Briana B.
Not Specified, N/A employees
“user-friendly daily banking”
Pros
Handling day-to-day work with this system has been very easy, especially when it comes to reviewing my team's activity. Once we connected it to our main banks, the wiring process became much more efficient and cut down a huge amount of time spent on wires every day. Before that, it was taking up more than half of the team's day and now even with banks that are not integrated, it only takes around two hours. My team relies on it every day for reporting and for checking the accuracy of activity across the 400+ bank accounts we oversee.
Cons
One thing that could definitely be clearer is the wording used for payment statuses. When a payment has been processed, the system labels it as "Terminated," which tends to sound negative. For people who do not work in the platform every day, seeing that status can be unsettling and may create unnecessary worry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mikes L.
Not Specified, N/A employees
“powerful forecasting and integrations”
Pros
One of the biggest benefits is the real-time visibility into our company's liquidity and cash position. It also connects well with multiple ERPs and banks which gives it broad integration support. A lot of the routine work is automated and that has helped improve accuracy. On top of that, the modeling is strong and gives us useful, informative forecasting.
Cons
Because the platform is so detailed and packed with features, it can feel extremely complicated to use. It also requires a lot of onboarding, orientation and in-depth training before a team can really use it effectively.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Anonymous
Enterprise, 500+ employees
“cash management innovation we rely on”
Pros
One reason we keep using this every day is the way it continues to evolve with new solutions that help optimize our cash management processes. The visibility into our data is something we depend on regularly and the application gives us that clarity consistently.
Cons
Reporting used to feel fairly limited, although that has gotten better with the addition of custom Excel reporting and API plugins. We still haven't been able to take advantage of the plugin yet because of how the API licenses are currently structured but we're hoping to sort that out with our relationship manager.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Irina N.
Small-Business, 11-50 employees
“Perfect setup and helpful team”
Pros
After looking at several systems to improve our cash reporting and forecasting, this TMS stood out as the most powerful option. The implementation team has been excellent at keeping everything on track with tasks and deadlines. They take the time to walk through the details, answer questions clearly and help tailor our processes so the system can be used as efficiently as possible. We are still in the implementation phase so I can't comment on the final outcome yet but based on the planning and support the team has provided, we're optimistic it will deliver what we need.
Cons
At this stage, we really haven't run into any major problems since implementation is still in progress. The only thing we've noticed is that it still needs some ongoing manual daily and weekly upkeep, such as keeping bank balances accurate, maintaining budget code mapping and, for us, uploading reports from our other systems.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rafael M.
Not Specified, N/A employees
“Simplified payments with implementation gaps”
Pros
Its functionality has helped simplify our day-to-day payable check process. We've been able to do away with physical checks across all of our locations.
Cons
Implementation took some work and there wasn't enough visibility into how the platform operates or which features were available.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Anonymous
Mid-Market, 101-500 employees
“efficient treasury automation”
Pros
Having treasury tasks automated here has made a big difference. Setting up secure approval workflows for payments works really well and overall it brings excellent operational efficiency to the process.
Cons
Bank fee review feature inside the system was harder than expected to set up and navigate.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Enterprise, 500+ employees
“user-friendly reporting powerhouse”
Pros
Interface feels very user-friendly which makes onboarding new users much easier and shortens the learning curve. The reporting tools are also extremely strong and it's really useful to be able to generate reports on almost anything. Having everything centralized in one place has been a big help as well.
Cons
At times, it does seem a little buggy, even when using basic functionality.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Anonymous
Enterprise, 500+ employees
“powerful features and friendly UI”
Pros
There's a broad range of functionality built in which helps clients automate their processes without much trouble during implementation. On top of that, the interface is very user-friendly so it's simple to work with and configure for everyday use.
Cons
Their monitoring capabilities could still be better, especially with more automation built into the platform itself. It would also be beneficial if they took greater advantage of AWS to deliver additional features to customers.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Small-Business, 11-50 employees
“Good functionality with difficult navigation”
Pros
Keeping payments, cash balances and other treasury activity centralized in one place has been really helpful for staying organized and managing everything more efficiently.
Cons
Downside is that it's not very user-friendly or simple. Moving between screens can be confusing and even an IT expert I spoke with said it takes about a year to become comfortable navigating it. That feels far too long, especially since most treasury professionals are juggling plenty of responsibilities beyond just using their TMS.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
5
Anonymous
Enterprise, 500+ employees
“bank rec automation boost”
Pros
Managing nearly 200 bank reconciliations every month used to take our team an enormous amount of time but this software has dramatically improved the process. Month-end bank recs are now completed in less than half the time and several reconciliations can even be fully automated as part of the close process which has been a huge advantage for us.
Cons
At this point, I'm mostly excited to keep learning more about the features available and find out what else we can put into place at our company.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Anonymous
Enterprise, 500+ employees
“Valuable user and consultant network”
Pros
One of the biggest advantages for our team has been the broad network of users and consultants which we regularly rely on while shaping and refining our long-term treasury vision.
Cons
Navigation can be difficult because there are dormant fields and not enough structure which makes the system feel harder to move through than it should.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
Mitch H.
Enterprise, 500+ employees
“powerful treasury platform”
Pros
Right from the beginning, this platform stood out as a complete treasury solution that works well for a wide range of businesses. New users can get comfortable quickly thanks to the simple interface and the global payments library has made onboarding banking partners across multiple countries much easier for our team. The established API integrations with major ERP systems are another major plus and we also appreciate how the product continues evolving with AI-driven capabilities.
Cons
Customer support usually responds well for easy, lower-complexity issues but once a problem becomes more involved, resolution can take quite a while.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Anonymous
Enterprise, 500+ employees
“all banking data in one place”
Pros
Keeping balances, transactions, forecasting and all other banking information together in one place has made managing the company's treasury operations much more convenient for us.
Cons
The navigation can feel a bit intimidating at first and definitely takes some time to get comfortable with.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
8
Anonymous
Enterprise, 500+ employees
“Reliable treasury reporting powerhouse”
Pros
Over the years, this platform has evolved into a full treasury workstation for our team and honestly feels like having an extra employee supporting us. It's dependable, easy to work with and has scaled alongside our business growth over the past decade. For any company looking to automate treasury reporting, we'd definitely recommend it.
Cons
One area that could use more attention is the bank fee module. I'd also welcome stronger AI integration and a simpler implementation process.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
Anonymous
Enterprise, 500+ employees
“powerful cash visibility”
Pros
Having real-time visibility across multiple accounts and currencies from one centralized dashboard has been a major benefit for our organization. Automated processes, integrations with multiple banks and the payments module feeding directly into forecasts have significantly improved our cash forecasting capabilities.
Cons
The audit reporting still has room for further improvement.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Kim K.
Enterprise, 500+ employees
“centralized treasury efficiency boost”
Pros
Bringing everything into one centralized platform has given our team a much clearer view for making cash flow and investment decisions. convenient integrations with other financial systems have also reduced manual work and minimized errors, while reporting and payment processing have become much more efficient overall.
Cons
Setting up users in the Administration area can be fairly complex and takes a great understanding of the different setup levels. That said the support team is very helpful in guiding you through the process so you can put the roles and security settings in place the way you need.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Morty M.
Enterprise, 500+ employees
“Flexible interface and connected modules”
Pros
Navigating the interface feels simple and customizing the platform is just as easy. One thing our team really values is not having to depend heavily on IT staff to manage interfaces and data. Since all the modules work together, every new feature added to the system creates value across the entire platform immediately.
Cons
One thing I'd still like to see is more functionality and better accessibility in the mobile app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Staci H.
Enterprise, 500+ employees
“cash reporting efficiency boost”
Pros
One of the biggest improvements for our organization has been the efficiency gains. Reporting our cash position now takes less than half the time it used to and the team spends far less time logging into separate bank portals because all balances are available in one centralized location. That has been a huge win for Pilot.
Cons
Only real area for improvement is the interface being more user-friendly. It becomes less of a problem once you get familiar with it but I'd still like to see that part improved.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Cynthia G.
Not Specified, N/A employees
“all my banking in one place”
Pros
Managing cash across multiple banks can become complicated very quickly but keeping everything together in one platform has made the process far easier for our team. Having a single login for cash, payments and reporting is especially convenient.
Cons
Everything is great but the only drawback is that customer service can be slow to respond.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Jerry S.
Enterprise, 500+ employees
“Great experience”
Pros
Being able to view all of our bank accounts from one centralized location has been a major advantage for our organization.
Cons
I haven't run into any drawbacks while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10