Total 57 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

32%

3

Stars

9%

2

Stars

2%

1

Stars

4%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Amy

Mental Health Care, 51-100 employees

Less than 6 months

5.0

Why Total ABA?

Pros

I appreciate the ability to customize our content and manage each setting.

Cons

I have not found anything that I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jason

Hospital & Health Care, 51-100 employees

Less than a year

5.0

The advantages of Total ABA’s paperless and real-time data collection

Pros

Total ABA provides me with very comprehensive clinical oversight. It definitely allows us to run completely paperless and gives me confidence when it comes to audits. I can collect data in real-time, and our clinical staff can review it by the next day for real-time decisions.

Cons

This is definitely not the cheapest program, but from my perspective, it is definitely something that works for a small practice.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

M
Madeleine

Not Specified, 51-100 employees

Less than 6 months

2.0

Paper vs. Digital

Pros

I use less paper and ink to create programs.

Cons

The data representation is inaccurate, and it takes an extremely long time for anything to load. The schedule is difficult for me to view, and I have a hard time customizing programs. In my opinion, I am better off using Excel.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

J
Julia

Mental Health Care, 11-50 employees

More than a year

5.0

A great experience with Total ABA

Pros

I enjoy everything about Total ABA at our company. Although lately, I have noticed it has been very slow at saving appointments and entering data.

Cons

I don't like the new update in scheduling. When I look under an employee's schedule, click on a billable appointment (open occurrence), and back out of it, it automatically only shows that client under that employee instead of the entire schedule.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
cara

Mental Health Care, 51-100 employees

Less than 6 months

5.0

A positive experience with knowledgeable staff

Pros

I consider the company to be very organized. The training is exceptional. All staff members I've interacted with have been very positive, knowledgeable, and most of all, supportive and accommodating.

Cons

I think there should be some minor tweaks to the payroll report in terms of semi-monthly payroll and reducing the number of clicks it takes to set up pay codes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

6

D
Devann

Hospital & Health Care, 11-50 employees

Less than 6 months

3.0

Learning made easy

Pros

So far, I see the data collection for techs as very easy to learn. The graphs are simple for me to access. I appreciate the program library and the stim library.

Cons

I find the program setup a little tricky to learn. I wish the prompt levels would auto progress when criteria are met.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Easy to use, yet lacking advanced features

Pros

For me, the ease of deployment for this system is stellar and comparable to Catalyst, minus the many technical glitches. There are a few customizable presets available as well when setting up a new student's profile.

Cons

ReThink's Achilles' heel, for me, is the limited ability to alter inaccurate data collection after the DOS. Contacting support is also less direct, it takes several tries to get through by phone, and it's less seamless than an active chat feature would be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Shelby

Individual & Family Services, 51-100 employees

Less than 6 months

5.0

A layout that works

Pros

I am pleased with how simple the app layout is and how easy it is for me to use.

Cons

Although I find the app easy to use due to its simple layout, I wish there was a way to see previous data, overall percentages, and graph points to track the client's progress in treatment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Lorretta

Medical Practice, 11-50 employees

Less than 6 months

4.0

The benefits of working with Total ABA

Pros

We enjoy working with Total ABA staff and the platform. Also, I find it very easy to use and comprehensive. I appreciate that I can keep taking data offline.

Cons

The glitches are frustrating. It is not always easy for me to reach support, and they are not quick to resolve issues.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

L
LAKEITHEA

Not Specified, 51-100 employees

Less than 6 months

4.0

A key to effective learning

Pros

I admire how each lesson has a visual example.

Cons

If I have to step away, instead of starting where I left off, the system starts me all the way over.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Sarah

Mental Health Care, 1-10 employees

More than a year

5.0

Quick to learn

Pros

I find the learning curve for this software to be small. The training and demonstration are simple, and I can use them easily.

Cons

I have nothing negative to say at this time; I have only had positive experiences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Don

Hospital & Health Care, 500+ employees

More than a year

4.0

Room for improvements

Pros

I consider the supervisor access decent and the calendar functions are good for booking.

Cons

The program freezes frequently and scheduling system is not strong at all and lacks the ability to integrate with other systems that could be useful for many organizations. Also, the reports are quite poor.

Rating Distribution

Ease of use

2

Value for money

8

Customer Support

8

Functionality

4

T
Tristeena

Hospital & Health Care, 11-50 employees

More than a year

4.0

Streamlining my workflow

Pros

For my specific job, scheduling is the most valuable resource.

Cons

I have noticed that their scheduling system does not include some essential features, like indicating when a staff member will be out. It is easy to miss basic availability information.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

8

J
jobe

Individual & Family Services, 11-50 employees

Less than a year

4.0

Enhancing efficiency

Pros

I value the ease of access to teaching resources and scheduling.

Cons

I encounter glitches in the system when selecting session notes on the calendar.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G
gabe

Mental Health Care, 51-100 employees

More than a year

4.0

User-friendly support

Pros

The program library allows me to discover other useful programs to add for my clients. The training videos are also very helpful for training parents, and I consider it very user-friendly.

Cons

The program frequently freezes. Sometimes, when it freezes, a report ends up not being saved, and I have to write the report over again.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

4

Functionality

10

T
Tiffany

Medical Practice, 51-100 employees

More than a year

5.0

Quick and easy

Pros

It is simple for me to write session notes, find client information, and submit my hours.

Cons

My least favorite thing is the timing on the page; it doesn't always save my work. I also think you should add a photo option so that therapists can upload children's work, allowing supervisors, parents, and insurance to better understand their progress.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

A
Alisha

Mental Health Care, 11-50 employees

More than a year

4.0

The ultimate tool

Pros

The software provides me with a one-stop solution for data collection, notes, and scheduling appointments. I can use one software for my timesheet and also access the resources available, including the RBT training and additional resources.

Cons

For me, cons include the inability to easily access the client's progress. I have to select each program separately to view the graphs. The program also lacks a feature that systematically masters out targets and opens new ones when mastered. Maintenance targets have to be checked or unchecked routinely because the program does not assign them systematically. Overall, if the program had a dashboard that easily viewed the client's progress, including targets progressing and failing, graphs, and the ability to systematically program the targets, it would be more functional.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

E
Esther

Mental Health Care, 11-50 employees

Less than a year

3.0

How Real-Time graphing and task features enhance my experience?

Pros

The task feature, along with the visuals and graphing, has been incredibly successful.I really like being able to see the graphs for each behavior in real time and having the option to set the measurement and mastery criteria myself.

Cons

Writing reports felt very inflexible to me. Since I had different funders wanting varying degrees of information, I was stuck creating a report where I had to remove unnecessary parts or add parts in some cases. The length of the resulting reports was not parent-friendly.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

L
Lisa

Mental Health Care, 11-50 employees

Less than a year

5.0

User-centric design!

Pros

I value the user-friendly nature of this system for data tracking, entering BX data, and scheduling, as it simplifies these tasks and enhances my productivity.

Cons

Since this is my first experience with this kind of software, I can't think of any cons at the moment. From my perspective, it seems to be improving all the time and is very easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Edmund

Mental Health Care, 11-50 employees

More than a year

4.0

The complete package

Pros

I believe it is easy to use, it provides good reporting information, and it offers a comprehensive suite of platforms that support our business.

Cons

I would like the reporting to be more customizable. I want the ability to request reports that might be used only by our organization. I would love the ability to customize the reports that are available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8