Yapi

Doesn't integrate with Dentrix!

Pros

Initially, my staff found YAPI acceptable in the first year. There were many issues that were promised to be fixed soon or were "in beta testing."

Cons

When Leap came into play, everything took a nosedive. Dentrix stopped refreshing, and my IT guy and I wasted endless hours trying to fix it. Frustrated, we switched to Dental Intel to get back on track. I even asked for a partial refund after prepaying, but they flat-out refused. Their upgrades only made things worse, and honestly, I'm really upset about it.

We love Yapi

Pros

Installing and learning to use YAPI was smooth. We use it daily to confirm appointments and communicate with patients, significantly reducing our call volume. Our patients also appreciate the convenience!

Cons

Sometimes, the confirmation status just doesn't update on the schedule.

Registered Dental Assistant/Business Administrator

Pros

The dashboard initially caused skepticism among my team. They dreaded using YAPI, but now they can't imagine working without it! I have so many positive things to say about YAPI; feel free to call me to hear more.

Cons

Building forms and integrating Spanish forms has not worked as expected. There's no communication within the routing sheet for multi-users (give me a call, and I'll explain). Customizing the routing sheet is also a headache, and lost forms are a major issue, patients or guardians often have to redo them multiple times!