FarEye Field Reviews

“Great management of databases”

Pros

Everything is running well with both the dashboard and the application and the databases are being managed properly.

Cons

The session timeout should be longer because it logs me out much sooner than it should.

“Supportive team”

Pros

The team has been very cooperative, excellent and friendly to work with.

Cons

One issue I've noticed is that we aren't able to mark the shipment status when it shows as connected to the network.

“Reliable movement tracking”

Pros

This app gives us visibility into every single movement and helps us track everything closely.

Cons

There have been occasional sync issues but they were fixed quickly each time.

“organized workflows”

Pros

Honestly, the workflow setup and shipment tracking tools do a really good job of keeping daily operations organized. Everything is presented in a clear way so it's much simpler to handle routine work and keep up with day to day tasks without things getting messy.

Cons

I think some reports would be more useful with extra filtering choices since that would make the analysis more flexible and better suited to my specific needs.

“huge time saver”

Pros

Having shipment updates and delivery progress gathered in one place has been the biggest plus for me. It saves a lot of time since I no longer need to jump between different systems just to figure out what's going on with a delivery.

Cons

A few of its dashboards tend to load a little slowly when there's a high volume of operational data. If the response time gets better, the overall experience would feel smoother.

“fast response time by support”

Pros

It feels very user friendly and the support team responds quickly. They also handle delivery and pickup tasks efficiently and without delay.

Cons

Sometimes, I run into issues when trying to get in touch with the customer care team.

“innovative field solution”

Pros

It offers an innovative solution that really stands out.

Cons

Customer support could still be improved further.

“clear reports”

Pros

Using this application has been a good experience overall. It's user friendly and I was able to access the report without any hassle. It's definitely useful and feels worth the price.

Cons

Customer support takes too long to respond.

“great UX”

Pros

The app brings in innovative technology and feels very user friendly overall which makes it pleasant to use.

Cons

Response times can be delayed at times and improving that area would help satisfy customers even more.

“Highly promising recent updates”

Pros

Recent updates have really caught my attention, mainly because they show the platform is evolving beyond standard delivery management and heading toward AI powered logistics orchestration.

Cons

Something that could be better is the ticket response time. Getting issues resolved within the same day would make a big difference for our organization.

“excellent post deployment support”

Pros

After the latest version was rolled out, the support team was outstanding and provided excellent assistance throughout.

Cons

At this point, no complaints or negative feedback have come up.

“reliable TMS with strong support”

Pros

This software has been a solid TMS for us, backed by very responsive technical support and a dependable product overall.

Cons

One area that could be better is the user guide especially around certain technical processes. It feels a bit too broad in places and would be more helpful with clearer, more detailed instructions.

“Keeping tabs on shipments is easy”

Pros

Keeping tabs on shipments is simple and updating the status as needed is convenient.

Cons

Occasionally, the pickup request feature doesn't work the way it should.

“user friendly interface”

Pros

The dashboard and user interface feel much more user friendly and convenient to work with.

Cons

Downloading reports is easy and the platform is simple to use overall.

“useful insights”

Pros

Pretty easy to use and it gives me access to more information.

Cons

There's still an issue with LR being generated late and I'm also running into problems when generating order reports.

“strong logistics visibility”

Pros

It helps run logistics more efficiently with route optimization, automated dispatching and real time shipment visibility.

Cons

At times, the driver function does not work properly and route assignment also has issues.

“simplified workflow”

Pros

The platform is simple to use and provides more information which makes the overall experience better.

Cons

Sometimes orders do not get updated even after the process for it has been completed.

“Helps transport operations run smoothly”

Pros

Runsheet downloads work well and the Wish Master ID is clearly shown which helps keep transport operations running without issues.

Cons

Its frustrating when order statuses arent updated in real time.

“user friendly system”

Pros

Handling COD reconciliation is easy and the system is user friendly to work with.

Cons

Completed orders in FarEye do not get updated in the system right away.

“great interface”

Pros

All its features are simple to use, work quickly and the platform overall has a very user friendly interface.

Cons

There are no downsides to point out.