Sine Reviews

“efficient office visitor tracking”

Pros

Having visibility into who comes into our office has been really valuable for us.

Cons

We honestly don't have any complaints.

“getting started is easy”

Pros

I think the software was easy to learn and using it day to day feels very user friendly because everything follows a logical flow. On top of that the customer support is truly first rate and sets a very high standard.

Cons

One limitation is that it doesn't handle longer term inductions very well. Also, the default question settings could be improved and yearly reminders really should be included as a standard feature.

“helpful daily check ins”

Pros

The daily check in requirement and the questions it asks are really useful and keep things on track.

Cons

A downside is that the daily notification isn't consistent so it doesn't always come through each day.

“visitor tracking works well”

Pros

It gives us a clear log of everyone who comes into the office and the pre registration feature is useful for getting visitors set up before they arrive.

Cons

Getting the iPad and printer configured was more difficult than suggested. Also, after it sat unused during COVID, we had to restart it and reconnect everything, including the iPad and linked printer.

“simple setup”

Pros

Using this tool has been going great so far and the tracking is accurate and reliable.

Cons

Nothing major comes to mind though the first time user registration could be a bit faster.

“Sign in workflow is smooth”

Pros

Sign in workflow for this app is very clear which is a big help because I don't need to spend extra time walking less tech savvy visitors through it. Setup was also surprisingly simple and whenever questions come up, the chat helpdesk is there to assist.

Cons

My only real issue is that the app doesn't let you view a complete list of everyone currently on site. In an emergency evacuation, having that information available in the app would make me feel much more confident. Right now, that list is only available through the web version and you need to already know where to find it. I'd prefer this to be more visible so anyone could access it quickly.

“fast and flexible setup”

Pros

Getting started is very quick and it's simple to use. It also lets us adjust the questions whenever needed so the setup fits our specific requirements.

Cons

You have to be at your computer to notice when someone has arrived to see you.

“clean interface”

Pros

Right away the interface feels clearly organized. It's packed with features, scales well depending on the size of your team or needs and whenever support is needed, the response is fast and genuinely helpful.

Cons

I was disappointed by the Active Directory integration. It was advertised but in practice it didn't work like a true LDAP integration the way other software with that claim usually does. A few of the menu titles can also be a little confusing.

“fantastic geofence tools”

Pros

It can be customized really easily to suit each business. Visitors and members can use it without much trouble and the geofence feature has been especially valuable. The reporting and analytics are also very solid and have helped a lot with meeting COVID tracking requirements. There are plenty of other features available that we'll be making more use of over time and the support has been excellent throughout.

Cons

There have been a few minor issues and some trial and error along the way especially around the auto check in and check out functions. A few parts of the setup process were a bit difficult ot get through although the online help topics are quite helpful when you need to work things out on your own.

“User friendly visitor tracking”

Pros

Using this has been very easy and the admin can conveniently view visitor records through their website.

Cons

One thing that could be better is the quality of the sticker printed through SINE although that may be more related to the printer itself than the software.

“family check in needs work”

Pros

As a user I honestly wasn't very satisfied with it and that seems to match the feedback we've been hearing from our patrons too.

Cons

When a whole family comes to the library, every single person has to be registered separately so it would be much better to have a family or parent registration option instead of repeating the process for each child. The contact number can also only be tied to one person which means it can't be reused for a child's account. Even when the mum has the app and uses it for self check in and check out, the children still need staff assistance to check items out. During busy periods, this leads to long queues just to get checked in and out. On top of that self check in is too complicated for some users because they have to download the app first and not every library patron wants to install an app so the whole process feels quite frustrating.

“well organized digital tracking”

Pros

Having a digital record of everyone entering the school is a big plus and makes tracking visitors much more organized.

Cons

The first time registration takes a while and getting the photo angle right can be a bit tricky.

“Modern interface”

Pros

The whole setup process for our location doesn't take much time at all. It's very user friendly and the interface looks polished and attractive.

Cons

Only thing I'd want added is SMS messaging included by default.

“flexible setup”

Pros

It is simple to customize and set up to fit different needs.

Cons

There are still some limitations when it comes to scanning driver's licenses and passports.

“Highly customizable”

Pros

This platform is a complete solution without taking up much space which has been a big plus for us. Being able to customize it with our logo also makes it feel more specific to our brand.

Cons

Its print quality could still use some improvement. It would also be better if the printer connected through Bluetooth instead of relying on the customer's network.