Cin7 Reviews

“solid inventory”

Pros

Running a small business with this software has worked well for us for inventory, sales and purchase orders. It covers costing, invoicing and basic production jobs too so it handles most of the core things we need day to day. The integration with Xero makes the accounting side easy and connecting it with Shopify has also been really useful for both our B2B and B2C stores.

Cons

Support has become pretty slow and limited overall and it feels like they've lost a lot of flexibility over time. The online chat team often seems to have only a basic understanding of the product and after using the system for more than 10 years we usually know the platform better than they do. We also moved away from their B2B site and POS software because both felt buggy and too limited and we ended up replacing them with Shopify based alternatives.

“Effective API”

Pros

One of the biggest advantages has been its strong API and how much flexibility the interface gives us. Even being able to tweak certain workflows and fields in smaller ways has had a noticeable impact on our daily operations and helped improve overall efficiency!

Cons

There really isn't much to complain about because it has been performing very well for what we need. If I had to point to anything some of the more advanced customizations can take extra setup or require a workaround but it hasn't caused any meaningful disruption to our daily work.

“patient support for a big project”

Pros

Working with the technical support specialist was incredibly helpful. One of their reps guided me through a major upcoming project and showed me the best way to approach it so everything stays organized and systematic. I really appreciated the time, patience and care he gave throughout the conversation.

Cons

I don't have any negatives to mention. The entire process was helpful and informative and I now have a much clearer understanding of how to manage this project.

“good multi-store syncing, frustrating support”

Pros

Right from the start the software seemed promising because it could sync with multiple Shopify stores. The interface is also user friendly and fairly simple to work with.

Cons

My data keeps getting corrupted including inventory levels and values. Whenever I report these problems to their support, they do fix them but they never explain what caused the issue on the back end. Support is also slow, handled through tickets and many of those tickets often remain unresolved.

“Well informed customer service”

Pros

Every interaction felt helpful and their team was always ready to dig into the issue, find the right answer and get it resolved. They clearly know the system well which made the whole support experience very reassuring.

Cons

The only issue was the time difference with our location which slowed down the resolution of my ticket. If they could align customers with support teams in similar regions, response and resolution times would likely be faster. Apart from that I do not really have other complaints.

“love it!”

Pros

From the beginning the support has been excellent and the software itself performs really well! I feel completely confident using this software and I'm excited to keep growing with it.

Cons

One thing I'd still like is the ability to create prefix numbers for orders. It would also help to be able to delete old client products that we no longer do business with.

“powerful hub for inventory”

Pros

Acts as the central hub for our business, tying together both our ecommerce and wholesale ordering systems. The order and inventory management features work quite well overall. We do operate on a consignment model though and that's one area where the dashboard doesn't support our setup particularly well.

Cons

When setting up branches for consignment the dashboard shows stock on hand and available stock across all branches which ends up being misleading. Since consignment branches mean that our stock is actually held with customers, the dashboard should display SOH and available stock by branch or at the very least show it for the main branch with consigned stock excluded.

“simple to work with”

Pros

Getting around the platform feels easy and the layout is simple to follow. The integrations with Shopify and Xero are really useful and the copy and paste import function saves time in a lot of situations. It also does a solid job of keeping inventory centralized across different products and locations and being cloud-based means I can access it from anywhere.

Cons

The onboarding support didn't seem very experienced which ended up slowing the onboarding process. I also run into error messages quite often and logging out is usually the only way to clear them. Custom fields are pretty limited since they only allow text with no dropdown or numeric options. Another frustration is that custom pricing can't be imported into Sales Orders. On top of that the Shopify click and collect sync has problems with assigning the wrong default branches and the support team doesn't always show a strong understanding of business workflows. The integrated fields across platforms like Shopify and HubSpot also feel too limited.

“Great team they have!”

Pros

Today their team was a huge help with my query and got everything sorted out quickly and professionally! The support felt efficient and handled with care.

Cons

A downside is that email support can sometimes take a bit longer to resolve cases. That said the chat team is usually very fast and helpful when you need assistance.

“clear guidance”

Pros

The chat support was incredibly helpful and replied quickly with detailed answers. The guidance was clear and gave me a really solid understanding of the options.

Cons

It wasn't the exact solution I needed in the end but they still shared plenty of alternative options to help support our requirements which I really appreciated.

“amazing help over chat”

Pros

Today's support experience was excellent!! Their team was incredibly helpful, courteous and professional while handling my question through online chat. They also started a video call to walk me through the issue and show me how to avoid it in the future which made a big difference. Really appreciate the support, 10/10!

Cons

Don't have complaints to talk about.

“Good experience!”

Pros

Any time I've needed help the customer support has been outstanding. This one rep was especially quick, professional and really helpful throughout. I'd definitely choose to work with them again!

Cons

With larger data sets exports can occasionally take a bit longer or sometimes drop out but it happens very rarely. Even with that the overall experience has still been amazing.

“very capable”

Pros

Comes loaded with features and integrates with all the major marketplaces we use. Its core tools run a big part of our eCommerce operations, inventory control and warehouse management. The amount of value it brings is substantial and matching this level of capability with another solution would be very difficult.

Cons

Every now and then the system has performance or loading hiccups although they usually clear up on their own within a minute or two. Setting everything up properly can also be tricky because the platform is so flexible and can be customized to different workflows. That said the support team is available to point you in the right direction when needed. I recently had a really positive support experience while setting up a new Amazon Marketplace connection.

“responsive support”

Pros

Whenever I need help the support feature really comes through. An agent usually jumps in within minutes and does everything they can to sort things out.

Cons

Occasionally connection problems get in the way and orders either fail to export properly or appear as not exported even when they actually went through which can create extra confusion afterward. Thankfully their customer service was able to fix it for me today.

“easy navigation”

Pros

Quite easy to get around the platform and the topic search is simple to use.

Cons

The sign in setup is different from the regular login which makes accessing it more difficult.

“Solid workflow”

Pros

After getting familiar with how it is set up and learning your way around it, the system performs really well.

Cons

The reporting and filtering tools can be a bit difficult to work with.

“reliable data sync”

Pros

One of the biggest strengths is how powerful its inventory management is! It keeps inventory data synchronized in real time which really helps cut down on stockouts and overselling. It also connects smoothly with a variety of e commerce platforms and logistics services, making daily operations much more efficient.

Cons

Getting started with the software can take a bit of time because the interface feels complex at times especially for new users. On top of that the customization options are somewhat limited which can make it harder to adapt the system to certain specific business needs.

“Quite detailed”

Pros

It offers a lot of detail while still being very simple to use and figure out.

Cons

At times some areas don't give enough customization options.

“user friendly setup”

Pros

Starting off with it was easy and the system is quite user friendly overall! The support during integration has also been really helpful and their response time is quick whenever assistance is needed.

Cons

The WMS side is quite basic and ended up being too limited for what we needed so we now have to integrate another system.

“Accessible interface”

Pros

The interface is well designed and is quite accessible to work with which makes the system fairly user friendly overall.

Cons

While I was using the software it was still in the process of adding new integrations and features and the specific functions I needed had not been introduced yet.