- Home
- EMR Software
- Yapi
Reviews
Yapi Reviews
24 Review(s)
softwareOverall Rating
4.8
24 Review(s)
Rating Distribution
5
(20)
4
(3)
3
2
(1)
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.8
24 Review(s)
Rating Distribution
5
(20)
4
(3)
3
2
(1)
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
Doesn't integrate with Dentrix!
Doesn't integrate with Dentrix!
Pros
Initially, my staff found YAPI acceptable in the first year. There were many issues that were promised to be fixed soon or were "in beta testing."
Cons
When Leap came into play, everything took a nosedive. Dentrix stopped refreshing, and my IT guy and I wasted endless hours trying to fix it. Frustrated, we switched to Dental Intel to get back on track. I even asked for a partial refund after prepaying, but they flat-out refused. Their upgrades only made things worse, and honestly, I'm really upset about it.
Ease of use
6
Value for money
2
Customer Support
4
Functionality
6
Anna
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
We love Yapi
We love Yapi
Pros
Installing and learning to use YAPI was smooth. We use it daily to confirm appointments and communicate with patients, significantly reducing our call volume. Our patients also appreciate the convenience!
Cons
Sometimes, the confirmation status just doesn't update on the schedule.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charlottte
Medical Practice, 1-10 employees
More than a year
August 2023
Registered Dental Assistant/Business Administrator
Registered Dental Assistant/Business Administrator
Pros
The dashboard initially caused skepticism among my team. They dreaded using YAPI, but now they can't imagine working without it! I have so many positive things to say about YAPI; feel free to call me to hear more.
Cons
Building forms and integrating Spanish forms has not worked as expected. There's no communication within the routing sheet for multi-users (give me a call, and I'll explain). Customizing the routing sheet is also a headache, and lost forms are a major issue, patients or guardians often have to redo them multiple times!
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Christy
Hospital & Health Care, 11-50 employees
Less than a year
June 2023
Love YAPI
Love YAPI
Pros
YAPI offers numerous features, and we're learning something new every day. Our document team leader is incredibly knowledgeable, patient, and helpful. Without their support, mastering YAPI would have been much harder.
Cons
Editing our forms is a complicated process. Without help from the documents team, we wouldn't know where to start to ensure they're consistent for online, in-office, and texting purposes. It would be great to have them all centralized in one place.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Trudy
Medical Practice, 1-10 employees
Less than 6 months
March 2023
Communication is Key!
Communication is Key!
Pros
Being able to text and interact with patients quickly and easily is a huge benefit.
Cons
The process of setting up Yapi was overly complex, and the initial training provided was not very effective. Despite my familiarity with computers, I had to reach out to customer service multiple times. This platform was quite perplexing for me.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Denise
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
January 2023
Yapi is Spectacular
Yapi is Spectacular
Pros
YAPI serves as an excellent communication tool. We can text and email patients individually or as a group, ensuring both our administrative and clinical teams stay coordinated. It's invaluable for updating treatment plans and patient statuses.
Cons
So far, we haven't received any complaints. We haven't tried using the online scheduling feature yet, but we've heard it's easy to set up through the website administrator. Maybe we'll give it a shot in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Medical Practice, 1-10 employees
More than a year
November 2022
dental front office
dental front office
Pros
I absolutely love this paperless solution. Parents find it incredibly easy to sign documents on the iPad, and we've received nothing but positive feedback.
Cons
There's nothing I don't like about this product, it's awesome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2022
Great Quality & Support with Yapi
Great Quality & Support with Yapi
Pros
We rely on YAPI's patient communication tools daily for appointment confirmations and patient updates. It also offers customized intake forms, review services, and recall features, among others.
Cons
The dashboard feels outdated and could be more user-friendly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Chelsea
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2022
One of the best products out there!
One of the best products out there!
Pros
The document library, patient form filling capabilities, and review link options are standout features for me.
Cons
Integrating it with our office software was surprisingly easy, quick, and efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2022
Best of the best management software
Best of the best management software
Pros
Online scheduling and intake forms have been a game-changer for us. We've noticed an increase in new patients scheduling online, saving us significant front desk time. YAPI Pay has also simplified payment collections and statement viewing.
Cons
We don't utilize the office communication and patient check-in/check-out feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mazie
Hospital & Health Care, 1-10 employees
Less than a year
May 2022
Happy Customer
Happy Customer
Pros
YAPI integrated seamlessly with our practice management system (PMS). We now depend on YAPI features as much as, if not more than, our PMS.
Cons
I'm eager for YAPI Pay to expand. Bulk billing via YAPI Pay would be fantastic, and more functionality with interest lists would be really helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacie
Hospital & Health Care, 1-10 employees
More than a year
May 2022
Our Dental Office Loves YAPI!
Our Dental Office Loves YAPI!
Pros
This software excels across the board compared to other dental programs, all at a better price. From appointment confirmations to email campaigns and data collection, it handles everything effortlessly. Plus, the ability to customize forms and receive real support from live representatives is truly amazing.
Cons
Honestly, there's nothing about YAPI that I don't love.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Hospital & Health Care, 11-50 employees
More than a year
May 2022
Great Communicator!
Great Communicator!
Pros
Yapi ensures our office runs smoothly, facilitating seamless communication between the front desk and treatment rooms, and direct communication with our boss from our desks.
Cons
I really can't think of anything negative. We absolutely love this software and hardly ever encounter problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2022
Great Patient Management
Great Patient Management
Pros
It is highly customizable to suit our specific office needs. I often customize it myself, and when I need assistance, YAPI's support team is consistently helpful. After several years of use, it remains our preferred software.
Cons
It would be great if they made online forms editable without needing support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Medical Practice, 1-10 employees
More than a year
April 2022
Yapi saves our staff time
Yapi saves our staff time
Pros
YAPI has been crucial in saving our team time, particularly with daily use of paperless forms that streamline our processes.
Cons
Currently, we don't use all aspects of Yapi.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2022
Yapi
Yapi
Pros
Integration with our office was effortless, and the interoffice messaging is very helpful.
Cons
It can lag at times, but other than that, no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherin
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2022
Best Decision Was Choosing YAPI
Best Decision Was Choosing YAPI
Pros
What stands out about YAPI are its comprehensive functions: email, text, scheduling, interoffice communication, and making our office paperless, not to mention patient recall reports.
Cons
There's nothing I dislike about Yapi, they're always improving their services, which is fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cara
Hospital & Health Care, 11-50 employees
More than a year
April 2022
Amazing customer service and even better product
Amazing customer service and even better product
Pros
We love how YAPI allows new patients to fill out forms on their own devices or on an iPad in our office. This convenience improves scheduling efficiency and reduces errors when entering data into Open Dental.
Cons
I'd like to add more appointment reminders and have save-the-dates go out sooner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindi
Hospital & Health Care, 1-10 employees
Less than 6 months
March 2022
Dental Front Office Yapi Review
Dental Front Office Yapi Review
Pros
The most impactful feature for us has been the ability to text patients directly. It streamlines confirmations and reduces cancellations, and I appreciate being able to review entire conversations easily.
Cons
Yapi is highly customizable, which is great, but it did take more time than I expected. In the future, I'd like to manipulate my schedule and move appointments with the online Yapi Pop feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana
Medical Practice, 1-10 employees
Less than a year
March 2022
Great product
Great product
Pros
YAPI enables our staff to focus more on office tasks and less on phone calls.
Cons
It's on the pricier side, and the monthly cost adds up.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paolo
Health, Wellness and Fitness, 1-10 employees
Less than a year
March 2022
Helps the Office
Helps the Office
Pros
It's easy to store patient documents and allows electronic paperwork completion, enhancing efficiency.
Cons
I wish it were easier to create custom documents and have them automatically stored in the patient's file.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Delayna
Hospital & Health Care, 11-50 employees
More than a year
February 2022
Ease of appointment scheduling with Yapi
Ease of appointment scheduling with Yapi
Pros
The entire team finds YAPI easy to use and customize. Its integration with our management system is seamless.
Cons
Nothing yet. I still need to explore the other modules available through Yapi and integrate them for better efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shweta
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Love Yapi
Love Yapi
Pros
Text message reminders to patients have lightened our workload, and the in-office alerts keep all staff informed about patient statuses and cancellations. It's a hit here!
Cons
Sometimes, there are technical difficulties when creating an email, but the great team is always available to help over the phone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Best patient management dental software
Best patient management dental software
Pros
Their features are fantastic and user-friendly. The intraoffice communication and dashboard keep us on schedule and highly efficient. Patients find communication easy, especially with our paperless form option, and features like text-to-pay and online scheduling have been game-changers.
Cons
It's difficult to customize emails and impossible to send mass texts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
Filters
Sort by:
Doesn't integrate with Dentrix!
Doesn't integrate with Dentrix!
Pros
Initially, my staff found YAPI acceptable in the first year. There were many issues that were promised to be fixed soon or were "in beta testing."
Cons
When Leap came into play, everything took a nosedive. Dentrix stopped refreshing, and my IT guy and I wasted endless hours trying to fix it. Frustrated, we switched to Dental Intel to get back on track. I even asked for a partial refund after prepaying, but they flat-out refused. Their upgrades only made things worse, and honestly, I'm really upset about it.
Ease of use
6
Value for money
2
Customer Support
4
Functionality
6
Anna
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
We love Yapi
We love Yapi
Pros
Installing and learning to use YAPI was smooth. We use it daily to confirm appointments and communicate with patients, significantly reducing our call volume. Our patients also appreciate the convenience!
Cons
Sometimes, the confirmation status just doesn't update on the schedule.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charlottte
Medical Practice, 1-10 employees
More than a year
August 2023
Registered Dental Assistant/Business Administrator
Registered Dental Assistant/Business Administrator
Pros
The dashboard initially caused skepticism among my team. They dreaded using YAPI, but now they can't imagine working without it! I have so many positive things to say about YAPI; feel free to call me to hear more.
Cons
Building forms and integrating Spanish forms has not worked as expected. There's no communication within the routing sheet for multi-users (give me a call, and I'll explain). Customizing the routing sheet is also a headache, and lost forms are a major issue, patients or guardians often have to redo them multiple times!
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Christy
Hospital & Health Care, 11-50 employees
Less than a year
June 2023
Love YAPI
Love YAPI
Pros
YAPI offers numerous features, and we're learning something new every day. Our document team leader is incredibly knowledgeable, patient, and helpful. Without their support, mastering YAPI would have been much harder.
Cons
Editing our forms is a complicated process. Without help from the documents team, we wouldn't know where to start to ensure they're consistent for online, in-office, and texting purposes. It would be great to have them all centralized in one place.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Trudy
Medical Practice, 1-10 employees
Less than 6 months
March 2023
Communication is Key!
Communication is Key!
Pros
Being able to text and interact with patients quickly and easily is a huge benefit.
Cons
The process of setting up Yapi was overly complex, and the initial training provided was not very effective. Despite my familiarity with computers, I had to reach out to customer service multiple times. This platform was quite perplexing for me.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Denise
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
January 2023
Yapi is Spectacular
Yapi is Spectacular
Pros
YAPI serves as an excellent communication tool. We can text and email patients individually or as a group, ensuring both our administrative and clinical teams stay coordinated. It's invaluable for updating treatment plans and patient statuses.
Cons
So far, we haven't received any complaints. We haven't tried using the online scheduling feature yet, but we've heard it's easy to set up through the website administrator. Maybe we'll give it a shot in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Medical Practice, 1-10 employees
More than a year
November 2022
dental front office
dental front office
Pros
I absolutely love this paperless solution. Parents find it incredibly easy to sign documents on the iPad, and we've received nothing but positive feedback.
Cons
There's nothing I don't like about this product, it's awesome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2022
Great Quality & Support with Yapi
Great Quality & Support with Yapi
Pros
We rely on YAPI's patient communication tools daily for appointment confirmations and patient updates. It also offers customized intake forms, review services, and recall features, among others.
Cons
The dashboard feels outdated and could be more user-friendly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Chelsea
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2022
One of the best products out there!
One of the best products out there!
Pros
The document library, patient form filling capabilities, and review link options are standout features for me.
Cons
Integrating it with our office software was surprisingly easy, quick, and efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2022
Best of the best management software
Best of the best management software
Pros
Online scheduling and intake forms have been a game-changer for us. We've noticed an increase in new patients scheduling online, saving us significant front desk time. YAPI Pay has also simplified payment collections and statement viewing.
Cons
We don't utilize the office communication and patient check-in/check-out feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mazie
Hospital & Health Care, 1-10 employees
Less than a year
May 2022
Happy Customer
Happy Customer
Pros
YAPI integrated seamlessly with our practice management system (PMS). We now depend on YAPI features as much as, if not more than, our PMS.
Cons
I'm eager for YAPI Pay to expand. Bulk billing via YAPI Pay would be fantastic, and more functionality with interest lists would be really helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacie
Hospital & Health Care, 1-10 employees
More than a year
May 2022
Our Dental Office Loves YAPI!
Our Dental Office Loves YAPI!
Pros
This software excels across the board compared to other dental programs, all at a better price. From appointment confirmations to email campaigns and data collection, it handles everything effortlessly. Plus, the ability to customize forms and receive real support from live representatives is truly amazing.
Cons
Honestly, there's nothing about YAPI that I don't love.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Hospital & Health Care, 11-50 employees
More than a year
May 2022
Great Communicator!
Great Communicator!
Pros
Yapi ensures our office runs smoothly, facilitating seamless communication between the front desk and treatment rooms, and direct communication with our boss from our desks.
Cons
I really can't think of anything negative. We absolutely love this software and hardly ever encounter problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2022
Great Patient Management
Great Patient Management
Pros
It is highly customizable to suit our specific office needs. I often customize it myself, and when I need assistance, YAPI's support team is consistently helpful. After several years of use, it remains our preferred software.
Cons
It would be great if they made online forms editable without needing support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Medical Practice, 1-10 employees
More than a year
April 2022
Yapi saves our staff time
Yapi saves our staff time
Pros
YAPI has been crucial in saving our team time, particularly with daily use of paperless forms that streamline our processes.
Cons
Currently, we don't use all aspects of Yapi.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2022
Yapi
Yapi
Pros
Integration with our office was effortless, and the interoffice messaging is very helpful.
Cons
It can lag at times, but other than that, no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherin
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2022
Best Decision Was Choosing YAPI
Best Decision Was Choosing YAPI
Pros
What stands out about YAPI are its comprehensive functions: email, text, scheduling, interoffice communication, and making our office paperless, not to mention patient recall reports.
Cons
There's nothing I dislike about Yapi, they're always improving their services, which is fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cara
Hospital & Health Care, 11-50 employees
More than a year
April 2022
Amazing customer service and even better product
Amazing customer service and even better product
Pros
We love how YAPI allows new patients to fill out forms on their own devices or on an iPad in our office. This convenience improves scheduling efficiency and reduces errors when entering data into Open Dental.
Cons
I'd like to add more appointment reminders and have save-the-dates go out sooner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindi
Hospital & Health Care, 1-10 employees
Less than 6 months
March 2022
Dental Front Office Yapi Review
Dental Front Office Yapi Review
Pros
The most impactful feature for us has been the ability to text patients directly. It streamlines confirmations and reduces cancellations, and I appreciate being able to review entire conversations easily.
Cons
Yapi is highly customizable, which is great, but it did take more time than I expected. In the future, I'd like to manipulate my schedule and move appointments with the online Yapi Pop feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana
Medical Practice, 1-10 employees
Less than a year
March 2022
Great product
Great product
Pros
YAPI enables our staff to focus more on office tasks and less on phone calls.
Cons
It's on the pricier side, and the monthly cost adds up.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paolo
Health, Wellness and Fitness, 1-10 employees
Less than a year
March 2022
Helps the Office
Helps the Office
Pros
It's easy to store patient documents and allows electronic paperwork completion, enhancing efficiency.
Cons
I wish it were easier to create custom documents and have them automatically stored in the patient's file.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Delayna
Hospital & Health Care, 11-50 employees
More than a year
February 2022
Ease of appointment scheduling with Yapi
Ease of appointment scheduling with Yapi
Pros
The entire team finds YAPI easy to use and customize. Its integration with our management system is seamless.
Cons
Nothing yet. I still need to explore the other modules available through Yapi and integrate them for better efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shweta
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Love Yapi
Love Yapi
Pros
Text message reminders to patients have lightened our workload, and the in-office alerts keep all staff informed about patient statuses and cancellations. It's a hit here!
Cons
Sometimes, there are technical difficulties when creating an email, but the great team is always available to help over the phone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Best patient management dental software
Best patient management dental software
Pros
Their features are fantastic and user-friendly. The intraoffice communication and dashboard keep us on schedule and highly efficient. Patients find communication easy, especially with our paperless form option, and features like text-to-pay and online scheduling have been game-changers.
Cons
It's difficult to customize emails and impossible to send mass texts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022