Zoho Inventory Reviews

“easy setup and support”

Pros

It feels mostly aimed at smaller businesses that have fairly basic inventory management needs. The 24-hour support from Monday to Friday is also a real plus.

Cons

It could really use more advanced features for businesses with different needs, such as 3rd Party Logistics, rather than being focused more on retailers.

“powerful modular platform”

Pros

Such a complete platform. The overall look and interface of the software feel really well done and you can tell a lot of thought went into how it was built and implemented. I also appreciate the number of integrations it offers and in general it handles almost everything I need. The modular approach is one of my favorite parts-it feels like Lego blocks, where I can start with one module and add another Zoho module later when I'm ready and they all work together. Overall I really enjoy the product.

Cons

The setup documentation definitely needs improvement. Hitting a wall when I was so close to finishing the setup was frustrating enough that I stopped using it for a while. By the time I came back, my trial had already expired before I was able to complete everything. I'm not willing to purchase it until I'm sure it works properly and fits my needs. Because of that, I'm stuck on the free version even though I want more. If there had been clearer documentation or better support, I would probably already be a paying customer using the software. Instead, I'm left feeling annoyed and frustrated trying to figure out what I'm supposed to do next. At that point, you either keep pushing through with Zoho or start considering other options.

“handy invoicing and expense tracking”

Pros

Keeping track of my sales, purchases and other expenses is much more manageable with this tool. I can also create and send quotes and invoices directly to clients without leaving the platform and it's useful to have all my client and supplier contact details stored in one place.

Cons

One thing that needs work is composite items. The tax from the individual items doesn't get included in the total cost automatically so I have to manually correct the final amount.

“user friendly with lots of features”

Pros

Because the interface is user friendly and everything is quick to access it is easy to use. It comes with plenty of features, supports different languages and currencies and the integration process is very simple.

Cons

Some of the translations could be improved and email support is not very responsive. It would also help to have more options available especially for countries outside the US.

“good value but missing e-commerce tools”

Pros

It offers a solid number of user seats at an economical price and the platform is user friendly overall. I'd just like to see the current interface continue to improve while more features are added over time.

Cons

A few important e-commerce features especially ones useful for platforms like Shopify and Amazon, are still missing. There are also frequent sync errors or delays most of the time.

“smart dashboard and full access”

Pros

Zoho Books has kept me fully up to date with all my activities. The dashboard feels really clever and high-tech and it gives us access to everything we need. Thanks for that.

Cons

One thing that needs improvement is adding an item to inventory after it has already been invoiced. Right now, that item cannot be added to inventory so it would be really helpful if this feature could be introduced soon.

“all-in-one business powerhouse”

Pros

Having task management, projects, workgroups, sales funnels, inventory, accounting, contacts, leads, opportunities and a lot more all in one software suite means just about everything I need is already there.

Cons

The downside is that some parts of the software still do not feel fully cohesive and it really should bring all apps and features together into one complete suite.

“cloud WMS with solid usability”

Pros

Using this cloud-based WMS has been a positive experience. It's user friendly and easy to work with and I really appreciate not having to deal with a server software licensing or a separate hosting provider.

Cons

The order-to-fulfillment workflow feels more complicated than it should be and some transactions could definitely be simplified. It also needs more integration options for third-party solutions.

“well-designed inventory helper”

Pros

The software has been genuinely useful and feels very thoughtfully designed. It comes with a lot of interesting features and it makes managing inventory, tracking shipments and similar tasks much simpler. One feature that seems especially well planned is the option to request shipping directly from within the platform by connecting it to the shipping company you use.

Cons

One thing I don't like is that this feature only works if your shipping provider is already included in the program so it's not helpful when you work with one that isn't listed. I'd also love to see more automation overall since you still have to manually choose the actions you want to carry out.

“solid inventory and shipping workflow”

Pros

It works well as a web-based inventory management system for small and medium-sized businesses. It helps users track orders, confirm deliveries, create invoices, ship products and keep track of them in one place.

Cons

It does not support multi-store operations and the UPS and FedEx APIs do not work as well as they should. The pricing also feels a little expensive but aside from that, those are my only concerns.

“composite items are a big plus”

Pros

Bringing over our existing data from the previous system was very easy. The composite items feature works really well for our business and that's something you don't always get with other platforms especially in the free or entry-level versions.

Cons

The dashboard is built around sales orders which doesn't fit the way we work. We skip that step and go straight to invoices to save time so the dashboard doesn't give us much useful information. It also doesn't currently connect very well with our website on Wix.

“inventory alerts that deliver”

Pros

Managing inventory with this product has been really effective. It lets you set different stock levels and sends alerts when needed. Definitely a product I would recommend.

Cons

Zoho has done a really good job with this tool and honestly, there is nothing about it that I dislike. It feels very well designed.

“useful reporting and custom fields”

Pros

It covers the core functions we need including reports for open orders, inventory status, sales orders, purchase orders and similar areas. There's also flexibility to add custom fields to forms when something isn't included by default such as Freight terms.

Cons

A few features don't appear to be readily available especially due date tracking at the line-item level for sales orders and purchase orders.

“affordable plans with solid customization”

Pros

Having a free plan is a big plus and the paid options are also reasonably priced. It didn't take much time to learn and using it feels easy. There's also plenty of customization available especially when it comes to role-based access restrictions.

Cons

It's still missing a few features, such as stock taking and a reconciliation module although for the time being I can manage without them.

“helpful inventory visibility”

Pros

Keeping track of inventory is pretty easy and it really helps me understand the details of how materials are moving.

Cons

One thing that bothers me is that Inventory does not integrate properly with Zoho Books. If I want the inventory levels to update correctly when I record a sale, I have to create the sales invoice from Inventory instead of Zoho Books. That part feels counteraccessible.

“inventory updates done automatically”

Pros

One of the best parts of this software is that everything gets deducted automatically and invoices, packing lists and the rest are very simple to manage.

Cons

I just wish there were more options to customize the invoice and packing list because we need to show boxes and pieces per box on the packing list.

“works beautifully with ebay”

Pros

Connecting it with eBay has been really useful and being able to import inventory lists from Excel saved me a lot of manual work. The interface is user friendly, the design feels clean and it also connects well with several other Zoho products which makes everything more convenient.

Cons

It doesn't integrate with Poshmark which is a limitation for my workflow. There are also some required fields that don't really fit the way my business operates and I'd love to see a consignment feature added. Setting everything up took a while too, mainly because I didn't already have my inventory sheet prepared in Excel.

“user friendly and flexible value”

Pros

Right away, the pricing felt very competitive and the platform seems really flexible. It's also very user friendly, with everything laid out in a clear way that's easy to understand.

Cons

As with any software, it takes a bit of time to learn how everything works. I'm still figuring out the full level of customization especially since our business doesn't sell through the major platforms.

“zoho one value and integration”

Pros

One thing I really appreciate is how well it fits into the rest of the ZOHO platform. Going with ZOHO One gives you a budget-friendly way to access the full range of ZOHO features.

Cons

I'm not using Inventory for any webstore functions which may actually be where it shines the most. That said I do wish the serial number feature could also track items for rental use.

“daily tracking that delivers”

Pros

Using it every day has been a really positive experience. It helps me stay on top of a lot of moving parts and I've been very happy with it overall.

Cons

One thing that would make it even better is an instant checkout option so customers paying invoices could pay again with just one click. It would also help a lot if there were a way to copy and paste items.