Last Updated
Overview
BigWave helps teams manage service operations by organizing work orders, tracking assets, and sharing information. While adding images can be a bit challenging, it streamlines daily field tasks and improves transparency. Overall, it is a reliable solution for organizations that manage assets in the field.
BigWave Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is BigWave?
BigWave is a field service software platform designed to help companies manage field operations and complex projects involving physical assets. It provides a comprehensive solution for asset management, adapting to diverse operational processes. Leveraging features such as custom fields for easier import and export of data, the platform enables organizations to track all work, resources, and installed equipment from a single location. The result is a streamlined organization that can improve cash flow and scale efficiently.
BigWave Pricing
Disclaimer: The pricing is subject to change.
BigWave Integrations
BigWave integrates with Microsoft Excel software.
Who Is BigWave For?
BigWave is designed for organizations that manage field operations across various sectors, including:
- Retail
- HVAC
- Electrical
- Maintenance
- Security services
Is BigWave Right For You?
If your business manages a diverse customer base and constantly evolving service needs for field assets, BigWave offers a compelling solution. Its unified approach to asset, field service, and project management provides a clear competitive advantage. The platform is especially well-suited for organizations that need a highly configurable system and want to improve cash flow.
Still doubtful if the BigWave software is the right fit? Connect with our customer support staff at (661) 384-7070 for further guidance.
BigWave Features
Asset Tracking
This feature allows organizations to define, track, and manage all physical assets deployed in the field, providing a complete history over time. The platform can auto-schedule necessary maintenance work for assets, helping to increase equipment longevity and maximize uptime for clients.
Project Management
The software allows users to break down the number of customer initiatives into smaller, manageable projects, allowing for the custom definition of delivery processes. It includes customized alerts and status updates, providing customers with an up-to-date view of project progress.
Custom Fields
BigWave simplifies the creation and utilization of specific data fields tailored to business requirements and individual customer engagements. The ability to import and export custom field data ensures that the platform seamlessly aligns with unique service tracking needs and existing organizational workflows.
Team Collaboration
The system allows users to work closely with customers, technicians, and partners by sharing comprehensive access to essential schedules, documentation, and project deliverables. Leveraging a single, common platform promotes transparency and eliminates internal or external communication silos.
Cash Flow Management
BigWave facilitates businesses to invoice on the same day that work is completed, significantly improving cash flow. Technician timecard entries automatically become line items, and profitability is calculated per site visit using automated labor, material costs, and pricing algorithms.
Pros And Cons of BigWave
Pros
Comprehensive suite of reporting features
Easy to use and navigate
Excellent real-time work order tracking
Cons
Importing and exporting data can be a bit challenging
Could benefit from additional customization flexibility
BigWave Reviews
Total 29 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars41%
4
Stars48%
3
Stars7%
2
Stars3%
1
Stars0%
Share your experience
Becky B.
Construction, N/A employees
More than a year
“real-time updates help alot”
Pros
Bigwave feels pretty easy to use and the real-time updating feature is a big plus.
Cons
I wish it allowed invoice line editing while updates happened automatically, without needing to keep going in and out of the invoice.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Amrit S.
Construction, N/A employees
More than a year
“highly reliable with great customization”
Pros
The functionality has been genuinely strong, with plenty of customization options and it's been very reliable overall. Even when I'm doing more specific setups, everything holds up nicely.
Cons
There's definitely room for improvement on the UI side, it could be more polished and friendlier to use. I also ran into a few small glitches, like formatting quirks (for example, not being able to use ampersands and semicolons properly).
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Damien N.
Telecommunications, N/A employees
Less than 6 months
“solid onboarding setup at work”
Pros
The system was already set up when I started my new job which made getting going a lot smoother. Learning the basics didn't take long and I was up to speed fairly quickly.
Cons
I don't really have enough familiarity with the software yet to point out any clear downsides or negatives.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What types of BigWave pricing plans are available?
Pricing starts at $65/month. Receive a personalized BigWave price plan specific to your organization.
Who are the typical users of BigWave?
BigWave features support businesses that manage field operations in sectors such as retail, HVAC, electrical, maintenance, and security services.
Does BigWave offer an API?
Yes, BigWave offers an API.
Does BigWave have a mobile app?
No, BigWave does not offer a dedicated mobile app.
What level of support does BigWave offer?
BigWave offers support via email. Users can also fill out an online form to get in touch with the team.
What language does BigWave support?
BigWave supports the English language.
What other apps does BigWave integrate with?
BigWave integrates with Microsoft Excel software.