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TotalMD Reviews
36 Review(s)
softwareOverall Rating
4.3
36 Review(s)
Rating Distribution
5
(17)
4
(15)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.3
36 Review(s)
Rating Distribution
5
(17)
4
(15)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
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Great layout. Amazing support
Great layout. Amazing support
Pros
TotalMD EHR Software offers the utmost ease of use and a comprehensive layout designed to cut down on day-to-day tasks. The tech assisting staff is highly efficient and great at their job. The company provides awesome training with all basis covered. Using the system after it is a breeze. The billing system and support staff are great. Helps us run a smooth practice. Very impressive.
Cons
There are very few problems with this software. Although, it would be great if they could remove the additional screen pop-up of the same patient history when we are transferring it to the ledger to the other account. All in all, it good software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Larry
Not Specified, N/A employees
July 2022
Company Staff is Top Notch
Company Staff is Top Notch
Pros
Their billing section works great with the EHR. The system is comprehensive through and through, mainly because of the assisting staff. The company staff is top-notch. They are kind, patient, and always willing to work with you to reach the desired outcome. Their training and support members are very knowledgeable and are devoted to their job. Unlike most companies who outsource their customer service, people at TotalMD take care of their clients. One staff member, in particular, was consistently extraordinary in his care and determination to help you, he always finds a solution for you and is exceptionally amiable.
Cons
Perhaps because of how great the customer service is, it takes too long to access them when you call them. It would be great if you could schedule a call beforehand so you wouldn’t have to wait so long. Nonetheless, it is good software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Rosie
Life Bridge Health Hospital, 500+ employees
June 2022
Nearly a year later- still fulfilled
Nearly a year later- still fulfilled
Pros
TotalMD EHR Software is simple to use and client-friendly. The software permits you to form rectifications decently basic.
Cons
The report region is decently essential within the yield. There are a few ways to induce valuable and required data but the reports are not in an organized way. I would adore seeing a few updates to their report introduction. I hope they update it.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Lisa
Medical Practice, 2-9 employees
May 2022
All the patient information we need!
All the patient information we need!
Pros
We can tailor the settings according to our practice. It has extensive documentation to provide all the information you would need.
Cons
There are no cons to report and I am very satisfied with the results.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Exmo
Hyacinth AIDS Foundation, 50-99 employees
May 2022
It helped me get where I am
It helped me get where I am
Pros
The price is what convinced me to buy this software in the first place. I was able to implement it on my own and it is easy to use and understand. It helps us run our own billing company.
Cons
It has improved a lot so no cons
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Laura
LG Medical Billing, 1 employees
May 2022
Fully satisfied
Fully satisfied
Pros
The system has been a miracle for us ever since we came across it. From the implementation, setup, and training to the customer care all their services are top tier.
Cons
I want to see more variety in the report formats available, kindly update it.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Lisa
Flannery Consulting and Billing , 2-9 employees
April 2022
Very happy with this EHR platform
Very happy with this EHR platform
Pros
They constantly update the solution to find more ways to increase productivity. The customer support is available for training and other assistance.
Cons
Since we are a small practice we do not need many of the features although we acknowledge their value.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Cari
Mark A Pleatman MD, 2-9 employees
April 2021
TotalMD
TotalMD
Pros
It is an updated and a modern-looking software. It is a user-friendly software and the customer service is also amazing.
Cons
Nothing negative comes to my mind regarding TotalMD. This is an amazing software.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Chad
-, 2-9 employees
March 2021
Review for Total MD
Review for Total MD
Pros
The program is seamless to utilize. Their tech support is an added bonus. There is always a customer support provider present to resolve my problems.
Cons
In my opinion, there is no con for this software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Mark
Health, Wellness and Fitness, 1 employees
February 2021
I really like it
I really like it
Pros
It is a stable system that is easy to use and understand. It can be integrated with other solutions and give patients access to their reports too.
Cons
We had some concerns at the start but they were solved during the training phase.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Laura
River Acres Medical Group, 2-9 employees
December 2020
a good cost-effective investment
a good cost-effective investment
Pros
I like the ease TotalMD offers. Navigating the software and getting tasks done takes very little time and effort. I have used many EMR software over the years but none provided service as good at a price so reasonable as TotalMD does.
Cons
In the beginning, there were a lot of glitches but this thing has been fixed as they introduced newer updates. we no longer face any major issues with the system’s working.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Hayden
Not Specified, N/A employees
March 2019
simple and functional
simple and functional
Pros
I like how easily accessible their support staff is. They are always friendly and willing to help you through any issue in a manner. The software has a powerful billing system. It has all the functions and features of a large organization billing system and it provides comprehensive reports. overall, all functions run seamlessly in totaled.
Cons
I love their billing system but it refuses to deal with secondary claims. The first level of support doesn’t have all the information and the features are not specific to our needs. Although second level support is amazing.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Parker Brady
Not Specified, N/A employees
March 2019
Support needs improvements
Support needs improvements
Pros
TotalMD is a straight-forward and easy to use EMR service. The software has an array of functionalities to offer at a cost very reasonable compared to other competitors on the market. There is a considerable number of opportunities for customization. Appointments and schedules are very easily created and managed.
Cons
Their customer support isn’t the most efficient and accessible. There have been so many instances when reporting was a pain due to glitches. But having to deal with the support is a whole another trouble as they work on a different timeline and we have to wait until they are open for service.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Preston Edwin
Not Specified, N/A employees
March 2019
Fantastic service from a great company
Fantastic service from a great company
Pros
My experience with TotalMD has been great the system is very easy to learn to operate. The interface is simple and user-friendly. Their entire staff is brilliant. My experience with them from the very beginning has been great. My first sales representative to any customer service operator, they are extremely pleasant and helpful. Always responsive and eager to assist you with any issue you may be facing
Cons
There are as such no problems with the system. Only, they do not allow me to send out claims from their clearinghouse and I am required to use a separate one each time. Which is a little troublesome.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Teresa
G. Anesthesia, PLLC, 1-10 employees
December 2018
Poor billing module
Poor billing module
Pros
The system is well designed with some great features and functions. This is amazing because the asking price is incredibly reasonable. Although, there are some areas that could use some tweaking.
Cons
the EHR part works fine but claims denial conversions take a long time which is a problem. Not the most intuitive as even simple tasks like retrieving reports from patient records take a lot of clicks and steps. Wouldnt recommend to billing companies.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
4
Jennifer
Not Specified, N/A employees
December 2018
Super Amazing
Super Amazing
Pros
Their customer service is super friendly. The customer service representative that is assigned to us is really awesome, she answered all of the questions that I had. It was so easy to switch from the previous EMR to TotalMD. This product is really great for us and comes at an affordable price, especially when we are a small business.
Cons
If they could give a manual with the system that would be great, so that when you face a problem you don’t have to call the tech team again and again, bugging them. Although the tech team is really great and has always sorted out all my issues on the phone.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jodi
Healing Ground LLC, 1-10 employees
December 2018
Good Software
Good Software
Pros
The software is great, as it is easy to use, plus the customer service is great as well.
Cons
A few times it gets really hard to know where youre typing while entering the account number as the cursor disappears.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Debbie
DT Medical Billing, 1-10 employees
November 2018
-
-
Pros
It’s a pretty decent service considering the low prices they charge for it. we are a Billing Service and totaled provides us with the right tools. the company is very responsive to our requests for support and the suggestions for product improvement.
Cons
Secondary claims aren’t processed in this billing system which is a bit of a nuisance. First level support is inadequate however the second level is decent.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Julia Hampton
Not Specified, N/A employees
November 2018
Extremely user-friendly. Love the features
Extremely user-friendly. Love the features
Pros
The software has no extensive learning period which makes it very easy to use for users with all expertise levels and ages. Their staff is amazing. The sales representatives were super friendly and kind. Their support staff is easily accessible and always willing to understand your issues to help resolve them. All the features are intuitive. I love how efficient TotalMD has made my practice.
Cons
I have not encountered any fault or error with this software so far. I am completely satisfied with its performance and would recommend other clinics to use it too.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Angel
East Valley Counseling Associates, 1-10 employees
October 2018
Mixed results
Mixed results
Pros
The customer service is very prompt and the product is well supported which is great.
Cons
There is a time difference in the system, and data transfer was not easy from the existing system.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Judy
clinic on the park, 1-10 employees
July 2018
Average software. Much room for improvements.
Average software. Much room for improvements.
Pros
The TotalMD software takes care of your patient’s records, everyday documentation and practice management needs. Their PM platform has worked wonders for our clinic. Their Revenue cycle management module is fairly good, no advanced features though. Their support staff is incredibly patient and helpful. They do not rip you off by charging for individual things, very reasonable. Not the best there is on the market but it works fine and delivers value for money.
Cons
The reporting feature does not work as smooth as one would want. The system does not integrate well with the clearinghouse which adds to our work. Not the most user-friendly software I have used. Some features are quite outdated and exhibit too many glitches that the site crashes every now and then.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Preston
Outsourced Health Solutions LLC, 1-10 employees
July 2018
Highly recommended for small to mid-size practices
Highly recommended for small to mid-size practices
Pros
The software is very reasonably priced and has some great functionalities to offer. The system is designed so that it is comprehensive to the users and easy to operate. It is super easy to set up the system, no difficulty in implementation. They have excellent support staff to help you with any issues along the way. I have been very pleased with its performance and would definitely recommend it to other small to mid-sized medical health practices.
Cons
The cloud-based version can sometimes seem heavy and slow. I wish it allowed you to use the service with any clearinghouse easily.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Holly
Stone Ridge Billing LLC, 1-10 employees
June 2018
Nothing bad to say about the software. It is an excellent product.
Nothing bad to say about the software. It is an excellent product.
Pros
The product is really amazing. It is very easy to learn and use, the price is fair, their tech support is doing a great job at helping and assisting, and the best thing is that I can use it from any computer, even when I was abroad. We literally think that we should have made the decision of using TotalMD 5 year earlier, but better late than never. The insurance and billing is extremely quick and accurate. There are no glitches that we see, and its been quite a while.
Cons
Sometimes we have to wait when the line is queued, but once youre connected with them you get their undivided attention until the problem gets resolved.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ana
Jupiter Gardens Medical Center, 2-9 employees
April 2018
High performance system
High performance system
Pros
It is an easy to use software, its performance in all aspects is super amazing. It is a reliable system, no worries of data being corrupted, the data is well secured. There isn’t much need of support with this system. Their video library also keeps on increasing which is very informative and FREE as well. The system has an error reduction capability. It is cost-effective. Overall it is a great software and I would recommend everyone to get this system and make their lives easy.
Cons
If you have a large office, it would be best to get your current system evaluated before installing and setting things up, because later that might cause an issue if your equipment is older.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Scott
Ability Clinical Technologies, 1-10 employees
March 2018
Gets the job done. Good staff
Gets the job done. Good staff
Pros
The most prominent quality of TotalMD might just be the fact that it is quite cheap in comparison to other similar products on the market. And it works fairly alright. The software is comprehensive. It does most the things you would need an EHR to do. It is not difficult to maneuver. The support team is very efficient. We have had technical problems in the past but the staff fixes them in time.
Cons
When we started using this software, we faced a swarm of technological problems with the system but the tech support team accessed our computers to fix it for us. There were teams when we were required to keep our computers on for hours for them to work on fixing problems with the software.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Geraldine
pathways to healing, 1-10 employees
February 2018
A decent cost-effective service
A decent cost-effective service
Pros
We are very satisfied with CP’s performance. We switched to it fairly recently. Setting up and implementation took less than a month. Most of this work is done remotely which saved us money. Our whole staff utilizes the EHR solution, it is very easy to navigate for everyone. The coding is up to date. Locating documents and retrieving medical records is considerably simple with ChartPerfect. All in all, a very good economical solution for all types of medical healthcare facilities.
Cons
updates take a while to install. No other major issues.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Larry
Odyssey Family Care Center , N/A employees
January 2018
Many great features for the price
Many great features for the price
Pros
According to the price, its a great software with great features. Our previous experience with a practice management system was a failure. The installation of this software was very quick and smooth, the training was nice, and the system is easy to use. They offer a fully functional demo which helps you give an idea of how it is and helps you make your decision of whether or not you want it. It feels like we chose the right software as it has been a great experience. It has really amazing features like text reminders, customizable pages, interactive real-time texting, customizable reports, customizable templates etc.
Cons
There is no patient history or recalling for lost patients. The texts that we receive does not show the patients name. The icons are very small and there is not feature or functionality to enlarge the icons and font.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Mark
Crouch Clinic, 2-9 employees
January 2018
Easy to use but could use some updating for facility billing and report staff
Easy to use but could use some updating for facility billing and report staff
Pros
It is easy to learn and to use, and some of the tech support helps you resolve the issues that you are facing.
Cons
It would be better if they do some updating on the facility billing and probably hired a new report writer as well as he seems very annoyed/irritated whenever he is contacted.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Robert
UR1, 2-9 employees
August 2017
Among the bests out there
Among the bests out there
Pros
People at TotalMD genuinely care about providing a good satisfactory service to their clients rather than focusing on making money off of them. They charge you by the user and no provider which is great of them. This helps small practices work cost effectively. The platform has a lot to offer. It has all this choice for features and things you can do with it. And all that at a very reasonable price. I cannot rave enough about their customer service. I am really glad they kept it in-house.
Cons
The do not as yet have a toll which verifies addresses for you which causes for slight inconvenience and extra work. Although the people at TotalMD have given assurance that they are introducing that in the upcoming version.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Tracy
Especially Births, 1-10 employees
June 2017
Recommended for clinics. Saves time
Recommended for clinics. Saves time
Pros
A very user-friendly interface. The software is very simple to operate and efficient in its working. TotalMD has helped us achieve a lot ever since we started on it. It has a number of great features. Charting is a breeze and it has helped clear up so much time off of the physicians’ schedule. Another great thing is that it allows us to do charting on our own which is more efficient compared to when the company does that for you so when you have to do the billing, there are a lot less errors and you know what is what. Everything gets done very quickly which allows us to attend more patients in a day, helping us turn a better revenue cycle.
Cons
None. We have been very satisfied with its performance. There are glitches in the system sometimes. Getting hold of customer service can take a lot of time.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Darlene
Wesley Chapel Neuro, 11-50 employees
December 2016
Using it for private practice
Using it for private practice
Pros
The system offers you all the tools necessary to form 1500s, modify them on the software and send them out. Correct any errors and update billings and keep tabs on the revenue cycle.
Cons
The system is full of glitches. I have software designing experience before I joined the healthcare profession so I can acknowledge and appreciate the great work that has been put into programming this complex software to be comprehensive and user-friendly. i understand fully the difficulties they would have had to overcome and the sheer will they would have needed to build it. When I have an issue, I have to first pay and get a ticket to get access to a support staff member. There is a punch card given to you for the number of calls you are allowed to make. To hire a member who can do my billing for me, I have to pay to have him trained. So, I ended up doing my own billings since I know my way around, the rest I believe I have cracked, for the most part. There is still a lot of of errors in statements and unbalanced bills and they are quite exhausting and tough to change.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Sally
Sandia Neurology PC, N/A employees
September 2016
Inconsistent performance
Inconsistent performance
Pros
Decent layout. Their support staff is competent. They always help with any queries and issues in a timely fashion.
Cons
when we switched to TotalMD, transferring data from our existing system to it was such a huge hassle. The vendor and our time zones differed which furthered the delay
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Judy
Clinic on the park , N/A employees
September 2016
Highly recommended. Awesome service.
Highly recommended. Awesome service.
Pros
One of the best EHR software companies out there. TotalMD has taken care of our needs since the very beginning. Their support staff is very knowledgeable and helpful. Any and all issues reported are expected to be resolved in a timely manner. The system is easy to operate and great to work with and most of the credit for it goes to their incredibly courteous staff. The billing part of the system is good. Filing claims virtually is very simple and quick.
Cons
We have not come across any major issues so far that the support staff didn’t readily help us with.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jackie
DFW Surgical, 1-10 employees
August 2016
Billing Service review of TotalMD
Billing Service review of TotalMD
Pros
First of all the product is very easy to learn and use. Secondly, it also supports all our billing needs, which is great, and the tech support is responsive and helps in resolving problems instantly. The second level support is excellent!
Cons
Secondary claims are not supported by this product. The first level support of this product does not really suit our needs.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Barry
Quick Claims, 2-9 employees
July 2016
Efficient and easy
Efficient and easy
Pros
The system is designed to provide maximum ease of use. Super easy to train our staff to handle the documentation. Even the most complex processes have been made to look simplistic. Nothing requires too many steps.
Cons
Nothing. I have zero complaints with TotalMD. They provide a great service for practice of all sizes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Southwest kidney institute, N/A employees
July 2016
user-friendly
user-friendly
Pros
This EMR is easy to learn, is user-friendly, and is cost-effective. The support team is great, and they respond in a very friendly manner and solve things for you immediately. We use the cloud-based version for our Clinic, and it is very economical for us. You can easily customize it according to your requirements. The tech team is prompt in responding which is super amazing.
Cons
They need to work on their spreadsheet, it needs to be better and should have a proper feature to view the comparison between months.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Katherine
Impact Chiropractic Clinic, N/A employees
March 2016
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Great layout. Amazing support
Great layout. Amazing support
Pros
TotalMD EHR Software offers the utmost ease of use and a comprehensive layout designed to cut down on day-to-day tasks. The tech assisting staff is highly efficient and great at their job. The company provides awesome training with all basis covered. Using the system after it is a breeze. The billing system and support staff are great. Helps us run a smooth practice. Very impressive.
Cons
There are very few problems with this software. Although, it would be great if they could remove the additional screen pop-up of the same patient history when we are transferring it to the ledger to the other account. All in all, it good software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Larry
Not Specified, N/A employees
July 2022
Company Staff is Top Notch
Company Staff is Top Notch
Pros
Their billing section works great with the EHR. The system is comprehensive through and through, mainly because of the assisting staff. The company staff is top-notch. They are kind, patient, and always willing to work with you to reach the desired outcome. Their training and support members are very knowledgeable and are devoted to their job. Unlike most companies who outsource their customer service, people at TotalMD take care of their clients. One staff member, in particular, was consistently extraordinary in his care and determination to help you, he always finds a solution for you and is exceptionally amiable.
Cons
Perhaps because of how great the customer service is, it takes too long to access them when you call them. It would be great if you could schedule a call beforehand so you wouldn’t have to wait so long. Nonetheless, it is good software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Rosie
Life Bridge Health Hospital, 500+ employees
June 2022
Nearly a year later- still fulfilled
Nearly a year later- still fulfilled
Pros
TotalMD EHR Software is simple to use and client-friendly. The software permits you to form rectifications decently basic.
Cons
The report region is decently essential within the yield. There are a few ways to induce valuable and required data but the reports are not in an organized way. I would adore seeing a few updates to their report introduction. I hope they update it.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Lisa
Medical Practice, 2-9 employees
May 2022
All the patient information we need!
All the patient information we need!
Pros
We can tailor the settings according to our practice. It has extensive documentation to provide all the information you would need.
Cons
There are no cons to report and I am very satisfied with the results.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Exmo
Hyacinth AIDS Foundation, 50-99 employees
May 2022
It helped me get where I am
It helped me get where I am
Pros
The price is what convinced me to buy this software in the first place. I was able to implement it on my own and it is easy to use and understand. It helps us run our own billing company.
Cons
It has improved a lot so no cons
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Laura
LG Medical Billing, 1 employees
May 2022
Fully satisfied
Fully satisfied
Pros
The system has been a miracle for us ever since we came across it. From the implementation, setup, and training to the customer care all their services are top tier.
Cons
I want to see more variety in the report formats available, kindly update it.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Lisa
Flannery Consulting and Billing , 2-9 employees
April 2022
Very happy with this EHR platform
Very happy with this EHR platform
Pros
They constantly update the solution to find more ways to increase productivity. The customer support is available for training and other assistance.
Cons
Since we are a small practice we do not need many of the features although we acknowledge their value.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Cari
Mark A Pleatman MD, 2-9 employees
April 2021
TotalMD
TotalMD
Pros
It is an updated and a modern-looking software. It is a user-friendly software and the customer service is also amazing.
Cons
Nothing negative comes to my mind regarding TotalMD. This is an amazing software.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Chad
-, 2-9 employees
March 2021
Review for Total MD
Review for Total MD
Pros
The program is seamless to utilize. Their tech support is an added bonus. There is always a customer support provider present to resolve my problems.
Cons
In my opinion, there is no con for this software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Mark
Health, Wellness and Fitness, 1 employees
February 2021
I really like it
I really like it
Pros
It is a stable system that is easy to use and understand. It can be integrated with other solutions and give patients access to their reports too.
Cons
We had some concerns at the start but they were solved during the training phase.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Laura
River Acres Medical Group, 2-9 employees
December 2020
a good cost-effective investment
a good cost-effective investment
Pros
I like the ease TotalMD offers. Navigating the software and getting tasks done takes very little time and effort. I have used many EMR software over the years but none provided service as good at a price so reasonable as TotalMD does.
Cons
In the beginning, there were a lot of glitches but this thing has been fixed as they introduced newer updates. we no longer face any major issues with the system’s working.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Hayden
Not Specified, N/A employees
March 2019
simple and functional
simple and functional
Pros
I like how easily accessible their support staff is. They are always friendly and willing to help you through any issue in a manner. The software has a powerful billing system. It has all the functions and features of a large organization billing system and it provides comprehensive reports. overall, all functions run seamlessly in totaled.
Cons
I love their billing system but it refuses to deal with secondary claims. The first level of support doesn’t have all the information and the features are not specific to our needs. Although second level support is amazing.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Parker Brady
Not Specified, N/A employees
March 2019
Support needs improvements
Support needs improvements
Pros
TotalMD is a straight-forward and easy to use EMR service. The software has an array of functionalities to offer at a cost very reasonable compared to other competitors on the market. There is a considerable number of opportunities for customization. Appointments and schedules are very easily created and managed.
Cons
Their customer support isn’t the most efficient and accessible. There have been so many instances when reporting was a pain due to glitches. But having to deal with the support is a whole another trouble as they work on a different timeline and we have to wait until they are open for service.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Preston Edwin
Not Specified, N/A employees
March 2019
Fantastic service from a great company
Fantastic service from a great company
Pros
My experience with TotalMD has been great the system is very easy to learn to operate. The interface is simple and user-friendly. Their entire staff is brilliant. My experience with them from the very beginning has been great. My first sales representative to any customer service operator, they are extremely pleasant and helpful. Always responsive and eager to assist you with any issue you may be facing
Cons
There are as such no problems with the system. Only, they do not allow me to send out claims from their clearinghouse and I am required to use a separate one each time. Which is a little troublesome.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Teresa
G. Anesthesia, PLLC, 1-10 employees
December 2018
Poor billing module
Poor billing module
Pros
The system is well designed with some great features and functions. This is amazing because the asking price is incredibly reasonable. Although, there are some areas that could use some tweaking.
Cons
the EHR part works fine but claims denial conversions take a long time which is a problem. Not the most intuitive as even simple tasks like retrieving reports from patient records take a lot of clicks and steps. Wouldnt recommend to billing companies.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
4
Jennifer
Not Specified, N/A employees
December 2018
Super Amazing
Super Amazing
Pros
Their customer service is super friendly. The customer service representative that is assigned to us is really awesome, she answered all of the questions that I had. It was so easy to switch from the previous EMR to TotalMD. This product is really great for us and comes at an affordable price, especially when we are a small business.
Cons
If they could give a manual with the system that would be great, so that when you face a problem you don’t have to call the tech team again and again, bugging them. Although the tech team is really great and has always sorted out all my issues on the phone.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jodi
Healing Ground LLC, 1-10 employees
December 2018
Good Software
Good Software
Pros
The software is great, as it is easy to use, plus the customer service is great as well.
Cons
A few times it gets really hard to know where youre typing while entering the account number as the cursor disappears.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Debbie
DT Medical Billing, 1-10 employees
November 2018
-
-
Pros
It’s a pretty decent service considering the low prices they charge for it. we are a Billing Service and totaled provides us with the right tools. the company is very responsive to our requests for support and the suggestions for product improvement.
Cons
Secondary claims aren’t processed in this billing system which is a bit of a nuisance. First level support is inadequate however the second level is decent.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Julia Hampton
Not Specified, N/A employees
November 2018
Extremely user-friendly. Love the features
Extremely user-friendly. Love the features
Pros
The software has no extensive learning period which makes it very easy to use for users with all expertise levels and ages. Their staff is amazing. The sales representatives were super friendly and kind. Their support staff is easily accessible and always willing to understand your issues to help resolve them. All the features are intuitive. I love how efficient TotalMD has made my practice.
Cons
I have not encountered any fault or error with this software so far. I am completely satisfied with its performance and would recommend other clinics to use it too.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Angel
East Valley Counseling Associates, 1-10 employees
October 2018
Mixed results
Mixed results
Pros
The customer service is very prompt and the product is well supported which is great.
Cons
There is a time difference in the system, and data transfer was not easy from the existing system.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Judy
clinic on the park, 1-10 employees
July 2018
Average software. Much room for improvements.
Average software. Much room for improvements.
Pros
The TotalMD software takes care of your patient’s records, everyday documentation and practice management needs. Their PM platform has worked wonders for our clinic. Their Revenue cycle management module is fairly good, no advanced features though. Their support staff is incredibly patient and helpful. They do not rip you off by charging for individual things, very reasonable. Not the best there is on the market but it works fine and delivers value for money.
Cons
The reporting feature does not work as smooth as one would want. The system does not integrate well with the clearinghouse which adds to our work. Not the most user-friendly software I have used. Some features are quite outdated and exhibit too many glitches that the site crashes every now and then.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Preston
Outsourced Health Solutions LLC, 1-10 employees
July 2018
Highly recommended for small to mid-size practices
Highly recommended for small to mid-size practices
Pros
The software is very reasonably priced and has some great functionalities to offer. The system is designed so that it is comprehensive to the users and easy to operate. It is super easy to set up the system, no difficulty in implementation. They have excellent support staff to help you with any issues along the way. I have been very pleased with its performance and would definitely recommend it to other small to mid-sized medical health practices.
Cons
The cloud-based version can sometimes seem heavy and slow. I wish it allowed you to use the service with any clearinghouse easily.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Holly
Stone Ridge Billing LLC, 1-10 employees
June 2018
Nothing bad to say about the software. It is an excellent product.
Nothing bad to say about the software. It is an excellent product.
Pros
The product is really amazing. It is very easy to learn and use, the price is fair, their tech support is doing a great job at helping and assisting, and the best thing is that I can use it from any computer, even when I was abroad. We literally think that we should have made the decision of using TotalMD 5 year earlier, but better late than never. The insurance and billing is extremely quick and accurate. There are no glitches that we see, and its been quite a while.
Cons
Sometimes we have to wait when the line is queued, but once youre connected with them you get their undivided attention until the problem gets resolved.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ana
Jupiter Gardens Medical Center, 2-9 employees
April 2018
High performance system
High performance system
Pros
It is an easy to use software, its performance in all aspects is super amazing. It is a reliable system, no worries of data being corrupted, the data is well secured. There isn’t much need of support with this system. Their video library also keeps on increasing which is very informative and FREE as well. The system has an error reduction capability. It is cost-effective. Overall it is a great software and I would recommend everyone to get this system and make their lives easy.
Cons
If you have a large office, it would be best to get your current system evaluated before installing and setting things up, because later that might cause an issue if your equipment is older.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Scott
Ability Clinical Technologies, 1-10 employees
March 2018
Gets the job done. Good staff
Gets the job done. Good staff
Pros
The most prominent quality of TotalMD might just be the fact that it is quite cheap in comparison to other similar products on the market. And it works fairly alright. The software is comprehensive. It does most the things you would need an EHR to do. It is not difficult to maneuver. The support team is very efficient. We have had technical problems in the past but the staff fixes them in time.
Cons
When we started using this software, we faced a swarm of technological problems with the system but the tech support team accessed our computers to fix it for us. There were teams when we were required to keep our computers on for hours for them to work on fixing problems with the software.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Geraldine
pathways to healing, 1-10 employees
February 2018
A decent cost-effective service
A decent cost-effective service
Pros
We are very satisfied with CP’s performance. We switched to it fairly recently. Setting up and implementation took less than a month. Most of this work is done remotely which saved us money. Our whole staff utilizes the EHR solution, it is very easy to navigate for everyone. The coding is up to date. Locating documents and retrieving medical records is considerably simple with ChartPerfect. All in all, a very good economical solution for all types of medical healthcare facilities.
Cons
updates take a while to install. No other major issues.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Larry
Odyssey Family Care Center , N/A employees
January 2018
Many great features for the price
Many great features for the price
Pros
According to the price, its a great software with great features. Our previous experience with a practice management system was a failure. The installation of this software was very quick and smooth, the training was nice, and the system is easy to use. They offer a fully functional demo which helps you give an idea of how it is and helps you make your decision of whether or not you want it. It feels like we chose the right software as it has been a great experience. It has really amazing features like text reminders, customizable pages, interactive real-time texting, customizable reports, customizable templates etc.
Cons
There is no patient history or recalling for lost patients. The texts that we receive does not show the patients name. The icons are very small and there is not feature or functionality to enlarge the icons and font.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Mark
Crouch Clinic, 2-9 employees
January 2018
Easy to use but could use some updating for facility billing and report staff
Easy to use but could use some updating for facility billing and report staff
Pros
It is easy to learn and to use, and some of the tech support helps you resolve the issues that you are facing.
Cons
It would be better if they do some updating on the facility billing and probably hired a new report writer as well as he seems very annoyed/irritated whenever he is contacted.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Robert
UR1, 2-9 employees
August 2017
Among the bests out there
Among the bests out there
Pros
People at TotalMD genuinely care about providing a good satisfactory service to their clients rather than focusing on making money off of them. They charge you by the user and no provider which is great of them. This helps small practices work cost effectively. The platform has a lot to offer. It has all this choice for features and things you can do with it. And all that at a very reasonable price. I cannot rave enough about their customer service. I am really glad they kept it in-house.
Cons
The do not as yet have a toll which verifies addresses for you which causes for slight inconvenience and extra work. Although the people at TotalMD have given assurance that they are introducing that in the upcoming version.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Tracy
Especially Births, 1-10 employees
June 2017
Recommended for clinics. Saves time
Recommended for clinics. Saves time
Pros
A very user-friendly interface. The software is very simple to operate and efficient in its working. TotalMD has helped us achieve a lot ever since we started on it. It has a number of great features. Charting is a breeze and it has helped clear up so much time off of the physicians’ schedule. Another great thing is that it allows us to do charting on our own which is more efficient compared to when the company does that for you so when you have to do the billing, there are a lot less errors and you know what is what. Everything gets done very quickly which allows us to attend more patients in a day, helping us turn a better revenue cycle.
Cons
None. We have been very satisfied with its performance. There are glitches in the system sometimes. Getting hold of customer service can take a lot of time.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Darlene
Wesley Chapel Neuro, 11-50 employees
December 2016
Using it for private practice
Using it for private practice
Pros
The system offers you all the tools necessary to form 1500s, modify them on the software and send them out. Correct any errors and update billings and keep tabs on the revenue cycle.
Cons
The system is full of glitches. I have software designing experience before I joined the healthcare profession so I can acknowledge and appreciate the great work that has been put into programming this complex software to be comprehensive and user-friendly. i understand fully the difficulties they would have had to overcome and the sheer will they would have needed to build it. When I have an issue, I have to first pay and get a ticket to get access to a support staff member. There is a punch card given to you for the number of calls you are allowed to make. To hire a member who can do my billing for me, I have to pay to have him trained. So, I ended up doing my own billings since I know my way around, the rest I believe I have cracked, for the most part. There is still a lot of of errors in statements and unbalanced bills and they are quite exhausting and tough to change.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Sally
Sandia Neurology PC, N/A employees
September 2016
Inconsistent performance
Inconsistent performance
Pros
Decent layout. Their support staff is competent. They always help with any queries and issues in a timely fashion.
Cons
when we switched to TotalMD, transferring data from our existing system to it was such a huge hassle. The vendor and our time zones differed which furthered the delay
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Judy
Clinic on the park , N/A employees
September 2016
Highly recommended. Awesome service.
Highly recommended. Awesome service.
Pros
One of the best EHR software companies out there. TotalMD has taken care of our needs since the very beginning. Their support staff is very knowledgeable and helpful. Any and all issues reported are expected to be resolved in a timely manner. The system is easy to operate and great to work with and most of the credit for it goes to their incredibly courteous staff. The billing part of the system is good. Filing claims virtually is very simple and quick.
Cons
We have not come across any major issues so far that the support staff didn’t readily help us with.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jackie
DFW Surgical, 1-10 employees
August 2016
Billing Service review of TotalMD
Billing Service review of TotalMD
Pros
First of all the product is very easy to learn and use. Secondly, it also supports all our billing needs, which is great, and the tech support is responsive and helps in resolving problems instantly. The second level support is excellent!
Cons
Secondary claims are not supported by this product. The first level support of this product does not really suit our needs.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Barry
Quick Claims, 2-9 employees
July 2016
Efficient and easy
Efficient and easy
Pros
The system is designed to provide maximum ease of use. Super easy to train our staff to handle the documentation. Even the most complex processes have been made to look simplistic. Nothing requires too many steps.
Cons
Nothing. I have zero complaints with TotalMD. They provide a great service for practice of all sizes.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Southwest kidney institute, N/A employees
July 2016
user-friendly
user-friendly
Pros
This EMR is easy to learn, is user-friendly, and is cost-effective. The support team is great, and they respond in a very friendly manner and solve things for you immediately. We use the cloud-based version for our Clinic, and it is very economical for us. You can easily customize it according to your requirements. The tech team is prompt in responding which is super amazing.
Cons
They need to work on their spreadsheet, it needs to be better and should have a proper feature to view the comparison between months.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Katherine
Impact Chiropractic Clinic, N/A employees
March 2016