ServiceNow Agile Development
Last Updated
Overview
ServiceNow Agile Development software connects enterprise strategy to execution, unifying development and operations teams. While some users note the customization process to be time consuming, the platform’s ability to manage hybrid portfolios and automate governance make it a powerful choice for scaling business outcomes.
ServiceNow Agile Development Specifications
- Financial Management
- Inventory Management
- Human Resources Management
- Customer Relationship Management
ServiceNow Agile Development Features
Unified Backlog
The platform centralizes all work items, including defects, problems, and enhancements, into a single location. This feature allows product owners to prioritize mixed workloads effectively, ensuring that critical service issues and new development stories are managed within one cohesive system.
Scrum Programs
Users can scale agile practices by grouping multiple teams into a single program entity. This enables coordinated planning across teams, providing high-level visibility into dependencies and progress toward shared strategic objectives, which is essential for large enterprise initiatives.
Agile Dashboards
ServiceNow Agile Development enables users to visualize and manage tasks using a flexible, interactive interface that supports sprint planning and tracking. The board provides drag-and-drop capabilities for story movement, real-time analytics, and updates, ensuring teams stay synchronized and productive throughout their sprint cycles.
Sprint Tracking
Admins can monitor sprint progress in real-time using interactive ‘Visual Task Boards’. This feature allows teams to drag and drop stories across states, identify bottlenecks immediately, and ensure that sprint commitments are met through clear, visual status indicators.
Pros And Cons of ServiceNow Agile Development
Pros
Unified backlog for all task types
Real-time visibility into project status
Supports hybrid agile and waterfall methods
Cons
The customization process can be time consuming
Training resources navigation can e difficult for new users
ServiceNow Agile Development Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Real Estate, N/A employees
“effective and highly customizable”
Pros
One thing I appreciate most about this software is how effective it is and how many features it offers! The platform gives a lot of room for customization so it can be adjusted to match different business needs really well.
Cons
The part I like the least about is that the interface can feel a bit complicated especially for people who are not very technical. The CSM or Customer Service Management interface in particular can be harder to figure out but aside from that, everything else has been fine.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Sports, N/A employees
“Accessible interface and responsive support”
Pros
Getting around this software feels very natural. The interface is accessible and user friendly so even new users without technical skills can figure out the tool without much trouble. Another big plus is the customer support team! They are proactive and quick to respond which helps resolve questions before any downtime becomes an issue.
Cons
I haven't run into any problems with the software. It has worked very well for us and at this point I really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does ServiceNow Agile Development support?
The platform supports several languages, including English, Dutch, Finnish, etc.
Who are the typical users of ServiceNow Agile Development?
Businesses across various industries, including healthcare, government, telecommunications, manufacturing, and financial services, benefit from ServiceNow Agile Development features.
What other apps does ServiceNow Agile Development integrate with?
The software supports integration with various systems and platforms, including Jira software and Microsoft Azure DevOps.
What types of pricing plans does ServiceNow Agile Development offer?
The platform’s pricing is tailored according to each organization’s specific requirements. You can also request a personalized ServiceNow Agile Development price quote now.
Does ServiceNow Agile Development have a mobile application?
Yes it has a mobile app.
Does ServiceNow Agile Development offer an API?
Yes, ServiceNow Agile Development software provides an API.
What level of support does ServiceNow Agile Development offer?
The software offers chat and email support.