Swiftlane Reviews

“responsive support team”

Pros

After using this program for quite some time, the thing that stands out most to me is how responsive the support team is. Whenever I've reached out someone has picked up immediately and I honestly can't remember ever being stuck waiting on hold. Every person I've spoken with has been knowledgeable, professional and genuinely pleasant to deal with. They take time to walk through things clearly, answer every question and never make me feel awkward for asking something basic. On top of that, the platform is simple to navigate and I really appreciate the modern capabilities like mobile entry and facial recognition. All in all, it's been a very manageable system for both our staff and the residents.

Cons

As with any cloud based access control platform, it relies on internet connectivity and overall system uptime. We've run into a few small issues here and there but their team kept communication clear and handled the fixes quickly.

“useful tools”

Pros

One thing that really stood out to me was how fast the customer service team responds. I've also really appreciated using the Visitor Management and Office Space Management features and the unique PIN access has been especially useful.

Cons

A small annoyance is that I have to unlock my phone during a call in the app, otherwise it can get a bit glitchy at times. It's not a deal breaker though.

“Provides extra security”

Pros

It's been highly convenient to use, adds a more elevated feel to the property and provides extra security at pedestrian gates through better visitor management.

Cons

Every now and then the device freezes which can frustrate tenants when the intercom stops working and we end up needing to call support to have it rebooted.

“handy visitor pins”

Pros

Whenever an issue comes up, the support team replies quickly and takes the time to understand the root cause before fixing it. When I contacted them, the problem was resolved pretty fast. The visitor PIN feature is also really convenient.

Cons

Some important privacy related features feel like they shouldn't be locked behind a paywall especially visitor history. That said, the core product is still usable.

“reliable entry management tool”

Pros

Getting into the building with this app has been very convenient and it performs really well. I did run into a technical issue once but the support I received was outstanding. The team responded quickly, looked into the problem thoroughly and helped resolve it right away.

Cons

The only issue I experienced was a technical one and it was fixed immediately so it felt more like a one off problem than anything related to the UX or UI.

“quick response time by the support team”

Pros

We get fast and reliable service every time. The customer service time was extremely helpful and asked exactly the right questions to get me the assistance I needed.

Cons

I have no complaints. I've been working with this tool for the past few years and they've consistently been fantastic.

“They always follow up”

Pros

Every time something came up support was consistently available and always tried to help even if they couldn't fully fix the issue right away. They followed up when needed and made sure the locks were working properly in the end.

Cons

One recent app update removed some features and I don't see that as an improvement. Taking functionality away doesn't feel like a good update to me.

“convenient controls”

Pros

Right from the start the support team really came through for me. I was having trouble getting added to the right account and the support team was incredibly helpful and stayed on top of every step until it was sorted out. We had to go back and forth a few times and the team always replied quickly even contacting my property manager to help fix the access problem. I really appreciated the persistence and everything is working perfectly now. The app itself is very good too. It lets you buzz people in and out of the building from your phone without needing to go downstairs and having the two way intercom built in is a really nice feature.

Cons

At first the only real issue was getting the correct building access set up but once customer support stepped in, they handled it pretty fast. I have noticed that the app occasionally glitches and doesn't open the door but overall I still had a very positive experience.

“Great competitive pricing”

Pros

It stood out for its strong technology and very responsive customer support. After installation, we ran into a few small issues and their tech team stayed on top of it with plenty of follow up until everything was sorted out.

Cons

Nothing really stands out as a downside with this. We looked at a few competing options as well but they ended up offering the most competitive pricing.

“top notch support”

Pros

Any time I needed help, the technical support team was outstanding. They were quick to respond, professional throughout and genuinely helpful. Their level of competence really stood out and made the whole experience even better.

Cons

If I had to point to one thing I'd want added, it would be a motion detection video clip feature that stores recordings for 7 days.

“fast fixes”

Pros

Their customer service has been excellent. They consistently work to resolve equipment issues and take the time to speak with each IT technician so they can fully understand the problem and get it sorted out.

Cons

At the beginning, a few units were resetting and freezing but those issues were resolved very quickly.

“detailed equipment alerts”

Pros

Something that really stands out is how quickly the team responds when equipment goes down, along with the detailed location information they provide for the affected device.

Cons

There honestly aren't many downsides to mention, aside from the intercom system going offline fairly often. That said, it doesn't seem like this is completely a Swiftlane issue.

“Wide range of entry options”

Pros

One of the best parts is not having to deal with keys when my hands are full. The facial recognition has been flawless and being able to assign PIN codes to my kids means they can get in without needing a key.

Cons

Every now and then I receive an entry request from a delivery driver who is actually trying to reach another resident. Thankfully, the system lets me speak with them and confirm which unit they're heading to.

“simple to set up”

Pros

It comes with solid features and is fairly simple to get up and running and it hasn't been difficult to maintain either. Customer support responds quickly which has been a big plus. Our tenants have been happy with it and the system is user friendly enough that they rarely need any help using it.

Cons

Something that could be improved is the admin setup since creating an admin takes two steps instead of just one like it usually does. Also, the facial recognition feature was not enabled at the start which would have been better if it had been turned on initially.

“Clean interface”

Pros

Running a small business, I've had the chance to compare this app with other options and this interface is the one I prefer. The software works really well, the team is responsive and getting new users set up is very easy.

Cons

I haven't run into any real issues because whenever something comes up, the team is quick to help troubleshoot it. I had requested a feature for video review of each entry and they recently added it although it does come with an extra cost.

“user friendly access”

Pros

Using this has been very user friendly. I've been on it for nearly two years now and haven't run into any bugs or issues at all.

Cons

Our experience with it has been consistently smooth. I don't have any cons to point out.

“a great experience so far”

Pros

Getting started has been a very positive experience. Sachin from the support team was incredibly responsive, helpful and efficient whenever I had questions. His support made everything feel quick and easy and gave me a lot of confidence as I evaluate Swiftlane as a possible intercom and access control solution for other properties I manage as well.

Cons

My time with it has been fairly limited but everything has been very positive so far and I dont have any major downsides to point out.

“Fast support that delivers”

Pros

Right from the start, the customer support was quick to respond and clearly knew what they were doing. The service technician was friendly, capable and took the time to answer every question I had.

Cons

Nothing negative to mention here. It was an excellent call with someone patient who asked the right questions and got the issue resolved.

“reliable setup”

Pros

Since installation, the support team helped with the configuration promptly. Our in house electrician ran into an issue getting the mag door release to activate from the Swiftlane device but after reaching out to their support, he was able to get it sorted out. Really appreciate the quick help.

Cons

The next step for us is integrating it with AppFolio so tenant additions and removals can be automated as people move in and out. We haven't tried that part yet.

“support is always ready to help”

Pros

Whenever I reached out customer support was pretty responsive and told me exactly why my account wasn't working. They were also very polite in the way they handled everything.

Cons

One thing I still wish they'd share is exactly who at the property management company deactivated my account since I need that information to contact the right person.