Helene B.
Cosmetics, N/A employees
More than a year
“reliable communication tools”
Pros
Over the past five years, we've been using PFIM's customized web based service/CRM and it has made a big difference for us. With a database of more than 20,000 contacts that need regular communication, managing that manually used to feel overwhelming. It gave us the flexibility to send personalized, real time automated messages by email and SMS directly from the web interface. That user friendly setup has saved us a lot of time compared with the older, more labor intensive ways we used to communicate with our distributors. It also helps that communication records are stored on each individual profile so any staff member can pull them up at any time and keep follow up communication accurate and consistent.
Cons
From a management standpoint, I'd still like to see the reporting side of the communications log improved since it currently isn't available through the web interface. As a multi level direct selling company, being able to provide distributors with accurate, timely and transparent information is absolutely essential. The real time processing of invoices, group sales calculations and similar functions gives distributors a clear view of their individual business status. Without this customized version, that level of visibility simply wouldn't have been possible.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7