Last Updated
Overview
Epicor Prophet 21 is a cloud-based ERP designed for distributors, offering tools to modernize operations, improve supply chain visibility, and streamline workflows. It supports integrations, real-time analytics, and mobility. Backed by years of distribution expertise, Prophet 21 adapts to evolving business needs while maintaining industry-specific capabilities.
Overall Rating
Based on 5 users reviews
2.8
Rating Distribution
Positive
40%
Neutral
40%
Negative
20%
Starting Price
Custom
Epicor Prophet 21 Specifications
- Financial Management
- Inventory Management
- Human Resources Management
- Customer Relationship Management
What Is Epicor Prophet 21?
Epicor Prophet 21 is a purpose-built enterprise resource planning (ERP) solution tailored to distribution businesses. It combines modern cloud capabilities with a deep understanding of wholesale distribution operations. Built on a Microsoft SQL Server platform, it offers end-to-end business management tools—ranging from inventory and order management to CRM and financial management. Prophet 21 enhances agility with cloud flexibility, mobile accessibility, and integrated business intelligence, empowering smarter, data-driven decisions.
What Is Epicor Prophet 21 Best For?
Prophet 21 is best known for its deep specialization in distribution, helping businesses streamline procurement, improve supplier relationships, and optimize order fulfillment processes without compromising scalability or control.
Epicor Prophet 21 Pricing
Epicor Prophet 21 Integrations:
The platform supports integrations with various platforms to extend its functionality, some include:
- ADP Workforce Now
- Avalara software
- QuickBooks
- Salesforce Engage Software
Who Is Epicor Prophet 21 For?
Epicor Prophet 21 caters to industries and sectors within the wholesale distribution ecosystem, including:
- HVAC distribution
- Janitorial supplies
- Medical supply distribution
- Paper and packaging
- Plumbing
- Electrical distribution
- Fasteners
Is Epicor Prophet 21 Right For You?
If you’re seeking a scalable, cloud-based ERP designed for distribution, Epicor Prophet 21 could be a strong fit. With flexible deployment, built-in BI, and specialized tools for inventory and order management, it meets the complex needs of growing distribution businesses. Epicor’s long-standing reputation and global customer base further attest to its reliability and adaptability.
Still have questions about Epicor Prophet 21? Contact our team of experts at (661) 384-7070 to help you make the best decision.
Epicor Prophet 21 Features
Inventory Management
The platform provides real-time visibility into inventory levels, enabling businesses to adjust stock dynamically and move materials efficiently. This helps reduce carrying costs, improve cash flow, and ensure products are available when customers need them.
Warehouse Management
With its cloud-enabled Warehouse Management System (WMS), Prophet 21 brings precision to warehouse and yard operations. Barcoding and automation tools simplify key processes such as receiving, put away, cross-docking, cycle counting, and picking, enhancing overall productivity.
Order Management
Prophet 21’s Order Management System streamlines the order entry process by capturing critical data and reducing manual input errors. The system integrates directly with other modules, enhancing order accuracy and improving customer satisfaction.
Business Intelligence
Epicor Report Studio and Epicor Grow offer AI-powered analytics and customizable dashboards. Users can build reports without coding expertise and export them easily to Excel, gaining valuable insights for operational and strategic decisions.
Service And Maintenance
The integrated cloud-based service module allows businesses to efficiently manage service orders, technician schedules, and customer support. It enhances responsiveness while freeing up resources to focus on growth and expansion.
Epicor Prophet 21 Reviews
Total 5 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars40%
3
Stars20%
2
Stars20%
1
Stars20%
Share your experience
ELECTROMART, 11-50 employees
More than a year
“customer support does not repond or help very hard to deal with”
Pros
base software is good
Cons
support does not help with core issues lack of response lack of knowledge and understanding of their own system seems like support when responds is using prompts do not actually know what they are talking about. Very bad support
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
1
Functionality
3
Utilities, 51-100 employees
More than a year
“Shortcuts simplify everything”
Pros
The inventory inquiry view is much easier to access compared to other HVAC ERP systems. Plus I was impressed by how quickly I can navigate to most of the screens I need using the shortcut keys.
Cons
I am not a fan of how long it takes for reports to download from the Epicor system. It seems to freeze while waiting for reports to finish.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Industrial Automation, 500+ employees
Less than a year
“Love the design but AP flaws are noticeable”
Pros
Epicor Prophet 21 interface is user friendly and I also find its interface pretty easy to operate.
Cons
There are internal control risks when it comes to disbursements. The address management system where customer, supplier and vendor addresses are linked, sounds good in theory but it creates issues when you need to update just one address without changing all linked records.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
Does the platform offer an API?
Yes, Epicor Prophet 21 provides API access for custom integrations and automation.
What other apps does the software integrate with?
Epicor Prophet 21 integrates with ADP Workforce Now, Avalara software, QuickBooks, Salesforce Engage Software, Cerner EMR, and more.
Does Epicor Prophet 21 have a mobile app?
Yes, the platform offers a dedicated mobile app.
What types of pricing plans does the platform offer?
The software provides customized pricing based on your business size, deployment type, and feature requirements. Contact us for a personalized Epicor Prophet 21 cost quote.
Who are the typical users of Epicor Prophet 21?
The software is used by distributors across various industries, including HVAC, plumbing, medical supply, janitorial, and electrical sectors.
What level of support does Epicor Prophet 21 offer?
The platform offers support via call, form submission, email, and a dedicated resource center.