Total 701 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

35%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S

Saeed

Medical Devices, 1-10 employees

4.0
March 2018

Modern interface with strong visibility

Pros

Visibility, notifications and ease of use stand out and I really like the modern interface. The product label option is excellent and the QR feature feels unique to this ERP.

Cons

I couldn't get the emailing to work for me, the setup was complicated and the plan doesn't offer an annual option like other competitive ERPs do

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

A

Ashley

Entertainment, N/A employees

5.0
February 2018

feasible navigation and helpful support

Pros

Navigation and operation are feasible and online support is outstanding. I appreciated the helper assigned to me, she guided me through integrations step by step, providing documents and boosting my confidence.

Cons

There's definitely room to improve the email templates. I would appreciate having pre-filled, customizable text specifically for purchase orders so I can send them out immediately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ashley

Entertainment, N/A employees

5.0
February 2018

feasible navigation and helpful support

Pros

Navigation and operation are feasible and online support is outstanding. I appreciated the helper assigned to me, she guided me through integrations step by step, providing documents and boosting my confidence.

Cons

There's definitely room to improve the email templates. I would appreciate having pre-filled, customizable text specifically for purchase orders so I can send them out immediately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thelesha

Not Specified, N/A employees

4.0
February 2018

Reasonable price with clear, KPI-focused interface

Pros

For my small business, the price is reasonable and the clean interface highlights KPIs like margins and top customers. It replaced my Excel dashboard, feels slick and responsive and the guided prompts make pricing and distribution operations convenient.

Cons

There was a noticeable learning curve particularly around handling manual journals because the system doesn't automatically post expenses unless you create a purchase order. That said the experience pushed me to pick up some accounting knowledge which turned out to be beneficial, after all, I believe every business owner should understand basic accounting truly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

T

Thelesha

Not Specified, N/A employees

4.0
February 2018

Reasonable price with clear, KPI-focused interface

Pros

For my small business, the price is reasonable and the clean interface highlights KPIs like margins and top customers. It replaced my Excel dashboard, feels slick and responsive and the guided prompts make pricing and distribution operations convenient.

Cons

There was a noticeable learning curve particularly around handling manual journals because the system doesn't automatically post expenses unless you create a purchase order. That said the experience pushed me to pick up some accounting knowledge which turned out to be beneficial, after all, I believe every business owner should understand basic accounting truly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A

Amberlee

Retail, 101-500 employees

3.0
January 2018

Mobile/desktop login limits and upload could improve

Pros

Setup was easy and I was able to tailor the system to my business needs. Overall I'm very pleased with the software.

Cons

Can't be signed into both the mobile app and the desktop version at the same time which is inconvenient. I would also have liked to see a simpler, more feasible upload feature.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

8

J

Jay

Not Specified, 1-10 employees

4.0
January 2018

convenient interface for manufacturing and sales

Pros

The interface is convenient and easy to navigate, with a clean layout and a surprisingly comprehensive set of tools. I feel it includes everything needed for manufacturing and sales workflows.

Cons

One concern I have is that it's cloud-only so if the provider's service goes down there's no option to host locally and keep operating the software during an outage.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

A

Amberlee

Retail, 101-500 employees

3.0
January 2018

Mobile/desktop login limits and upload could improve

Pros

Setup was easy and I was able to tailor the system to my business needs. Overall I'm very pleased with the software.

Cons

Can't be signed into both the mobile app and the desktop version at the same time which is inconvenient. I would also have liked to see a simpler, more feasible upload feature.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

8

J

Jay

Not Specified, 1-10 employees

4.0
January 2018

convenient interface for manufacturing and sales

Pros

The interface is convenient and easy to navigate, with a clean layout and a surprisingly comprehensive set of tools. I feel it includes everything needed for manufacturing and sales workflows.

Cons

One concern I have is that it's cloud-only so if the provider's service goes down there's no option to host locally and keep operating the software during an outage.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

T

Tim

Not Specified, N/A employees

4.0
January 2018

Excellent support and logical templates

Pros

Support has been outstanding and consistently helpful. Design templates are arranged logically and the overall functionality flows naturally for me.

Cons

Having only used this for a relatively short period, I still need more experience to discover what could annoy me or become an actual problem. I raised one specific area for improvement and was reassured that the team is already addressing it and up to now they haven't broken any promises they've made.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

T

Tim

Not Specified, N/A employees

4.0
January 2018

Excellent support and logical templates

Pros

Support has been outstanding and consistently helpful. Design templates are arranged logically and the overall functionality flows naturally for me.

Cons

Having only used this for a relatively short period, I still need more experience to discover what could annoy me or become an actual problem. I raised one specific area for improvement and was reassured that the team is already addressing it and up to now they haven't broken any promises they've made.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

KL

Kuang li

Apparel & Fashion, 11-50 employees

5.0
January 2018

Cloud setup, great value for small businesses

Pros

Being cloud-based, the setup offers excellent value for money. I find it a professional and worthwhile ERP solution for a small business.

Cons

Connectivity and load speed could be better in my experience and I also notice the invoice template doesn't run very smoothly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KL

Kuang li

Apparel & Fashion, 11-50 employees

5.0
January 2018

Cloud setup, great value for small businesses

Pros

Being cloud-based, the setup offers excellent value for money. I find it a professional and worthwhile ERP solution for a small business.

Cons

Connectivity and load speed could be better in my experience and I also notice the invoice template doesn't run very smoothly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, N/A employees

5.0
December 2017

Covers essential and advanced trading features

Pros

All the basic and several advanced features are included making it a good fit for my operations in Taiwan and Europe. For our trading company, it covers everything we need.

Cons

Invoice and credit note templates often give me trouble because they don't function reliably and I believe connection speed would improve if servers were located closer to my region.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, N/A employees

5.0
December 2017

Covers essential and advanced trading features

Pros

All the basic and several advanced features are included making it a good fit for my operations in Taiwan and Europe. For our trading company, it covers everything we need.

Cons

Invoice and credit note templates often give me trouble because they don't function reliably and I believe connection speed would improve if servers were located closer to my region.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

H

Hugh

Not Specified, N/A employees

4.0
December 2017

Impressive SaaS design over older ERP systems

Pros

The SaaS-based architecture impresses me especially compared to earlier-generation on-prem ERP vendors that miss the mark with cloud-style offerings.

Cons

My main focus right now is validating whether the platform can handle the expected volume and scale as its roadmap develops.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Y

Yang

Electrical/Electronic Manufacturing, 101-500 employees

5.0
December 2017

Thorough features with responsive team support

Pros

I've discovered many useful features and thorough functionality. After evaluating other cloud ERP solutions, I found it satisfies my requirements, with excellent support from the team.

Cons

Two reports are especially important for me, open sales orders and open purchase orders and I hope the system will eventually provide them so I can manage inventory more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

H

Hugh

Not Specified, N/A employees

4.0
December 2017

Impressive SaaS design over older ERP systems

Pros

The SaaS-based architecture impresses me especially compared to earlier-generation on-prem ERP vendors that miss the mark with cloud-style offerings.

Cons

My main focus right now is validating whether the platform can handle the expected volume and scale as its roadmap develops.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Y

Yang

Electrical/Electronic Manufacturing, 101-500 employees

5.0
December 2017

Thorough features with responsive team support

Pros

I've discovered many useful features and thorough functionality. After evaluating other cloud ERP solutions, I found it satisfies my requirements, with excellent support from the team.

Cons

Two reports are especially important for me, open sales orders and open purchase orders and I hope the system will eventually provide them so I can manage inventory more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

N

Nesvetov

Financial Services, 500+ employees

5.0
November 2017

Accessible anywhere with great layout

Pros

Being able to use it anywhere, anytime is really convenient. I like the thoughtfully designed interface, great layout and wide range of features.

Cons

Ukrainian localization is something I would really like to see added and I also feel the cost is quite high for individual users while the financial and analytics sections could be expanded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8