softwareValant EHR Software Reviews
214 Reviews
Overall Rating
4
214 Reviews
Rating Distribution
5
(107)
4
(48)
3
(28)
2
(15)
1
(16)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
214 Reviews
Rating Distribution
5
(107)
4
(48)
3
(28)
2
(15)
1
(16)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Valant review
Valant review
Pros
User-friendly interface. Dependable service. Outstanding new training program.
Cons
My experience with the product has been largely issue-free.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Denise
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Favorable
Favorable
Pros
Once you've familiarized yourself with the process, Valant reveals its simplicity, streamlining workflows and enhancing productivity. Its straightforward approach means less time spent grappling with complexities and more time focusing on essential tasks, ultimately contributing to a smoother and more efficient operational experience.
Cons
Initially, I found the platform somewhat challenging to grasp.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Pamela
Mental Health Care, 51-100 employees
More than a year
Oct 01, 2023
Valant review
Valant review
Pros
A comprehensive program I depend on. Training was excellent. Staff is polite and supportive.
Cons
While some features cater well to group practices, others are less relevant for sole proprietors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Molly
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant review
Valant review
Pros
easy to navigate, and many functions are accessible effortlessly.
Cons
The frequency of Valant's system updates can sometimes necessitate continuous relearning, which can be frustrating.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Matthew
Hospital & Health Care, 500+ employees
More than a year
Oct 01, 2023
User's Side of the Story
User's Side of the Story
Pros
The streamlined process of posting ERA (Electronic Remittance Advice) compared to manual inputting significantly reduces the administrative burden on users. This efficiency translates to time savings, enabling users to allocate their resources more effectively and focus on other critical aspects of their work.
Cons
Adding modifiers can be time-consuming, and certain reports are not as user-friendly as I'd like.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Ann
Mental Health Care, 51-100 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
The mobile notes are highly beneficial and perform effectively.
Cons
I have a few suggestions for improving the user experience, such as maintaining consistent tab placement, providing easier access to open charts while using Mobile Notes, implementing a search function for quicker access to specific needs, and streamlining medication access in Rcopia.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Marcy
Hospital & Health Care, 51-100 employees
More than a year
Oct 01, 2023
Good product for MH but could be better
Good product for MH but could be better
Pros
Valant offers a good range of features for its cost, integrating appointments, notes, and billing into one system.
Cons
Since the introduction of the new platform a couple of years ago, I've noticed a decline in speed. It seems that Valant is prioritizing the addition of new features over optimizing core functionalities.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
5
Miriam
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Review
Review
Pros
Valant's accessibility and navigability are unparalleled, providing users with easy access to all essential functions and features. Coupled with excellent support services, users can feel confident knowing that assistance is readily available whenever needed, ensuring a smooth and hassle-free experience.
Cons
Overall, I'm satisfied with the platform, particularly appreciating the availability of phone support and the ease of accessing notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lyn
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant IO
Valant IO
Pros
Client appointment scheduling and billing function smoothly.
Cons
Product updates can sometimes be unreliable, leading to manual corrections and internal disruptions, as we experienced with appointment billing errors.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Bruce
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant EHR Review
Valant EHR Review
Pros
Valant proved to be the optimal choice for our behavioral health clinic. Continuous updates and expanded features have enhanced our system's operation, saving time, especially with billing improvements and integration with our calendar and notes.
Cons
While there are areas for improvement, such as assessment features and billing complexities, I appreciate the platform's flexibility.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Elizabeth
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
A good product gone bad since pandemic.
A good product gone bad since pandemic.
Pros
Initially, I was highly satisfied with this software. It provided everything necessary for running a solo practice, including comprehensive billing and insurance claims processing.
Cons
Over time, I've become disillusioned with the declining software quality and lack of support, compounded by significant price increases.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Fred
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
best advice
best advice
Pros
Scheduling and documentation are straightforward. Collecting copays at the point of payment couldn't be easier.
Cons
I find the color contrast on the site and the absence of spell check to be hindrances to usability. Additionally, the immobility of the payment screen and lack of spell check detract from the user experience.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Donna
Health, Wellness and Fitness, 11-50 employees
More than a year
Oct 01, 2023
Four Years Later
Four Years Later
Pros
Switching from our previous program was necessary.
Cons
Daily glitches and unresponsive customer service have been persistent issues.
Ease of use
7
Value for money
7
Customer Support
2
Functionality
7
Lori
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Really Good EHR System.
Really Good EHR System.
Pros
Many of Valant's features are crucial for our business. We appreciate the frequent updates and ongoing software evolution. Its performance has significantly improved since we adopted it five years ago.
Cons
While initially lacking some features, the system's evolution has been positive overall.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Sergio
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Efficient documentation, billing, and scheduling. Automated receipt of ERA's and payment application saves time. The generated reports are valuable.
Cons
Specific improvements, such as more flexible report options and streamlining the diagnosis screen, would enhance usability for mental health providers.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Kendra
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Program Director
Program Director
Pros
What I appreciate most about Valant is its easy accessibility; there are no multiple disruptive screen pop-ups.
Cons
I find the system shutdowns following new releases to be particularly frustrating.
Ease of use
10
Value for money
7
Customer Support
5
Functionality
7
Hailey
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Clear and stratightforward implementation
Clear and stratightforward implementation
Pros
From contract signing to implementation, we went live within two months. The software fulfilled our needs for ease of use and implementation, and we felt well-supported by our Implementation Manager and subject matter experts.
Cons
There are features in the client portal that could be improved to streamline data entry and document management.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Melissa
Health, Wellness and Fitness, 1-10 employees
Less than a year
Oct 01, 2023
Great features, but its customizability makes it too complex
Great features, but its customizability makes it too complex
Pros
Impressive features allowing customizable aspects of practice, from charting to calendaring to billing.
Cons
The abundance of options can make navigation challenging at times.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Adam
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Lacks adequate product support
Lacks adequate product support
Pros
Specialist and prescribing capabilities.
Cons
Despite the price, I would have appreciated better customer support, especially as a sole practitioner.
Ease of use
8
Value for money
5
Customer Support
2
Functionality
8
Patricia
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Reviewing Valant from the Nurse
Reviewing Valant from the Nurse
Pros
user-friendly EHR for me as a nurse. It's simple to pend medications for Providers to review and to input notes when patients call. Most aspects are very intuitive, and I appreciate sending PA's from the Dashboard instead of navigating to Cover My Meds.
Cons
Difficulty selecting pharmacies in Rcopia has been a recurring annoyance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheryl
Mental Health Care, 101-500 employees
More than a year
Oct 01, 2023
Valant EHR Suite
Valant EHR Suite
Pros
The overall package aligns well with our mental health clinic.
Cons
I believe system upgrades should focus more on functionality and less on gimmicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
carl
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Worth a look
Worth a look
Pros
The clinical notes section offered by Valant serves as a valuable tool for users, facilitating documentation and improving communication among healthcare providers. Its ease of use and comprehensive functionality make it an indispensable component of the platform.
Cons
I haven't encountered any particularly negative features.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Daniel
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Using valent for mental health services
Using valent for mental health services
Pros
Scheduling, claims denials, and ERA's are standout features, surpassing any other system I've used.
Cons
The client portal's lack of browser support and compatibility issues with mobile devices have been drawbacks.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Deborah
Hospital & Health Care, 11-50 employees
More than a year
Oct 01, 2023
Valant EHR Review
Valant EHR Review
Pros
Valant EHR is straightforward to use, and the customer service is consistently professional, pleasant, and helpful when needed. Being US-based makes a significant difference compared to other EHR systems.
Cons
Consolidating charts and minimizing multiple tabs would improve navigation.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Karen
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Good and bad
Good and bad
Pros
Promotes more thorough notes, supporting higher billing codes.
Cons
The intake template lacks crucial elements and overemphasizes certain aspects, while important codes and billing details are sometimes missing.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Doreen
Hospital & Health Care, 51-100 employees
Less than 6 months
Oct 01, 2023
Valant
Valant
Pros
Valant's simplicity makes it effortless to grasp, making it a breeze to onboard new team members with minimal training required.
Cons
While Valant EHR Suite offers many features, there are several notable issues I've encountered. Firstly, it would be beneficial if the date of birth appeared on every page alongside the patient's name for easier identification. Secondly, there's currently no option to apply credit to a different date of service, which can be cumbersome. Additionally, despite reporting glitches and bugs, resolutions seem elusive, with coding issues persisting despite polite interactions with support staff. Lastly, the explanation for system slowdowns as being related to month-end processes feels inadequate, especially when performance issues occur frequently throughout the month with no resolution in sight.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Rachel
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Valant is great!
Valant is great!
Pros
Transitioning to Valant allowed us to bid farewell to cumbersome paper files, seamlessly accommodating remote work arrangements.
Cons
The Treatment Plan functionality within Valant presents challenges in usability, and I've noticed occasional inconsistencies in default settings within the daily scheduler, necessitating manual resets.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ann
Mental Health Care, 11-50 employees
Less than a year
Oct 01, 2023
Valant ER
Valant ER
Pros
The documentation and billing processes are straightforward, and I particularly appreciate the time-saving auto-populate features.
Cons
Customization can sometimes be challenging, and troubleshooting issues may require additional effort to resolve.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Elizabeth
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
The Good, The Bad and The Ugly of Using Valant
The Good, The Bad and The Ugly of Using Valant
Pros
The convenience of accessing the suite 24/7 is invaluable, and the platform's reliability ensures minimal downtime.
Cons
The interface between Change Health Care and Valant has been a significant disappointment, with prolonged delays in resolution leading to denied claims and subsequent appeals for multiple clients.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
8
Mary
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Pleased!
Pleased!
Pros
Discovering a product trusted by industry peers instilled confidence in me, and Valant's reputation assures me of its reliability and security.
Cons
Valant EHR Suite boasts numerous features, but the sheer volume of options can feel overwhelming at times, leaving me uncertain about the necessity of all available functionalities.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
5
Cheryl
Mental Health Care, 1-10 employees
Less than a year
Oct 01, 2023
Love Valant EHR Suite
Love Valant EHR Suite
Pros
Navigating within the system is a breeze, and the availability of various reports enhances workflow management.
Cons
Thus far, I haven't encountered any aspects of Valant EHR Suite that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Bloated system
Bloated system
Pros
While I don't have specific preferences, the platform's features seamlessly integrate into my workflow.
Cons
An accompanying app for on-the-go access would be beneficial, as managing appointments and notes via mobile devices often involves excessive clicks and navigational hurdles.
Ease of use
2
Value for money
8
Customer Support
6
Functionality
8
Dina
Mental Health Care, 1-10 employees
Less than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Access to financial, social, and insurance information is readily available, enhancing overall efficiency.
Cons
I've noticed a frequent need to refresh information within the system, and there's room for improvement in streamlining the portal completion process for individuals.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Robert
Mental Health Care, 500+ employees
More than a year
Oct 01, 2023
Everything you need with ease of use
Everything you need with ease of use
Pros
Valant's user-friendly interface allows for effortless navigation, requiring minimal training to master its functionalities, facilitating smooth transitions between tasks.
Cons
Simplifying patient transitions by enabling seamless movement between patient profiles without repeated clicking in and out of tabs would enhance efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Very good software for MH practice!
Very good software for MH practice!
Pros
Tailored specifically for mental health, Valant's organization enhances its suitability for practitioners in this field.
Cons
At present, I have no negative experiences to report due to the numerous positives offered by the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javel
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Consolidating scheduling, billing, and documentation in one platform streamlines administrative tasks and enhances efficiency.
Cons
While customer service is exceptional once accessed, extended hold times remain a challenge. Additionally, the prospective patient feature requires refinement, and connectivity issues with Valant persist despite smooth access to other websites.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jacob
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Great EHR for Mental health/Substance use therapist
Great EHR for Mental health/Substance use therapist
Pros
Valant's user-friendly interface and organization simplify usage, ensuring quick access to necessary features with high reliability.
Cons
One minor inconvenience I've encountered involves templated notes occasionally failing to pull the last information correctly. Despite this, I remain a staunch advocate for Valant, given its overall effectiveness.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jeremy
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
We love Valant!
We love Valant!
Pros
Valant's user-friendly nature extends to its platform upgrades and new features, which contribute to time-saving and improved patient relations.
Cons
Lengthy hold times for phone support can be frustrating, although the knowledge base often proves helpful. However, some issues necessitate direct interaction with an agent, highlighting the need for improved response times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meghan
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Best EMR/EHR I've used
Best EMR/EHR I've used
Pros
The intuitive interface, customizable templates, and responsive customer support contribute to a seamless user experience.
Cons
It would be advantageous to have a feature allowing easy access to clients' lab results for comparison purposes, along with notifications for follow-up actions regarding lab orders.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Heather
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Easy Enough
Easy Enough
Pros
The top-tier customer service ensures prompt resolution of any issues, enhancing overall satisfaction.
Cons
Enhanced customization options would improve the platform's user-friendliness, particularly for streamlined viewing.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Taylor
Mental Health Care, 11-50 employees
Less than a year
Oct 01, 2023
Valant gets 5 Stars
Valant gets 5 Stars
Pros
Valant serves as a comprehensive EMR/Accounting software tailored for medical practices.
Cons
Valant's ongoing enhancements to its interface and mobile app reflect its commitment to continuous improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Noelle
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Valant's implementation process, self-help materials, and responsive team, including knowledgeable clinicians, contribute to its ease of use and navigation.
Cons
As a start-up, we may encounter limitations as we scale, but this remains to be determined.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gina
Mental Health Care, 1-10 employees
Less than a year
Aug 01, 2023
Would recommend Valant for Mental Health
Would recommend Valant for Mental Health
Pros
The exceptional customer support ensures timely resolution of issues, and while the billing system may require initial understanding, it ultimately proves efficient with practice and support.
Cons
The accounting department's customer service leaves much to be desired, with poor responsiveness to voicemails and a preference for email communication over phone calls.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brenda
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Great program
Great program
Pros
The user-friendly billing and charting functions contribute to an efficient workflow.
Cons
Occasional site downtime during business hours, while resolved relatively quickly, can disrupt workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Mental Health Care, 1-10 employees
Less than a year
Jul 01, 2023
I strongly recommend Valant
I strongly recommend Valant
Pros
My positive experience with Valant, including its efficiency and support, solidifies its position as my preferred EHR system, and I enthusiastically recommend it to fellow psychologists.
Cons
The inability to create customized receipts is a feature I'd like to see implemented for greater flexibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Armande
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
9 year of experience
9 year of experience
Pros
ease of use, intuitive interface, and continuous updates ensure cutting-edge performance, making it a standout choice.
Cons
Frequent updates sometimes result in system slowdowns, consuming valuable time. Additionally, personalized assistance can be challenging to access as the company grows.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Yira
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Happy customer since 2013
Happy customer since 2013
Pros
The combination of ease of use and responsive customer support enhances the overall user experience.
Cons
I find that I don't require all available features, which can contribute to a sense of unnecessary complexity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
A mediocre EHR.
A mediocre EHR.
Pros
Valant's streamlined schedule blocking and documentation processes contribute to efficiency.
Cons
Customer support responsiveness is lacking, and suggestions for implementation improvements often go unheeded.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Abigail
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Updates Often
Updates Often
Pros
The scheduling and document options provided by Valant facilitate seamless record-keeping in a virtual environment.
Cons
System updates may require adjustments and navigation of bugs before full functionality is restored, although customer service remains helpful in answering queries during these periods.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Vanessa
Mental Health Care, 11-50 employees
More than a year
Jul 01, 2023
Posting Patient Payments
Posting Patient Payments
Pros
user-friendly interface and easy appointment scheduling enhance the overall user experience.
Cons
Periodic slowdowns in system performance are noted, and it would be beneficial to display the patient's name when posting payments from the schedule for improved efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Filters
Valant review
Valant review
Pros
User-friendly interface. Dependable service. Outstanding new training program.
Cons
My experience with the product has been largely issue-free.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Denise
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Favorable
Favorable
Pros
Once you've familiarized yourself with the process, Valant reveals its simplicity, streamlining workflows and enhancing productivity. Its straightforward approach means less time spent grappling with complexities and more time focusing on essential tasks, ultimately contributing to a smoother and more efficient operational experience.
Cons
Initially, I found the platform somewhat challenging to grasp.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Pamela
Mental Health Care, 51-100 employees
More than a year
Oct 01, 2023
Valant review
Valant review
Pros
A comprehensive program I depend on. Training was excellent. Staff is polite and supportive.
Cons
While some features cater well to group practices, others are less relevant for sole proprietors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Molly
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant review
Valant review
Pros
easy to navigate, and many functions are accessible effortlessly.
Cons
The frequency of Valant's system updates can sometimes necessitate continuous relearning, which can be frustrating.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Matthew
Hospital & Health Care, 500+ employees
More than a year
Oct 01, 2023
User's Side of the Story
User's Side of the Story
Pros
The streamlined process of posting ERA (Electronic Remittance Advice) compared to manual inputting significantly reduces the administrative burden on users. This efficiency translates to time savings, enabling users to allocate their resources more effectively and focus on other critical aspects of their work.
Cons
Adding modifiers can be time-consuming, and certain reports are not as user-friendly as I'd like.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Ann
Mental Health Care, 51-100 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
The mobile notes are highly beneficial and perform effectively.
Cons
I have a few suggestions for improving the user experience, such as maintaining consistent tab placement, providing easier access to open charts while using Mobile Notes, implementing a search function for quicker access to specific needs, and streamlining medication access in Rcopia.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Marcy
Hospital & Health Care, 51-100 employees
More than a year
Oct 01, 2023
Good product for MH but could be better
Good product for MH but could be better
Pros
Valant offers a good range of features for its cost, integrating appointments, notes, and billing into one system.
Cons
Since the introduction of the new platform a couple of years ago, I've noticed a decline in speed. It seems that Valant is prioritizing the addition of new features over optimizing core functionalities.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
5
Miriam
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Review
Review
Pros
Valant's accessibility and navigability are unparalleled, providing users with easy access to all essential functions and features. Coupled with excellent support services, users can feel confident knowing that assistance is readily available whenever needed, ensuring a smooth and hassle-free experience.
Cons
Overall, I'm satisfied with the platform, particularly appreciating the availability of phone support and the ease of accessing notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lyn
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant IO
Valant IO
Pros
Client appointment scheduling and billing function smoothly.
Cons
Product updates can sometimes be unreliable, leading to manual corrections and internal disruptions, as we experienced with appointment billing errors.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Bruce
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant EHR Review
Valant EHR Review
Pros
Valant proved to be the optimal choice for our behavioral health clinic. Continuous updates and expanded features have enhanced our system's operation, saving time, especially with billing improvements and integration with our calendar and notes.
Cons
While there are areas for improvement, such as assessment features and billing complexities, I appreciate the platform's flexibility.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Elizabeth
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
A good product gone bad since pandemic.
A good product gone bad since pandemic.
Pros
Initially, I was highly satisfied with this software. It provided everything necessary for running a solo practice, including comprehensive billing and insurance claims processing.
Cons
Over time, I've become disillusioned with the declining software quality and lack of support, compounded by significant price increases.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
7
Fred
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
best advice
best advice
Pros
Scheduling and documentation are straightforward. Collecting copays at the point of payment couldn't be easier.
Cons
I find the color contrast on the site and the absence of spell check to be hindrances to usability. Additionally, the immobility of the payment screen and lack of spell check detract from the user experience.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Donna
Health, Wellness and Fitness, 11-50 employees
More than a year
Oct 01, 2023
Four Years Later
Four Years Later
Pros
Switching from our previous program was necessary.
Cons
Daily glitches and unresponsive customer service have been persistent issues.
Ease of use
7
Value for money
7
Customer Support
2
Functionality
7
Lori
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Really Good EHR System.
Really Good EHR System.
Pros
Many of Valant's features are crucial for our business. We appreciate the frequent updates and ongoing software evolution. Its performance has significantly improved since we adopted it five years ago.
Cons
While initially lacking some features, the system's evolution has been positive overall.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Sergio
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Efficient documentation, billing, and scheduling. Automated receipt of ERA's and payment application saves time. The generated reports are valuable.
Cons
Specific improvements, such as more flexible report options and streamlining the diagnosis screen, would enhance usability for mental health providers.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Kendra
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Program Director
Program Director
Pros
What I appreciate most about Valant is its easy accessibility; there are no multiple disruptive screen pop-ups.
Cons
I find the system shutdowns following new releases to be particularly frustrating.
Ease of use
10
Value for money
7
Customer Support
5
Functionality
7
Hailey
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Clear and stratightforward implementation
Clear and stratightforward implementation
Pros
From contract signing to implementation, we went live within two months. The software fulfilled our needs for ease of use and implementation, and we felt well-supported by our Implementation Manager and subject matter experts.
Cons
There are features in the client portal that could be improved to streamline data entry and document management.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Melissa
Health, Wellness and Fitness, 1-10 employees
Less than a year
Oct 01, 2023
Great features, but its customizability makes it too complex
Great features, but its customizability makes it too complex
Pros
Impressive features allowing customizable aspects of practice, from charting to calendaring to billing.
Cons
The abundance of options can make navigation challenging at times.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Adam
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Lacks adequate product support
Lacks adequate product support
Pros
Specialist and prescribing capabilities.
Cons
Despite the price, I would have appreciated better customer support, especially as a sole practitioner.
Ease of use
8
Value for money
5
Customer Support
2
Functionality
8
Patricia
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Reviewing Valant from the Nurse
Reviewing Valant from the Nurse
Pros
user-friendly EHR for me as a nurse. It's simple to pend medications for Providers to review and to input notes when patients call. Most aspects are very intuitive, and I appreciate sending PA's from the Dashboard instead of navigating to Cover My Meds.
Cons
Difficulty selecting pharmacies in Rcopia has been a recurring annoyance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheryl
Mental Health Care, 101-500 employees
More than a year
Oct 01, 2023
Valant EHR Suite
Valant EHR Suite
Pros
The overall package aligns well with our mental health clinic.
Cons
I believe system upgrades should focus more on functionality and less on gimmicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
carl
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Worth a look
Worth a look
Pros
The clinical notes section offered by Valant serves as a valuable tool for users, facilitating documentation and improving communication among healthcare providers. Its ease of use and comprehensive functionality make it an indispensable component of the platform.
Cons
I haven't encountered any particularly negative features.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Daniel
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Using valent for mental health services
Using valent for mental health services
Pros
Scheduling, claims denials, and ERA's are standout features, surpassing any other system I've used.
Cons
The client portal's lack of browser support and compatibility issues with mobile devices have been drawbacks.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Deborah
Hospital & Health Care, 11-50 employees
More than a year
Oct 01, 2023
Valant EHR Review
Valant EHR Review
Pros
Valant EHR is straightforward to use, and the customer service is consistently professional, pleasant, and helpful when needed. Being US-based makes a significant difference compared to other EHR systems.
Cons
Consolidating charts and minimizing multiple tabs would improve navigation.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Karen
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Good and bad
Good and bad
Pros
Promotes more thorough notes, supporting higher billing codes.
Cons
The intake template lacks crucial elements and overemphasizes certain aspects, while important codes and billing details are sometimes missing.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Doreen
Hospital & Health Care, 51-100 employees
Less than 6 months
Oct 01, 2023
Valant
Valant
Pros
Valant's simplicity makes it effortless to grasp, making it a breeze to onboard new team members with minimal training required.
Cons
While Valant EHR Suite offers many features, there are several notable issues I've encountered. Firstly, it would be beneficial if the date of birth appeared on every page alongside the patient's name for easier identification. Secondly, there's currently no option to apply credit to a different date of service, which can be cumbersome. Additionally, despite reporting glitches and bugs, resolutions seem elusive, with coding issues persisting despite polite interactions with support staff. Lastly, the explanation for system slowdowns as being related to month-end processes feels inadequate, especially when performance issues occur frequently throughout the month with no resolution in sight.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Rachel
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Valant is great!
Valant is great!
Pros
Transitioning to Valant allowed us to bid farewell to cumbersome paper files, seamlessly accommodating remote work arrangements.
Cons
The Treatment Plan functionality within Valant presents challenges in usability, and I've noticed occasional inconsistencies in default settings within the daily scheduler, necessitating manual resets.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ann
Mental Health Care, 11-50 employees
Less than a year
Oct 01, 2023
Valant ER
Valant ER
Pros
The documentation and billing processes are straightforward, and I particularly appreciate the time-saving auto-populate features.
Cons
Customization can sometimes be challenging, and troubleshooting issues may require additional effort to resolve.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Elizabeth
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
The Good, The Bad and The Ugly of Using Valant
The Good, The Bad and The Ugly of Using Valant
Pros
The convenience of accessing the suite 24/7 is invaluable, and the platform's reliability ensures minimal downtime.
Cons
The interface between Change Health Care and Valant has been a significant disappointment, with prolonged delays in resolution leading to denied claims and subsequent appeals for multiple clients.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
8
Mary
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Pleased!
Pleased!
Pros
Discovering a product trusted by industry peers instilled confidence in me, and Valant's reputation assures me of its reliability and security.
Cons
Valant EHR Suite boasts numerous features, but the sheer volume of options can feel overwhelming at times, leaving me uncertain about the necessity of all available functionalities.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
5
Cheryl
Mental Health Care, 1-10 employees
Less than a year
Oct 01, 2023
Love Valant EHR Suite
Love Valant EHR Suite
Pros
Navigating within the system is a breeze, and the availability of various reports enhances workflow management.
Cons
Thus far, I haven't encountered any aspects of Valant EHR Suite that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Bloated system
Bloated system
Pros
While I don't have specific preferences, the platform's features seamlessly integrate into my workflow.
Cons
An accompanying app for on-the-go access would be beneficial, as managing appointments and notes via mobile devices often involves excessive clicks and navigational hurdles.
Ease of use
2
Value for money
8
Customer Support
6
Functionality
8
Dina
Mental Health Care, 1-10 employees
Less than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Access to financial, social, and insurance information is readily available, enhancing overall efficiency.
Cons
I've noticed a frequent need to refresh information within the system, and there's room for improvement in streamlining the portal completion process for individuals.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Robert
Mental Health Care, 500+ employees
More than a year
Oct 01, 2023
Everything you need with ease of use
Everything you need with ease of use
Pros
Valant's user-friendly interface allows for effortless navigation, requiring minimal training to master its functionalities, facilitating smooth transitions between tasks.
Cons
Simplifying patient transitions by enabling seamless movement between patient profiles without repeated clicking in and out of tabs would enhance efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Very good software for MH practice!
Very good software for MH practice!
Pros
Tailored specifically for mental health, Valant's organization enhances its suitability for practitioners in this field.
Cons
At present, I have no negative experiences to report due to the numerous positives offered by the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javel
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Consolidating scheduling, billing, and documentation in one platform streamlines administrative tasks and enhances efficiency.
Cons
While customer service is exceptional once accessed, extended hold times remain a challenge. Additionally, the prospective patient feature requires refinement, and connectivity issues with Valant persist despite smooth access to other websites.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jacob
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Great EHR for Mental health/Substance use therapist
Great EHR for Mental health/Substance use therapist
Pros
Valant's user-friendly interface and organization simplify usage, ensuring quick access to necessary features with high reliability.
Cons
One minor inconvenience I've encountered involves templated notes occasionally failing to pull the last information correctly. Despite this, I remain a staunch advocate for Valant, given its overall effectiveness.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jeremy
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
We love Valant!
We love Valant!
Pros
Valant's user-friendly nature extends to its platform upgrades and new features, which contribute to time-saving and improved patient relations.
Cons
Lengthy hold times for phone support can be frustrating, although the knowledge base often proves helpful. However, some issues necessitate direct interaction with an agent, highlighting the need for improved response times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meghan
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
Best EMR/EHR I've used
Best EMR/EHR I've used
Pros
The intuitive interface, customizable templates, and responsive customer support contribute to a seamless user experience.
Cons
It would be advantageous to have a feature allowing easy access to clients' lab results for comparison purposes, along with notifications for follow-up actions regarding lab orders.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Heather
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2023
Easy Enough
Easy Enough
Pros
The top-tier customer service ensures prompt resolution of any issues, enhancing overall satisfaction.
Cons
Enhanced customization options would improve the platform's user-friendliness, particularly for streamlined viewing.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Taylor
Mental Health Care, 11-50 employees
Less than a year
Oct 01, 2023
Valant gets 5 Stars
Valant gets 5 Stars
Pros
Valant serves as a comprehensive EMR/Accounting software tailored for medical practices.
Cons
Valant's ongoing enhancements to its interface and mobile app reflect its commitment to continuous improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Noelle
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
Valant Review
Valant Review
Pros
Valant's implementation process, self-help materials, and responsive team, including knowledgeable clinicians, contribute to its ease of use and navigation.
Cons
As a start-up, we may encounter limitations as we scale, but this remains to be determined.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gina
Mental Health Care, 1-10 employees
Less than a year
Aug 01, 2023
Would recommend Valant for Mental Health
Would recommend Valant for Mental Health
Pros
The exceptional customer support ensures timely resolution of issues, and while the billing system may require initial understanding, it ultimately proves efficient with practice and support.
Cons
The accounting department's customer service leaves much to be desired, with poor responsiveness to voicemails and a preference for email communication over phone calls.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brenda
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Great program
Great program
Pros
The user-friendly billing and charting functions contribute to an efficient workflow.
Cons
Occasional site downtime during business hours, while resolved relatively quickly, can disrupt workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Mental Health Care, 1-10 employees
Less than a year
Jul 01, 2023
I strongly recommend Valant
I strongly recommend Valant
Pros
My positive experience with Valant, including its efficiency and support, solidifies its position as my preferred EHR system, and I enthusiastically recommend it to fellow psychologists.
Cons
The inability to create customized receipts is a feature I'd like to see implemented for greater flexibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Armande
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
9 year of experience
9 year of experience
Pros
ease of use, intuitive interface, and continuous updates ensure cutting-edge performance, making it a standout choice.
Cons
Frequent updates sometimes result in system slowdowns, consuming valuable time. Additionally, personalized assistance can be challenging to access as the company grows.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Yira
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Happy customer since 2013
Happy customer since 2013
Pros
The combination of ease of use and responsive customer support enhances the overall user experience.
Cons
I find that I don't require all available features, which can contribute to a sense of unnecessary complexity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
A mediocre EHR.
A mediocre EHR.
Pros
Valant's streamlined schedule blocking and documentation processes contribute to efficiency.
Cons
Customer support responsiveness is lacking, and suggestions for implementation improvements often go unheeded.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Abigail
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023
Updates Often
Updates Often
Pros
The scheduling and document options provided by Valant facilitate seamless record-keeping in a virtual environment.
Cons
System updates may require adjustments and navigation of bugs before full functionality is restored, although customer service remains helpful in answering queries during these periods.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Vanessa
Mental Health Care, 11-50 employees
More than a year
Jul 01, 2023
Posting Patient Payments
Posting Patient Payments
Pros
user-friendly interface and easy appointment scheduling enhance the overall user experience.
Cons
Periodic slowdowns in system performance are noted, and it would be beneficial to display the patient's name when posting payments from the schedule for improved efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Mental Health Care, 1-10 employees
More than a year
Jul 01, 2023