Sine Reviews

“visitor sign in made simple”

Pros

It has made the sign in experience much simpler and more user friendly for office visitors and contractors coming on site.

Cons

During busy times, the check in process can be a little slow which ends up causing delays for both visitors and contractors.

“reliable guest tracking”

Pros

The check in process runs smoothly and the real time visitor tracking is a really useful feature.

Cons

Getting everything set up at the beginning can be a little complicated to work through.

“Too expensive for what it is”

Pros

This app only barely managed to support my workflow management needs.

Cons

Between the high price and the terrible loading times, using it felt frustrating from the start. The whole system was a bit slow and when I reached out to customer service, they couldn't have cared less about helping. Responses were slow and the attitude was surprisingly arrogant. They even implied they didn't need me as a customer because they're such a big company.

“employees really enjoy it”

Pros

We're still fairly new to the program and our employees really love the way it works.

Cons

At the same time some of our older customers really don't like it at all.

“useful real time alerts”

Pros

Getting real time data and notifications has been really valuable and the integration with CM3 certification is fantastic.

Cons

I dont like how the software updates don't install automatically. Even though I'm paying for device management, that feature feels like a waste of money and hasn't been helpful at all. It really needs major improvement.

“Logical interface”

Pros

Sine's interface feels logical and welcoming so both visitors and I can sign up and create credentials without any confusion. Whether someone is using an iPad or their own smartphone, everything moves along quickly and without hassle. On top of that being able to apply my company's branding to the platform gives it a more professional and polished feel.

Cons

Something I'd still like to see is a wider range of customization options for the overall look and system settings. Even though I can match the platform to my company's brand, I'd appreciate more freedom to adjust the interface based on my own preferences and specific needs.

“visitor management that delivers”

Pros

Managing visitors at my company feels much more efficient with this platform and that's the part I appreciate most. It also comes with several really useful features that make the check in and registration experience even better.

Cons

One part I'm not as fond of is the initial learning curve. Getting everything set up and customizing the features can be a little confusing at first and takes some time to get used to.

“flexible setup that fits us”

Pros

It's simple to customize the system so it works the way our team wants it to.

Cons

The QR code scanning feature can be a bit awkward for visitors to figure out and use.

“best visitor check app we've used by far”

Pros

This has been the simplest visitor check in process I've come across.

Cons

There wasn't anything major missing from the end user experience.

“smart guest tracking features”

Pros

One thing I appreciate most about this platform is the facial recognition feature which lets users identify visitors without having to ask for a valid ID. I'm also a fan of its geo fencing function since it helps confirm that visitors are within the building's vicinity and adds an extra layer of safety. On top of that the interface is user friendly so it's simple to make the most of the software's features.

Cons

Even with the facial recognition capability, the software still generates very unclear photo copies. I've also noticed that it uses a lot of battery power and my phone drains pretty quickly whenever I'm using it.

“helpful support”

Pros

I appreciate being able to help certain people sign into the home when they aren't able to use the program themselves.

Cons

This platform can't really be used if someone doesn't have a mobile phone or an email address.

“great backup option when our equipment fails”

Pros

The software comes in handy when the equipment provided by the facility isn't working.

Cons

We only ever use this as a backup option but so far havent noticed anything negative when we do have to use it.

“paperless forms save time”

Pros

Switching away from paper forms cuts down the workload and means far less time spent checking and filing paperwork.

Cons

It can be difficult for older users to navigate so they often struggle with it and feel uncomfortable having to ask for help.

“contractor tracking needs tighter controls”

Pros

Its contractor sign in flow works well especially the approval status visibility and the automatic follow up for missing documentation.

Cons

One problem is that the system can still let someone enter as a contractor after they were signed in as a visitor even if the extra contractor steps haven't been completed.

“user friendly for every team”

Pros

Across the workforce, it's been easy for all staff to use.

Cons

At the moment, I don't have any negatives to point out with how it's currently being used.

“Quick setup”

Pros

Getting it up and running didn't take much effort and the support team has been really helpful whenever needed.

Cons

There are still a few things missing: Salesforce integration, a grace period of up to an hour for early check in, the ability to check in by scanning a QR code without needing the app, verification for visitors who haven't completed workflows with automatic reminders and reminder emails sent up to an hour before a site visit.

“reliable tracking capabilities”

Pros

Back in the construction stage, we used Sine to monitor contractor movement around the site and it did the job really well. The app based sign in feature was used a lot and it made compliance fairly simple to keep an eye on. Now that we're in the production phase, it's mainly used for managing visitors, signing people in and out and confirming safety procedures at sign in. For that purpose, it works very well.

Cons

A solid, dependable internet connection is definitely needed. If there are parts of the site with weak coverage, the system can struggle and may not work properly in those areas.

“Easy mobile access”

Pros

The layout is really visually appealing. Having it available as a mobile phone app makes it even more convenient to use.

Cons

Sometimes, it isn't accessible when there's no network connection.

“user friendly for everyone”

Pros

It is simple to use for both contractors and regular users which makes the whole process feel much more convenient.

Cons

It would be better if it kept regular visitor details on file more effectively so sign in could be faster and require less repeated entry.

“real time contractor visibility”

Pros

Switching to an electronic record instead of having contractors handwrite their details, plus no longer needing to physically collect log books, has been a major upgrade for us. I can monitor contractors in real time without having to be on site and with a few keystrokes I can pull up the full history of sign in and sign out activity. As a manager who isn't at every site every day, this has really changed how we manage contractors and site activity. Overall, I'm very pleased with it.

Cons

One limitation came up with a precinct where we have several smaller sites that sit within the same area but are separately defined and each accountable for their own compliance. There is only one contractor sign in point shared across all three buildings and this app currently can't use a single terminal to manage multiple buildings within one precinct. Buying three separate terminals for one shared sign in desk wasn't considered cost effective which was frustrating to discover and in the end we decided not to roll out the software at that location.