Total 278 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

22%

3

Stars

11%

2

Stars

5%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E

Emma

Mental Health Care, 1-10 employees

Less than 6 months

1.0
January 2017

Owner

Pros

Assessment tools and evaluations.

Cons

Similar concerns reiterated: lack of Mac compatibility, user-friendliness, language errors, and unreliable appointment reminders.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

5

M

Melissa

Mental Health Care, 1-10 employees

Less than 6 months

5.0
January 2017

Lifesaver

Pros

Collaborating with the Valant team to personalize my EHR experience has been enjoyable. The challenge of note-taking has been alleviated with a visual overview of tasks completed, ongoing, and finished!

Cons

Numerous bugs, limited utility in various features, sluggish performance, and an outdated, inconsistent interface.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

J

Jamie

Mental Health Care, 11-50 employees

Less than 6 months

4.0
January 2017

Valant

Pros

Valant offers straightforward formats for case notes and integrates diagnosis codes with ICD-10, crucial for efficient paperwork and billing.

Cons

Diagnosis codes not aligned with ICD-10, leading to insurance claim denials.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Caitlin

Mental Health Care, 1-10 employees

Less than 6 months

3.0
January 2017

Valant Software

Pros

While some find it intuitive, others may feel overwhelmed by unnecessary options and redundant pathways. Simplification would enhance its utility.

Cons

Recurrence of bugs, limited functionality, sluggish performance, and an outdated interface.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

10

Functionality

7

J

Julia

Mental Health Care, 1-10 employees

Less than 6 months

2.0
January 2017

Stay awat

Pros

Accessible via the internet.

Cons

Lack of customization poses patient safety concerns; despite customer service availability, reluctance to accommodate requests due to programming constraints.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

2

J

Jennifer

Mental Health Care, 1-10 employees

Less than 6 months

5.0
January 2017

Fantastic Support

Pros

Valant's support throughout the entire process has been exceptional. From initial inquiries and product demos to training and implementation, their service has consistently been prompt and valuable. I highly recommend their customer service for all product-related needs.

Cons

Recurrent issue of appointments becoming undone or disappearing, impacting scheduling reliability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

B

Brittainy

Mental Health Care, 1-10 employees

Less than 6 months

4.0
January 2017

What I think about Valant

Pros

Capable of generating various reports including insurance aging reports and monthly income summaries. It provides reminders for incomplete client notes, facilitates one-click billing, offers a client portal, customizable templates, pre-appointment client assessments, and responsive customer support. Efforts are made to update the software based on user feedback.

Cons

Pricing deemed high for the value offered, occasional interface challenges on touchscreen devices.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

10

Functionality

9

D

Donna

Mental Health Care, 1-10 employees

Less than 6 months

2.0
January 2017

Valant EHR

Pros

Comprehensive training post-purchase.

Cons

Incomplete development of cloud-based treatment plan tool.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

10

Functionality

5

S

Sheri

Mental Health Care, 11-50 employees

Less than 6 months

3.0
January 2017

Take the good with the bad

Pros

I appreciate Valant's visual aesthetics and navigation.

Cons

Absence of online intake and consent forms for patients, complicated statements, and inability to subtract users.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

2

Functionality

7

N

Nora

Mental Health Care, 1-10 employees

Less than 6 months

4.0
January 2017

Practice

Pros

Familiarity with the program and affordable pricing.

Cons

Repetition of concerns regarding bugs, limited functionality, and interface inconsistencies.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

D

Dianna

Mental Health Care, 1-10 employees

Less than 6 months

4.0
December 2016

great product for my private psychology practice

Pros

User-friendly interface with thorough, personalized training.

Cons

Confusion in patient payment reflection, lack of feedback on claim rejections, and additional charges for third-party billing services.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

T

Theresa

Mental Health Care, 1-10 employees

Less than 6 months

3.0
November 2016

Valant Behavioral Health

Pros

The intake process is exceptionally well-designed, minimizing manual input. The availability of numerous screening tools with automatic result generation, customizable to suit individual needs, is commendable.

Cons

Discontent with Treatment Plan Template's intuitiveness and document upload difficulties on mobile devices.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

8

Functionality

7

C

Candyce

Mental Health Care, 11-50 employees

Less than 6 months

4.0
November 2016

Good program

Pros

Exceptional customer service.

Cons

Frequent timeouts and crashes necessitating program restarts.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

M

Michael

Mental Health Care, 11-50 employees

Less than 6 months

5.0
October 2016

Exceptional Value

Pros

Transparent pricing with comprehensive integration and setup support, prompt responses to queries.

Cons

Requires a moderate level of technological proficiency for effective usage, though functional without extensive data configuration knowledge.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Mental Health Care, 1-10 employees

Free Trial

3.0
October 2016

Reliable software, but outdated interface and surpassed in features by competitors.

Pros

Dependable and user-friendly claims submission/reporting process remains the mainstay. Online measures are beneficial despite occasional glitches. Pricing is reasonable, backed by excellent customer service and training.

Cons

Primarily tailored to psychiatrists, with templates and features less suited for psychologists or therapists; reiterated issues with bugs, limited functionality, and interface inconsistency.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

D

deborah

Mental Health Care, 11-50 employees

Less than 6 months

5.0
October 2016

Valant

Pros

Thorough and comprehensive, guiding users through all aspects of care with multiple scales.

Cons

Navigation challenges and delayed support responses noted.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

10

A

Annette

Mental Health Care, 11-50 employees

Less than 6 months

5.0
October 2016

Amazing Software System

Pros

Fully integrated system with features like a Patient Portal for pre-appointment assessments, customizable EMR templates, reasonable pricing compared to competitors, real-time claims and eligibility checks, and HIPAA-compliant messaging.

Cons

Separate clearinghouse system deemed efficient despite being independent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Patty

Mental Health Care, N/A employees

Less than a year

5.0
September 2016

I have been using this EMR since 3/2016

Pros

Affordable option with the ability to integrate client questionnaires seamlessly into clinician notes.

Cons

Lack of dual appointment confirmation methods for informing both parents, particularly pertinent for appointments involving children.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10