Last Updated
Overview
Evatic is a robust platform that delivers a complete service management solution, streamlining operations from contract to invoicing. Although third-party integrations are limited, its remote live video support greatly improves service and efficiency. Overall, its extensive features and strategic benefits make it a compelling choice for technical service management.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Evatic Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Evatic?
Evatic is a comprehensive service management system built for businesses that handle complex technical service and maintenance. It helps streamline the entire workflow, from initial customer calls to final invoicing. Key Evatic features include advanced contract management and optimized resource planning, which help reduce administrative overhead and further improve technician efficiency. This allows service-oriented companies to gain better control over their operations, ensure profitability, and enhance overall customer satisfaction.
Evatic Pricing
Evatic Integrations
Evatic offers smooth integration with the following apps:
- Auth0
- Fortnox
- HP Smart Device Services
- Microsoft Exchange
- Visma
- Xerox Managed Print Services
Who Is Evatic For?
Evatic software is designed for wide-ranging industries and sectors, such as:
- Office Equipment and Supplies
- Food Service equipment
- Laboratory and Medical equipment
- Information Technology (IT) services
- Managed Print Services (MPS)
Is Evatic Right For You?
If your business relies on efficient service management and complex contract handling, Evatic is a great fit. It is designed for medium to large enterprises and excels at managing recurring revenue and service logistics. Evatic software offers a scalable platform that grows with your business, providing a reliable, long-term solution that enhances operational efficiency and supports sustainable growth.
Need help deciding if Evatic is the best option? Contact our friendly support staff at (661) 384-7070 for guidance.
Evatic Features
AI Powered Support
Transform your technical documents into an intelligent troubleshooting guide. This AI-powered assistant instantly pinpoints solutions with step-by-step instructions, empowering technicians to diagnose and resolve issues with greater speed and accuracy, eliminating the need for frustrating manual searches through extensive documentation.
Remote-First Field Service Workflow
Resolve customer issues from anywhere with live video technology. Engineers are able to remotely view and diagnose faulty equipment, guide users with a real-time pointer, and collaborate with other technicians, leading to improved first-time fix rates and a better customer experience.
Contract Administration
Ensure accurate and timely billing with automated contract management. You can set customized frequencies for invoicing and configure automated price uplifts for both fixed-term and open-ended agreements, maximizing your return on investment and maintaining financial control with minimal effort.
Predictive MIF Maintenance
Proactively maintain your "Machines in the Field" by monitoring key performance data. The system tracks toner levels, print volumes, running hours, and parts lifespan to predict and prevent equipment failures, ensuring maximum uptime and reliability for your customers' critical devices.
Mobile Working
Empower your field-based staff with a comprehensive mobile application. Technicians are enabled to complete jobs, capture signatures and photos, and access a machine's full service history on the go, improving efficiency, first-time fix rates, and overall customer satisfaction with every visit.
Management Console
Effortlessly schedule tasks, manage support calls, and meet customer SLAs through an integrated service module. The system's flexible call control, custom reports, and dashboards simplify complex operations, reduce administrative paperwork, and provide a clear overview of your service performance.
Pros And Cons of Evatic
Pros
Real-time stock control insights
User-friendly mobile app for technicians
Remote live video service support
Cons
Time-consuming setup and customization
Some customization options are limited
Evatic Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Business Supplies and Equipment, 11-50 employees
More than a year
“Proven the best for us”
Pros
Evatic Service has been a real game changer for my business. It is not just about making things more efficient as it helps me manage operations better with monitoring, dashboards and smart optimization. Even with lower volumes and click prices I have been able to increase profitability. Also it is a great fit for the Document Management Solutions/MPS industry and IT service sectors.
Cons
I cannot think of any issues right now. It might seem a bit outdated at the moment but everything is automated and the workflows reduce a lot of manual tasks. There is also a cloud/web version coming soon and I am really excited for that.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
Less than a year
“Simple and well organized software”
Pros
It brings contract management, field service and unit/model management together in one easy to use app. Plus having everything in one place has made both our back-office staff and service technicians more efficient and productive. I especially like the checklist feature as it is a big help for technicians who aren't as comfortable with new technology.
Cons
Evatic is a powerful all in one Service Management System that handles everything from the first offer to after-sales service. The best part is having all the info just one click away which makes the whole process so much easier. The only challenge I noticed is that many companies focus only on front-end solutions and miss out on how much smoother things could be with a complete system like this.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What other apps does Evatic integrate with?
Evatic offers integration with Microsoft Exchange, Xerox Managed Print Services, Auth0, Visma, HP Smart Device Services, and Fortnox.
What level of support does Evatic offer?
Evatic offers support through phone and online form.
Does Evatic offer an API?
Yes, Evatic offers an API.
Who are the typical users of Evatic?
Evatic serves industries including managed print services (MPS), food service equipment, information technology (IT) services, office equipment and supplies, and laboratory and medical equipment.
What types of pricing plans does Evatic offer?
Evatic pricing is customized based on each customer's specific needs. Contact us for a personalized Evatic price quote.
What language does Evatic support?
Evatic supports English, German, French, and Swedish languages.
Does Evatic have a mobile app?
Yes, Evatic has a mobile app for Android and iOS users.