Cons

I've tried using the billing features but it's been hard to make them work smoothly for our needs

Pros

The platform is easy to use and moving around is simple.

Cons

Creating documents could be easier. I'd like the process to be a little more user-friendly.

Pros

It is easy to work with and I really like it.

Cons

The system lags a lot and when I reach out for help via email, I often don't get a response. It's frustrating when I can't get a quick answer.

Pros

It's simple to use. Billing is easy, I can create forms I need, upload documents to the client file and both the agenda and calendar views are super helpful. Plus, the notes are written out in a narrative style, not drop-down menus.

Cons

There's no way to communicate directly with clients in the system or send them documents to review unless it's a pre-created standard form.

Pros

Found it user-friendly for both the providers and the clients, making everything smoother for both sides.

Cons

When I need support, the chat feature doesn't work. I have to leave my info and wait for an email response. I also can't use the ERA auto-post function because it doesn't work with my payer and I can't use the 270/275 function either.