Last Updated
Overview
Blitzz is a remote visual assistance and inspection platform that enables users to diagnose and resolve issues from any location. While integration with other systems can occasionally be challenging, it provides instant support, guides technicians efficiently, and streamlines remote inspections. Its intuitive interface enhances overall operational productivity.
Blitzz Specifications
- Mobile Access
- GPS Tracking
- Customer Management
- Reporting & Analytics
What Is Blitzz Software?
Blitzz is an innovative remote visual support and inspection software designed to help businesses save time and money by reducing the need for on-site visits. The platform facilitates real-time collaboration through high-resolution video calls, augmented reality, and screen sharing, enabling agents and technicians to guide customers through troubleshooting, conduct virtual inspections, and provide expert assistance from anywhere in the world. It’s a seamless, browser-based solution that doesn’t require any app downloads for guest users, making it easy to use for everyone.
Blitzz Pricing
Blitzz offers flexible subscription plans designed to fit both small teams and large organizations. Here’s a breakdown of the two modules offered:
Blitzz Concierge
- Professional: $35/user/month
- Enterprise
Blitzz Inspect
- Professional: $334/month
- Enterprise: Customized pricing
Disclaimer: The pricing is subject to change.
Blitzz Integrations
The software supports integration with multiple systems and platforms, such as:
- Zendesk
- Salesforce
- ServiceNow
- Microsoft Azure Storage
- Cisco Finesse
Who Is Blitzz For?
Blitzz is ideal for a wide range of industries, including:
- Customer support teams
- Inspection companies (home, machinery, quality audits)
- Automotive
- Field service management
- Manufacturing
Is Blitzz Right For You?
If you are a customer service team or an inspection company looking to increase efficiency and reduce costs, Blitzz might be the perfect fit. Its standout feature is its ability to provide comprehensive visual support without the need for an app download, which removes friction for your customers and technicians. The platform’s robust security and authentication integrations also make it a reliable choice for businesses handling sensitive data.
Still doubtful if Blitzz software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Blitzz Features
Remote Zoom And Flashlight
Users can remotely zoom into a mobile device's camera to view minute details up to 3x magnification. This feature provides clarity on technical issues that require a closer look. Additionally, agents can remotely turn on and off the user's mobile flashlight to improve visibility in dimly lit environments, ensuring no detail is missed.
Optical Character Recognition (OCR)
This feature allows users to extract text and numbers from a live video stream or a captured image. This is particularly useful for tasks like scanning VIN numbers, serial codes, or barcodes during a call. The extracted data can be saved to the session history, streamlining documentation and ensuring accuracy.
Live Pointer And Markup
The live pointer feature allows an expert to guide a user on a live video stream with a colored ring on their screen, making it easy to show where to look or what to touch. In addition, the markup tool enables both parties to draw, add arrows, or text on a still image captured from the video, providing clear visual instructions.
No App Download
A key feature of Blitzz is that it is browser-based, meaning guest users do not need to download or install an application to join a video call. This removes a significant point of friction, making it quick and easy for customers and partners to connect with you instantly via a simple link sent through SMS, email, or other messaging services.
Pros And Cons of Blitzz
Pros
Blitzz is convenient and easy to use remotely
Interface supports remote technical workforce efficiently and effectively
Blitzz is simple for both admins and clients alike
No software download required; works easily on mobile devices
Cons
Hosting on client clouds is not currently supported
Reliant on mobile or Wi-Fi for virtual inspections
Customer adoption can be slow, causing potential delay in operations
Blitzz Reviews
Total 20 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars30%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Roy R.
Telecommunications, N/A employees
Less than a year
“Quick setup with excellent OCR”
Pros
Getting the team started was fast because the software is very easy to use and barely required any training. The OCR works really well and the photos gave our Customer Service team exactly what we needed.
Cons
One thing missing for our Customer Service workflow was a payment collection and verification option. I'm not sure whether that's something the platform is intended to support.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ryan P.
Electrical/Electronic Manufacturing, N/A employees
Less than a year
“Versatile remote support standout”
Pros
Using it has been incredibly convenient and the interface is very user-friendly. It has honestly been a lifesaver for our team because the broad set of features lets us troubleshoot technical issues remotely in a very efficient way.
Cons
I really haven't run into any issues with it. It offers some of the best functionality I've experienced and I'm very satisfied overall. There's no need to download anything on a computer or mobile device and it's easily one of the best-designed video support tools I've used. The markup and annotation feature is especially useful since it lets me take photos and add notes during a call, complete with location and timestamp details.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rysen S.
Environmental Services, N/A employees
Less than 6 months
“different connection from anywhere”
Pros
One thing I really appreciate is how versatile this product is. I can connect from practically anywhere using a hotspot and both my voice clarity and image quality come through very well.
Cons
Getting everything set up was a little bumpy at first but the team at it stepped in and helped resolve it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of Blitzz?
The typical users of Blitzz are self-employed individuals, small to midsize businesses, and large enterprises. The software is used across various industries, including customer support, inspections, and field service management.
What language does Blitzz support?
Blitzz supports a variety of languages including English, Spanish, French, German, Portuguese, and Italian.
What types of pricing plans does Blitzz offer?
Blitzz offers flexible subscription plans to suit both small teams and large organizations. The Blitzz Concierge plan is available as a Professional option at $35/user/month, with an Enterprise plan also offered for larger organizations. The Blitzz Inspect plan starts with a Professional package at $334/month, while the Enterprise option features customized pricing based on business needs. Get a detailed Blitzz price breakdown to choose the plan that best fits your organization.
Does Blitzz software offer an API?
Yes, Blitzz offers a developer-friendly REST API, which allows businesses to integrate Blitzz with any system to support their unique workflow.
What other apps does Blitzz integrate with?
Blitzz supports integration with multiple systems and platforms, including Zendesk, Salesforce, Cisco Finesse, Microsoft Dynamics 365, SAP, and Astea.
What level of support does Blitzz offer?
Blitzz provides multiple levels of customer support. The service includes a knowledge base and email support for all users.
Does Blitzz have a mobile app?
Yes, Blitzz supports both Android and iOS devices. Users can join or start video calls via a web browser or by downloading the optional mobile app on Android phones, tablets, iPhones, and iPads for enhanced functionality and convenience.