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Overview
Evatic is a robust platform that delivers a complete service management solution, streamlining operations from contract to invoicing. Although third-party integrations are limited, its remote live video support greatly improves service and efficiency. Overall, its extensive features and strategic benefits make it a compelling choice for technical service management.
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Starting Price
Custom
Evatic Specifications
Work Order Management
Scheduling & Dispatching
Mobile Access
Customer Management
What Is Evatic?
Evatic is a comprehensive service management system built for businesses that handle complex technical service and maintenance. It helps streamline the entire workflow, from initial customer calls to final invoicing. Key Evatic features include advanced contract management and optimized resource planning, which help reduce administrative overhead and further improve technician efficiency. This allows service-oriented companies to gain better control over their operations, ensure profitability, and enhance overall customer satisfaction.
Evatic Pricing
Evatic Integrations
Evatic offers smooth integration with the following apps:
- Auth0
- Fortnox
- HP Smart Device Services
- Microsoft Exchange
- Visma
- Xerox Managed Print Services
Who Is Evatic For?
Evatic software is designed for wide-ranging industries and sectors, such as:
- Office Equipment and Supplies
- Food Service equipment
- Laboratory and Medical equipment
- Information Technology (IT) services
- Managed Print Services (MPS)
Is Evatic Right For You?
If your business relies on efficient service management and complex contract handling, Evatic is a great fit. It is designed for medium to large enterprises and excels at managing recurring revenue and service logistics. Evatic software offers a scalable platform that grows with your business, providing a reliable, long-term solution that enhances operational efficiency and supports sustainable growth.
Need help deciding if Evatic is the best option? Contact our friendly support staff at (661) 384-7070 for guidance.
Evatic Features
Transform your technical documents into an intelligent troubleshooting guide. This AI-powered assistant instantly pinpoints solutions with step-by-step instructions, empowering technicians to diagnose and resolve issues with greater speed and accuracy, eliminating the need for frustrating manual searches through extensive documentation.
Resolve customer issues from anywhere with live video technology. Engineers are able to remotely view and diagnose faulty equipment, guide users with a real-time pointer, and collaborate with other technicians, leading to improved first-time fix rates and a better customer experience.
Ensure accurate and timely billing with automated contract management. You can set customized frequencies for invoicing and configure automated price uplifts for both fixed-term and open-ended agreements, maximizing your return on investment and maintaining financial control with minimal effort.
Proactively maintain your "Machines in the Field" by monitoring key performance data. The system tracks toner levels, print volumes, running hours, and parts lifespan to predict and prevent equipment failures, ensuring maximum uptime and reliability for your customers' critical devices.
Empower your field-based staff with a comprehensive mobile application. Technicians are enabled to complete jobs, capture signatures and photos, and access a machine's full service history on the go, improving efficiency, first-time fix rates, and overall customer satisfaction with every visit.
Effortlessly schedule tasks, manage support calls, and meet customer SLAs through an integrated service module. The system's flexible call control, custom reports, and dashboards simplify complex operations, reduce administrative paperwork, and provide a clear overview of your service performance.