FarEye Field Reviews

“easy to use”

Pros

So far the software has been working well and the support team has been helpful whenever needed. It's also very simple to use which makes day to day work easier.

Cons

There are still recurring assignment problems and the driver app also runs into issues from time to time.

“doesnt send updates in real time”

Pros

This platform has a clean interface that makes it pleasant to use.

Cons

Occasionally, it doesn't send updates in real time and the system can feel quite slow.

“makes delivery management simple”

Pros

For day to day delivery operations, this has been one of the best tools I've used. It makes delivery management very simple and the software is very user friendly and convenient to work with. Accuracy is strong, downtime is almost zero and the customer support is genuinely dependable. The team is helpful, pays attention to specific business needs and keeps following up on their own until an issue is fully resolved. They actively ask for regular feedback and seem committed to improving continuously. On top of that new UI updates and features roll out frequently which keeps the product moving forward.

Cons

Honestly, there isn't much to complain about. If anything, the support team is very persistent in following up until problems are closed out, they do rely on continuous feedback to keep improving and UI launches or feature updates happen quite often.

“practical for day to day use”

Pros

Using this app has been really convenient and the platform is practical for day to day work. On top of that the customer support is strong and helpful whenever assistance is needed.

Cons

A few queries can take some time to get resolved and there are moments when the issue is not fully understood right away. It would help if the team called the user directly whenever something is unclear.

“Accurate tracking”

Pros

I find it to be a convenient option for daily use. It's accurate, has almost zero downtime and the customer support is strong whenever something comes up. The team is helpful, responsive and does a good job of adapting the platform to specific personal needs.

Cons

One thing to note is that the support team stays very involved until a problem is fully resolved. They regularly follow up, ask for consistent feedback and are clearly focused on improving all the time. The platform also gets frequent new UI updates and feature releases.

“helpful reminders”

Pros

Helps me keep delivery task statuses updated accurately. It also has a POD left with customer option I can choose and once I select it, the system automatically creates a follow up task to collect that POD later which is a helpful reminder.

Cons

From the driver side, closing out a task takes more steps than it really should. You have to go through things like starting the trip, choosing the vehicle, entering the odometer reading, marking arrival at the location and other actions before the task can actually be completed.

“top notch tool”

Pros

It really stands out for its integrations, strong performance and the quality of support. Those have easily been the best parts of using it.

Cons

Getting started as a new user can be a bit overwhelming because the platform includes a lot of features and activities to navigate.

“reliable delivery tracking”

Pros

One of the biggest advantages is how well it integrates with the system for delivery updates in logistics. The real time shipment tracking is especially useful for getting service levels and accurate data. On top of that it offers better data storage and more download options than many other tools.

Cons

There are still some limitations when it comes to changing statuses and the bulk upload options are somewhat restricted.

“Wonderful integrations”

Pros

The performance has been reliable, support responds quickly and the integration capabilities are a real plus.

Cons

New users can get confused at first because there are so many options available.

“good choice for delivery assignment”

Pros

This software has been very helpful when it comes to assigning orders for delivery and handling cash collection.

Cons

A few issues still come up especially around slow performance. I also need immediate support and the option to get help over a call whenever required.

“helpful support team”

Pros

Systems do run into occasional hiccups from time to time but having a reliable support team behind it really makes a big difference.

Cons

It would be even better if the front end design and color scheme could be improved so it was more pleasing to look at.

“Strong visibility across deliveries”

Pros

From setup to day to day operations, the technical support team has been really helpful with troubleshooting and keeping things running. The integrations also work well with carrier systems which makes the logistics process feel connected from end to end. On top of that performance has been dependable, with real time tracking and strong visibility across deliveries.

Cons

There are occasional load related performance issues and the platform can feel a bit overwhelming at first for new users because it offers such a broad set of features.

“cash collection made simple”

Pros

Assigning orders is easy and keeping track of the total number of orders for cash collection is very convenient.

Cons

This app offers excellent service for assigned orders and provides helpful support throughout the delivery process so I dont have any complaints

“Powerful supply chain support”

Pros

This is an excellent supply chain solution because it keeps everything simple, from assigning orders all the way through to cash collection. It also helps a lot with order deliveries and gives solid support to customers throughout the delivery process.

Cons

I dont have anything negative to mention.

“quick fixes by support team”

Pros

Support is very responsive and issues get resolved quickly.

Cons

Once we were able to get everything customized to our needs, there's really nothing to dislike.

“great UX”

Pros

Using this platform has been really convenient. It's accurate, has almost no downtime and the support is strong whenever something comes up. The team is genuinely helpful and takes personal needs into account which makes the whole experience really welcoming for us. The support team is extremely proactive and keeps following up until an issue is fully resolved. They regularly ask for feedback and are clearly committed to improving day by day.

Cons

There are no cons to point out.

“Helps us plan routes for bulk orders”

Pros

It helps us plan routes for bulk orders, manage deliveries efficiently and get them to the end customer without much hassle. The live tracking feature is really useful for following the order journey in real time. It also integrates well with our existing system and is simple to work with.

Cons

Overall, everything works well but the vehicle and bill addition issue still needs more attention.

“responsive support”

Pros

One thing that really stands out is how quickly the team responds and provides support. On top of that having access to the dashboard is incredibly helpful since it brings all the necessary data together in one place which makes tracking and monitoring much more convenient.

Cons

Nothing to complain about at this point. We've been having a very good experience so far.

“Useful QC verification”

Pros

FarEye's way of handling data is the part I appreciate most. The route planning and assignment tools work really well and features like LR printing and QC verification are also quite useful. Cross docking feels much more organized and manageable with this software too.

Cons

It has a few small issues such as not being able to register a vehicle number, hand over the bill to a 3PL or end a driver ID trip.

“easy order tracking”

Pros

Getting orders to customers on time has been much more manageable and it also helps keep last mile delivery costs under control. The routing feature suggests the shortest delivery path which makes planning much more efficient. It also includes an invoice system that lets us track order details without any problem. On top of that the live tracking feature makes it simple to follow the full order journey and stay updated on the actual delivery status at any time.

Cons

Everything has been working well overall but the sync issue that comes up during payment collection still needs attention.