Total 278 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars22%
3
Stars11%
2
Stars5%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Carl
Mental Health Care, 11-50 employees
More than a year
“Satisfied with Valant!
Pros
This platform meets my needs and is perfect for psych setting. The support team is very professional and helpful and resolves any issues that might pop up in a timely manner.
Cons
There really isnt much to say here. No issues no complaints just smooth sailing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carl
Mental Health Care, 1-10 employees
More than a year
“Happy with the results
Pros
The system works really well for a psych setting and the support team is fast and helpful whenever issues come up.
Cons
No cons to share.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kristen
Mental Health Care, 11-50 employees
More than a year
“Organizes paperwork and billing
Pros
Valant EMR makes billing and record keeping organized and well managed for me. It offers a secure HIPAA compliant platform where all my communications with clients and therapists about treatment, billing and scheduling can happen in a private safe space.
Cons
Sometimes updates can cause a few issues which means I have to submit tickets to Valant. Another thing is that once you enter a billing code and the amount for a client it doesnt change even if the amount changes. So the billing person has to manually adjust it. Its a quick fix though and the best part is that all claims can be submitted in one go with a single click so its totally worth it despite this small drawback.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kristen
Mental Health Care, 1-10 employees
More than a year
“Saves time for counseling tasks
Pros
Valant EMR makes billing and record-keeping much easier. Also it is HIPAA-compliant and keeps all client and therapist communication whether it is treatment, billing or scheduling in one secure place which I like about it.
Cons
Sometimes updates cause small issues so I have to submit tickets to it. Also once a billing code and amount are entered, they do not update automatically so the billing team has to adjust them manually. Luckily that is a quick fix and being able to submit all claims at once is a huge benefit that makes up for it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Noelle
Management Consulting, 11-50 employees
More than a year
“Valuable tool for medical professionals
Pros
With HIPAA compliance, security, debit credit card processing and a secure portal, this program has it all. Plus youve the software engineers available until 8 pm EST and theyre really responsive and open to suggestions for updates.
Cons
Took me some time to get used to it but I dont regret it a bit. It adds an extra layer of security especially for management when dealing with employees.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Belinda
Hospital & Health Care, 11-50 employees
More than a year
“Honest review from a loyal user
Pros
Valant has helped me manage everything in my practice for a long time now. Never felt the need of an office manager because this tool did it all for me. With it I could keep everything I need in one place.
Cons
All these years and I still cant point out a flaw, thats how good it is. There team has always been there whenever I needed guidance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Noelle
Medical Practice, 1-10 employees
More than a year
“Good fit for doctors
Pros
The system supports HIPAA, security, card payments and a patient portal. The engineers are available until 8pm EST and they really know their stuff. Also I like that they listen to suggestions for future updates.
Cons
It was a bit hard to learn at first but I would say it's worth it since it gives management better control and added security with employees.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Belinda
Hospital & Health Care, 1-10 employees
More than a year
“Long-time and happy user
Pros
It allowed me to manage everything in my practice efficiently. I did not need an office manager because Valant took care of everything. Plus it was the central hub for all my practice needs.
Cons
I have not come across any real cons. Any questions I had were quickly addressed by the team.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Scott
Mental Health Care, 11-50 employees
More than a year
“Would recommend it for outpatient use
Pros
I like how simple and easy it is to use. Also it is less difficult compared to many other EHRs I have used over the years.
Cons
Well I have run into some problems with electronic labs but I believe that's more about the lab I am using than the software itself.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Candice
Mental Health Care, 11-50 employees
Less than a year
“User friendly
Pros
Adding schedules and progress notes is super easy. The progress notes are really convenient to read and review once theyre in.
Cons
I see no downsides to it. Everything on the site is super simple and I didnt run into any issues at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Mental Health Care, 51-100 employees
Less than a year
“Good but could be better
Pros
The overview is really simple and the flow makes sense. I also do like the RCM module and reports.
Cons
I found it a little tough to get around at first. Also everyone can access each other's patients which could be a concern.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Jennifer
Mental Health Care, 11-50 employees
More than a year
“Simple and up to date
Pros
Started using Valant in 2019 and its been a game changer. So simple to use and ensures privacy of my clients. I totally recommend it!
Cons
Absolutely no issues at all! Ive been using Valant since 2019 and Im yet to run into an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Candice
Mental Health Care, 11-50 employees
More than a year
“Doesn't take long to learn
Pros
Adding schedules and progress notes is really easy and once they are saved, the notes are clear and simple to read.
Cons
There are no cons. I did not face any issues and everything was simple.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Josh
Mental Health Care, 11-50 employees
Less than a year
“Not the best option out there
Pros
The system has a solid RCM module and reports that give us a clear picture of what's going on.
Cons
It is not easy to navigate. Plus everyone has access to all patients which I feel can be a problem.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jennifer
Mental Health Care, 1-10 employees
More than a year
“Simple and always updated
Pros
I have been using Valant since 2019. Also it is easy to navigate and keeps my clients information private. Overall I highly recommend it.
Cons
To be honest I have no complaints at all. I have been using it for years and have not encountered any issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Chris
Mental Health Care, 11-50 employees
More than a year
“Brilliant EHR service
Pros
I found it to be quite userfriendly. Scheduling and documentation are very convenient and everything is organized so I can stay on top of things.
Cons
Sometimes the interface can be tricky to use especially on certain screens. Its not always as smooth as I would like it to be.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Chris
Mental Health Care, 1-10 employees
More than a year
“Excellent EHR product
Pros
The system is very easy to use, makes scheduling simple and I like that it keeps documentation quick and clear.
Cons
In some instances, the interface can be tricky to get around which makes it harder for us to use at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Stacy
Mental Health Care, 51-100 employees
More than a year
“Great software for clinical psych
Pros
The program is super simple to use with clear sections for documentation. I really appreciate how the information flows between notes making it easy to keep track of whats happened in past sessions. I also love how group notes are distributed and the ability to save and edit macros is a huge help.
Cons
It would be great if I could remove tabs I dont need in my usual note templates. Would also love the option to save certain subheadings or even personalize my notes a little more.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Shimon
Mental Health Care, 11-50 employees
Less than a year
“Pleased with it!
Pros
I must say its very tidy and user friendly. The tabs are organized in a way that keeps everything structured so I never forget anything.
Cons
I would have appreciated an app for providers. It would make things so much easier and more convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Galadriel
Mental Health Care, 11-50 employees
Less than a year
“Ideal for multiple provider types
Pros
Valant EHR works for a range of providers from therapists to psychiatrists and makes everything flow together for clinics with different types of care. It also includes a prescription management tab that prescribers can use making it a great tool for everyone.
Cons
I find the interface to be a bit complicated. Not the easiest to get the hang of!
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
8