Total 278 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

22%

3

Stars

11%

2

Stars

5%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Carl

Mental Health Care, 11-50 employees

More than a year

5.0
July 2025

Satisfied with Valant!

Pros

This platform meets my needs and is perfect for psych setting. The support team is very professional and helpful and resolves any issues that might pop up in a timely manner.

Cons

There really isnt much to say here. No issues no complaints just smooth sailing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Carl

Mental Health Care, 1-10 employees

More than a year

5.0
July 2025

Happy with the results

Pros

The system works really well for a psych setting and the support team is fast and helpful whenever issues come up.

Cons

No cons to share.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

K

Kristen

Mental Health Care, 11-50 employees

More than a year

5.0
June 2025

Organizes paperwork and billing

Pros

Valant EMR makes billing and record keeping organized and well managed for me. It offers a secure HIPAA compliant platform where all my communications with clients and therapists about treatment, billing and scheduling can happen in a private safe space.

Cons

Sometimes updates can cause a few issues which means I have to submit tickets to Valant. Another thing is that once you enter a billing code and the amount for a client it doesnt change even if the amount changes. So the billing person has to manually adjust it. Its a quick fix though and the best part is that all claims can be submitted in one go with a single click so its totally worth it despite this small drawback.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

K

Kristen

Mental Health Care, 1-10 employees

More than a year

5.0
June 2025

Saves time for counseling tasks

Pros

Valant EMR makes billing and record-keeping much easier. Also it is HIPAA-compliant and keeps all client and therapist communication whether it is treatment, billing or scheduling in one secure place which I like about it.

Cons

Sometimes updates cause small issues so I have to submit tickets to it. Also once a billing code and amount are entered, they do not update automatically so the billing team has to adjust them manually. Luckily that is a quick fix and being able to submit all claims at once is a huge benefit that makes up for it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

N

Noelle

Management Consulting, 11-50 employees

More than a year

5.0
May 2025

Valuable tool for medical professionals

Pros

With HIPAA compliance, security, debit credit card processing and a secure portal, this program has it all. Plus youve the software engineers available until 8 pm EST and theyre really responsive and open to suggestions for updates.

Cons

Took me some time to get used to it but I dont regret it a bit. It adds an extra layer of security especially for management when dealing with employees.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

B

Belinda

Hospital & Health Care, 11-50 employees

More than a year

5.0
May 2025

Honest review from a loyal user

Pros

Valant has helped me manage everything in my practice for a long time now. Never felt the need of an office manager because this tool did it all for me. With it I could keep everything I need in one place.

Cons

All these years and I still cant point out a flaw, thats how good it is. There team has always been there whenever I needed guidance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Noelle

Medical Practice, 1-10 employees

More than a year

5.0
May 2025

Good fit for doctors

Pros

The system supports HIPAA, security, card payments and a patient portal. The engineers are available until 8pm EST and they really know their stuff. Also I like that they listen to suggestions for future updates.

Cons

It was a bit hard to learn at first but I would say it's worth it since it gives management better control and added security with employees.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Belinda

Hospital & Health Care, 1-10 employees

More than a year

5.0
May 2025

Long-time and happy user

Pros

It allowed me to manage everything in my practice efficiently. I did not need an office manager because Valant took care of everything. Plus it was the central hub for all my practice needs.

Cons

I have not come across any real cons. Any questions I had were quickly addressed by the team.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Scott

Mental Health Care, 11-50 employees

More than a year

5.0
May 2025

Would recommend it for outpatient use

Pros

I like how simple and easy it is to use. Also it is less difficult compared to many other EHRs I have used over the years.

Cons

Well I have run into some problems with electronic labs but I believe that's more about the lab I am using than the software itself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Candice

Mental Health Care, 11-50 employees

Less than a year

5.0
April 2025

User friendly

Pros

Adding schedules and progress notes is super easy. The progress notes are really convenient to read and review once theyre in.

Cons

I see no downsides to it. Everything on the site is super simple and I didnt run into any issues at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Mental Health Care, 51-100 employees

Less than a year

3.0
April 2025

Good but could be better

Pros

The overview is really simple and the flow makes sense. I also do like the RCM module and reports.

Cons

I found it a little tough to get around at first. Also everyone can access each other's patients which could be a concern.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

J

Jennifer

Mental Health Care, 11-50 employees

More than a year

5.0
April 2025

Simple and up to date

Pros

Started using Valant in 2019 and its been a game changer. So simple to use and ensures privacy of my clients. I totally recommend it!

Cons

Absolutely no issues at all! Ive been using Valant since 2019 and Im yet to run into an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Candice

Mental Health Care, 11-50 employees

More than a year

5.0
April 2025

Doesn't take long to learn

Pros

Adding schedules and progress notes is really easy and once they are saved, the notes are clear and simple to read.

Cons

There are no cons. I did not face any issues and everything was simple.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Josh

Mental Health Care, 11-50 employees

Less than a year

3.0
April 2025

Not the best option out there

Pros

The system has a solid RCM module and reports that give us a clear picture of what's going on.

Cons

It is not easy to navigate. Plus everyone has access to all patients which I feel can be a problem.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J

Jennifer

Mental Health Care, 1-10 employees

More than a year

5.0
April 2025

Simple and always updated

Pros

I have been using Valant since 2019. Also it is easy to navigate and keeps my clients information private. Overall I highly recommend it.

Cons

To be honest I have no complaints at all. I have been using it for years and have not encountered any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Chris

Mental Health Care, 11-50 employees

More than a year

5.0
March 2025

Brilliant EHR service

Pros

I found it to be quite userfriendly. Scheduling and documentation are very convenient and everything is organized so I can stay on top of things.

Cons

Sometimes the interface can be tricky to use especially on certain screens. Its not always as smooth as I would like it to be.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

C

Chris

Mental Health Care, 1-10 employees

More than a year

5.0
March 2025

Excellent EHR product

Pros

The system is very easy to use, makes scheduling simple and I like that it keeps documentation quick and clear.

Cons

In some instances, the interface can be tricky to get around which makes it harder for us to use at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Stacy

Mental Health Care, 51-100 employees

More than a year

5.0
February 2025

Great software for clinical psych

Pros

The program is super simple to use with clear sections for documentation. I really appreciate how the information flows between notes making it easy to keep track of whats happened in past sessions. I also love how group notes are distributed and the ability to save and edit macros is a huge help.

Cons

It would be great if I could remove tabs I dont need in my usual note templates. Would also love the option to save certain subheadings or even personalize my notes a little more.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

S

Shimon

Mental Health Care, 11-50 employees

Less than a year

5.0
February 2025

Pleased with it!

Pros

I must say its very tidy and user friendly. The tabs are organized in a way that keeps everything structured so I never forget anything.

Cons

I would have appreciated an app for providers. It would make things so much easier and more convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Galadriel

Mental Health Care, 11-50 employees

Less than a year

3.0
February 2025

Ideal for multiple provider types

Pros

Valant EHR works for a range of providers from therapists to psychiatrists and makes everything flow together for clinics with different types of care. It also includes a prescription management tab that prescribers can use making it a great tool for everyone.

Cons

I find the interface to be a bit complicated. Not the easiest to get the hang of!

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

8