BisTrack

“helpful approval tracking but dated interface

Pros

Once supplier invoices were approved, they moved over to Microsoft GP quickly and I found that very efficient. Another helpful feature is the ability to generate reports showing how many invoices each AP person approved which I use for reviewing performance.

Cons

Getting around the system and finding information was not very simple. The message inbox was especially inconvenient because it didn't alert you when new messages came in. It could also run slowly, the interface felt outdated and not very user-friendly and there was no way to unmatch an invoice which is a really important feature to be missing.

“outdated features need updating

Pros

Using it is fairly easy and I find it very convenient that once installed, I can access it from anywhere.

Cons

Its features and modes feel outdated and really need a major overhaul. A lot of them are not compatible with certain software which can lead to lagging or even crashes. Because of that, it definitely needs improvement if companies expect to keep using it long term and feel like it is worth the time and money.

“useful for many functions

Pros

Initial setup was not very easy since it connects with other systems like Great Plains and I found that part a bit challenging. Even so, it handles many different functions well so overall I consider it a good solution.

Cons

Since it is connected to other software, mistakes sometimes happen and it's hard to tell where the problem is coming from. Some errors really require experience to understand their source. For example, I had an invoice submitted from a branch that I couldn't approve because the branch selected a different currency between the Purchase Order and the final invoice currency. I didn't know how to fix it and had to ask our web administrator to explain the issue and correct it. It would be much better if the branch could see that error before submitting so they could fix it in advance. Thanks!