Zoho Inventory Reviews

“Highly customizable setup”

Pros

It's fully customizable which makes it really helpful for matching individual needs.

Cons

It can be difficult to use if you're not familiar with technology or the processes involved.

“approval hierarchy works well”

Pros

One feature that really works well in this software is the approval hierarchy. It's a useful addition and helps keep the process organized.

Cons

A drawback is that the payment status does not appear on the PDF file which would be helpful to have included.

“Smart design with automation”

Pros

Right away, the way this works feels very sophisticated in its design yet it is still simple to use and understand. It does not require any technical skills and the amount of automation included is a big advantage.

Cons

The inventory management part feels a bit expensive. If the price were closer to 3000 per year, I think Zoho would attract a much larger user base.

“user friendly and efficient”

Pros

Using the Zoho product felt easy and efficient throughout.

Cons

In the end, it just wasn't the right fit for what I needed and couldn't handle the specific tasks I was looking for so I'm no longer using it. My requirements were very specific.

“helpful support and rich features”

Pros

Their customer support has been excellent and there are plenty of features available to work with.

Cons

A few of the features are a bit less accessible when you're actually using them.

“shopify integration works well”

Pros

Connecting it with Shopify is pretty easy and doesn't take much effort.

Cons

The pricing feels quite high for what I need though it may still make sense for larger businesses.

“simple and user friendly app”

Pros

The application feels very simple to use and has a user friendly design which makes everything easy.

Cons

At this point, I still haven't come across any drawbacks yet.

“clean testing site design”

Pros

The testing site has a really nice, polished look to it although the BOM is missing.

Cons

It looks good overall, is simple to use and the connection works well.

“inventory control made simple”

Pros

Getting started with it was easy and it really improved the way I handled inventory management. It gave me full visibility and better control over procurement and distribution making the whole process very effective and much easier to manage.

Cons

I'm still learning the system so I haven't explored it deeply enough yet to clearly identify any drawbacks.

“Feature-rich and simple to start”

Pros

Even though I'm still in the setup phase, it hasn't felt overly complicated and there's still a wide range of features to work with.

Cons

I've already run into a few cases where I wish certain features were available. For example, there's no way to change a contact back into a lead.

“shopify warehouse fit”

Pros

A trucking parts supplier we work with needed a warehouse and inventory management system that could connect with their new Shopify sales channel. The software matched that need really well thanks to its smooth integration and the strong feature set it offers for this kind of business setup.

Cons

In the Canadian market, Zoho's accounting module has a few minor gaps compared with the more widely used accounting solutions in that region.

“affordable features that deliver”

Pros

With so many integrated tools available today, Zoho Desk still manages to stand out by offering a strong feature set at a lower price while keeping up with other products in the same space. The things I appreciated most were order management, invoicing and how well it integrates with other tools. It also works very closely with other Zoho products which makes the whole ecosystem more useful. Accessing the platform is simple and the reporting and dashboard features feel better than what I have seen from other players in this category. It also handles RMA without much trouble.

Cons

Like any tool, it does have a couple of weak spots. There is no equipment rental feature which would have been useful and the composite items feature does not work as well as expected. It usually needs extra adjustment from the user to make it function properly.

“flexible cloud pricing tools”

Pros

Being cloud-based is a big plus and the customer-based pricing tiers work really well for us. The import and export features are also very useful.

Cons

Switching over from a much older DOS based system that we had used for years definitely came with some difficulty. At first it was hard to figure out how to handle certain business tasks the way we were used to doing them. After a lot of digging around I realized it does include most of the core functions we needed but they were not very easy to locate. That may simply be because the platform offers so much so there is a lot to figure out through.

“awesome dashboard and syncing”

Pros

Right away, the dashboard stands out with a really strong daily snapshot of what's happening across the business and what actions need to come next. Managing sales orders and moving stock between warehouses is very practical and it also makes it simple to expand into additional warehouses when the business grows. The website integration has been excellent as well. Products and inventory levels sync directly to the site which removes a lot of duplicated work. On top of that, the API access is a huge plus. It opens up opportunities to build more applications around it and create extra value for both customers and internal business processes.

Cons

Permissions still need more refinement. For instance, access to the Customer Contact module should be restricted so a user only sees the contacts they created, while someone like an accountant should be able to view every contact regardless of who entered it. It would also be very useful to have a desktop version or at least an option to keep working offline whenever the internet connection is weak or unavailable.

“Cost-effective and user friendly”

Pros

Getting started with it is easy and it connects well with a wide range of other apps in the Zoho ecosystem. It's also a budget-friendly option for what it offers.

Cons

That said there are quite a few apps included that don't really feel necessary. Managing supplier product currencies can also be difficult and adding images takes more time than it should.

“handy tracking and integration”

Pros

Integration with other Zoho applications works really well. It also makes tracking much more organized and simpler to manage day to day.

Cons

It could use more industry-specific features since most of what's available feels fairly general. Making changes to match specific requirements is also not very convenient.

“inventory management that works”

Pros

It covers everything I need for inventory management and the system is very simple to use.

Cons

I just think the interface could look a bit more visually appealing.

“Quick books integration wins”

Pros

Creating products is easy and it connects nicely with Books.

Cons

The product filter really needs an upgrade because right now we have to export the products and build a custom filter in Excel.

“inventory tracking that delivers”

Pros

Keeping tabs on finished goods and the individual parts that go into them is really easy and the connection with invoicing makes the whole process even more useful. It's simple to tell what needs to be reordered. Features like package geometry are a nice touch too since being able to visualize the package is genuinely helpful. The option to duplicate products was also a huge relief.

Cons

I do wish bulk editing product pricing was more convenient and the reporting could definitely be more detailed. It took some time to figure everything out and I still feel like I'm learning but it does seem worth the effort. I also wish emails sent through the software could be tracked and stored.

“affordable inventory win”

Pros

Right from the start the way this software is organized has been a huge plus for us. As a first-time store owner, it feels very user friendly and that has made a big difference. It has already taken several complicated tasks and made them much simpler and we're excited to see how much it improves our bottom line going forward. Outstanding and affordable!!

Cons

Honestly I can't think of any downsides. this software has met all of our needs so far.