Vizito Reviews

“reliable guest sign in”

Pros

Signing in at reception is very simple for end users and once the system is configured, it runs reliably without much trouble.

Cons

Its back end feels a bit complex although the documentation does help you work through it. That said, a few settings still have fairly limited guidance.

“fast response time by support”

Pros

Super simple to configure the way you want and practical to use and the help through the chat function is very quick. There are also plenty of options to customize the setup to match your branding and visual style.

Cons

All updates and news emails sent by Vizito are in English and it would be better if those were available in Dutch as well. The installation also requires you to figure out quite a bit on your own although the support section does provide a lot of helpful guidance.

“clean sign in experience that feels professional”

Pros

Right from the first use, the interface feels clean and logical. Registering visitors is quick and the digital sign in process creates a polished, professional first impression.

Cons

An area that could be improved is the admin dashboard especially with more advanced analytics and stronger features for managing multiple locations.

“quick setup process”

Pros

The setup was quick and the integration with MS365 works really well. It also offers plenty of useful features, including badges, photos and agreements.

Cons

Every now and then, the connection between the iPad and the printer drops but luckily it only happens rarely.

“modern interface”

Pros

There are plenty of customization options and the whole interface looks modern while still feeling very simple to use.

Cons

Would like it to have more flexibility when it comes to customizing permissions for internal users in the app. It's also a downside that visit records can't be edited or deleted.

“dependable across locations”

Pros

Getting this up and running was quick and maintaining it has been just as simple. It does exactly what we need it to do. We've rolled it out across several of our locations and both our employees and customers have been happy with it.

Cons

Honestly nothing specific stands out as a downside. I even checked with the people who handled the configuration and they felt the same way. Overall, we're very satisfied with it.

“fast visitor check in”

Pros

Filling everything in is fast and simple so the check in process takes very little time.

Cons

We're unable to upload videos and it doesn't align with our GDPR policy requirements.

“Easy to use”

Pros

This platform is easy to use and once it's installed, it gets up and running pretty quickly. A big advantage is that you don't necessarily need a front desk employee to manage it.

Cons

I'd still like more freedom to apply our own layout to the badge design especially when it comes to things like fonts and styling.

“well organized platform”

Pros

The visitor management system is flexible and really well organized. It saves us time and gives a much more professional impression when dealing with external visitors.

Cons

During the first year of using it, I haven't noticed any real downsides. Happy for it to keep going like this : )

“simple setup”

Pros

Setting up new entities doesnt take a lot of effort and having everything managed in one place works really well for us. It also helps that users need only minimal guidance to start using it which has been a big plus.

Cons

The biggest limitation on our side is the group feature, since it doesn't provide the functionality that would actually be practical for the way we need to use it.

“Navigation is easy”

Pros

Using it on a tablet feels very easy for visitors and the interface is pleasant and user friendly.

Cons

Document integration is handled through an internet link which feels less practical. A direct attachment option would have been simpler for using or editing those files.

“practical features”

Pros

Getting started with this software is easy and it makes it simple to share safety instructions with our visitors. We also have the option to generate static QR codes for visitors who need access outside the reception's opening hours which is very useful.

Cons

It still has a gap between what appears on the tablet and what shows on the website when someone registers using their phone especially regarding the information being communicated.

“the support provided is excellent”

Pros

From the very first call onward, the support has been excellent. The settings are easy to work with and the mix of chat help and personal guidance from the support team has made the whole experience very reassuring.

Cons

There are still a few small details and configuration options that aren't available yet but these were discussed during individual online meetings and could be added in the future.

“user friendly registration”

Pros

Its interface feels very user friendly and is simple to use. One feature I especially appreciate is being able to pre register visitors and have automatic notifications sent to employees.

Cons

Up to now, I haven't noticed any real downsides. Everything has been working reliably and I'm curious to see how the system performs over longer term use.

“centralized visitor management win”

Pros

Handling it is very simple and having everything managed from one central place makes daily use really convenient. The Teams integration is especially useful and adds a lot of value.

Cons

I find it a little disappointing that the Azure/M365 integration is limited to Enterprise customers. Other than that, I don't have any complaints.

“customizable tool”

Pros

The system is highly customizable and very user friendly making it capable of covering virtually every need related to visitor management.

Cons

The only addition I'd suggest would be the option to send SMS messages to visitors when they check in.

“quick installation”

Pros

Quick to get up and running. It's very practical, functional and doesn't require much maintenance. Just make sure to use the recommended hardware.

Cons

Nothing significant to point out since the management system is fairly complete. Maybe the configuration management interface could be improved a bit in terms of ergonomics.

“HIgh value reporting”

Pros

Right away, the modern interface feels user friendly and can be customized really well for each company or even for different events within the same company. The reporting side is also incredibly useful especially since the reports are easy to access and download whenever needed.

Cons

Something that comes up occasionally is the QR code used for sign in on mobile devices seems to change from time to time. We usually print the QR code so people can scan it and enter their details on their phones to avoid queues but every so often the printed code no longer matches the one on the screen so the scan will not work. Once I compare both versions, I can see they are different. Also, the keyboard can sometimes be a little awkward when trying to locate certain symbols which again seems more like a user issue than a problem with the platform itself.

“huge variety of customization options”

Pros

There's a lot of flexibility in this app when it comes to configuring options, features and integrations to match our needs. The support team responds quickly and really tries to resolve issues as fast as possible. The FAQs are also very helpful, with clear step by step instructions that make things easier to follow.

Cons

One limitation on our side is that the sign out text cannot be customized.

“user friendly platform”

Pros

Using it has been a really positive experience. The system works efficiently and is pleasant to use day to day. On top of that our contact person is always quick to respond and very supportive whenever we need help. We're very happy with both the partnership and the system itself.

Cons

There's still some potential for the platform to grow on the technical side. For instance, it would be nice to have the option to use a video background, along with other technical upgrades that could make the overall user experience even better.