“Super Impressed with this EHR”

Pros

They keep updating the solution to help improve productivity. The customer support team is always available for training and any other help I need.

Cons

Since we are a small practice we do not need many of the features although we acknowledge their value.

“Next-Gen Software Design”

Pros

It is an updated and a modern-looking software. It is a user-friendly software and the customer service is also amazing.

Cons

Nothing negative comes to my mind regarding TotalMD. This is an amazing software.

“My experience with TotalMD”

Pros

It is really easy to use and the tech support is a great bonus. There's always someone from customer support available to help solve any problems I have.

Cons

In my opinion, there is no con for this software.

“Easy editing tools”

Pros

Getting around the system feels very easy and it's quite user friendly overall. It also makes correcting mistakes pretty simple which is really helpful since nobody gets everything right the first time.

Cons

Reporting section is fairly basic when it comes to output. There are a few ways to pull useful and necessary information but the reports themselves don't look very presentable. I'd really like to see improvements to how the reports are displayed.

“Reliable usability”

Pros

Using this software has been very easy and the support team has been outstanding. Any time I run into a question, there's always someone available to help me work through it and get things resolved.

Cons

Don't have any complaints. The product is simple to work with and the customer service has been excellent throughout.

“great tool”

Pros

It has been very easy to use and the customer support has also been excellent.

Cons

The only issue I've run into so far is with the report names. Other than that, the system works perfectly well for what I need.

“Billing made simple”

Pros

After 20+ years of using Medisoft, getting started with this system felt very familiar and easy. I use it for billing clinics, emergency physicians and mental health providers and it has handled those needs well. Their team has also been willing to work with me on reporting requests and any issues that come up.

Cons

A few reports came back incorrect and there were some my company needed that they weren't able to create. I was also used to certain codes for collection purposes and that part has not worked the way I expected. I'm hoping the upcoming updates will address those problems.

“Support when needed”

Pros

Whenever I need assistance, getting support is simple and quick.

Cons

I don't feel like I received enough training to use everything as confidently as I should.

“I Love It”

Pros

It is a stable system that is easy to use and understand. It can be integrated with other solutions and give patients access to their reports too.

Cons

We had some concerns at the start but they were solved during the training phase.

“Messy templates”

Pros

The practice management side does what it needs to and is adequate.

Cons

After six weeks of trying to get our templates set up, everything is still a mess. At this point, we may have to switch to another EHR.

“Easy to use”

Pros

Even without having a computer at home, I was able to pick this up without much trouble. I'm not very familiar with how these systems work so when people say, "If I can learn it, you can," that usually doesn't mean much to me. In this case though, it really does.

Cons

Okay so... I do wish the font were larger. It would also be helpful to have the option to print a simple patient list.

“Office lifesaver”

Pros

Having everything in one system has been a huge help. We no longer have to jump between two or three different programs just to schedule patients, manage payroll and keep records updated. It also does a really good job of tracking insurance details, including which claims have already been paid and which ones are still pending. Scheduling has been much more organized since it helps prevent double booking and payroll is handled efficiently too which definitely matters because paid employees are happier employees. Overall, it has made my job much more manageable and helps keep the office running well.

Cons

The only issue I really notice is that it can be a bit slow in the mornings when we reboot the computers but aside from that, I honestly don't have any complaints.

“Affordable and recommended”

Pros

Using it has been easy and budget-friendly which makes it really appealing. I'd definitely recommend it to others.

Cons

It would be more convenient if it had its own clearinghouse link.

“Great cost savings”

Pros

Compared with a lot of office software providers, this one includes all the standard features you'd expect but it really separates itself by being simple to use and by offering extras like the Communicator and Patient Portal at a low cost. Since moving to it as my host, I've been getting better customer support, more timely software updates and I've cut my hosting and software expenses by almost 50%.

Cons

I honestly don't have any complaints. The software can be customized to fit your specialty and it's very user-friendly.

“Billing and reports win”

Pros

Everything feels easy to use. I don't have to click through a bunch of different screens just to find patient details because the information is right there in front of me. Entering patient information is simple too. My favorite part has to be the reporting. I've been able to pull every report I've ever needed and I've even had quite a few customized. The doctors I work with really appreciate the reports I can provide them. Entering charges is very simple as well. Overall, it's a very user-friendly system for billing.

Cons

If I had to pick one downside, it would be the report customization process. While the reports can be customized by contacting a support rep, I do wish customers had a simpler way to make those changes on their own without needing help from support.

“perfect fit overall”

Pros

Getting started with this software felt very natural because it works a lot like Medisoft which I was already using at my current job. That familiarity was a big reason I chose it. One feature I really appreciate is being able to delete a payment or data entry mistake directly instead of having to enter extra transactions just to reverse an accounting error. That saves time and makes corrections much less frustrating. The support team has also been excellent, whenever I reach out, they are helpful, knowledgeable and dependable.

Cons

One frustration is that it's not very convenient to make report changes for a specific office or provider. Another issue is the technical support schedule since I'm in CST and their hours follow MST/PST depending on daylight saving time which can make timing difficult. I also wish the office messenger worked across all providers regardless of which one I'm signed into. Since I run a billing service and work with many providers, having a universal internal messaging system would be extremely useful but in its current form it doesn't really work for our setup.

“Budget Friendly Investment”

Pros

I like the ease TotalMD offers. Navigating the software and getting tasks done takes very little time and effort. I have used many EMR software over the years but none provided service as good at a price so reasonable as TotalMD does.

Cons

In the beginning, there were a lot of glitches but this thing has been fixed as they introduced newer updates. we no longer face any major issues with the system’s working.

“Sleek & efficient”

Pros

I really appreciate how easily accessible their support staff is. They're always friendly and willing to help with any issue in a timely manner. It also has a powerful billing system, with all the functions and features of a large organization's billing system, plus comprehensive reports. Overall, everything runs seamlessly in TotalMD.

Cons

I love their billing system but it refuses to deal with secondary claims. The first level of support doesn’t have all the information and the features are not specific to our needs. Although second level support is amazing.

“Support could be better”

Pros

It is a simple and easy-to-use EMR service. It has a lot of great features at a really reasonable price compared to others. I can customize it in many ways and creating and managing appointments and schedules is super easy.

Cons

Their customer support isn’t the most efficient and accessible. There have been so many instances when reporting was a pain due to glitches. But having to deal with the support is a whole another trouble as they work on a different timeline and we have to wait until they are open for service.

“Simple workflow support”

Pros

Getting started with it was easy and the system is simple to understand and use. The support team has been outstanding as well, always quick to respond and ready to help keep my business running and set up properly.

Cons

The only downside is that I still need to use a separate clearinghouse to submit claims.