TigerConnect

TigerConnect is a cloud-based healthcare collaboration software that gives clinical facilities a single platform for communication, patient transfers, and physician scheduling. It streamlines care activation and connects clinical signals, alerts, workflows, and EHRs. This helps care teams' route relevant information to the right role, at the right time. It leverages AI-based systems that connect with existing clinical applications to extract and interpret signals. This gives medical teams actionable insights to work on. 

Coordinating Patient Transfers And Discharges Across Hospital Teams 

Hospitals often have many patients to cater for. This makes it difficult for emergency departments, nursing teams, case managers, and transport staff to keep patient transfers moving when bed availability and discharge status are tracked through calls or messages. With TigerConnect Transfer, clinical teams get a live dashboard that centralizes transfer status, bed availability, and transport information in one view. Requests can be tracked and placed digitally, with the relevant ambulance partners notified. This gives structure to the transfer process through shared workflows. 

Routing Urgent Clinical Alerts To The Relevant Caregivers 

When nursing units receive large numbers of alerts from patient monitors, call systems, and other clinical platforms, they find it hard to distinguish actionable events from low-priority alarms. TigerConnect Alarm Management provides context-rich notifications to the appropriate teams through its configurable workflows. These alerts typically include relevant patient information and confirmation of their delivery and acknowledgment. This gives hospitals a system that directs critical alerts to responsible staff instead of indiscriminate alarms. 

Finding The Right Call-On Physician For Time-Sensitive Decisions 

Without effective and efficient communication and coordination, a care team that requests a physician will lose time when they do not know which clinician is on duty for escalation or consulting – they would have to search through separate contact lists. TechConnect's Role-Based Communication and Physician Scheduling tackle this by allowing staff to filter out the appropriate on-call provider. This can be done through call or messages that include patient context from the EHR, giving the recipient the relevant patient information that they need. This identifies the correct clinical role that care teams need for patient-related communication. 

Communicating With Patients Before And After Their Visits 

Contacting patients through calls about appointments, follow-ups, or care-plan questions can become a burden for hospital and outpatient teams who spend significant time on the process. Through TigerConnect Patient Engagement, healthcare organizations can securely communicate with patients through text, voice, and video without patients having to install an app or manage a separate login. When patient needs coordinated care, this same functionality can apply to the patient’s family members or other providers. 

Coordinating Care When Clinical Systems Generate Disconnected Signals 

Using separate EHRs, nurse call systems, patient monitors, and operational platforms can cause healthcare facilities issues with turning that information into timely interventions. These systems can be connected through TigerConnect Care Conduit, which uses event-driven workflows to unify any fragmented clinical and operational signals into coordinated actions. An example of this would be a piece of information on an EHR being routed to the relevant workflow or care team. This is typically useful to healthcare organizations that want to minimize the use of multiple systems by staff by reducing manual handoffs. 

Is TigerConnect Right For You? 

For hospitals, ambulatory surgery centers, and clinical teams, TigerConnect is a good fit since it provides a centralized communication platform that streamlines care coordination. With its role-based messaging, clinical alerts, physician scheduling, and EHR-integrated collaboration, teams can coordinate time-sensitive information across departments and facilities.

Does your organization want to replace fragmented communication methods like phone calls and texts? Then TechConnect's patient transfers, automated alert routing, on-call physician identification, and patient engagement can reinforce all stages of the patient care process. 

If you run a small practice, then it may not be as suitable, but hospitals that require advanced security will find the platform useful due to its HIPAA compliant messaging and HITRUST CSF Certification 

Still unsure about TigerConnect? Reach out to our customer support team at (661) 384-7070 so that they can help you make the right choice.