Improvado Reviews

Pros

Using it has been very easy for me and I find the wide range of connectors to be a big plus. The IT team's customer support has been outstanding and the high level of help I've received has allowed my team to deliver even more value to our clients.

Cons

The pricing is definitely on the higher side especially for smaller organizations though in my view the included features make the cost worthwhile.

Pros

It has been very easy to use and the wide range of connectors is a big plus. The support from their team has also been outstanding. Every time we've needed help, the customer support has been top-notch and it's made a real difference in helping my team deliver more value to our clients.

Cons

It�does come with a high price especially for smaller organizations but in my view, the features included make the cost worth�it.

Pros

In our small business we've had a really positive experience running this. I find it to be a user-friendly yet powerful app and it has helped us bring in new customers through social media. The platform also feels very detailed with a polished and appealing interface.

Cons

something that could be better is the response time from customer service since it can feel a little slow at times. That said it's not a major issue because the team is still very helpful whenever they assist us.

Pros

Running a small business we've gotten a lot of value out of Improvado. It's a powerful platform that's simple to work with and it has helped us bring in new customers through social media. The software is very detailed and the interface also looks polished and appealing.

Cons

I feel like the customer support could respond a little faster. That said it�hasn't been a major issue because they are very helpful when they do reply.

Pros

I find plenty of out-of-the-box connectors available which makes it simple for me to pull in data from a wide range of sources. I also feel that getting everything configured and running is very easy.

Cons

Data flow monitoring still has room for improvement especially with better dashboards and more useful KPI tracking.

Pros

Plenty of out of the box connectors make it easy to bring in data from a wide range of sources and the setup process is easy too.

Cons

The data flow monitoring still has room for improvement especially with better dashboards and more relevant KPIs.

Pros

From the start the platform felt simple and convenient for us to work with and I consider the support team one of the best parts of using it. Our staff has been incredibly accommodating, responsive and efficient whenever we need help and I also find the connection options very powerful. If a specific integration isn't already available, we've seen the team willing and capable of working with us to meet that need.

Cons

Only challenge we ran into was tied more to our own internal issues than to the software itself and even then, it helped guide us through the process.

Pros

Working with customer service has been better for me compared to other companies and I also find there is plenty of room for customization.

Cons

The product isn't the most user-friendly and compared to other options, it still feels like it hasn't been fully built out yet.

Pros

Compared with other companies the customer service team is much better to work with. There's also plenty of room for customization which is a big plus.

Cons

It is not the easiest to use and it�looks like�it�isn't fully developed yet compared to some other options.

Pros

From the start, it has been very user friendly and simple to work with and the support team has been especially impressive. The staff is incredibly accommodating, responsive and efficient whenever help is needed. Their connector options are also very strong and if a specific integration isn't already available, the team is willing and able to work with you to meet that need.

Cons

The only challenge we ran into was actually related to an internal issue on our side and�the team�helped us work through�it.

Pros

Our experience getting this up and running was much better thanks to the customer care team especially support. They were incredibly patient with us, guided us through each step and made sure we understood how to get the most out of all the features.

Cons

There have only been a few minor hiccups up to this point and we're about two months into using the product.

Pros

It was a good tool and the customer success team especially one support person has been incredibly patient and supportive throughout the setup. He guided us through each step, made sure everything was clear and helped us understand the best way to use all the features available.

Cons

Nothing major as there have only been a few minor hiccups along the way and we're still fairly early in like about two months into using it.

Pros

I can pull campaign data from different marketing channels in just a few clicks which saves my team a lot of time. We also noticed the team kept asking how we were using the product and quickly built the features we needed. If I run campaigns across several channels or regularly evaluate new ones, I find this product definitely worth having.

Cons

I'd love to see more variety in the available dashboard templates.

Pros

Pulling campaign data from multiple marketing channels only takes a few clicks which saves a lot of time. The team also kept asking how we were using the platform and then quickly built the features we needed. If you run campaigns across several channels or regularly add new ones, this is the kind of product you'll probably end up needing.

Cons

The only thing I'd still want is a wider selection of dashboard templates.

Pros

This tool is pretty easy to start and our support team has been excellent whenever questions come up. We benefit from the plug-and-play setup which makes it really quick for us to build a dashboard when we need to show something to a client or stakeholder. It also connects well with a wide range of platforms so integrations are generally hassle-free. If a source isn't already available, we usually find someone ready to help work around it or explore adding that provider as a data source. Our support team also helped us send our data into tools like Google BigQuery which gave us more flexibility in how we use and manage our data.

Cons

Compared with some other products on the market, the options for creating custom tabs are a bit more limited here although the templates that come with it are definitely good enough for most needs. As mentioned in the positives, the platform does let you push data to external tools so that helps offset this somewhat. One drawback is that the data sent to external sources remains under their control which can make things move a little slowly if you want to run updates or test changes yourself since you need to depend on support to handle those updates for you.

Pros

Getting started with the platform doesn't take long and the support team has been excellent whenever questions come up. The plug-and-play setup makes it very convenient to launch a dashboard quickly when there's pressure to present something to a client or stakeholder. Linking different platforms is also very easy since Improvado supports a wide range of integrations and if something isn't already available, their team is usually ready to help with a workaround or explore adding it as a new data source. Their support team also helped us send data into other tools, like Google BigQuery which gave us a lot more flexibility in how we used our data.

Cons

Compared with some competing products, the options for creating custom tabs are a bit limited although the built-in templates are definitely enough for most needs. As mentioned on the positive side,�it�does let you push data into external tools so�it's not a major drawback. That said one limitation is that the data sent to outside sources is still owned by�the company which can make things move a little slower when you want to test changes or update things yourself since you need to depend on their support team to handle those updates.

Pros

Having all of my marketing data gathered in one place has felt really useful to me especially when using it across different forums and platforms.

Cons

A demo was booked for a specific day and time and nobody reached out when they were supposed to. That really hurt my impression of the product's support. If anything should be handled properly, it should be a demo call.

Pros

Having all of my marketing data collected in one place sounded like a very useful concept especially for using it across different platforms and channels.

Cons

A demo was booked for a specific date and time but nobody reached out when that time came which left a very bad impression. If they cannot handle a demo properly,�it�doesn't give much confidence in the level of support behind�it.

Pros

Using this has been very easy for us and we've been able to keep all of our clients' Google Ads, Apple Ads and Facebook search data in one place.

Cons

At times the connection drops and it can be difficult to figure out where the issue is coming from.

Pros

Using this has been very easy and it helps us keep all of our clients' Google Ads, Apple Ads and Facebook search data in one place.

Cons

At times the connection drops and�it�can be difficult to figure out where the issue is coming from.