AlignOps Reviews

“barcode tracking done right”

Pros

Using it, I could scan barcodes and check tools in and out across different locations right away. It made it simple to track each item's status and exact location accurately so nothing got missed or overlooked.

Cons

I did run into a few moments where the system froze or lagged especially when switching between the warehouse and jobsite modules.

“asset visibility and billing wins”

Pros

It's brought a lot of value to our organization by giving us much better visibility into our assets. The billing and purchase order features have also been especially useful.

Cons

I do wish there were more regular check-ins from our account rep. It would also be nice to have chances to attend conferences or similar events where high-level users could connect and learn from each other.

“fantastic support and tool tracking”

Pros

Right away, the usability has been a big win for us. Managing all of our tools and consumables is a clear step up from the previous software we used. On top of that, the customer service has been phenomenal and the support team has truly been top notch.

Cons

There's no option to customize invoices and getting everything set up in the beginning takes a lot of manual effort.

“Simple for training teams”

Pros

Using it feels very easy and I find that makes it simple to explain and teach to other users during training sessions.

Cons

Report design could be stronger with a few additional filtering layers which would make the tool even better overall.

“reliable tracking and updates”

Pros

There are plenty of communications sent out about what's going on which keeps everyone informed. I use it for tool inventory and tracking and I find it works perfectly for what I need.

Cons

Honestly there's nothing specific I can point to that I'd consider a downside.

“handy tools and easy workflow”

Pros

The functionality in Tool Watch is really great and I find the platform very easy to use.

Cons

My biggest complaint is the new cloud version since it doesn't run as fast as the previous one.

“rental tracking works brilliantly”

Pros

Keeping track of rentals and making rental adjustments is very easy and convenient and I find it easy to manage.

Cons

There are a few things I wish I could update or fix on my own but instead I have to reach out to support to have them handled.

“inventory accuracy and maintenance boost”

Pros

Book moved us up a level when it comes to managing consumable inventory and keeping counts accurate. I also appreciate that it lets us schedule and monitor equipment maintenance which removed the need for an additional software tool.

Cons

On the accounting side, the current costing methods still don't produce a truly accurate material inventory value. I've been told an update is on the way to add that capability.

“reliable tracking and responsive support”

Pros

Keeping tabs on tools across different jobs, warehouses and company divisions is really easy with this software and I find it very efficient to use. On top of that, I've noticed the customer support team is attentive and quick to respond whenever help is needed.

Cons

Some features seem like they weren't tested thoroughly enough and the interface still needs quite a bit of improvement.

“tailored fit for our needs”

Pros

While the program implementation took a lot of effort for us, I found that in the end we were able to customize it to match our needs really well.

Cons

Challenging part was learning how movements are handled within Tool Watch.

“useful reporting and tool tracking”

Pros

The system covers the features I need especially the way tools are organized by location and the ability to send reports out when needed which I find very useful.

Cons

Pricing feels a bit higher than other systems offering similar options.

“tool tracking works but entry needs more options”

Pros

Being able to track tools well and on time is a useful part of the software and I rely on it regularly.

Cons

I don't like that there aren't more options when entering tools and the process itself takes too much time.

“handy CRE integration”

Pros

Having it connected with the CRE really helps simplify maintenance and I find that it keeps everything very manageable.

Cons

There are still a few minor quirks with employee setup and email handling that can lead to small issues now and then.

“love the reporting tools”

Pros

The reporting features are fantastic and I find moving assets around really easy.

Cons

One limitation is that a single asset can't be split across multiple jobs at the same time. Also, every rate sheet has to be updated one by one. It would be much better to have a checkbox list showing all available rate sheets so you could select the ones that need updating at once.

“Improved item tracking and control”

Pros

Having this platform has been a big plus because it lets me clearly monitor the location and use of every item which has helped me cut down on waste and avoid unnecessary expenses.

Cons

I did run into a few minor challenges when setting up certain features and tailoring the reports to match my specific requirements.

“field app convenience”

Pros

Using the app out in the field has been the best part for me especially since I find it makes everything very convenient when I'm working away from the office.

Cons

Thing I don't care for is how everything is split across different tabs. It would be much better to have one ADMIN tab that could handle tasks in Back Office, Warehouse and Field.

“user-friendly interface and standout support”

Pros

Right from the start, the interface felt user-friendly and simple to navigate and I found it easy to get comfortable with. There's also a large amount of training material available which helped me get up to speed quickly with the back office and warehouse inventory management processes. On top of that, I've found the support from their team far better than what we experienced with other programs we tested.

Cons

Only part that has been a challenge for me has been the billing browser especially when it comes to understanding the dates involved.

“job site item tracking is helpful”

Pros

Tracking down and locating items by job site is very convenient and saves time and I find it really efficient.

Cons

There are moments when the system freezes and it can take a while to come back online before I can track or add items again.

“very user-friendly and useful tool”

Pros

Right from the start, this product has been incredibly simple to work with and very user friendly and I've had a great experience using it. I've also attended several online training sessions and I found them both enjoyable and genuinely useful. On top of that, I've experienced outstanding customer service.

Cons

Trickiest part is probably importing a new rate sheet since that feels like the least user-friendly area of the product. That said customer service is always more than willing to walk you through it and help whenever needed.

“constant crashes and broken workflows”

Pros

Honestly nothing comes to mind. I wouldn't recommend it to anyone.

Cons

Trying to use this system has been incredibly frustrating. I can't type notes in a retired tool and it won't let me set an inspection to recur every two or three years. The "certification" recurrence doesn't work properly either. Tools often won't delete unless I try multiple times and reboot a couple of times and even service events refuse to delete. The work order interface is a mess, with the only workaround being to generate a work order from the tool and even that only kind of works. The purchasing/receiving menu under "Lists" is also broken. I set up a 3000-mile PM on a vehicle, created a work order for the last PM, then reset the miles to a number higher than what should trigger PM and still got no service message. The program crashes a lot and one of the worst crashes happened when I was almost done with a large transfer, it locked up my computer and threw a "fatal error" message. I've also had it freeze while editing tasks in the service tab of the tool model. When I edited the condition of a quantity tool, it asked if I wanted to edit all tools in that category. After selecting "yes," it warned that the quantity would reset to zero but then it didn't reset the quantity or update the status. On top of that, once a transfer or work order is processed, there's no way to modify it. The transfer history report doesn't even match what is currently transferred to an employee. Adding cost to a tool is another headache because the price only registers under "replacement value" while "retail" doesn't count as a value at all. Between the major crashes and the fact that it shut down during transfers more than once, this program has been a disaster.