Envoy Reviews

Pros

Managing visitors is where Envoy truly shines, helping out equally when no receptionist is at the front desk and when one is on duty.

Cons

Given that I'm still getting acquainted, no dislikes come to mind yet. We'll see over time how well it fits into our practice.

Pros

User friendly app for handling visitors and mail, with a clean layout and nice personalization options.

Cons

We did run into a problem with the app continuing to suggest the host name which wasn't acceptable for us because of GDPR. It took some time to get resolved and required a few attempts with Customer Service before it was fixed.

Pros

Being pinged right away when a guest arrives for me is a feature I appreciate a lot and the centralized tracking of every visitor along with their signed forms proves very handy.

Cons

This may not be the case in every setup but with the way ours is configured, an internet connection is needed to complete and submit visitor forms.

Pros

Envoy was easily useable for both our visitors and employees and it gave our admin team clear visibility into exactly how many visitors were on site at any given time.

Cons

the pricing felt a little high compared with other tools that offered the same or very similar features we needed.

Pros

Booking is really simple with Envoy and we even used it for desk reservations during covid. It's very user friendly overall.

Cons

Honestly, I didn't run into anything negative while using Envoy. The whole experience felt very user friendly.

Pros

Monitoring everyone entering the facility is much more manageable with Envoy. It works well for employees, vendors, visitors, members and basically anyone coming in and I appreciate that there are three different ways to sign in, directly on the Envoy iPad, by scanning a QR code or through the website.

Cons

Where it gets frustrating is having to click "sign out" manually for every single visitor instead of having a "select all" option to remove multiple people at once. During events, I often have around 40 attendees so signing each person out individually takes more time than it should.

Pros

Visitors can use it without any trouble and the host notifications have been a real help for our office since we don't have a full-time receptionist.

Cons

Costs felt a bit on the high side but it was still manageable.

Pros

Initial setup wasnot an issue at all and handling it from one day to the next has stayed just as effortless. The integration capabilities are outstanding and give you plenty of room to adapt.

Cons

Licensing structure can be a little confusing, depending on exactly what features or setup you need.

Pros

My schedule keeps me remote most of the time, only heading in for occasional in-person sessions and Envoy has made check-ins and capacity tracking far smoother whenever we do meet. Real-time occupancy data is available to the company so we avoid back-and-forth calls and a lot of unnecessary oversight.

Cons

If we view the cost in terms of the competitors it is a bit high but considering the variety of tools we use and how well Envoy integrates with them, it still feels worth it.

Pros

Not a hassle for me to use it and it lets me reserve my work seat directly through the app.

Cons

Constant logouts are frustrating and it makes the whole process take longer than it should.

Pros

Logging in is very easy and it remembers your details so future check-ins go much faster. It also works well across multiple locations which is really convenient.

Cons

Built for iPad operation, it struck me as rather fragile given the wear and tear of regular, daily use.

Pros

Delivery pickups and drop-offs are tracked quickly and accurately which has been really helpful.

Cons

To date, I have not experienced any difficulties. The software delivers on its core functions and although the visitor management module has seen minimal use, just a single trial, it performed satisfactorily during that test.

Pros

It's very simple to use and provides good functionality when everything is working properly.

Cons

Help resources would benefit from better organization and easier navigation.

Pros

Office space and parking management have become much easier with Envoy. Through the self-service setup, employees reserve their own desks and parking spots remotely in real time making the entire experience highly convenient.

Cons

Changing a seat after it's already been booked can be a bit awkward and takes extra steps. It's definitely easier to handle on the web version than in the app.

Pros

No setup or learning curve stood in the way and I had the convenience of accessing it via my phone each and every time I needed it.

Cons

Figuring out which desk I was reserving was occasionally tricky since the listing didn't align with the actual office layout and no photos were available for reference.

Pros

After researching a lot of options, this was the only product I came across that offered preregistration features while still letting us segment access for privacy. That preregistration tracking is especially important for how we manage certain guest access policies.

Cons

Initially, there was some turbulence during the rollout due to an account setup problem but the issue was resolved within a day and the system has performed without fault ever since. That said, I am not particularly keen on the revised service model that no longer provides a dedicated point of contact. While the support team responds quickly, I would still prefer having an account manager who already has a comprehensive understanding of our requirements.

Pros

Responsiveness from the interface was immediately noticeable and printing reports went off without a hitch.

Cons

Editing floor plans was a poor experience, the pricing felt too high and updating floor plans was frustrating since I had to rebuild all of my spaces from scratch.

Pros

Users appear to respond very favourably to the platform's professional, sleek appearance and its ease of use.

Cons

When it comes to adapting to the specific requirements of an individual business, the system lacks flexibility and security does not appear to be a high priority.

Pros

Overall, the app and the services it offers have been satisfying.

Cons

Some aspects of the app could be easier to navigate and understand.

Pros

During the pandemic, when contact tracing is especially important, Envoy has really helped us stay on top of tracking both staff and visitors around the office.

Cons

Personally, I haven't run into any difficult aspects with this software.