Visitly Reviews

“clean UI”

Pros

It gets visitor management right without forcing you into a bulky system if that's not what you need. The facial recognition sign in works well, the interface is clean and simple to use and even the admin side works well. The pricing is reasonable too and compared with the other options we tested, this was a much better experience overall.

Cons

There really isn't much I dislike. The only frustration is that feedback seems to disappear into a black hole. They thank you and say they'll take it into consideration but then you never hear anything back even when the suggestion could be genuinely useful for us and for other companies dealing with the same issues. Still, there's very little I'd actually want changed so it doesn't take away much from how useful the product already is.

“we had the worst experience”

Pros

Getting started and using the software was easy enough but once administrative matters came up, it was nowhere near as clear or simple as the initial setup.

Cons

Customer support fell well below what we expected. Once we learned the service team was based in the USA, we decided to cancel our membership but even now no one has replied to our emails. We are no longer actively using the software because it no longer fits our needs and requirements yet membership fees continued to be taken from our account without any prior notice.

“scheduling feature works brilliantly”

Pros

Pairing this app with the tools we already rely on especially Google Workspace, has made visitor management at our company much simpler. It also lets staff arrange visits in advance, with each visitor's schedule syncing to the calendar which helps create a well organized timetable for everyone coming in.

Cons

Getting everything integrated was a bit involved and we needed assistance from our IT team before it was fully set up.

“fast visitor recognition tools”

Pros

One of the best parts of this app is how quickly it identifies returning visitors, usually within just a few seconds which helps speed up the sign in process a lot. We also rely on the web based interface to track and review visitor information and that has been useful for analyzing trends and improving the service we provide.

Cons

A downside we've noticed is that the facial recognition works well only in properly lit areas. When the lighting is poor, we often have to switch to manual check in. Because of that, the reception area needs consistent lighting and that's not always practical.

“simple setup”

Pros

Setting everything up was quick and easy and using it day to day has been just as smooth. From an admin side, there's a strong level of visibility into everything.

Cons

At this point there's really nothing to complain about. Everything has been working the way we want and we haven't run into any problems that required contacting support.

“enhanced Face ID performance”

Pros

What I appreciated most about it is how it improves Face ID technology.

Cons

There really isn't anything I can point to as a downside.

“thoughtfully built”

Pros

I really appreciate how inclusive it feels and it's clear a lot of thought has gone into it. You can tell the team genuinely cares about the details and the people using the product which makes a big difference.

Cons

I think there is still some room for improvement around the automation workflows and I've run into a few technical issues here and there.

“Good value for the price”

Pros

Getting started with this is refreshingly simple yet the platform still has a lot of depth once you dig into it. The setup isn't overly complicated, the interface looks polished and there are plenty of features a company can actually put to use. On top of that the pricing is affordable and their team is willing to work with you to help meet your specific needs.

Cons

The customization options could be stronger especially when it comes to the variables feature. I'd really like the ability to create custom sign in variables and place them on the badge the same way email can be added. It would also be helpful to have the option to rearrange the icons on the iPad screen.

“very easy to use”

Pros

Using this for the first time felt completely effortless and everything went really well. I'd definitely recommend it to anyone.

Cons

In the beginning the loading speed seemed a bit slow but it was probably caused by our side rather than the software itself.

“frustrating lags”

Pros

Customer support gets back to us quickly which has been a real plus.

Cons

The machine stops working from time to time and that becomes a real problem with how many visitors we handle each day.

“quick to setup”

Pros

Ordering, configuring and getting started with it was all quick and easy.

Cons

I'd just like the printer to do a better job when printing photos.

“helpful admin tools”

Pros

The sign in process for everyone is quick thanks to the user friendly interface. The layout feels well thought out and logical so guests can check in without any trouble. The admin portal is also very useful and makes resolving issues simple when they come up.

Cons

Honestly, I don't have any real complaints because I haven't run into actual issues with it. The few problems that did come up were related to user mistakes or mobile device management policies, not the software itself.

“Annoying constant shutdowns”

Pros

There's nothing positive I can say about it. Support is terrible, the system won't stay online and bulk registration simply does not work. If it were possible, I'd give this zero stars or even a negative rating.

Cons

Bulk pre registration fails, regular pre registration also doesn't work, the printer drops offline every 12 to 16 hours and the app itself goes offline about every 24 hours.

“easy to get started with”

Pros

It didnt take long to get used to using this app and since setting it up using it day to day doesn't take much effort either. Setting up the tablet kiosks is also pretty simple.

Cons

One downside is that items can't be removed after they've been created. It's also limiting that you can't choose which custom data fields appear on the dashboard screen.

“smooth visitor check ins”

Pros

Visitors can walk into our lobby and sign themselves in with this software without any confusion. The process is simple and efficient so we don't need to stand there explaining each step and it has been an excellent way to keep track of everyone in the building.

Cons

Up to this point we haven't experienced any problems with the system and have been very pleased with how it performs.

“fits our needs well”

Pros

A big reason we switched to this software was its ability to support a separate check in flow for employees which fit our needs much better.

Cons

We assumed the system would print color labels directly but it turned out we would need to buy custom labels to make that happen and the cost was too high for us.

“High value product”

Pros

It makes managing everything pretty simple especially considering the price for what's included. The training manuals are readily available when needed and the customer service team has been amazing to work with.

Cons

A few features can be difficult to find and the setup process could be smoother.

“simple to navigate for everyone”

Pros

The layout is effortless to navigate and it's also simple to explain to people who aren't very tech savvy.

Cons

There's honestly nothing I dislike about it.

“user management simplified”

Pros

Getting started with this tool was easy and keeping it running day to day has been just as simple. During implementation, we were able to customize the specific elements we needed without much trouble and adding or removing users is a very simple process.

Cons

Sometimes the app freezes so we have to close it completely and reopen it.

“visitor tracking done right”

Pros

Managing visitors and maintaining accurate records has been very simple. The preregistration feature, along with the electronic log management, makes the whole process even better.

Cons

Everything has been working as expected. Visitly has been excellent for us and I really don't have any complaints.