Total 404 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

36%

3

Stars

4%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

WB

Walter B.

Management Consulting, 1-10 employees

Less than 6 months

5.0
July 2019

zoho helps small businesses scale

Pros

After trying a range of inventory tools, this software has become one I genuinely enjoy using and recommending to my clients. Once I got familiar with how it works, I was able to show clients how to grow their businesses while keeping the effort on their side to a minimum. Zoho has been a big part of making that possible. The plans they offer also help smaller businesses compete at a much larger level.

Cons

At this point, the only drawback is having to enter all of my items myself and beyond that I really do not have any complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

MM

Mantas M.

Wholesale, 1-10 employees

Free Trial

5.0
July 2019

user friendly and budget-friendly

Pros

The platform is very simple to use, feels user friendly and comes at a really good price.

Cons

I still need more time using it so I can't really say much about any downsides yet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

Free Trial

5.0
July 2019

usability with solid integrations

Pros

Usability is excellent and it connects well with my online platforms.

Cons

Even though the setup is designed to be simple enough, it still takes some time to get everything running efficiently... like anything else :)

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Veterinary, 1-10 employees

Free Trial

5.0
July 2019

clean interface for startups

Pros

The interface feels simple and accessible and it includes the essential tools a startup business needs to get going.

Cons

It would be even better with more dashboard views or additional features that let you track more metrics.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Information Technology and Services, 1-10 employees

Free Trial

5.0
July 2019

free inventory support for startups

Pros

Being free for new startups like ours is a huge plus and it saves me from having to build a separate inventory app myself.

Cons

I'm just about to start using it so I'll come back later with a more detailed review.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AA

Abid A.

Food & Beverages, 11-50 employees

Less than 6 months

4.0
June 2019

real-time inventory that fits trading

Pros

this software works especially well for a trading business. One of its biggest advantages is how simple it is to use-you do not need to be an accountant or an expert inventory manager to understand how the system works. It updates in real time so there is no waiting for a department or server to process anything before the information appears. If you make prior-period adjustments to cost or quantity, the costing and related accounts are updated automatically. Another strong point is that Zoho offers customer support 24/7. For large volumes of data, you do not have to enter everything manually one by one; you can format the data properly and upload it in bulk. The composite items feature acts like a bill of materials and also helps with variance calculations. If you need to include extra material beyond what is set in the standard formula, that can be done as well. The warehouse feature is useful for tracking stock at each warehouse and when invoicing a customer, you can choose the exact warehouse. It is also very well integrated with Zoho Books and taxes can be managed quite conveniently through the Inventory module.

Cons

There are still some limitations. For larger organizations with multiple warehouse levels and approval workflows before issuing or receiving materials, this software does not seem to support that kind of setup. You also cannot print delivery notes directly from this software and have to switch to Zoho Books for that. If you need to receive products against multiple purchase orders at the same time, that is not possible-you have to process one purchase order at a time. It also lets you define purchase and sales prices for a product but not based on a specific supplier or customer.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

A

Anonymous

Machinery, 11-50 employees

More than a year

5.0
June 2019

user friendly and worthwhile

Pros

It's very user friendly and offers good value for the money.

Cons

A few features do not support manufacturing needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Food & Beverages, 11-50 employees

Less than a year

5.0
June 2019

fast access from anywhere

Pros

It really comes down to speed and data integration and the fact that we can use it from anywhere in the world, even while traveling. It's amazing.

Cons

The data backup process isn't very user friendly. At the very least, backups should happen on a daily basis.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VA

Vikas A.

Food & Beverages, 11-50 employees

Free Trial

5.0
June 2019

fast app with helpful tutorials

Pros

There are plenty of tutorials available which makes learning it much simpler. The mobile app is a big plus and the application feels very fast and smooth while using it.

Cons

At this stage, we haven't run into any issues since we've only recently started exploring the features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Consumer Goods, 11-50 employees

Less than a year

5.0
June 2019

helpful dashboard and quick support

Pros

Dashboard looks good and customer service responds quickly whenever I need help.

Cons

Quite a few features aren't available for my organization and there are times when customization is difficult to work through.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

H

Harsh

Apparel & Fashion, 11-50 employees

Free Trial

5.0
June 2019

feature-packed and user friendly

Pros

For this price range, the feature set is one of the best available and the interface is very user friendly. It also connects well with other platforms and since Zoho has multiple in-house products, the software becomes much more accessible and usable across different platforms.

Cons

Pricing is still a major factor and it can limit the product mostly to SMEs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

RHV

Rodrigo H. V.

Chemicals, 11-50 employees

Free Trial

4.0
June 2019

shopify sync works well

Pros

Getting started with this software didn't require much reading or setup on my side. The connection with Shopify works well and up to now I haven't run into any problems.

Cons

The automatic tracking for Mexican shipping carriers still needs to be improved.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Apparel & Fashion, 1-10 employees

Free Trial

5.0
June 2019

inventory tools work beautifully

Pros

The inventory feature has been one of the best parts for me especially because of all the options and detailed information it includes. It feels very user friendly and even someone with limited technical knowledge can use it without much trouble.

Cons

It would be better if it offered more invoice templates.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

RK

Rizwan K.

Business Supplies and Equipment, 51-00 employees

Free Trial

5.0
June 2019

user friendly and simple

Pros

The software feels very user friendly and is really simple to use.

Cons

When I signed up, I ran into a few issues because there was no training provided by the Zoho team. It would be better if Zoho offered training for new users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Packaging and Containers, 1-10 employees

Free Trial

5.0
June 2019

cloud access anywhere

Pros

Being cloud-based makes it really convenient to get work done while I'm out and about and the app support helps a lot.

Cons

I'm very satisfied with the free version right now. I'd consider upgrading if the pricing becomes more favorable.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

EC

Eric C.

Management Consulting, 1-10 employees

Free Trial

5.0
June 2019

flexible form customization

Pros

The form customization is really convenient and gives a lot of flexibility.

Cons

One limitation is that SKU can't be turned off, even though many small inventory businesses only start using SKUs later as they grow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Saurabh M.

Publishing, 11-50 employees

Free Trial

5.0
June 2019

clean layout and clear workflow

Pros

Right from the start, the layout feels clean and very easy to understand. I'd definitely recommend it.

Cons

Customization is fairly limited and quite a few important features are still missing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Environmental Services, 11-50 employees

Free Trial

4.0
June 2019

very accessible to use

Pros

Compared with other programs, this one feels much more accessible to work with.

Cons

Bulk uploading items can be difficult at times especially when dealing with inventory-tracked items.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

8

A

Anonymous

Consumer Goods, 1-10 employees

Free Trial

3.0
June 2019

needs more inventory tools

Pros

The cloud setup runs well and the overall feel is professional. It's also simple to work with day to day.

Cons

It's still missing quite a few features especially on the inventory and billing side so there's a lot that still needs improvement.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

5

KZ

KAI Z.

Wholesale, 1-10 employees

Free Trial

5.0
June 2019

useful item tracking tools

Pros

This inventory system lets you organize your merchandise with sub-categories which makes everything much more structured.

Cons

You can track your items and clearly see where they are going.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8