Medical Practice, 11-50 employees
More than a year
“Extremely satified with Tiger Connect software and customer service”
Pros
TigerConnect plays a vital role in facilitating communication among our doctors and staff across multiple locations, thanks to its user-friendly interface.
Cons
Another user had no cons to mention, expressing satisfaction with all features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
Less than 6 months
“TigerConnect Review”
Pros
Installation and setup of TigerConnect on various devices have been extremely easy and hassle-free.
Cons
Multiple logouts from the mobile app were reported as an inconvenience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 11-50 employees
Less than a year
“Tiger Connect”
Pros
TigerConnect enables effective and HIPAA-compliant communication with staff members.
Cons
Connectivity issues requiring restarts were mentioned as occasional problems.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Hospital & Health Care, 51-100 employees
Less than 6 months
“Good product for simple use”
Pros
Implementation of TigerConnect required minimal training for our staff, indicating its ease of use.
Cons
Lack of availability indicators and clunkiness in integrating with other facilities were noted as areas for enhancement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
Less than 6 months
“Review”
Pros
The intuitive nature of TigerConnect requires minimal training for new users, and as an administrator, I find the setup process straightforward.
Cons
Inability to print from the application was cited as a feature that would be beneficial to add.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“great communication tool”
Pros
TigerConnect serves as an excellent communication tool between our office and external facilities while ensuring HIPAA compliance.
Cons
I Suggested a desire for price breaks to add more staff from outside facilities, enhancing efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than 6 months
“We are FANS!”
Pros
Consolidating work-related communication in one app has enhanced efficiency and privacy, particularly for employees working remotely.
Cons
Inability to copy/paste or print information from messages was mentioned as a limitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than 6 months
“What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect.”
Pros
TigerConnect's secured text messaging product is easy to use, requiring minimal user training.
Cons
highlighted several features that could be improved for better usability, including limitations with the Broadcast feature, Archive access, grouping users for message distribution, and security settings for the mobile app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hospital & Health Care, 101-500 employees
Less than 6 months
“Happy with Tiger Connect.”
Pros
The ease of use and reliability of TigerConnect make it a dependable communication tool.
Cons
Occasional issues with message delivery to clinicians were reported, with some difficulty in obtaining timely support for resolution.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Tiger Text offers us secure communication with an ease of service”
Pros
TigerConnect operates quickly and efficiently, facilitating seamless communication.
Cons
No negative feedback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“A good ethical company”
Pros
Improved communication via TigerConnect enhances patient care services and alleviates the burden on our therapists and nurses.
Cons
I suggested that the Tiger Archive could be more user-friendly with improved search tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 500+ employees
More than a year
“Best Messaging Platform”
Pros
TigerConnect's mobile apps are highly functional and intuitive, contributing to ease of use.
Cons
The Windows version was noted to be less refined and more challenging to use compared to mobile versions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Excellent clinical tool”
Pros
TigerConnect has played a crucial role in establishing better communication practices among our healthcare staff.
Cons
Auto-correct functionality, particularly with medical terminology, was reported to be frustrating at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 101-500 employees
More than a year
“very good platform easy to use”
Pros
The ability to send HIPAA-compliant messages between providers and nurses is a significant benefit of TigerConnect.
Cons
I expressed a desire for the ability to resend failed messages instead of retyping them.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Mental Health Care, 51-100 employees
More than a year
“Fantastic!”
Pros
We appreciate TigerConnect's secure and user-friendly platform, which enables seamless communication across our organization.
Cons
I felt that access and information in reports could be more detailed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
Less than 6 months
“TigerConnect”
Pros
The simplicity and functionality of TigerConnect make it easy to showcase to others.
Cons
No specific dislikes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
Less than 6 months
“First Month with Tiger”
Pros
TigerConnect's ease of use, speed, and organizational options enhance communication efficiency.
Cons
A request was made for the option to delete or remove group messages that are no longer needed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 11-50 employees
Less than a year
“TigerConnect review”
Pros
Group communication, prompt updates, and privacy features make TigerConnect indispensable, particularly in emergency situations.
Cons
Challenges were reported with linking all agencies and viewing large attachments or images on the app, leading to login issues and slow document viewing.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Medical Practice, 101-500 employees
More than a year
“Efficient and dependable”
Pros
TigerConnect's glitch-free performance and user-friendly interface require minimal training.
Cons
Adjusting the loudness of alerts was desired for better customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Not Specified, 11-50 employees
More than a year
“Customer Feedback”
Pros
Sending messages via TigerConnect is pretty easy and quick, though the product lacks standout features.
Cons
Integration with other facilities was described as difficult to maneuver, with tech support noted to be unfriendly or unhelpful.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
4
Functionality
7