Sportsman Web Reviews

“fantastic support”

Pros

Right from the start, I've been extremely happy with this software. It was very simple to learn and get my program set up in it. The interface is impressively user friendly and the online registration system is a huge improvement over what we used before. The biggest plus for me is the outstanding customer support. Even if I don't always get exactly what I ask for, they respond quickly to real concerns and genuinely work with us to reach a practical solution. The online calendar and electronic punch card features are especially valuable. I also appreciate that the pricing choices are flexible without being confusing. Moving from the desktop version to the web version went very well.

Cons

At one point, having to click too many times to get to concession items was definitely frustrating. That said, things got much better after I brought it up with Peak Software. They acted quickly on my feedback and fixed the problem with customer information being lost during sign ups. Beyond that, the web version feels very user friendly. The settings for customizing it to our needs are clear, prominent and simple to select. More than anything, Sportsman's support and development team is the real strength here. Their dedication to helping users and continuing to improve the software really stands out.

“wide range of powerful features”

Pros

We've had a great experience using this platform and the website features and options have been really impressive.

Cons

Its website design still needs a lot of work. While building a site, it's very hard to tell how the page will actually look during editing so the whole process needs to be more user friendly.

“versatile tools for clubs”

Pros

It covers a nice range of needs, from handling concessions to managing memberships which makes the software really useful in different areas.

Cons

Entering concession items takes too many clicks so that part feels more frustrating than it should.

“Web access that helps everyone”

Pros

Between handling individual programs and managing facility reservations, this software has been a really valuable tool for us. The newer web based version has been an excellent addition too since it lets staff log in and work from any browser.

Cons

The only thing I can think fo that there are still a handful of reports we'd like to have built out but with that the account managers have been extremely helpful and proactive in working with us to make those happen.

“easy access from any device”

Pros

I really appreciate being able to use it on any device.

Cons

Honestly it's a bit disappointing that not all the features are available yet although I do understand that.

“Responsive support team”

Pros

One of the biggest strengths of this app for us has been the customer support. We don't always get the exact outcome we're hoping for but the team does make a real effort to meet us halfway and they respond pretty quickly when there's an actual problem. The online calendar is a major reason we chose it, along with the option to use electronic punch cards. The pricing structure is also flexible without being overly complicated which mattered a lot to us. Setting up the desktop version was fairly easy and our move over to the Web version is still in progress.

Cons

There are still a few frustrating issues with the online calendar that make it more difficult than it should be, at least in my view. The biggest trouble comes with recurring events that aren't weekly, like monthly schedules or every other week events. At times events appear on the calendar and then can't be removed unless you delete them entirely and add them back again. It's not hard to fix but it is definitely annoying.

“missing receipt emails”

Pros

Something that works in its favor is the pricing and the customer service especially tech support, has been helpful.

Cons

What I still need though, is for it to integrate properly with our credit card processing system and I also need the ability to email receipts directly from Sportsman Web.

“weak support”

Pros

After spending time with it I've gotten used to the frustrations of using the platform and one thing I do appreciate is the blue color option it offers.

Cons

Customer support is often lacking, training sessions are rare and the terminology used throughout the system is not consistent.

“fantastic reporting convenience”

Pros

Using this tool has been going well for us. We especially appreciate how convenient all of the reporting options are and the flexibility the system gives us there.

Cons

We've been very satisfied and honestly haven't run into any downsides.

“customer friendly registration flow”

Pros

Signing up for our programs or reserving fields is very easy for our customers which has been a big plus.

Cons

A few parts of the initial setup took some time for us to understand and get used to in terms of the process. That said, the customer service team has been excellent and extremely quick to respond whenever we have questions.

“Simple to set up”

Pros

Getting this software up and running for our program was simple and it didn't take long to learn. It feels very customer friendly and the online registration is so much better than what we were using before. I'm really happy with it.

Cons

One thing I do miss is a feature from another software we had considered before giving up on it because they couldn't get our turnstile working. That system let me roll classes over from one season to the next with just the click of a button, like moving spring classes into summer or fall. I also really liked how each age group had its own color, such as one for Preschool and another for Youth. We matched those same colors in our brochure which made it easier for the public to connect activities. It was a small detail but one I really appreciated in the old program.

“user friendly web app”

Pros

It feels really easy to use. The options for setting up everything we need are clear, large and simple to select. The biggest highlight is definitely the support and development team.

Cons

I can't think of anything I dislike about it.

“solid fit for our needs”

Pros

This program keeps things well organized, while still covering what we need it to do.

Cons

There are a few minor hiccups in the scheduling module.

“easy remote access”

Pros

Being able to pull up the information from anywhere is a big plus. It's very user friendly and even though we're still fairly new to the web version, it has been good to work with. There's still quite a bit for us to learn.

Cons

We're still more familiar with the desktop version so adjusting to the updated layout has taken some time. At the moment, we're still getting comfortable with the new look.

“helpful support staff”

Pros

Reports made by this are consistently accurate and the staff is always helpful whenever I run into a problem.

Cons

I honestly can't think of any downsides right now. The system really delivers.

“very user friendly overall”

Pros

From day one, this app has been very simple to work with. That may also be because the City of Independence was one of the first cities in the Cuyahoga County area to start using it.

Cons

Something that could be improved is the ability to delete a credit, while right now there isn't a way to delete a program or a person.

“efficiency boost”

Pros

Using SportsMan and SportsMan Web has made our work a lot more efficient thanks to how user friendly everything is. The customizable dashboard is especially excellent since it provides real time information that helps us stay on top of our daily operations.

Cons

At this point, we really haven't run into any noticeable drawbacks with the product.

“well organized layout”

Pros

The way the program is organized really works well and ActivityReg is set up in a very user friendly way.

Cons

I wish theyd change the manual force configuration update and that it would happen automatically.

“outdated features”

Pros

After using it for close to 20 years we've seen it become one of the standard systems for Parks & Recreation towns in Massachusetts. We were among the earliest users in the state and it quickly turned into the go to application for many communities. Over time, this platform has made some small updates but in my view it hasn't really kept pace with where the industry has gone.

Cons

A lot of the functionality in it still feels very much like it did back in 2004. Getting meaningful improvements made seems like a huge effort every time. It also feels like the developers are not working closely enough with the actual end users and instead an already stretched staff is left trying to carry changes through. The facility management piece is weak and not very flexible especially when you need to adjust reservations without deleting them and starting over. The overall interface is very plain and basic and the server versus cloud setup still doesn't feel like it's where it should be.

“web access from anywhere”

Pros

Being web based is a big plus since I can access the platform even when I'm away from the workplace.

Cons

League scheduling feels too basic and customizing it is too complicated.