Parkable

Parkable Reviews

Total 41 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

90%

4

Stars

10%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AC

Adrian Clarke

Telecommunications, 500+ employees

More than a year

5.0
May 2023

useful features

Pros

Really easy to use, packed with useful features and the app stays stable. It's also being updated regularly which is nice because new features keep getting added.

Cons

I haven't run into anything yet that has caused a negative experience.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

AA

Asim Ahmed

Insurance, 500+ employees

More than a year

5.0
May 2023

Safe parking for work

Pros

Working has been much better since I started using Parkable. Getting a parking spot at the office is now incredibly convenient. Because my office sits near the city fringe, parking is usually expensive, difficult to find and generally a hassle. My commute feels far less stressful since I can count on having a space ready when I get there and at a fair price too. The app also connects with the gate access system so I can open the gate from my phone or just use automatic license plate recognition. That added integration makes the whole parking area feel very secure as well.

Cons

Cant think of anything negative to point out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

CZ

Cynthia Zhou

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
May 2023

Makes it easy to plan your day

Pros

Very simple to navigate and I can quickly check space availability, make a booking right away or submit a request ahead of time. One of the biggest advantages is knowing up to a week in advance whether I have a confirmed space which makes planning my commute much easier. It's been an incredibly valuable tool for our team. From the admin side, the control panel gives me a full view of all our parking resources. I can track who is parked, spot any incorrect parking and step in to override bookings or requests when needed. The dashboard is very user friendly and saves me a significant amount of time that would otherwise go into coordinating parking manually. Our biggest challenge is that parking at our office and even nearby, is quite limited. Even so, this has made a real difference. More than half of our spaces are assigned to individual staff members which creates another restriction on availability. The helpful part is that Parkable lets those assigned users release their spaces when they don't need them so others can book and park onsite. That has improved how well the spaces are used, increased overall availability and made the parking experience better for everyone.

Cons

No cons to mention.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VZ

Vivian Zhou

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0
May 2023

parking management lifesaver

Pros

After more than a year using Parkable as both an admin and a regular user, it has honestly been a lifesaver. On the admin side, I'm already juggling several active projects so having a system that automatically handles our car parks and gives me full visibility into what's going on is a huge relief. It takes one more thing off my plate because I can get it set up and trust that it's all being managed properly without constant attention from me. From the user side, it's just as valuable. I can jump into the app, share my parking spaces with coworkers and even recover some of the cost on days I'm not using them. That's been a big benefit for our staff since people only pay for the days they actually use a space. Before this, parking management was a real headache and didn't feel fair for the people involved. Every now and then I do have questions or need a bit of help figuring out some of the newer features especially since someone else used to manage the app for us. That said, the support team has been fantastic whenever I've reached out. They take the time to help and always provide clear, detailed guidance on how to use the system.

Cons

I haven't come across any real downsides, other than wishing we had put this system in place much sooner.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Daniel Lauricella

Farming, 101-500 employees

More than a year

5.0
May 2023

My review

Pros

Has dramatically improved how our staff commute and use parking, while also taking the manual work of managing it off my plate. The platform lets employees handle parking themselves sorts out issues automatically and gives me complete visibility over all parking activity. We also rely on its visitor feature to organize our guest spaces. It's very simple to check when spots are occupied and schedule another visitor accordingly. Guests get an email invite with everything they need to locate the office and find their assigned park. Another standout for us has been the people behind the app. Process changes are usually difficult but the rollout felt very simple thanks to the onboarding team. Their communication templates, training and support materials really helped us get up and running successfully and they've continued to be there whenever we've needed support.

Cons

Theres nothing negative I can say about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JC

Jamie Cheah

Chemicals, 11-50 employees

Less than a year

5.0
May 2023

customizable setup

Pros

Using this software as both an admin and a user has given me a full picture of how well it works. The admin panel can be customized to fit your site setup and specific needs and it's very easy to move around in. I can see our staff parking activity at a glance which makes regular check ins quick and useful. Most of the time I just log in to keep an eye on things since the system handles user reported issues on its own. On the user side, the app is even simpler to use and heading to work knowing I've got a parking space reserved makes a real difference to my daily commute.

Cons

No complaints, once you get used to this app its very easy to use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

GM

Gemma McClurg

Information Technology and Services, 51-100 employees

More than a year

5.0
April 2023

fantastic support throughout

Pros

After a few years of using this app, it's been impressive to see how well the system has stayed with us through office relocations and team changes. I stepped into the People & Culture GM role just before our second move and their team got me up to speed fast. They took the lead on reworking our setup for the new office and improved it without needing much from me which was hugely helpful because office moves already come with plenty to manage. When we had to start charging staff for company parking due to limited local availability and high lease costs, the Customer Success team was incredibly supportive. They created a strong communication plan to explain the change and the reasoning behind it, helped with the messaging and even joined a staff meeting to handle tougher questions directly. Parking around my area is scarce and expensive and our on site spaces are limited with bays spread across three different locations. That said, Parkable's allocated bay sharing tools make sure we're using every spot efficiently and giving as many people as possible the chance to come into the office. The facility maps are also very useful.

Cons

I love this app, dont have anything bad to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SW

Sonja Woodhouse

Wholesale, 51-100 employees

Less than a year

5.0
April 2023

flexible platform

Pros

Right from the start, the admin dashboard has been easy to navigate and gives a full picture of our parking usage and occupancy. The app is just as simple for staff and most tasks only take a couple of taps. People really appreciate being able to organize their office days around parking availability up to a week in advance. Team members with assigned spaces also love being able to schedule sharing of their bays far ahead of time even up to a year. On the admin side, it's especially useful that I can release spaces myself if someone forgets so no bay ends up going unused.

Cons

The only thing I'd still want is the option to control the allocation algorithm so certain bays are released in a preferred order, such as assigning "MP Carpark" first, then "Childcare," and then "carpark."

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RL

Robert Limm

Entertainment, 11-50 employees

Less than 6 months

5.0
April 2023

Great choice for parking management

Pros

I dealt with the problem of manually organizing employee parking for a long time so I'm really pleased my company chose to bring in this app. I was involved with the implementation alongside their own team and they made the whole setup feel very quick and easy. It has made it really simple for our employees to book and pay for parking at our site. On the admin side, it almost takes care of itself. The reporting tools make it easy to track how often our parking spaces are being used and to see how much of our parking costs we've been able to recover. On top of that the billing is taken care of every month without any issues.

Cons

Can feel a bit unfamiliar at the start but its still a life saver.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BK

Barbara Kors

Marketing and Advertising, 51-100 employees

More than a year

5.0
April 2023

keeps us organised

Pros

The calendar's scheduled suspension feature has been really useful because it helps us stay organised ahead of time whenever we have work happening in the park.

Cons

Dont have anything to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

NB

Nigel Bowers

Sports, 101-500 employees

Less than a year

5.0
April 2023

future booking game changer

Pros

Being able to book ahead was a real game changer for us since it let us request parking bays weeks in advance.

Cons

I haven't run into any issues at this point and I don't expect any either.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GH

Genevieve Hillary

Education Management, 51-100 employees

Less than a year

5.0
April 2023

parking management made effortless

Pros

Before we started using this, staff parking took up a lot of my time to manage manually. Now that those processes are automated, I can spend that time on more important work instead. The admin panel gives me a clear snapshot of what's happening with parking at any moment and the reporting tools also let me dig into the details when I need to. The Customer Success and Technical teams have been very responsive whenever feedback or suggestions come up. They keep improving the platform and regularly roll out new features.

Cons

Nothing comes to mind.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC

Kaye Corrigan

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
April 2023

stress free commute

Pros

Starting my new role I quickly realized that overseeing staff parking was going to be one of my responsibilities. Without the right system in place, it would have taken a lot of time and created unnecessary frustration across the team. I'm really thankful we decided to bring in this. It has made managing staff parking simple and the whole parking process feels much more stress free. Parking around our office is limited and expensive so having a system that helps us make the most of every available spot has been incredibly valuable. It saves our team both time and money in the mornings which makes a real difference.

Cons

Genuinely cant think of anything to put here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW

Susie Woolley

Computer Software, 101-500 employees

More than a year

5.0
April 2023

Simple gate access

Pros

Using this day to day has been a really positive experience. The admin panel is simple to navigate and I log into it every day to quickly see what's happening in our car park and handle anything that needs attention. Our staff have also taken to the app really well because it is simple to use. People with assigned parking spaces can offer up their bay on days they do not need it with just one tap, while everyone else can view live availability and book a space right away without any difficulty. The standout feature for our team is the built in gate access. Being able to press "open gate" in the app to enter our secure parking area has made a huge difference, no more searching for swipe cards or stretching out the car window to punch in a code.

Cons

One challenge we had was with our tandem bays, where two cars are parked one behind the other and that created some specific issues for us. To Parkable's credit, they listened to my feedback and introduced tandem parking features that let the two drivers communicate directly with each other which means I no longer have to act as the go between.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Computer Software, 500+ employees

Less than a year

5.0
April 2023

handy weekly parking planner

Pros

For the past six months, the mobile app has been a really helpful part of organizing my hybrid work routine. By Friday, I already know which days I'll have a parking space for the following week so I can plan when I need to leave home and that makes general life admin much easier. The onboarding from their team when we first started using it was very thorough and made getting set up super simple. The notifications also help a lot by reminding me to submit my requests on time for the next week. Overall, it's very user friendly.

Cons

There were a few navigation issues on the mobile app when I used it on my iPhone mini but the latest update seems to have resolved them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Insurance, 500+ employees

Less than 6 months

5.0
April 2023

Reasonably priced

Pros

Easy to use, reasonably priced and the gate access through the app is especially helpful.

Cons

At times, I don't get approved until the actual day and the charge goes through right away even though by then I may have already decided not to drive in because I hadn't been confirmed earlier. Another issue is that when a booking is approved on the day of the reservation, the payment is taken immediately. It would be much better if there were a short cancellation window, maybe 5 to 10 minutes, where I could cancel and still get a refund.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AK

Alex Kelly

Automotive, 500+ employees

More than a year

5.0
March 2023

unmatched support team

Pros

Being able to book parking in advance has been fantastic and the way issues get resolved has saved us a lot of admin time. The support team is honestly unmatched.

Cons

Haven't run into any problems or issues at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SP

Suzanne Phillips

Retail, 101-500 employees

Less than 6 months

5.0
March 2023

reliable parking

Pros

After using Parkable for quite some time, my parking routine in Melbourne has changed for the better. The app feels very user friendly and its simple to navigate so checking real time available parking spots is quick and easy. Being able to book a space ahead of time is a huge relief especially on days when I'm cutting it close for an important meeting or appointment. I also really value being able to pay for parking directly in the app which saves both time and unnecessary trouble.

Cons

I don't have any real complaints at this point. The only thing I'd love to see is more Parkable locations appearing across Australia.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NY

Natalie Yong

Real Estate, 11-50 employees

Less than a year

5.0
March 2023

Saves me so much parking trouble

Pros

Parking at work used to be one of the most frustrating parts of my day because I'd spend ages driving around the block, just hoping a space would finally appear. Since switching to this platform, that stress has disappeared. The future booking feature is especially useful because it lets me organise my week ahead of time and know with complete confidence that a parking spot will be there when I need it.

Cons

Don't have any negative feedback at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MN

Mark N

Entertainment, 51-100 employees

More than a year

5.0
March 2023

handy app

Pros

One feature that really helps is being able to quickly report when someone else is parked in my spot. Since we use a public parking lot, it saves me a lot of time and makes the whole situation much easier to manage.

Cons

Nothing comes to mind here.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10