Recreational Facilities and Services, 1-10 employees
More than a year
“Support response time could be improved”
Pros
I'm really impressed with how quickly my issue was resolved.
Cons
It takes a lot of time to reach and then contact support or someone from support to get back to me.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
5
Events Services, 11-50 employees
More than a year
“Great sales tool”
Pros
As a sales tool, the system makes creating proposals and using templates really easy, allowing me to quickly respond to numerous inquiries. The reporting feature is also quick and clear.
Cons
One drawback I figured is that the system currently doesn't have a sales forecasting tool that could calculate speculative figures.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Hospitality, 51-100 employees
Less than a year
“Many pros, few cons”
Pros
It's very simple to use and setting everything up is a breeze. I also like being able to track who's viewed any links.
Cons
The search function requires exact spelling, and only three invoices can be created automatically before needing to do it manually. And breakfast numbers don't always update when room numbers change. The system also doesn't integrate with our hotel software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Hospitality, 11-50 employees
Less than a year
“I recommend ivvy”
Pros
What I love about iVvy is how it simplifies everything! I can send contracts and documents to clients in just minutes, making the whole process fast and effortless.
Cons
I don't have any complaints about the system right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 51-100 employees
Less than 6 months
“Effortless tracking”
Pros
The system is incredibly user-friendly, and it makes it so easy for me to keep track of everything.
Cons
Everything requires manual input, and unless you are a manager for a group, nothing can be deleted.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
8
Functionality
8
Hospitality, 11-50 employees
More than a year
“AMAZING tool!”
Pros
The support service is top-notch. I had quick and accurate responses every time! IVvy covers so many aspects in one program, which is really convenient.
Cons
This is a tough question because I'm very satisfied with the product. The only small suggestion I have is to offer more free webinar training sessions.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Hospitality, 11-50 employees
More than a year
“Seamless CRM experience with iVvy”
Pros
I love how easy it is to navigate iVvy and use it as our daily CRM.
Cons
Updating taxes, fees, and menus can be a bit challenging. We also experience some discrepancies with our reservation system, where Ivvy shows the same totals for room block pickup and actualization.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
More than a year
“user-friendly with excellent customer service”
Pros
It's really user-friendly and the team is always so helpful.
Cons
Occasionally, my menu choices will change in unexpected ways and I have to fix them manually, though this doesn't happen often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
More than a year
“Its quicker to master than other systems”
Pros
The system is so simple to use. Compared to Delphi and SalesPro, I found iVvy much quicker to learn.
Cons
I think it would be helpful to be able to reuse a previous BEO for a different client if their details are the same.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5
Events Services, 11-50 employees
More than a year
“Thorough and helpful”
Pros
Customer support did an excellent job explaining everything to me in detail.
Cons
There were some functions that weren't easy for me to use, but customer support mentioned they'd look into it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Hospitality, 11-50 employees
More than a year
“simple system with clear processes”
Pros
The system is simple, the processes make sense and we, users can provide feedback. Plus, training is always available.
Cons
Tasks don't automatically open on the first page, So I easily forget them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
Less than a year
“So simple and easy to use”
Pros
iVvy is a versatile and powerful software that can be used in many ways. I really like this app.
Cons
Some features of the software feel a bit clunky to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
More than a year
“Efficient all-in-one event management tool”
Pros
I can handle bookings, send invoices, and create event orders all in one place, which is really convenient.
Cons
There are a few key features missing, like the ability to apply a winter discount or enable installment payments for events.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Sports, 51-100 employees
More than a year
“Easy-to-use system with a great design”
Pros
I really like how the system looks and feels and how easy it is to use.
Cons
The reporting function isn't as customizable as I'd like for my specific needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 51-100 employees
More than a year
“Reliable and powerful event software”
Pros
Someone recommended me iVvy six years ago and it has never let me down. It's an amazing event software system that has helped improve event sales, planning, reporting, and more. The system's CRM, reporting, templates, contracts, and BEOs are all fantastic. Plus, the iVvy team is great!
Cons
I have no negative feedback at all. I've loved iVvy since I started using it six years ago at my previous job.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
Less than a year
“simple to use for event bookings and planning”
Pros
iVvy is so user-friendly and easy. It's clean and easy to read, which is essential when you're busy with event bookings. Adding food and beverage items, menu packages and more is also simple.
Cons
Searching for dates in the diary can be a bit tricky. I believe a more detailed monthly view would be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
Less than a year
“comprehensive tool for event tasks”
Pros
I use iVvy for a variety of tasks, BEOs, reports, CRM, managing the diary, contracts and uploading other documents.
Cons
We've made several requests for features or changes, but these haven't been possible to implement.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Hospitality, 500+ employees
More than a year
“Fast with minimal downtime”
Pros
It's really fast with minimal downtime. The virtual run sheet is great and I can open multiple tabs at once, which makes multitasking easy.
Cons
The integration with our PMS system is limited and we've had issues with translating documents into Danish.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Hospitality, 500+ employees
Less than 6 months
“Quick and easy tool access”
Pros
Accessing tools is so easy, and I can also pull reports very simply and efficiently.
Cons
No issues at the moment, but I'll provide more feedback later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Events Services, 51-100 employees
More than a year
“Very easy to use software”
Pros
It's really easy to use, and I've found it simple to teach others as well.
Cons
The accommodation features could still use some improvement, but they've definitely made great progress since we started using it in 2018.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10