FarEye Field Reviews

“reliable support”

Pros

This software has been really good when it comes to support and service.

Cons

I haven't run into any issues. There were some reporting problems in the past but those have been addressed.

“HD POD viewer is a standout”

Pros

Access has become much more convenient lately and overall the platform has been working really well. One feature I genuinely appreciate is the High Definition POD and RVP Attachment Viewer. Being able to display raw, uncompressed captured images right in the web portal means I can zoom in clearly on shipping labels and flyer serial numbers. That one function goes a long way in resolving physical scan disputes and makes it quick to confirm whether a returned shipment was swapped or picked up incorrectly. It has also made field associates much more careful with physical pickup tagging since they know label serial numbers and flyer IDs are being audited in full resolution.

Cons

A current challenge comes up when field staff are working in areas with weak connectivity. In those cases, status updates and payment collection triggers get queued locally in OTM. After the connection is restored, the sync events are sent in batches but the dashboard logs do not always clearly or immediately show whether the delay was caused by queued events or by failed API payload transmissions. There are also times when the system does not respond quickly enough which seems to be due to a technical glitch. This increases staff wait time and can delay or hold deliveries since real time sync is expected as soon as OTM completes the sync successfully.

“responsive support every time”

Pros

Whenever an issue comes up, their team gets back to us quickly and stays responsive throughout the process.

Cons

At this point, there isn't really anything I dislike.

“all shipment updates in one place”

Pros

Having shipment updates and delivery progress gathered in one place has been the biggest benefit for me. It saves a lot of time since I don't need to jump between different systems just to see what's going on with an order.

Cons

Some reports can take a bit longer to load when there's a large volume of operational data. Faster response times in those situations would make the overall experience even better.

“very handy app”

Pros

The app works really well and is very simple to use and manage.

Cons

The only issue is that the undelivered count in our system doesn't match the count shown in the app.

“excellent for pickup operations”

Pros

It has built an excellent mobile app for handling both delivery and pickup operations. It works really well on mobile and does a very good job supporting field tasks.

Cons

One issue is that whenever new patches are released, the upgrade on OTM takes quite a while. The app also tends to drain the mobile battery.

“easy to follow tracking details”

Pros

Being able to check shipment progress quickly without jumping between multiple systems has been a big plus. The tracking details are easy and simple to follow which makes them genuinely helpful for daily operational monitoring.

Cons

Its dashboard can sometimes become a bit sluggish when I'm working with larger datasets.

“flexible reporting for daily work”

Pros

One thing that really helps is being able to customize and organize report attributes based on what I need. That makes data analysis clearer and helps me handle daily operations much more efficiently.

Cons

I don't really have anything to complain about since everything has been working well for me.

“great for daily use”

Pros

The software is very user friendly and its overall functionality and operation are easy to understand.

Cons

When it comes to dislikes, I really don't have any concerns. I've been using it for the last five years and haven't run into any issues.

“Smooth workflow”

Pros

Among the platforms we use, this has been one of the most user friendly. The interface is user friendly, navigation is clear and most everyday tasks can be handled with very little effort. Compared with other systems, it delivers a better overall experience and helps improve operational efficiency.

Cons

While it is simple to work with, I do occasionally face synchronization issues. From what I've seen, it appears to be tied to network connectivity.

“user friendly dashboards”

Pros

I found the dashboard to be very user friendly and simple to navigate.

Cons

One downside is that replies from the support team to my emails have been taking longer than expected.

“better shipment tracking”

Pros

It makes shipment tracking much simpler and helps manage courier operations more efficiently.

Cons

Something I noticed is that couriers can still end a trip even when there are unseen items left in the app.

“Reliable live ETA tracking”

Pros

Routing and dispatching orders is much more manageable now and I can keep track of the estimated arrival time without having to manually coordinate with the ground team.

Cons

At times, the app has order syncing problems and the orders don't always sync correctly.

“fast performance”

Pros

For most part everything connects quickly and the platform feels very fast to use. The response time is solid and the overall experience is quite user friendly.

Cons

Occasionally, it does slow down because of lagging issues.

“great route planning flow”

Pros

Route planning is the part I appreciate most because it makes organizing and managing routes much simpler.

Cons

One thing that could be improved is order assignment since it happens only after the route has already been planned.

“useful vehicle tracking”

Pros

Vehicle tracking works well and the material dispatch gets confirmed properly.

Cons

The vehicle kilometer reading in the software doesn't match correctly and the invoice is not getting captured.

“responsive support team”

Pros

Whenever we need help, the team responds quickly and provides support without much difficult.

Cons

Sometimes though, even when the team responds quickly actually resolving certain issues takes quite a while.

“simple dashboard”

Pros

FarEye's support team is always available to answer any questions we have and help us solve our issues. The dashboard is user friendly so navigating through it and getting work done feels simple.

Cons

That said, the platform can be a bit slow but the issue does get resolved.

“quick issue resolution”

Pros

Each time we've had a problem with one of our orders, the team responded right away and got it sorted out very quickly.

Cons

Honestly, the actual service was quite slow overall and my order ended up arriving later than expected.

“easy to use”

Pros

The dashboard feels very user friendly and the app itself is simple to use for delivery and pickup tasks.

Cons

Every now and then, I noticed some slowness but it doesn't happen very often.