iVvy Venue Management Reviews

“Support response time could be improved

Pros

I'm really impressed with how quickly my issue was resolved.

Cons

It takes a lot of time to reach and then contact support or someone from support to get back to me.

“Great sales tool

Pros

As a sales tool, the system makes creating proposals and using templates really easy, allowing me to quickly respond to numerous inquiries. The reporting feature is also quick and clear.

Cons

One drawback I figured is that the system currently doesn't have a sales forecasting tool that could calculate speculative figures.

“Many pros, few cons

Pros

It's very simple to use and setting everything up is a breeze. I also like being able to track who's viewed any links.

Cons

The search function requires exact spelling, and only three invoices can be created automatically before needing to do it manually. And breakfast numbers don't always update when room numbers change. The system also doesn't integrate with our hotel software.

“I recommend ivvy

Pros

What I love about iVvy is how it simplifies everything! I can send contracts and documents to clients in just minutes, making the whole process fast and effortless.

Cons

I don't have any complaints about the system right now.

“Effortless tracking

Pros

The system is incredibly user-friendly, and it makes it so easy for me to keep track of everything.

Cons

Everything requires manual input, and unless you are a manager for a group, nothing can be deleted.

“AMAZING tool!

Pros

The support service is top-notch. I had quick and accurate responses every time! IVvy covers so many aspects in one program, which is really convenient.

Cons

This is a tough question because I'm very satisfied with the product. The only small suggestion I have is to offer more free webinar training sessions.

“Seamless CRM experience with iVvy

Pros

I love how easy it is to navigate iVvy and use it as our daily CRM.

Cons

Updating taxes, fees, and menus can be a bit challenging. We also experience some discrepancies with our reservation system, where Ivvy shows the same totals for room block pickup and actualization.

“user-friendly with excellent customer service

Pros

It's really user-friendly and the team is always so helpful.

Cons

Occasionally, my menu choices will change in unexpected ways and I have to fix them manually, though this doesn't happen often.

“Its quicker to master than other systems

Pros

The system is so simple to use. Compared to Delphi and SalesPro, I found iVvy much quicker to learn.

Cons

I think it would be helpful to be able to reuse a previous BEO for a different client if their details are the same.

“Thorough and helpful

Pros

Customer support did an excellent job explaining everything to me in detail.

Cons

There were some functions that weren't easy for me to use, but customer support mentioned they'd look into it.

“simple system with clear processes

Pros

The system is simple, the processes make sense and we, users can provide feedback. Plus, training is always available.

Cons

Tasks don't automatically open on the first page, So I easily forget them.

“So simple and easy to use

Pros

iVvy is a versatile and powerful software that can be used in many ways. I really like this app.

Cons

Some features of the software feel a bit clunky to me.

“Efficient all-in-one event management tool

Pros

I can handle bookings, send invoices, and create event orders all in one place, which is really convenient.

Cons

There are a few key features missing, like the ability to apply a winter discount or enable installment payments for events.

“Easy-to-use system with a great design

Pros

I really like how the system looks and feels and how easy it is to use.

Cons

The reporting function isn't as customizable as I'd like for my specific needs.

“Reliable and powerful event software

Pros

Someone recommended me iVvy six years ago and it has never let me down. It's an amazing event software system that has helped improve event sales, planning, reporting, and more. The system's CRM, reporting, templates, contracts, and BEOs are all fantastic. Plus, the iVvy team is great!

Cons

I have no negative feedback at all. I've loved iVvy since I started using it six years ago at my previous job.

“simple to use for event bookings and planning

Pros

iVvy is so user-friendly and easy. It's clean and easy to read, which is essential when you're busy with event bookings. Adding food and beverage items, menu packages and more is also simple.

Cons

Searching for dates in the diary can be a bit tricky. I believe a more detailed monthly view would be helpful.

“comprehensive tool for event tasks

Pros

I use iVvy for a variety of tasks, BEOs, reports, CRM, managing the diary, contracts and uploading other documents.

Cons

We've made several requests for features or changes, but these haven't been possible to implement.

“Fast with minimal downtime

Pros

It's really fast with minimal downtime. The virtual run sheet is great and I can open multiple tabs at once, which makes multitasking easy.

Cons

The integration with our PMS system is limited and we've had issues with translating documents into Danish.

“Quick and easy tool access

Pros

Accessing tools is so easy, and I can also pull reports very simply and efficiently.

Cons

No issues at the moment, but I'll provide more feedback later.

“Very easy to use software

Pros

It's really easy to use, and I've found it simple to teach others as well.

Cons

The accommodation features could still use some improvement, but they've definitely made great progress since we started using it in 2018.

“Excellent support and efficient tool

Pros

iVvy is extremely efficient and has really helped with all areas of our department. The support team is also fantastic.

Cons

The system is sometimes more geared toward larger hotels whereas we're a small company, but this hasn't been a major issue.

“Simple to learn and easy to use

Pros

It's easy to learn and use, and I can send proposals in no time.

Cons

I can't highlight text in bold or color on BEOs, which would be useful.

“quick turnaround on securing business

Pros

The ability to upload documents like contract templates and send them out for e-signatures has been a huge time-saver! I learned how to do this thanks to the excellent one-on-one training from their reps at iVvy.

Cons

The only real challenge was getting used to another portal after working with Delphi/Salesforce for years. However, this is the first time we've been able to connect directly with the PMS system (Opera) at our independent hotel. Once you learn the system, it's very user-friendly , just jump in!

“User-friendly and fits our company's needs

Pros

I find iVvy very user-friendly and easy to learn. It's a great fit for our company's size and how we use the software. The interface is smooth, making it easy for our team to navigate and manage our tasks.

Cons

A minor downside is that sometimes the software feels a bit restrictive, not offering as much flexibility as we might want, but it hasn't been a significant issue compared to the overall positive experience.

“a fast, reliable tool with great support

Pros

The system overall is efficient and incredibly useful. It streamlines procedures and generates documents within seconds, something that usually takes hours. The customer service is amazing, and our main contact along with the rest of the iVvy team, are always happy to assist.

Cons

I feel the document formatting can occasionally be tricky to adjust.