TotalMD Reviews

“Practical and reliable tool”

Pros

Using this application feels very easy and it's been really useful for the way I work. It's simple to use and easy to manage day to day.

Cons

The reporting system could definitely be improved and would be better with more capable reporting features.

“Shared database access”

Pros

Easy to use and user friendly!! I really appreciate that we can work from different facilities and still have access and being able to get into the database anytime is a huge plus.

Cons

One limitation is that it has to be installed on a computer so we cannot just sign in from any computer. It would also be really helpful if it supported logging in from a MacBook. I'd also love a feature that lets me print a client's full claim history, similar to a zero statement but including every claim even the ones still waiting on remittance. Another challenge is that once an invoice has already been sent, we cannot send a statement showing all claims and payments until the next month.

“Valuable workflow insights”

Pros

One of the best parts of this program is how much work I can handle with it and the variety of reports it gives me.

Cons

I really haven't come across any major negatives. If anything, I'd just like to see broader access to more types of reports that include patient data.

“Fast and dependable”

Pros

The thing I appreciate most is how fast their service is.

Cons

There really isn't anything I dislike about Total MD.

“Friendly support team”

Pros

Right from the start, the system has been very user-friendly and simple to work with. Everything feels logical and makes sense which makes day-to-day use much better. On top of that, the support team has been wonderful.

Cons

At this point, I don't have any complaints. I genuinely enjoy using the system.

“Smooth EMR transition”

Pros

Switching over from my previous EMR system was a very easy process which I really appreciated.

Cons

Creating my template wasn't exactly the most enjoyable part but in the end it was fairly user-friendly to work with.

“Responsive and helpful”

Pros

We use this software across a lot of client accounts and one of the biggest reasons we keep coming back to it is how user-friendly it is. The interface feels simple and the support team is always quick to respond and genuinely helpful when something comes up.

Cons

A few of the update requests we've submitted have taken a while to get addressed although to their credit, those changes do eventually get implemented.

“Easy implementation”

Pros

Using it feels very simple and easy which really helps speed things up when you're trying to implement the software in a company. That makes it a very practical and appealing option.

Cons

Performance can vary depending on the computer it's running on so companies with older hardware may run into a few issues when using the program although nothing too serious.

“Appointment scheduling win”

Pros

It only takes a few minutes to book an appointment and check benefit coverage.

Cons

Submitting claims and posting an ERA are handled in a very simple way for a medical biller.

“Fantastic report builder”

Pros

Everything about it has been excellent especially the report builder.

Cons

None so far.

“Great design, Incredible support”

Pros

I find TotalMD EHR Software really easy to use, with a layout that helps cut down on daily tasks. The tech support team is super efficient and really knows their stuff. The training covered everything I needed, making it easy to use the system afterward. The billing system and support team are both great and help keep my practice running smoothly. I'm really impressed overall.

Cons

There are very few problems with this software. Although, it would be great if they could remove the additional screen pop-up of the same patient history when we are transferring it to the ledger to the other account. All in all, it good software.

“Top-Quality Team”

Pros

The billing section works seamlessly with the EHR, making everything run smoothly for me. The system is thorough, thanks to the amazing support staff. The team at TotalMD is top-notch, they're kind, patient and always ready to work with me to achieve the best results. Their training and support team is very knowledgeable and clearly dedicated to their work. Unlike many companies that outsource customer service, TotalMD's team takes care of their clients directly. One staff member, in particular, was always extraordinary in his care and determination to help..he always found a solution and was incredibly friendly.

Cons

Maybe because the customer service is so great, it sometimes takes a while to reach them when I call. It would be nice if I could schedule a call in advance to avoid long wait times. But overall, it's still good software.

“Almost a year in, still worth it”

Pros

It is really easy to use and user-friendly. It makes fixing mistakes simple and quick.

Cons

The report region is decently essential within the yield. There are a few ways to induce valuable and required data but the reports are not in an organized way. I would adore seeing a few updates to their report introduction. I hope they update it.

“All the data we need”

Pros

We can tailor the settings according to our practice. It has extensive documentation to provide all the information you would need.

Cons

There are no cons to report and I am very satisfied with the results.

“Key to my success”

Pros

The price is what convinced me to buy this software in the first place. I was able to implement it on my own and it is easy to use and understand. It helps us run our own billing company.

Cons

It has improved a lot, so I don't have any cons to mention.

“Completely Satisfied”

Pros

The system has been a miracle for us ever since we came across it. From the implementation, setup, and training to the customer care all their services are top tier.

Cons

I want to see more variety in the report formats available, kindly update it.

“Flexible and responsive”

Pros

Being built and run in the USA is a big plus for me. I'm able to customize it the way I want and the system isn't overly complicated so I can tweak things on my own as I go. Whenever I need help, customer service is very willing to step in and they always come back with a solution.

Cons

Honestly, I don't really have any complaints at this point. Anything that has frustrated me has usually been due to my own operator error. There are also a few features I assumed would be useful but aren't included in the software though to be fair, they were never promised. I'm especially looking forward to future EHR updates since that part of the package still feels like it's in its early stages but it has a lot of room and potential to grow.

“Outdated and unreliable”

Pros

One useful feature is the ability to print CMS1500 forms to PDF. That's honestly the only positive thing I can say about this software. We're a billing company handling Rehabilitation Practices and this is by far the worst software product we've come across.

Cons

The problems are too many to fully list but the biggest ones stand out right away. The system is unavailable more often than it works and even when it is up, it runs very slow. It also doesn't let you work on multiple tasks at once. The reporting tools feel extremely outdated and customer support ends up being a complete waste of time because they don't follow through on what they say they will do. Every CPT code shows up as a separate line in the ledger which makes things unnecessarily difficult. On top of that, the reports are inconsistent and don't provide the information needed to properly track data for claim follow-up. Despite being advertised as web-based software, it really isn't, it's just a remote connection into their computer. I would stay far away from this software. We have already decided not to accept any clients who use it and we've stopped using it for active billing entirely, only keeping it around to finish cleaning up this account.

“Stable integration tools”

Pros

Right from the start, this has been an excellent product that's simple to work with. It runs very reliably overall, with only a few occasional glitches here and there. The integration with Trizetto is a big plus as well especially since that product has also worked really well for us.

Cons

Reporting is one of the weaker parts and the setup process gave us quite a few issues that had to be handled during training which made that part less effective than it should have been. Still, the system is fairly easy so extensive training wasn't really necessary. We use Amazing Charts as our EMR and because the HL7 connection only goes one way, we have to do scheduling in AC instead of TMD. That's frustrating because TMD actually has a really strong scheduler that we're unable to take advantage of.

“Helpful provider search”

Pros

One thing that's really useful is being able to search for my doctor and other medical professionals, see what services they offer and check the ratings for each provider.

Cons

I don't really have any complaints about this program. It does what it's supposed to do and the results have been satisfying for me.