Valant EHR Reviews

“Super

Pros

I like Valant's automation, simple interface, integrated clearinghouse, and excellent tech support.

Cons

The Check Eligibility function within the insurance tab could be enhanced for better utility.

“Excellent product!

Pros

Similar positive comments are made regarding Valant's ease of use, support, and accuracy in billing.

Cons

While the treatment planning tool functions adequately, it could be more user-friendly. Customer service experiences vary.

“Good, but with a few stupid annoying issues

Pros

I highlight various features of Valant, including integrated functions, mobile accessibility, reminders, and ease of use in billing and scheduling, though they caution about additional fees for integrated insurance clearinghouses.

Cons

Persistent technical issues, such as crashes and functionality limitations, have persisted despite attempts to resolve them. Integration with external services has also faced challenges.

“Just using billing software

Pros

Valant's billing capabilities and helpful support staff are noted as positives by users.

Cons

Data entry is time-consuming, exacerbated by additional work due to previous billing service issues.

“Merchant Services

Pros

I express frustration with Valant's restriction to a single merchant service company for payment processing.

Cons

While pricey, the system's robust features justify the cost, with ongoing improvements addressing previous concerns.

“VALANT is a very thorough program.

Pros

I appreciate Valant's attached scheduler, data autofill, assessment tools, patient portal, and billing setup ease.

Cons

Inclusion of EFT and ERA transfers in the overall price would streamline billing processes. Lack of internal biopsychosocial or intake assessment documents is noted.

“NO to Valant

Pros

While notes in Valant are generally considered good, some users find them lacking in customization options and feel that the software has not been updated frequently.

Cons

Not recommended for psychologists due to outdated features and limited integration capabilities.

“After much product testing...Valant wins!

Pros

list several positives of Valant, including automated assessments, customizable buttons, group note carry-over, prepopulation from previous notes, excellent customer service, cloud-based functionality, and compatibility with various devices.

Cons

The treatment planning feature is cumbersome, but a workaround has been devised. Telehealth integration is lacking, and external billing subscriptions are required.

“Practice makes Perfect

Pros

Ease of use, comprehensive features, helpful salesperson, and positive recommendations from other professionals are cited as reasons for choosing Valant despite its higher cost.

Cons

Limited customization options for note tabs have been observed, with occasional snarky customer service responses. Maintaining proficiency in system use is crucial to avoid repetition in inquiries.

“Valant User Review

Pros

I appreciate Valant's ease of learning, excellent customer service, and features like secure patient portal assessments and appointment reminders.

Cons

Expensive pricing, limited weekend customer support, and inflexibility regarding prescriber and clinician additions during contract renewal are notable concerns.

“Charting and billing at ease!

Pros

Charting and billing ease, document download, and available templates are praised by users.

Cons

Scheduling conflicts may arise due to the time commitment required for training sessions.

“My experience

Pros

Setting up new employees and contacting Valant for support are noted as easy processes by users.

Cons

Persistent technical issues, lack of navigational ease, absence of training materials for new employees, and inaccuracies in the eligibility check button have been noted.

“Professional-looking notes...when we can get it to work

Pros

The layout of therapy notes, including check boxes for easy charting and professional appearance, receives positive feedback from users, including commendations from medical professionals and attorneys.

Cons

Frequent Silverlight errors have caused productivity losses, particularly on Chrome browsers. The system's costliness exacerbates these issues, prompting consideration of switching providers.

“I would NOT recommend Valant

Pros

Submission of electronic claims and ERAs.

Cons

The reporting feature lacks accuracy, patient portal and demographics are not customizable, and appointments and transactions fail to synchronize.

“Hi I got the system in 2015

Pros

Nothing

Cons

Ineffective onboarding process with frequent staff turnover leading to discontinuous communication.

“Unique

Pros

Tailored for mental health, abundant features, user-friendly online support, and exceptional customer service with quick response times.

Cons

Insufficient report options for therapist payroll creation; limited utilization beyond billing, despite potential interest in scheduler and other features.

“Review

Pros

Excellent product! Intuitive interface! Ideal for its intended purpose!

Cons

Not compatible with Mac, lacks user-friendliness, occasional spelling and grammar errors in pre-populated language, and intermittent issues with the appointment reminder system.

“Very Nice Program

Pros

User-friendly interface, responsive customer service, seamless transfer of information between sessions, all support services based in the United States.

Cons

No significant drawbacks identified.

“Best product for our practice

Pros

We've encountered minimal issues with Valant.

Cons

Minor enhancements could elevate the treatment plan's effectiveness, despite being superior to many EHRs.

“Promising Upstart

Pros

Authentic Cloud technology and instant adaptability.

Cons

Lack of a functional inpatient module for Behavioral Health agencies, coupled with slow startup time.