Total 278 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars22%
3
Stars11%
2
Stars5%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Emma
Mental Health Care, 1-10 employees
Less than 6 months
“Owner
Pros
Assessment tools and evaluations.
Cons
Similar concerns reiterated: lack of Mac compatibility, user-friendliness, language errors, and unreliable appointment reminders.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Melissa
Mental Health Care, 1-10 employees
Less than 6 months
“Lifesaver
Pros
Collaborating with the Valant team to personalize my EHR experience has been enjoyable. The challenge of note-taking has been alleviated with a visual overview of tasks completed, ongoing, and finished!
Cons
Numerous bugs, limited utility in various features, sluggish performance, and an outdated, inconsistent interface.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Jamie
Mental Health Care, 11-50 employees
Less than 6 months
“Valant
Pros
Valant offers straightforward formats for case notes and integrates diagnosis codes with ICD-10, crucial for efficient paperwork and billing.
Cons
Diagnosis codes not aligned with ICD-10, leading to insurance claim denials.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Caitlin
Mental Health Care, 1-10 employees
Less than 6 months
“Valant Software
Pros
While some find it intuitive, others may feel overwhelmed by unnecessary options and redundant pathways. Simplification would enhance its utility.
Cons
Recurrence of bugs, limited functionality, sluggish performance, and an outdated interface.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
10
Functionality
7
Julia
Mental Health Care, 1-10 employees
Less than 6 months
“Stay awat
Pros
Accessible via the internet.
Cons
Lack of customization poses patient safety concerns; despite customer service availability, reluctance to accommodate requests due to programming constraints.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Jennifer
Mental Health Care, 1-10 employees
Less than 6 months
“Fantastic Support
Pros
Valant's support throughout the entire process has been exceptional. From initial inquiries and product demos to training and implementation, their service has consistently been prompt and valuable. I highly recommend their customer service for all product-related needs.
Cons
Recurrent issue of appointments becoming undone or disappearing, impacting scheduling reliability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brittainy
Mental Health Care, 1-10 employees
Less than 6 months
“What I think about Valant
Pros
Capable of generating various reports including insurance aging reports and monthly income summaries. It provides reminders for incomplete client notes, facilitates one-click billing, offers a client portal, customizable templates, pre-appointment client assessments, and responsive customer support. Efforts are made to update the software based on user feedback.
Cons
Pricing deemed high for the value offered, occasional interface challenges on touchscreen devices.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
9
Donna
Mental Health Care, 1-10 employees
Less than 6 months
“Valant EHR
Pros
Comprehensive training post-purchase.
Cons
Incomplete development of cloud-based treatment plan tool.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
10
Functionality
5
Sheri
Mental Health Care, 11-50 employees
Less than 6 months
“Take the good with the bad
Pros
I appreciate Valant's visual aesthetics and navigation.
Cons
Absence of online intake and consent forms for patients, complicated statements, and inability to subtract users.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
2
Functionality
7
Nora
Mental Health Care, 1-10 employees
Less than 6 months
“Practice
Pros
Familiarity with the program and affordable pricing.
Cons
Repetition of concerns regarding bugs, limited functionality, and interface inconsistencies.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Dianna
Mental Health Care, 1-10 employees
Less than 6 months
“great product for my private psychology practice
Pros
User-friendly interface with thorough, personalized training.
Cons
Confusion in patient payment reflection, lack of feedback on claim rejections, and additional charges for third-party billing services.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Theresa
Mental Health Care, 1-10 employees
Less than 6 months
“Valant Behavioral Health
Pros
The intake process is exceptionally well-designed, minimizing manual input. The availability of numerous screening tools with automatic result generation, customizable to suit individual needs, is commendable.
Cons
Discontent with Treatment Plan Template's intuitiveness and document upload difficulties on mobile devices.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
8
Functionality
7
Candyce
Mental Health Care, 11-50 employees
Less than 6 months
“Good program
Pros
Exceptional customer service.
Cons
Frequent timeouts and crashes necessitating program restarts.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Michael
Mental Health Care, 11-50 employees
Less than 6 months
“Exceptional Value
Pros
Transparent pricing with comprehensive integration and setup support, prompt responses to queries.
Cons
Requires a moderate level of technological proficiency for effective usage, though functional without extensive data configuration knowledge.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mark
Mental Health Care, 1-10 employees
Free Trial
“Reliable software, but outdated interface and surpassed in features by competitors.
Pros
Dependable and user-friendly claims submission/reporting process remains the mainstay. Online measures are beneficial despite occasional glitches. Pricing is reasonable, backed by excellent customer service and training.
Cons
Primarily tailored to psychiatrists, with templates and features less suited for psychologists or therapists; reiterated issues with bugs, limited functionality, and interface inconsistency.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
deborah
Mental Health Care, 11-50 employees
Less than 6 months
“Valant
Pros
Thorough and comprehensive, guiding users through all aspects of care with multiple scales.
Cons
Navigation challenges and delayed support responses noted.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Annette
Mental Health Care, 11-50 employees
Less than 6 months
“Amazing Software System
Pros
Fully integrated system with features like a Patient Portal for pre-appointment assessments, customizable EMR templates, reasonable pricing compared to competitors, real-time claims and eligibility checks, and HIPAA-compliant messaging.
Cons
Separate clearinghouse system deemed efficient despite being independent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patty
Mental Health Care, N/A employees
Less than a year
“I have been using this EMR since 3/2016
Pros
Affordable option with the ability to integrate client questionnaires seamlessly into clinician notes.
Cons
Lack of dual appointment confirmation methods for informing both parents, particularly pertinent for appointments involving children.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10