Total 404 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

36%

3

Stars

4%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Automotive, 1-10 employees

Less than a year

5.0
June 2019

user friendly platform overall

Pros

The platform is very simple to use and the features are easy to work with.

Cons

It only includes inventory counting for the Point of Sale.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

DW

Daniel W.

Consumer Goods, 1-10 employees

Less than 6 months

5.0
June 2019

packed with useful features

Pros

Right from the start, the software has been simple to use, offers plenty of features and has gone beyond what I expected.

Cons

With so many options available, it can feel a bit overwhelming at first as a new user. I'm still taking some time to learn where everything is and how to do the tasks I need to get done.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

PC

Philippe C.

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
June 2019

accessible interface with Zoho Books

Pros

The interface feels very accessible and it works really well with Zoho Books.

Cons

For the way we use it, I honestly don't have much negative to mention. If anything, the entry-level pricing could maybe be a little lower.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

8

A

Anonymous

Sporting Goods, 1-10 employees

Free Trial

4.0
June 2019

zoho books integration saves time

Pros

Having it connect with Zoho Books has made our bookkeeping and accounting much more organized which saves both time and money. Invoices, sales orders and purchase orders all sync with each other so everything stays organized and accurate.

Cons

The downside is that it still doesn't integrate with EasyPost which is what I would rather use for shipping across all carriers.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

6

A

Anonymous

Medical Practice, 51-00 employees

Free Trial

4.0
June 2019

flexible and very clear

Pros

Getting started with it was easy, everything feels very clear and it gives a high level of flexibility.

Cons

One thing that limits it is that I can't assign multiple prices to the same product for different customers. Also, at the beginning it failed to save a lot of data so I had to enter everything again.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

8

A

Anonymous

Retail, 1-10 employees

Less than 6 months

4.0
June 2019

flexible fields and polished UI

Pros

The interface feels really polished and there are plenty of options for creating and editing fields to match the needs of our industry.

Cons

Some of the features don't have tutorials and those would definitely be helpful to have.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

SJ

Shirish J.

Electrical/ Electronic Manufacturing, 1-10 employees

Free Trial

5.0
June 2019

user friendly business tools

Pros

I was able to start using it right away without needing any training. It's simple to figure out on your own and all the basic business needs are available in one place, including purchase order creation, invoicing, inventory management and even a single-level bill of materials.

Cons

The pricing is on the higher side. Adding a few more features would also make it a better fit for manufacturing businesses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

JJ

Jeremiah J.

Fine Art, 1-10 employees

Free Trial

5.0
June 2019

clean interface and fair pricing

Pros

The clean look, easy usability and reasonable pricing are exactly why I'd choose to use this product.

Cons

Labeling could be better and the lack of cross-platform compatibility is a downside.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

B

Bob

Food Production, 1-10 employees

Free Trial

5.0
May 2019

fits manufacturing perfectly

Pros

After trying a number of different systems, we kept running into the same issue: most of them could handle basic inventory but they couldn't track the items needed to make a finished product. That was a dealbreaker for us since we manufacture our own products. The few platforms we found that did offer those features were usually expensive, hard to figure out and came with very little guidance. On top of that, getting them to sync with accounting software like QuickBooks was another headache. This one covers all of those needs which is exactly why we decided to use it.

Cons

One thing that could use improvement is the screen display and resolution settings. We've noticed the left sidebar doesn't fully expand and ends up partially hidden behind the main screen. It would also be really helpful if the system could automatically generate product SKU numbers since creating them manually every time gets tedious.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Information Technology and Services, 1-10 employees

More than a year

5.0
May 2019

powerful cloud ERP features

Pros

A cloud-based ERP setup has worked really well for us. The SKU serial tracking is especially useful and the UI looks excellent. The payment reminder integration with the ICICI bank portal is another feature I really appreciate.

Cons

Even though I'm quite happy with the support overall quicker callback responses would really help new users who are working live in the product and get stuck needing assistance. That said cheers to the entire Zoho team for building such an awesome product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Industrial Automation, 1-10 employees

Less than 6 months

5.0
May 2019

inventory control at your fingertips

Pros

Running this software has been very convenient and it offers a lot of useful functions. It was exactly the kind of tool I needed for managing stock in my small business. I would definitely recommend it to anyone wanting to improve business efficiency especially since it lets you stay on top of operations right from your fingertips and the app works perfectly. The multi-user setup is also very helpful because it supports different roles and job responsibilities for employees which creates a more organized and functional workflow across the business. Every action is recorded and as an admin I'm able to monitor what my employees are doing. That means better control, fewer arguments, less distraction and stronger overall efficiency.

Cons

The only issue I would mention is that some of my employees are native Russian speakers and unfortunately this software does not support the Russian language. Aside from that, everything else works perfectly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Mechanical or Industrial Engineering, 1-10 employees

More than a year

5.0
May 2019

connected orders and fast shipping

Pros

Using this software has been a really positive experience because everything on the platform stays connected to my orders and I can handle shipments in a practical and quick way.

Cons

It works perfectly for what I need and the whole system feels very accessible.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Electrical/ Electronic Manufacturing, 51-00 employees

More than a year

4.0
May 2019

helpful integrations and dashboard

Pros

Connecting it with other apps has been really useful and the dashboard is well laid out too.

Cons

Changing the currency is not very convenient and support along with customer service could be better.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Arts and Crafts, 1-10 employees

More than a year

5.0
May 2019

flexible fit for any business

Pros

Zoho software is easy to use and can be customized to suit just about any type of business.

Cons

At times though, authentication through OneApp can be a bit difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Building Materials, 1-10 employees

Less than a year

5.0
May 2019

flexible warehouse tracking

Pros

this software has been really adaptable for our operations especially when it comes to moving stock between warehouses and stores. It also supports sales returns which makes inventory tracking much more accurate and manageable.

Cons

One limitation is that it doesn't let us create customer estimates or generate accounting reports. It would be far more useful if Zoho Books and Inventory were combined into a single system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

CJ

Corey J.

Health, Wellness and Fitness, 11-50 employees

Free Trial

5.0
May 2019

packed with customization options

Pros

Packed with features, it offers customization for nearly everything. I also appreciate how well it integrates with WooCommerce and how smoothly the two systems communicate.

Cons

The API setup was pretty complicated. I ended up hiring someone on Fiverr to handle it and it still took around 8 hours.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

TL

Tan L.

Logistics and Supply Chain, 11-50 employees

Less than 6 months

4.0
May 2019

handy fit for zoho users

Pros

It works really well within the Zoho ecosystem, with updates syncing instantly to Zoho Books and the other Zoho apps. The interface is easy to use and the iPhone app is solid too. It also handles multi-warehouse management nicely and I've noticed they keep adding new features over time. On top of that, customer service is quick to respond and has a genuinely helpful attitude.

Cons

There's still room to make it more complete especially when it comes to lot and rack management in the warehouse. I'd also like to see a few more reporting options added.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

6

LO

Lalit O.

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
May 2019

custom fit with cloud access

Pros

After searching for software that could be customizeed to the way I work, this one turned out to be exactly what I needed. It gives me the freedom to customize the system based on my requirements and make changes whenever needed. The added flexibility of using it through a cloud-based app is especially important to me.

Cons

At this point, I haven't come across any issues with Zoho.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Computer Networking, 51-00 employees

Free Trial

5.0
May 2019

accessible interface and online sales integration

Pros

There are a lot of functions available but it takes time to test everything and the manuals are not easy to locate. I would also really appreciate having all the manuals translated into Spanish.

Cons

The UX interface is very accessible and I really like that it can be integrated with online sales.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

Less than 6 months

5.0
May 2019

complete inventory for retail

Pros

After trying to find a full inventory solution for my clothing retail business for a long time, Zoho turned out to be exactly what I needed. It's a really strong inventory app with some truly impressive features.

Cons

As far as I can tell, I haven't come across any downsides personally.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8