RecDesk Reviews

“clear reporting”

Pros

Getting around the app is simple and the system gives a clear direction for handling pretty much any task. Keeping track of class rosters is simple and the reporting tools are excellent while still being organized enough to make auditing and tracking much easier.

Cons

One of the harder parts of using this is staying in touch with enrollees. There's no option to message someone directly as an individual since all communication has to come from the institution. I'm also not really a fan of the overall look of the platform because the design feels pretty outdated.

“Huge time saver”

Pros

One thing I really appreciate is being able to attach documents directly to a member so customers don't have to keep bringing in the same paperwork again and again. It's also very simple to build a league from a program registration which saves time.

Cons

At this point, there isn't anything that really stands out as something I'd want changed.

“Quick setup process”

Pros

Setup and then rollout was pretty quick and efficient. It was also simple to catch and fix user mistakes when they happened. Any time I needed help, support responded quickly and resolved the issue without hassle.

Cons

Right now I'm the sole administrator right now and I wish I had more staff members to assign to the program because otherwise I haven't run into any problems.

“helpful customer support team”

Pros

It was easy for the entire staff to pick up and the support team has been incredibly helpful throughout the process.

Cons

The only challenge has been getting PCI compliant with Clover Connect.

“simple to understand”

Pros

Figuring out how it works didnt take much effort because the system is simple to understand. The support team is also very helpful, with useful training videos and quick responses whenever questions come up.

Cons

Users have to create an account for every transaction before they can register for a program or reserve a site. Some people in the community see that as an inconvenience even though setting up an account is fairly simple.

“account setup didnt take long”

Pros

Installation and then rollout was pretty simple and didn't take much time.

Cons

It was hard to locate some activities and programs since they weren't arranged by date and when I first signed my grandson up, the registration fee wasn't listed on RecDesk.

“admin side works really well”

Pros

On the admin side, it works well for us and the system feels simple to manage.

Cons

The community facing side feels a bit too busy and we wish there were training materials we could share directly with parents. It's also frustrating not to have discount codes and organizations are forced to show fees online even when some participants receive scholarships. There are no true scholarship features either so we have to build workarounds when it would be much better if assigning a scholarship automatically adjusted the pricing based on what we select. On top of that a lot of its functions can't be customized to fit our organization's needs and we really wish we could sit down with one of the software developers to explain what would work better for us.

“user friendly tool”

Pros

Super simple to use and has been a gamechanger for me.

Cons

Dont have anything to add here.

“Easy navigation”

Pros

Feels very easy to get started with and the site is simple to use and navigate.

Cons

There wasn't anything I disliked about it.

“good fit for older users”

Pros

It's really user friendly especially for an older demographic.

Cons

Entering information for programs can take a lot of time.

“well organized layout”

Pros

I appreciate is how well organized all of the tabs are.

Cons

Doesnt have enough shortcuts and I'd also prefer a simpler way to assign credits to accounts.

“boosted our outreach”

Pros

Has helped us connect with more customers and made organizing our programs very simple.

Cons

The reporting features are a bit limited for some of the things we need.

“quick support every time”

Pros

Whenever I need help someone gets back to me right away.

Cons

Wish I had a bit more control over the administrative side of the widgets.

“membership tracking done right”

Pros

Keeping up with memberships, members and programs is really easy with this software and that's something I've loved about using it.

Cons

One thing I'd still like to see is a discount option added to the POS feature. It would also be helpful to have more flexible staff permissions, where you can choose access a la carte.

“Payment process is a bit laggy”

Pros

One feature that really helps with planning is the master calendar. Since several programmers are running programs across different buildings and outdoor locations, having everything in one place makes scheduling much more manageable.

Cons

Payment feature doesn't feel very user friendly especially when a participant has a credit on their account.

“very responsive support”

Pros

Sending out email communications through this app is really simple. We can reach the whole community at once or target a specific roster when needed. Because the system updates in real time, any change made in the office is visible right away to anyone logging in from anywhere. Online registrations work very well and are simple to set up. Customer support has also been excellent. There are useful tips and FAQs available and on top of that we have a dependable go to person whenever we need help.

Cons

From an administrator's perspective, I honestly can't think of anything that stands out as a real downside.

“simple reporting”

Pros

Handling payments and registrations has been really easy and the reporting side is just as simple to work with. On top of that the support team responds quickly and is always helpful when we need assistance.

Cons

My only wish is that more of our legacy data could have carried over into this platform during the transition especially details like postal codes.

“Keeps everything well organized”

Pros

Keeping programs and communication organized has been a big plus. Before switching to RecDesk, I spent way too much time digging through rosters and spreadsheets to find basic information. Now the important details are right there when I need them and it's much simpler to arrange or rearrange everything as needed.

Cons

I was hoping for more customization options especially when it comes to editing roster information, letting directors decide which fields are mandatory or optional and having a more flexible instructor page. It would also be helpful to have more ways to display programs events and related advertisements.

“efficiency boost”

Pros

Online reservations, registrations and memberships have made things much more efficient for us. It has reduced the number of phone calls and the amount of foot traffic coming into the office which has been a big help.

Cons

Setting up the program took a lot of work but we expected that since we needed to modify it specifically to fit our organization.

“quick to learn”

Pros

Getting started with the program was very easy and using it day to day has been just as simple.

Cons

At this point, I haven't run into any problems that would make me dislike it.