Envoy Reviews

Pros

Navigating the product is fairly simple and most of the interface feels easy to work with.

Cons

Selecting options from certain lists could be easier with a better design.

Pros

Staying on top of everything feels far less overwhelming thanks to Envoy. The system reminds me of people I have already spoken with, contacts I still need to make, open issues, messages I ought to leave, pending tasks and even my completed work. On top of that, it tells me which finished items I can finally set aside and forget about. That really matters to me because I keep records of absolutely everything. It may come across as a little excessive but it suits my style perfectly. Big thumbs up from me!

Cons

At this point, I honestly can't think of any problems or issues with it.

Pros

Ease of use has been a constant throughout my experience and the option to browse previous entries and zero in on specific people who accessed campus stands out as especially handy.

Cons

Haven't come across anything in this product that hasn't been useful.

Pros

Notifications go straight to wireless devices which has been really useful.

Cons

Would be even better if software updates could also be done remotely.

Pros

Even with little to no computer experience, this software is very user friendly and simple to work with.

Cons

For what I use it for, I haven't run into anything I dislike. I'd definitely recommend it.

Pros

Right out of the gate, Envoy fit our daily visitor workflow without producing any additional friction. Plenty of plugins for the most frequently used third-party apps are available and that proved to be a game-changer for us. We integrated it with our Wi-Fi to automate guest credential syncing and no web app developer was required to make that connection. We also linked it to our door access control, meaning visitors get a log entry and temporary credentials when they register and check in. Following the setup is simple and includes helpful explanations about why particular configurations matter which assists greatly during deployment. HR people and front desk staff could likely have it operational within a few hours with minimal or no IT involvement, unless they opt for deeper third-party integrations. The user interface is clear, packed with useful info and does not come across as intrusive. When issues with our security software needed fixing, the support agent was prompt, knowledgeable and genuinely helpful. Despite the involvement of an external system, they stuck with us and established the Envoy connection instead of passing us off to another team.

Cons

Primary trade-off is the expense though that's hardly unusual for software of this caliber.. That said, it includes essentially everything we need in a visitor management platform. Outside of the cost, we've found it to be very complete and they've also rolled out two more major feature updates, Protect and Rooms, within the premium subscription at no additional charge.

Pros

New users find it easy to learn and passing that knowledge on to colleagues is not a chore. The system supports our security needs while keeping everyone updated and safe.

Cons

Can't think of anything to complain about in the software.

Pros

One feature that has been especially useful is deliveries. It saves our shippers and receivers a lot of time since they no longer have to reach out to recipients or hand-deliver packages themselves and the added traceability is critical. The option to create custom templates for visitors and employees, along with activity data retention, has also been extremely valuable during the pandemic for auditing and tracking.

Cons

Template customization feature still needs to be more reliable, flexible and user friendly.

Pros

Operating it feels completely effortless and it allows me to juggle several tasks simultaneously while guests are checking in.

Cons

The only downside is the size of the device it runs on. I think it would work better on something smaller that's easier to carry around.

Pros

Both the Envoy Rooms booking system and the Visitors feature have delivered excellent results for me.

Cons

A few functions still seem to be missing, like being able to change the check-in time in Envoy Rooms.