TotalMD Reviews

Pros

I find TotalMD EHR Software really easy to use, with a layout that helps cut down on daily tasks. The tech support team is super efficient and really knows their stuff. The training covered everything I needed, making it easy to use the system afterward. The billing system and support team are both great and help keep my practice running smoothly. I'm really impressed overall.

Cons

There are very few problems with this software. Although, it would be great if they could remove the additional screen pop-up of the same patient history when we are transferring it to the ledger to the other account. All in all, it good software.

Pros

The billing section works seamlessly with the EHR, making everything run smoothly for me. The system is thorough, thanks to the amazing support staff. The team at TotalMD is top-notch, they're kind, patient and always ready to work with me to achieve the best results. Their training and support team is very knowledgeable and clearly dedicated to their work. Unlike many companies that outsource customer service, TotalMD's team takes care of their clients directly. One staff member, in particular, was always extraordinary in his care and determination to help..he always found a solution and was incredibly friendly.

Cons

Maybe because the customer service is so great, it sometimes takes a while to reach them when I call. It would be nice if I could schedule a call in advance to avoid long wait times. But overall, it's still good software.

Pros

It is really easy to use and user-friendly. It makes fixing mistakes simple and quick.

Cons

The report region is decently essential within the yield. There are a few ways to induce valuable and required data but the reports are not in an organized way. I would adore seeing a few updates to their report introduction. I hope they update it.

Pros

We can tailor the settings according to our practice. It has extensive documentation to provide all the information you would need.

Cons

There are no cons to report and I am very satisfied with the results.

Pros

The price is what convinced me to buy this software in the first place. I was able to implement it on my own and it is easy to use and understand. It helps us run our own billing company.

Cons

It has improved a lot, so I don't have any cons to mention.

Pros

The system has been a miracle for us ever since we came across it. From the implementation, setup, and training to the customer care all their services are top tier.

Cons

I want to see more variety in the report formats available, kindly update it.

Pros

They keep updating the solution to help improve productivity. The customer support team is always available for training and any other help I need.

Cons

Since we are a small practice we do not need many of the features although we acknowledge their value.

Pros

It is an updated and a modern-looking software. It is a user-friendly software and the customer service is also amazing.

Cons

Nothing negative comes to my mind regarding TotalMD. This is an amazing software.

Pros

It is really easy to use and the tech support is a great bonus. There's always someone from customer support available to help solve any problems I have.

Cons

In my opinion, there is no con for this software.

Pros

It is a stable system that is easy to use and understand. It can be integrated with other solutions and give patients access to their reports too.

Cons

We had some concerns at the start but they were solved during the training phase.

Pros

I like the ease TotalMD offers. Navigating the software and getting tasks done takes very little time and effort. I have used many EMR software over the years but none provided service as good at a price so reasonable as TotalMD does.

Cons

In the beginning, there were a lot of glitches but this thing has been fixed as they introduced newer updates. we no longer face any major issues with the system’s working.

Pros

I really appreciate how easily accessible their support staff is. They're always friendly and willing to help with any issue in a timely manner. It also has a powerful billing system, with all the functions and features of a large organization's billing system, plus comprehensive reports. Overall, everything runs seamlessly in TotalMD.

Cons

I love their billing system but it refuses to deal with secondary claims. The first level of support doesn’t have all the information and the features are not specific to our needs. Although second level support is amazing.

Pros

It is a simple and easy-to-use EMR service. It has a lot of great features at a really reasonable price compared to others. I can customize it in many ways and creating and managing appointments and schedules is super easy.

Cons

Their customer support isn’t the most efficient and accessible. There have been so many instances when reporting was a pain due to glitches. But having to deal with the support is a whole another trouble as they work on a different timeline and we have to wait until they are open for service.

Pros

My experience with TotalMD has been great. The system is easy to learn and operate and the interface is simple and user-friendly. Their entire staff is amazing. From the very beginning, my experience has been excellent..whether it's the sales representative or any customer service operator, they're always pleasant and helpful. They're quick to respond and eager to assist with any issue I might face.

Cons

There are as such no problems with the system. Only, they do not allow me to send out claims from their clearinghouse and I am required to use a separate one each time. Which is a little troublesome.

Pros

It is well-designed with some great features and functions, especially considering how reasonable the price is. However, there are a few areas that could use some tweaking.

Cons

The EHR part works fine, but claim denial conversions take a long time, which is a problem. It's not the most simple either, as even simple tasks like retrieving reports from patient records take a lot of clicks and steps. I wouldn't recommend it to billing companies.

Pros

Their customer service is super friendly. The customer service representative that is assigned to us is really awesome, she answered all of the questions that I had. It was so easy to switch from the previous EMR to TotalMD. This product is really great for us and comes at an affordable price, especially when we are a small business.

Cons

It would be great if they provided a manual with the system, so when I face a problem, I don't have to keep calling the tech team. Although, the tech team is really great and has always sorted out all my issues over the phone.

Pros

It is great because it's super easy to use and the customer service is excellent too.

Cons

A few times, it's really hard to know where I'm typing when entering the account number because the cursor disappears.

Pros

It's a pretty decent service, especially considering the low prices. We're a billing service and TotalMD provides us with the right tools. The company is very responsive to our support requests and open to suggestions for product improvement.

Cons

Secondary claims aren't processed in this billing system, which is a bit problem for me. The first level of support isn't great but the second level is decent.

Pros

The software has no extensive learning period which makes it very easy to use for users with all expertise levels and ages. Their staff is amazing. The sales representatives were super friendly and kind. Their support staff is easily accessible and always willing to understand your issues to help resolve them. All the features are intuitive. I love how efficient TotalMD has made my practice.

Cons

I have not encountered any fault or error with this software so far. I am completely satisfied with its performance and would recommend other clinics to use it too.

Pros

I find the customer service to be really prompt and the product is well-supported, which is great.

Cons

I noticed there's a time difference in the system and transferring data from the existing system wasn't easy.