AlignOps Reviews

“barcode tracking done right

Pros

Using it, I could scan barcodes and check tools in and out across different locations right away. It made it simple to track each item's status and exact location accurately so nothing got missed or overlooked.

Cons

I did run into a few moments where the system froze or lagged especially when switching between the warehouse and jobsite modules.

“asset visibility and billing wins

Pros

It's brought a lot of value to our organization by giving us much better visibility into our assets. The billing and purchase order features have also been especially useful.

Cons

I do wish there were more regular check-ins from our account rep. It would also be nice to have chances to attend conferences or similar events where high-level users could connect and learn from each other.

“fantastic support and tool tracking

Pros

Right away, the usability has been a big win for us. Managing all of our tools and consumables is a clear step up from the previous software we used. On top of that, the customer service has been phenomenal and the support team has truly been top notch.

Cons

There's no option to customize invoices and getting everything set up in the beginning takes a lot of manual effort.

“Simple for training teams

Pros

Using it feels very easy and I find that makes it simple to explain and teach to other users during training sessions.

Cons

Report design could be stronger with a few additional filtering layers which would make the tool even better overall.

“reliable tracking and updates

Pros

There are plenty of communications sent out about what's going on which keeps everyone informed. I use it for tool inventory and tracking and I find it works perfectly for what I need.

Cons

Honestly there's nothing specific I can point to that I'd consider a downside.

“handy tools and easy workflow

Pros

The functionality in Tool Watch is really great and I find the platform very easy to use.

Cons

My biggest complaint is the new cloud version since it doesn't run as fast as the previous one.

“rental tracking works brilliantly

Pros

Keeping track of rentals and making rental adjustments is very easy and convenient and I find it easy to manage.

Cons

There are a few things I wish I could update or fix on my own but instead I have to reach out to support to have them handled.

“inventory accuracy and maintenance boost

Pros

Book moved us up a level when it comes to managing consumable inventory and keeping counts accurate. I also appreciate that it lets us schedule and monitor equipment maintenance which removed the need for an additional software tool.

Cons

On the accounting side, the current costing methods still don't produce a truly accurate material inventory value. I've been told an update is on the way to add that capability.

“reliable tracking and responsive support

Pros

Keeping tabs on tools across different jobs, warehouses and company divisions is really easy with this software and I find it very efficient to use. On top of that, I've noticed the customer support team is attentive and quick to respond whenever help is needed.

Cons

Some features seem like they weren't tested thoroughly enough and the interface still needs quite a bit of improvement.

“tailored fit for our needs

Pros

While the program implementation took a lot of effort for us, I found that in the end we were able to customize it to match our needs really well.

Cons

Challenging part was learning how movements are handled within Tool Watch.

“useful reporting and tool tracking

Pros

The system covers the features I need especially the way tools are organized by location and the ability to send reports out when needed which I find very useful.

Cons

Pricing feels a bit higher than other systems offering similar options.

“tool tracking works but entry needs more options

Pros

Being able to track tools well and on time is a useful part of the software and I rely on it regularly.

Cons

I don't like that there aren't more options when entering tools and the process itself takes too much time.

“handy CRE integration

Pros

Having it connected with the CRE really helps simplify maintenance and I find that it keeps everything very manageable.

Cons

There are still a few minor quirks with employee setup and email handling that can lead to small issues now and then.

“love the reporting tools

Pros

The reporting features are fantastic and I find moving assets around really easy.

Cons

One limitation is that a single asset can't be split across multiple jobs at the same time. Also, every rate sheet has to be updated one by one. It would be much better to have a checkbox list showing all available rate sheets so you could select the ones that need updating at once.

“Improved item tracking and control

Pros

Having this platform has been a big plus because it lets me clearly monitor the location and use of every item which has helped me cut down on waste and avoid unnecessary expenses.

Cons

I did run into a few minor challenges when setting up certain features and tailoring the reports to match my specific requirements.

“field app convenience

Pros

Using the app out in the field has been the best part for me especially since I find it makes everything very convenient when I'm working away from the office.

Cons

Thing I don't care for is how everything is split across different tabs. It would be much better to have one ADMIN tab that could handle tasks in Back Office, Warehouse and Field.

“user-friendly interface and standout support

Pros

Right from the start, the interface felt user-friendly and simple to navigate and I found it easy to get comfortable with. There's also a large amount of training material available which helped me get up to speed quickly with the back office and warehouse inventory management processes. On top of that, I've found the support from their team far better than what we experienced with other programs we tested.

Cons

Only part that has been a challenge for me has been the billing browser especially when it comes to understanding the dates involved.

“job site item tracking is helpful

Pros

Tracking down and locating items by job site is very convenient and saves time and I find it really efficient.

Cons

There are moments when the system freezes and it can take a while to come back online before I can track or add items again.

“very user-friendly and useful tool

Pros

Right from the start, this product has been incredibly simple to work with and very user friendly and I've had a great experience using it. I've also attended several online training sessions and I found them both enjoyable and genuinely useful. On top of that, I've experienced outstanding customer service.

Cons

Trickiest part is probably importing a new rate sheet since that feels like the least user-friendly area of the product. That said customer service is always more than willing to walk you through it and help whenever needed.

“constant crashes and broken workflows

Pros

Honestly nothing comes to mind. I wouldn't recommend it to anyone.

Cons

Trying to use this system has been incredibly frustrating. I can't type notes in a retired tool and it won't let me set an inspection to recur every two or three years. The "certification" recurrence doesn't work properly either. Tools often won't delete unless I try multiple times and reboot a couple of times and even service events refuse to delete. The work order interface is a mess, with the only workaround being to generate a work order from the tool and even that only kind of works. The purchasing/receiving menu under "Lists" is also broken. I set up a 3000-mile PM on a vehicle, created a work order for the last PM, then reset the miles to a number higher than what should trigger PM and still got no service message. The program crashes a lot and one of the worst crashes happened when I was almost done with a large transfer, it locked up my computer and threw a "fatal error" message. I've also had it freeze while editing tasks in the service tab of the tool model. When I edited the condition of a quantity tool, it asked if I wanted to edit all tools in that category. After selecting "yes," it warned that the quantity would reset to zero but then it didn't reset the quantity or update the status. On top of that, once a transfer or work order is processed, there's no way to modify it. The transfer history report doesn't even match what is currently transferred to an employee. Adding cost to a tool is another headache because the price only registers under "replacement value" while "retail" doesn't count as a value at all. Between the major crashes and the fact that it shut down during transfers more than once, this program has been a disaster.

“warehouse inventory made simple

Pros

Keeping track of our equipment in the off-site warehouse has been very easy and I find the inventory management makes the whole process much more manageable.

Cons

At this point, I haven't run into any downsides at all, everything has been working really well.

“Perfect for integration and detailed billing

Pros

One of the biggest advantages is that it connects directly with Vista by Viewpoint which is something we're currently in the process of enabling. That integration gives us the ability to provide much more detailed billing to our customers which has been really valuable.

Cons

Software isn't the most simple to work with and the interface could definitely use some updates to make it more user-friendly.

“helpful tool photos and search

Pros

The pictures for each tool are really useful and the model search makes it simple to locate the tools I need.

Cons

A few of the billing features still don't work the way we need them to.

“ignored feedback and more headaches

Pros

The software clearly has some potential but after two years of using TW at my company and with my employer having used it for more than 10 years, I still haven't seen any of the user-friendly recommendations I've made actually implemented.

Cons

After spending a lot of time with TW, it's frustrating that "real time" doesn't really feel real time at all. They really need actual users testing the app and software so they can point out where updates and changes are needed, assuming those issues haven't already been sent in through support tickets. A field worker recently tried the new app and said, "it's so complicated now, why did they even change it?" That pretty much sums it up. I've submitted plenty of suggestions myself and not only do they seem to have been ignored but they even removed the "remember me" login feature. Seriously, why take away something that was actually helpful and user-friendly? It makes it seem like the developers are not relying on real user input when making decisions. If they would actually listen to customer recommendations, this software could be genuinely useful instead of such a headache. Sadly, I don't expect my employer to switch systems anytime soon but I'll definitely be looking into other options.

“Responsive tool tracking across sites

Pros

It's been really useful for locating tools, tracking their movement and keeping up with tool and equipment needs both across job sites and internally for our carpentry team.

Cons

Some parts of the functionality involve lengthy setup steps but once everything is configured, it's simple to maintain and use.

“Great cost tracking and inventory control

Pros

From a finance perspective, one of the biggest benefits is being able to assign costs to tools, equipment, materials and consumables, then apply those job costs directly to our projects. Another standout advantage is the overall ability to track tools as they move from inventory locations out to job sites.

Cons

Over the years, we've run into a few minor issues in the Service Area and with Transfers related to units of measure and those took a while to get sorted out. Other than that, there really isn't much to complain about. The one downside has been the billing changes tied to the Cloud since the costs have gradually increased.

“helpful training and simple setup

Pros

Using it feels easy and I like that training opportunities have been really valuable.

Cons

The pricing between the different usage tiers is extremely far apart which can be frustrating.

“custom fields and iphone mobility shine

Pros

Setting up and using custom fields is very easy and I find the mobile experience on iPhone works really well.

Cons

I'd love to see the mobile app include more functionality especially additional report filtering and secondary or tertiary drill-down filters similar to what's available on the desktop version.

“Perfect cloud move and mobile gains

Pros

Watching this product evolve over the past 12 years has been impressive for me. The move to the cloud made a big difference, the mobile app added a lot of convenience and I found the training offered along the way very valuable.

Cons

Billing data export tool feels outdated. It really needs an update so cost centers can be selected in bulk instead of having to click through each one individually.

“Organized tracking with strong mobility

Pros

Keeping everything organized is really built into the way this software works which has helped a lot with how we track items and manage the process overall. The rollup reports are especially useful and the mobile access has noticeably improved our efficiency when checking things in and out.

Cons

I'd still like to see automated email reports so people can clearly see and take responsibility for, how many tools their departments have at any given time. More customized reporting options would also be helpful and I'd definitely appreciate having a "remember me" option on the login screen.

“reliable tracking and stellar support

Pros

Using this has been very easy and the customer service has been fantastic. Whenever I call, I always reach a real person who is pleasant and genuinely helpful. It's been an excellent way to keep track of everything, from our vehicles and service records to our tools and recalls.

Cons

At this point, I really haven't come across any downsides yet. I also haven't heard any complaints from our employees either. Overall it has been a really great product.

“Clunky performance and limited compatibility

Pros

It connects with an industry-standard construction platform called CRE which helps keep our inventory updated in a fairly simple way.

Cons

Program feels a bit buggy and can run into quite a few problems on an RDS desktop. It also doesn't support certain older barcode systems.

“powerful right-click options

Pros

One thing I really appreciate is how many useful actions are available just by right-clicking in the tool. It also gives me the flexibility to define nearly all of the metadata I want to work with which makes it very customizable.

Cons

A downside is that there's no support for controlling record numbering like Category ID, tool ID, Employee ID and similar fields. It would also help if the software could warn you when a number already exists. On top of that, there are no workflow capabilities or IFTTT-style automations and synchronization can be delayed when I wish it were much closer to real time.

“well-structured inventory management

Pros

Keeping assets organized in a clear structure is a real advantage because it makes everything much simpler to manage and maintain. We also have dedicated staff who do a good job of keeping the inventory properly structured.

Cons

One area that could be better is integration and collaboration with other products. That said we do have dedicated people in place who help keep the inventory structured and organized.

“tool tracking that delivers

Pros

Although I wasn't personally part of the integration, I was told it went very smoothly. Before ToolWatch, I didn't have a scanner in place and I've seen how this has made tracking tools much simpler and more efficient.

Cons

My only complaint is that the software occasionally freezes which slows everything down while we wait for it to start responding again.

“simple setup with strong results

Pros

It's very easy to use and hardly requires any training at all which makes getting started really quick in my experience.

Cons

Challenge has been getting employees to use it consistently every day. The system only works properly when everyone is actually using it.

“organized reports but unnecessary extras

Pros

One thing that works really well for me is the reporting feature. Whatever information I need is available fast and I find it presented in a clean, organized report that's easy to follow.

Cons

My issue is that they've packed in a lot of extra features and charge us for them even though we only need the software to track tools in and out and generate reports. We already use other programs for everything else so it would make much more sense if those added features were optional.

“poor support and frustration

Pros

Honestly I don't have anything positive to say about this app and I really wish we could switch back to Alltrak.

Cons

When our admin reached out for help with the problems we were dealing with in the app, the Tool Watch support team just blamed us instead of addressing the issues and didn't offer any help whatsoever.

“fast tracking and helpful support

Pros

From my experience, the support calls have been excellent and I've been impressed with how quickly tools can be tracked. The reporting on tools is also very useful and gives me the information I need.

Cons

Online training could be better. Please call me for more details.

“user-friendly inventory lookup

Pros

In my experience, the system is very easy even for first-time users. I find the tool lookup works really well for finding items in our inventory and when a barcode is missing, being able to search by description or serial number is especially helpful.

Cons

Reporting feature could use more flexibility. I'd like to see more customization options, along with the ability to save reports that have already been run.

“Asset reports that deliver

Pros

After using software in this field for around 30 years, I can say this is one of the more polished tool tracking systems I've worked with. I found the current Enterprise version easy to set up and it didn't take much effort for me to train others because the interface is very user-friendly. The feature I rely on most is the asset tracking along with the location reports. It has made managing a large inventory of tools, furniture and equipment much more manageable for me. Whenever I need to, I can generate a report showing all of our equipment and where it is located and that helps me produce accurate equipment billing.

Cons

My only real complaint has been the data loss that happened over the years during software updates and data migrations. I've lost quite a bit of information especially purchase dates and purchase costs for items that had already been entered into the system. It's not a major issue overall but it is frustrating when I look up an item and expect to see what it cost or when it was purchased, only to find those fields blank. Other than that, this is my only con.

“Versatile features for growing teams

Pros

One of the biggest strengths of this software, in my experience, is how many different areas it covers. I always feel there's another part of the platform that can be useful for the business so it offers a lot of ways to support different needs across the company.

Cons

At times, the software feels a bit limited because you end up having to adjust your company's processes to match how the system works, instead of being able to tailor the software more naturally to fit the way your business already operates.

“Capable and powerful tool tracking

Pros

It can handle just about anything I need it to do.

Cons

My biggest frustration is that moving tools through the app isn't as simple or easy as it should be. Also, while the database setup makes it very powerful, it leaves too much room for inconsistent data entry. A more structured input system would go a long way toward keeping tool data standardized across different users.

“simple onboarding and training

Pros

In my experience, the application is very easy to get started with and I find training new employees doesn't take much time at all.

Cons

One thing it's missing is email notifications for the main user when tool or asset requests are submitted and when count tickets are completed.

“barcode tracking that delivers

Pros

The bar coding and Tool Watch reporting have been really valuable for me and I've found the customer service excellent whenever needed.

Cons

At times, the updates can be a bit slow and there's definitely more value to get from the training library.

“handy mobile app experience

Pros

The mobile app is the part I appreciate most about this software. I find it easy and simple to use.

Cons

Desktop version feels a little more complicated. Adding new items there isn't as easy as it is on the mobile app.

“better equipment control

Pros

One of the biggest benefits for our company has been the visibility and control it gives us over equipment, tools and materials out on jobs. Before this, I found the whole process pretty loose and unreliable and the rates were often outdated or inconsistent from one year to the next. Now it has given us the level of control we were missing.

Cons

Toughest part on our end was building an Org Tree that actually worked well in practice. We didn't fully realize at first how much that would affect everything further down the line. We did ask the implementation manager for guidance but the support we got wasn't as helpful as we hoped. I'd also really like to see some improvements to the it300 integration.

“Easy setup and helpful support

Pros

In my experience, getting everything implemented was pretty easy and fairly simple overall. I found the support team excellent to work with and they helped ensure our data was formatted correctly which made the transition much easier.

Cons

A few of the reporting features still have room for improvement but they've been very receptive when it comes to change requests and upgrading features.

“excellent for equipment tracking

Pros

Using this software day to day is very easy and I find it just as simple in regular use. I would definitely recommend it to any business that needs a reliable way to manage equipment and materials.

Cons

Some issues but they've either already been addressed or are currently being worked on.

“well-organized tool tracking

Pros

Keeping track of tools and machines assigned to workers has become much better with this product. It gives me clear documentation showing who is responsible for each tool and the exact location where it will be used which is exactly what I needed. The presentation is very good and everything feels well organized.

Cons

At times, the interface runs into network issues that slow the product down and I hope future updates will fix that. Even with that challenge, it has helped our company maintain a comprehensive record of all our tools, materials and machines.