Last Updated
Overview
Blitzz is a remote visual assistance and inspection platform that enables users to diagnose and resolve issues from any location. While integration with other systems can occasionally be challenging, it provides instant support, guides technicians efficiently, and streamlines remote inspections. Its intuitive interface enhances overall operational productivity.
Be the first one to leave a review!
No review found
Starting Price
Custom
Blitzz Specifications
Mobile Access
GPS Tracking
Customer Management
Reporting & Analytics
What Is Blitzz Software?
Blitzz is an innovative remote visual support and inspection software designed to help businesses save time and money by reducing the need for on-site visits. The platform facilitates real-time collaboration through high-resolution video calls, augmented reality, and screen sharing, enabling agents and technicians to guide customers through troubleshooting, conduct virtual inspections, and provide expert assistance from anywhere in the world. It’s a seamless, browser-based solution that doesn’t require any app downloads for guest users, making it easy to use for everyone.
Blitzz Pricing
Blitzz offers flexible subscription plans designed to fit both small teams and large organizations. Here’s a breakdown of the two modules offered:
Blitzz Concierge
- Professional: $35/user/month
- Enterprise
Blitzz Inspect
- Professional: $334/month
- Enterprise: Customized pricing
Disclaimer: The pricing is subject to change.
Blitzz Integrations
The software supports integration with multiple systems and platforms, such as:
- Zendesk
- Salesforce
- ServiceNow
- Microsoft Azure Storage
- Cisco Finesse
Who Is Blitzz For?
Blitzz is ideal for a wide range of industries, including:
- Customer support teams
- Inspection companies (home, machinery, quality audits)
- Automotive
- Field service management
- Manufacturing
Is Blitzz Right For You?
If you are a customer service team or an inspection company looking to increase efficiency and reduce costs, Blitzz might be the perfect fit. Its standout feature is its ability to provide comprehensive visual support without the need for an app download, which removes friction for your customers and technicians. The platform’s robust security and authentication integrations also make it a reliable choice for businesses handling sensitive data.
Still doubtful if Blitzz software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Blitzz Features
Users can remotely zoom into a mobile device's camera to view minute details up to 3x magnification. This feature provides clarity on technical issues that require a closer look. Additionally, agents can remotely turn on and off the user's mobile flashlight to improve visibility in dimly lit environments, ensuring no detail is missed.
This feature allows users to extract text and numbers from a live video stream or a captured image. This is particularly useful for tasks like scanning VIN numbers, serial codes, or barcodes during a call. The extracted data can be saved to the session history, streamlining documentation and ensuring accuracy.
The live pointer feature allows an expert to guide a user on a live video stream with a colored ring on their screen, making it easy to show where to look or what to touch. In addition, the markup tool enables both parties to draw, add arrows, or text on a still image captured from the video, providing clear visual instructions.
A key feature of Blitzz is that it is browser-based, meaning guest users do not need to download or install an application to join a video call. This removes a significant point of friction, making it quick and easy for customers and partners to connect with you instantly via a simple link sent through SMS, email, or other messaging services.
