Total 44 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

34%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T
Trey

Industrial Automation, 11-50 employees

Less than 6 months

5.0

Efficient project workflow

Pros

I'm really impressed with how efficient this tool feels! From the initial quote to the final close, it guides a project step-by-step across sales, engineering, procurement and other departments. We're generating bills of materials far quicker per job than before and being able to monitor labor and material expenses throughout the project lifecycle helps me make smarter decisions. The training they provide is excellent. I'd suggest it to anyone in industrial automation because it's feasible to learn, very user-friendly and noticeably accelerates our project workflows.

Cons

I honestly can't point to anything about ETO that bothers me. It replaced our old approach of managing everything in spreadsheets and now we have a centralized hub where every bit of project information is kept together.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anthony

Not Specified, 101-500 employees

More than a year

5.0

Transformed manufacturing operations

Pros

It has truly transformed how we run our manufacturing operations. Tracking, costings and process schedules are now top-tier tools I depend on across the business and the whole team relies on them daily.

Cons

We've noticed that the Online ETO portal means the standalone app could become redundant. That change should make handling our everyday ETO tasks much smoother. In the past, a desktop computer was necessary to get into ETO but now the web portal lets any tablet or phone log in. It offers a simplified, expanding user menu that keeps improving as the TotalETO team continues building it and this evolution really helps align our daily process tracking and coordination across departments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J
Jeff

Not Specified, 11-50 employees

Less than 6 months

4.0

Easy reorder tracking

Pros

This tool records every item we order and I can easily pull up previous orders. This makes reordering parts for upcoming projects much simpler since we do that frequently at my company.

Cons

Honestly deleting an item after it's been completed is often a hassle for me, besides that, I really can't come up with any other complaints at this time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Lynsey

Industrial Automation, 101-500 employees

More than a year

4.0

convenient engineering interface

Pros

Interface is extremely convenient and I feel the features are tailored for engineering and manufacturing so our procurement processes proceed smoothly.

Cons

Right now, I'm struggling to identify any downsides, honestly, there's nothing negative I can point to at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kendall

Mechanical or Industrial Engineering, 11-50 employees

Less than 6 months

5.0

User-friendly navigation

Pros

I find the interface very user-friendly, moving from one page to the next is simple and convenient making navigation effortless.

Cons

Don't have any complaints but I do feel there are almost too many components which can sometimes feel overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TD
Taylor D.

Small-Business, 11-50 employees

5.0

simple CAD integration

Pros

Integration with our CAD platform, greatWorks, is incredibly simple and releasing a BOM is feasible. I also find the real-time job costing feature provides significant value.

Cons

I wish they offered a newer web-based version, however, I was told that TotalETO is developing one and I'm genuinely eager to try it when it's available!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

T
Taylor

Machinery, 11-50 employees

More than a year

5.0

Saving time with BOM and solidWorks integration

Pros

The integration of the Bill of Materials (BOM) with my CAD software, SolidWorks, proves to be a big time saver for me. I can release the BOM for a substantial assembly, consisting of one thousand distinct manufactured or purchased parts, in less than five minutes. Total ETO simplifies job tracking from the quoting stages all the way through to closing. I can effectively monitor costing and profit margins throughout the entire process.

Cons

I think an updated web version with Data Dashboards would be a great addition, and from what I last heard, their developers are actively working on it. They already have an online platform for Time-entry, so I imagine they will build upon that. I am genuinely excited to see how this will progress!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lisa

Machinery, 1-10 employees

More than a year

5.0

All-in-One ETO

Pros

I have found everything we required conveniently consolidated within one software for our manufacturing of custom-built machines. The integration with SolidWorks and QuickBooks is smooth.

Cons

It would be very beneficial if they had accounting capabilities similar to QuickBooks built in, as it would remove the need for relying on additional software. Although it is not currently available, the integration was carried out seamlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC
Garry C.

Small-Business, 11-50 employees

4.0

Flexible and responsive support

Pros

Core system is very flexible and the developers are responsive, they adjust the product to match my business needs.

Cons

One drawback I've noticed is that the user interface feels a bit outdated, giving off an Office 2010-style look and feel, even though it performs reliably. The team is currently building a new web-based system and front-end which they're planning to roll out module by module. At present I still use the desktop application until the web version becomes fully available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

C
Cruz

Automotive, 101-500 employees

More than a year

5.0

A powerful toolkit

Pros

The wide range of tools offered by this software has been extremely helpful in enhancing my work. Each tool serves a specific purpose, and together they create a comprehensive toolkit that allows me to complete tasks more efficiently and with greater accuracy.

Cons

It can be somewhat challenging to figure out where everything is located initially, but once you get the hang of it and have your favorites organized, navigating it becomes simple.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

S
Stefan

Industrial Automation, 500+ employees

More than a year

4.0

Quick and Smooth

Pros

The capability to manage the master BOM of released and unreleased materials is exceptionally helpful for me. Having used different BOM management software in the past, I was delighted to switch back. The parts database is easy to use, and the process of creating new parts is remarkably quick and smooth.

Cons

The ease and adaptability of the system can actually pose a weakness if the permissions are not managed correctly. Manufacturers with names that are easy to mistype or misspell can be entered into the system multiple ways. For example, Allen-Bradley might end up listed as Allen Bradley, AB, and so on. The new security settings may help prevent this from happening in the future.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Josh

Machinery, 51-100 employees

More than a year

5.0

User-friendly design

Pros

I really value how easy and uncomplicated this product is to use. The entire system has been designed in a way that makes it very user-friendly, allowing me to go through its features with ease.

Cons

I feel that we are not fully utilizing the system to its maximum potential. One particular area I would like to see implemented within our company is part management, such as tracking where parts are located and their shipping status. We do not currently keep track of this, and I think it would be highly beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

L
Lucas

Food Production, 51-100 employees

More than a year

4.0

Time-saving integration

Pros

I enjoy the integration with the 3D software. When set up correctly, it significantly reduces the time required to release a project.

Cons

While TotalETO manages parts effectively, it does not handle Standard Assemblies and Assemblies within the BOM structure as well. I think there should be an improved method for customizing the behavior of SAs and Assemblies during procurement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

4

D
Daniel

Entertainment, 1-10 employees

More than a year

4.0

Too Much Flexibility

Pros

I love that I can access all the information regarding parts, purchase orders, and materials through the BOM features we utilize. It allows me to track items that the purchasing group has on order, the delivery times to our floor, and management's expectations of the final product leaving the facility, all of which can be easily viewed.

Cons

The software is almost too versatile and provides an overwhelming amount of features. From my perspective, I sometimes wish I could not see all the features and reports I do not have access to, as it sometimes spoils my experience.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

8

Functionality

8

J
Jill

Industrial Automation, 51-100 employees

More than a year

4.0

It makes my work easier

Pros

Total ETO generates reports and enables me to locate any part number that has been utilized elsewhere.

Cons

There are times when the release button is grayed out for no apparent reason. Some of my colleagues can release the same station, or occasionally restarting ETO resolves the issue, allowing me to release again. If I switch network connections, such as from wired to Wi-Fi or a different network, while ETO is open, it logs me out.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

7

A
Anonymous

Industrial Automation, 101-500 employees

Less than 6 months

4.0

Time-saving BOM management

Pros

As an early-career engineer, the it platform made it fast and simple for me to edit the Bill of Materials for our projects. I appreciate that once I enter part details, the system automatically retains that information across other projects. That feature saves me a lot of time and prevents mix-ups because the component I'm looking for has often been used elsewhere before. I also really like how easy it is to build assemblies, bundling parts into a reusable group lets me repeat that set as many times as needed without re-entering everything.

Cons

So far the only real drawback I've run into is slow load times which I believe are mostly caused by my own network connection rather than the software itself. It's the only issue that's stood out during my experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G
Gregg

Industrial Automation, 11-50 employees

More than a year

5.0

Impressive adaptability!

Pros

The ability to customize the software to meet our specific requirements, particularly with both Inventor and Microsoft Projects add-ins, has proven to be absolutely invaluable. This level of flexibility has allowed us to tailor the system precisely to the needs of our operations. What I find especially impressive is ETO's demonstrated willingness and capability to adapt Microsoft Project in ways that align perfectly with our unique processes.

Cons

The lack of a complete CRM limits the system's ability to serve as an all-in-one office support solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Industrial Automation, 51-100 employees

Less than 6 months

4.0

Time-saving features

Pros

As a newly appointed engineer, I find that the total ETO platform offers a quick and efficient way for me to edit the Bill of Materials for our projects. I like that it automatically saves part information across projects upon the initial entry. This feature is a significant time saver and helps to prevent confusion since it is likely that I need a part that has been previously used in another project. Another outstanding feature is the simple creation of assemblies that compile a group of parts, which can be replicated as necessary.

Cons

Based on my experience so far, I would say the only drawback I have is the slow loading speeds, but I believe this is likely due to network issues on my end.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

G
Gary

Industrial Automation, 51-100 employees

More than a year

5.0

TOTAL ETO - Satisfied Customer

Pros

The software is quite accessible, featuring reports that provide essential data that matters to my work.

Cons

We did not have anything negative to share regarding the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM
Stan M.

Mid-Market, 500+ employees

5.0

Quick setup and tracking

Pros

It was simple to set up and learn, I was up and running in a short time and I now have Part Detail data that we never had before, plus much more efficient tracking and a clear history. The product support team has been outstanding, they're always there to assist.

Cons

At the moment, I genuinely can't think of any drawbacks or issues to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10