Total 404 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

36%

3

Stars

4%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

LMV

LINA MARIA V.

, N/A employees

Less than a year

5.0
August 2018

excellent sample organization tool

Pros

Our Computer and Computing Department introduced us to this software after we kept running into major issues with sample classification and it has turned out to be an excellent solution. Combined with our other software, it has noticeably improved the way we work. this software is a powerful platform that helps us classify our chemical samples properly and in a standardized way, turning them into inventory-ready information. The end result is exactly the level of order any company or organization in the chemical field is looking for: samples arranged in a clear and coherent manner. Because of that, we highly recommend this software.

Cons

It is a platform that is continually being updated and refined based on user feedback and suggestions. The technical team is highly capable, quickly identifying issues and addressing them through updates. Honestly I do not see any real weak points that need to be mentioned here.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DH

David H.

Security and Investigations, 1-10 employees

Less than a year

5.0
August 2018

handy for tracking locksmith stock

Pros

Even though we only ship a small number of parcels each month, mostly keys cut to code for our locksmith business, this software has been really helpful for tracking those orders and keeping an eye on our key blank stock levels. The integration with other Zoho products is excellent as well.

Cons

The only thing missing is an Android phone app for when I'm out on the road and need to start the shipment process for keys.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

JB

JENNALEE B.

Hospital & Health Care, 11-50 employees

Less than 6 months

3.0
August 2018

affordable and simple setup

Pros

Getting started with it was really easy and the setup process didn't take much effort. The support team has also been helpful whenever needed. On top of that, the price is very budget-friendly. I also really prefer web-based and cloud systems since they make everything much more convenient.

Cons

At first, I believed there was a free version available. Once I actually got inside and began setting everything up, I realized it was only a 14-day free trial. I don't think that was explained clearly enough. Even so, the yearly cost is still extremely low compared with most other inventory management systems. Another issue is that I haven't been able to use my own templates which means I have to recreate everything inside Zoho.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

JRZ

Jose Rafael Z.

, N/A employees

Less than 6 months

5.0
July 2018

real-time inventory control

Pros

Zoho's inventory solution has been a really valuable addition for our company and has lived up to the high expectations we had. It keeps our bulk LPG stock organized in real time so we always know the exact amount of product available. It also lets us create simple route guides for each product which helps a lot with daily operations. On top of that, it keeps orders, shipments, payments and customer information well organized and we can update the order status instantly whenever needed.

Cons

As with other Zoho products, a stable and reasonably fast internet connection is necessary. If the connection is weak or unstable, the software does not perform at its best.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

AD

ANTONIS D.

Photography, 1-10 employees

More than a year

5.0
July 2018

inventory tracking that delivers

Pros

Running this software in our studio has made it much easier to monitor and manage inventory reports while keeping all the data and planning details close at hand for our daily, weekly and monthly schedules. It helps a lot with coordinating photographic equipment deliveries, receiving orders and keeping an eye on the whole process from start to finish.

Cons

Pricing is really the only downside. It would be a much better value if it were cheaper because right now it feels a bit expensive. Other than that, I'm very satisfied with the product.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Internet, 11-50 employees

Less than a year

4.0
July 2018

inventory control that boosts profits

Pros

Moving from one shopping channel to another with Zoho felt easy which saved me a lot of time. The inventory control tools also helped me manage stock better and improve my business profits.

Cons

There were a few occasional issues, like pages timing out before changes were saved but customer service resolved them quickly.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

MW

Mark W.

, N/A employees

Free Trial

4.0
July 2018

solid inventory control for small teams

Pros

this software has been a reliable inventory management tool. It works especially well for smaller businesses that need help handling orders and keeping inventory under control.

Cons

Even though this software does a lot well it still wasn't the right match for our company. There were a few features we needed that just weren't available in Zoho.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

6

DR

Darian R.

Design, 11-50 employees

Less than a year

4.0
June 2018

reliable stock and order tracking

Pros

Keeping up with orders and inventory stock has been very manageable with this software. Another big advantage is that it connects with platforms like Shopify, WooCommerce and similar services.

Cons

A downside is that not every connector supports two-way syncing and having to pay extra at times to link your store with the inventory system can be frustrating.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

6

KW

Kevin W.

Retail, 1-10 employees

Less than a year

5.0
June 2018

clean invoicing and inventory control

Pros

Connecting it with Zoho CRM saves a lot of time since I no longer have to manually enter information into invoices. Building products is easy and it appears to keep inventory quantities accurate. The templates look clean and there's plenty of flexibility to customize just about everything.

Cons

The use of both a "physical" and an "accounting" inventory valuation system makes it a bit confusing to understand at first glance. That said it was updated recently and has been working better since then.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

MB

Mojdee B.

, 11-50 employees

Less than 6 months

4.0
June 2018

helpful order tracking features

Pros

Zoho works really well for keeping track of sales orders, SKUs, shipments and customer details all in one place. Being able to attach files to each order is especially useful when there's extra documentation that needs to be checked later. The interface is visually appealing and having photos for each product makes it quick to see exactly which items are involved at a glance.

Cons

One thing missing, as far as I know, is a mobile app which would be very useful for salespeople who spend a lot of time on the road. It also falls short when it comes to deeper inventory management. You can track quantities by SKU but there's no way to add serial numbers for individual items or store specific details for each one.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

6

SC

shubham c.

Retail, 11-50 employees

Less than a year

5.0
May 2018

automation that keeps improving

Pros

The automation and bank feeds are the biggest advantages here. A lot of the work gets handled automatically through different APIs which saves a lot of time and effort.

Cons

Honestly there is not much to complain about. The developers keep adding whatever is needed day by day. The only thing I would really ask for is a State Bank of India connection as soon as possible.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

WT

Woody T.

Sporting Goods, 1-10 employees

More than a year

5.0
May 2018

web-based and accessible fit

Pros

Being web-based makes it really convenient and the interface is easy and accessible to use. It brings multiple services together on one platform and the pricing is very reasonable. It works especially well for a small business.

Cons

It doesn't include every feature I might want but that seems to be the tradeoff for keeping the software so simple and accessible. For what it's designed to do, I don't really have any major complaints.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Higher Education, 101-500 employees

Less than 6 months

5.0
May 2018

reliable stock tracking and reports

Pros

Zoho products have always been dependable and this software is a solid example of that. It helps you keep track of stock levels, monitor sales and generate useful reports that support the business. It also connects well with other Zoho products which makes everything work together nicely.

Cons

Even though it is simple to use, it still performs very well. I honestly have not run into any issues with this software because it does exactly what it promises.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

PP

Pare P.

Sports, 1-10 employees

4.0
May 2018

flexible features and customization

Pros

Right away, the features felt easy to use and understand and there were plenty of functions available that I could adjust and customize without much trouble.

Cons

The downside is the cost. The component itself, along with the pricing of other products, feels too expensive when you're working with multiple Zoho programs.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

6

JW

Jane W.

Retail, 1-10 employees

Less than 6 months

4.0
April 2018

inventory updates across all shops

Pros

Managing inventory across several marketplaces at the same time is really helpful since I run multiple shops. Updating products is also pretty easy and doesn't take much effort.

Cons

I don't use invoices and I prefer handling shipping through ShipStation because the barcode and order tracking features make the process much faster. Because of that, I don't really need the order screen at all. I'd rather the system simply mark inventory as sold and give me the option to disable the orders section entirely. I'm also worried marketplaces could get notified when I don't want them to since my other services already handle those notifications. I'm still testing it but at this point it's not quite the right fit for what I need.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

6

AK

Anil K.

Computer Hardware, 1-10 employees

5.0
April 2018

powerful zoho integrations

Pros

One thing I really appreciate is how closely it works with Zoho Books and the rest of the Zoho apps which makes automation and data sharing much more smooth. The platform is also easy to use, the mobile app performs well and the integration with shipping providers is very solid.

Cons

A couple of gaps still stand out. There's no proper item categorization structure, such as having a category like Lamp, then subcategories like Projector Lamp or Car Headlight Lamp and even deeper levels like Short Throw or Long Throw under Projector Lamp. It also does not include POS or a cash register feature.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

RB

Rajeev B.

, N/A employees

4.0
April 2018

simple cloud billing for small teams

Pros

Cloud-based operations make it convenient to manage and the platform is very user friendly overall. The layout is simple, the formatting is easy to follow and it works well for small businesses that need something affordable.

Cons

The invoicing format still needs some improvement. Right now, the invoice does not display the total quantity at the end which would be helpful. Since we work on a distribution model, I also need an option to add distributor margins separately on the invoice and I could not find that feature.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

6

A

Anonymous

, N/A employees

Less than 6 months

5.0
April 2018

this software fits perfectly

Pros

Getting this software up and running for our small startup stationery business was very easy and it has been simple to use from the start for managing our inventory.

Cons

We honestly do not have any complaints. The setup was very easy and everyone from the owners to the designers to the support staff has been able to use it without any issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Financial Services, 500+ employees

Less than a year

4.0
April 2018

generous free plan and integrations

Pros

A really generous free plan is one of the best things about it. The platform looks very attractive, offers a wide range of integrations including shipping and feels user friendly overall.

Cons

One minor issue is that the image thumbnail can be quite small at times which makes it harder to identify the product especially if you manage several hundred items.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

6

MI

Mark I.

, N/A employees

5.0
April 2018

fun and promising start

Pros

Initial difficulty feels fairly manageable. I have not spent enough time with it yet to fully judge all the strengths and weaknesses but my first impression has been very positive.

Cons

There is not much to complain about at this point. It can feel a little intimidating at first but it is about as easy as software in this category can be. I still have not used it long enough to really weigh all the pros and cons though my initial impression remains very positive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10